86 Best cloud Jobs in Surbiton (April 2026)

Data Analytics Platform Partner

11 hours ago

New Malden

Data/Analytics Platforms Manager Reporting to: Head of Platforms Services Location: UK Or Germany Role Objectives: The Platform Services Manager is accountable for the end-to-end performance, governance, strategy, and continuous improvement of a defined global service domain. This includes the ownership of small-scale platform changes — configuration updates, parameter changes, access adjustments, workflow tweaks, and minor feature enablement's — while major development and engineering activities remain outside Technology Operations. The role ensures that services remain stable, scalable, secure, compliant, and aligned with business outcomes and Enterprise Architecture direction. The Platform Services Manager leads multiple Service Owners, ensuring consistent governance, service maturity, lifecycle management, and value delivery across all services in the domain. Key Results / Areas Core Responsibilities : • Own and maintain the service strategy, roadmap, lifecycle management, and performance for all services within the domain., • Ensure consistent service governance across incidents, problems, changes, releases, and operational improvements., • Accountable for small changes within the service domain: configuration changes, settings updates, workflow adjustments, vendor-managed enhancements, and operational improvements that do not require full-scale engineering., • Ensure major platform development, engineering, and code-based enhancements are properly handed over to external product/engineering teams and excluded from Technology Operations scope., • Maintain alignment with Enterprise Architecture, Security, Data Privacy, Compliance, and operational readiness requirements., • Lead and mentor Service Owners responsible for individual services or sub-services., • Drive service resilience, stability, and user experience improvements globally., • Ensure vendor delivery compliance and manage major service provider relationships., • Oversee demand intake, prioritisation, capacity alignment, and cross-functional dependencies with PMO and delivery teams., • Ensure clear budget ownership, cost transparency, and consumption optimisation., • End-to-end accountability for service performance, availability, reliability, and customer experience., • Governance of all small-scale service changes, ensuring changes are risk-assessed, tested, documented, and aligned with standards., • Service roadmap ownership ensuring alignment with business strategy and technical direction., • Define and maintain SLAs/OLAs/SLOs and ensure monitoring, reporting, and improvements are in place., • Ensure operational readiness for all changes, releases, and service transitions., • Lead governance routines and provide executive-level reporting, insights, and decision recommendations., • Drive continuous improvement, technical debt reduction, and service simplification initiatives., • Ensure high-quality participation in Major Incident responses and drive long-term corrective actions., • Collaborate with regional service managers to ensure consistent service delivery and address local requirements., • Work closely with Enterprise Architecture to ensure adherence to standards and long-term architectural direction., • Partner with Infrastructure, Security, and other service towers to ensure reliability and integration of services., • Align with PMO on prioritisation, resource planning, dependencies, and delivery schedules., • Coordinate with managed service providers to ensure global coverage, quality, and contractual compliance., • Domain service strategy and multi-year roadmap., • Service catalogue and operational model definitions., • Monthly KPI dashboards and service performance packs., • Documentation and execution of small changes, including testing, release notes, and readiness checks., • Operational readiness documentation for releases and deployments., • Vendor performance scorecards and governance packs., • Architecture and compliance documentation aligned with EA and security standards., • Service availability, stability, and performance (SLA/SLO achievement)., • Cycle time and quality of small-change execution., • Reduction in incidents and faster MTTR., • Change success rates and reduction in service impacting changes., • Stakeholder satisfaction and service adoption metrics., • Cost efficiency and optimisation out come Knowledge, qualifications, and experience • Strong understanding of enterprise-scale service management and ITIL practices., • Experience governing small changes (configuration, workflows, integrations, access models) in enterprise platforms., • Knowledge of modern enterprise architectures, cloud technologies, identity, automation, and integration patterns., • Ability to evaluate minor technical enhancements without performing engineering work., • Vendor governance experience, particularly with managed service providers., • Strong analytical and reporting skills for KPIs, financials, trends, and service insights. Skills and Competencies • Builds customer loyalty: Demonstrates an understanding of the customer (internal/external), builds productive customer relationships with integrity, and takes responsibility for ensuring customer advocacy., • Delivers against operational objectives: Translates strategic priorities into medium-term operational reality for own part of the business, respecting and aligning with the values and managing interdependencies with other parts of Hays., • Engaging Communication: Engages and influences by using a wide range of communication methods and styles with the ability to present complex technical issues to varied populations. Facilitates understanding and encourages communication both within own team and more broadly., • Builds collaborative relationships: Establishes effective relationships with a wide range of stakeholders inside and outside their immediate working environment, valuing the contribution from others and leveraging networks across Hays., • Facilitates transformational change: Facilitates the implementation of change and transformation within the workplace by guiding others and helping them adapt is a positive ambassador of change., • Identifying and developing talent: Identifies and appropriately deploys key knowledge, skills and experience required across their organisation. Uses Hays’ people process to attract, develop, and engage and retain the appropriate talent., • Demonstrates personal resilience: Highly efficient, has the organisation skills to manage a diverse range of tasks and see work through to completion, in a timely manner, ensuring deadlines are met. Able to cope well with pressure, deals constructively with setbacks., • Comfortable travelling– a dispersed geographic spread of countries., • Able to work across multiple time zones., • Fluency in written and oral English. At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

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