Support Engineer
19 days ago
Brighton
About Us We are a software company based near Brighton. We design, develop and distribute our own products, including a Unified Communications App and AI-powered tools for call transcription, sentiment analysis and meeting summaries. We also build and support bespoke software applications for selected customers. Our team combines deep technical expertise with a passion for building scalable, cloud-deployed products that solve real-world communication challenges. The Role We’re looking for a Support & QA Engineer to ensure our products are robust and our users are supported. • You will play a pivotal role ensuring that our client-deliverables remain stable, reliable and of high quality., • You will be the first point of contact for support issues, will assist with issue-resolution, and will also be involved in QA testing of our software and integrations. (QA Testing will be taught on the job.), • Within your role you will be bridging the gap between end-user support, development and quality. Key Responsibilities Support & Issue Resolution: • Investigate and reproduce reported issues., • Provide support for our SaaS, UC and AI applications., • Manage issue tracking and communication with developers and clients.