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Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role As a Strategic Customer Success Business Consultant, you will serve as a premier strategic advisor and domain leader for Quantum Metric’s most complex, high-impact enterprise accounts. Beyond driving customer activation and operationalization, you will shape how our largest clients leverage technology by developing productized service offerings, pioneering domain-specific AI automations, and serving as a subject matter expert both for clients and internally across our entire consulting organization. In this role, you will advise and align with senior stakeholders, navigating complex organizational landscapes from day-to-day power users to executive sponsors. You will act as the go-to subject matter expert in your specialized domain, stepping in ad hoc to advise on high-stakes client engagements, while also serving as the primary point of contact for leveraging AI to automate analytical workflows tailored to key use cases. You won't just deliver value; you will define, scale, and automate it—translating deep quantitative insights into strategic business outcomes that directly influence account retention, executive alignment, and long-term partnership growth. • Drive Strategic Customer Outcomes: Serve as the premier strategic advisor for Quantum Metric’s most complex, high-impact enterprise accounts, aligning macro digital strategies with customer business outcomes. Navigate complex organizational landscapes to build executive alignment, establishing mission-critical status that directly drives account retention, renewal, and long-term partnership growth., • Pioneer AI & Scalable Value: Serve as the primary subject matter expert for leveraging AI to automate analytical workflows tailored to key enterprise use cases. Define, scale, and automate value delivery by translating deep quantitative insights into productized service offerings and repeatable frameworks that benefit the broader consulting organization., • Orchestrate Enterprise Domain Activation: Deploy as a targeted domain leader into strategic accounts—such as aligning with IT and Engineering teams on Site Observability—to design engagements, align senior stakeholders, and drive domain-specific activation. Embed Quantum Metric into critical operational workflows and digital decision-making processes., • Surface Transformational Insights: Synthesize deep quantitative data into macro-level digital and omnichannel optimization strategies, moving beyond defect detection to actively shape customer strategic roadmaps. Establish clear benchmarks for value realization and scale successful consulting methodologies across the entire practice., • Serve as Enterprise Subject Matter Expert: Act as a premier domain leader within assigned verticals or specialized use cases, stepping in ad hoc to advise on high-stakes, complex client engagements across the global organization. Drive the evolution of Quantum Metric’s consulting methodology by translating deep vertical or use-case expertise into reusable applications, pioneering AI-driven workflows, and establishing best practices that elevate the entire team's consulting rigor., • Mentor and Elevate the Practice: Act as a force multiplier across the organization by mentoring Consultants, modeling best-in-class advisory practices, and leading team enablement. Drive vertical playbooks and share specialized domain expertise in global forums to continuously upskill the broader business consulting practice., • Proactively Safeguard Strategic Engagements: Partner closely with primary Business Consultant to systematically identify, diagnose, and remediate high-stakes account risks across key functional domains. Step in globally on targeted engagements to design high-level recovery strategies, re-establish executive alignment, and reposition value to secure renewals and protect long-term account health., • Domain Expertise: Deep specialized domain expertise in at least one key enterprise area:, • Site Observability & Technical Performance: Experience partnering with SRE, IT, and Engineering teams to monitor digital experience performance, client-side/API errors, and application stability., • Contact & Call Center Optimization: Experience leveraging experience data to drive call deflection, reduce Average Handle Time (AHT), and optimize omnichannel agent workflows (e.g., Salesforce integrations)., • Internal Applications & Employee Experience: Proven ability to apply digital analytics to internal enterprise tools to streamline operational workflows and boost employee productivity., • AI Proficiency & Autonomous Problem Solving: Demonstrated ability to leverage AI technologies (e.g., Claude Code, AI CLI tools, LLM prompts) to streamline processes and automate analytical workflows. Strong natural resourcefulness with a track record of navigating technical ambiguity, troubleshooting complex challenges, and figuring things out independently without rigid guidance., • SQL & Data Engineering Proficiency: Proficient in reading, writing, interpreting, and auditing complex SQL queries and data engineering pipelines to validate backend system logic, ensure data integrity, and support deep-dive quantitative analyses., • Experience & Background: 8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field, with a proven track record of transforming complex data into executive-level business outcomes., • Analytical Expertise: Advanced ability to work with large, un-aggregated quantitative datasets to uncover macro-level trends, quantify business impact, and solve ambiguous, high-stakes business challenges., • Client-Facing Leadership & Executive Advisory: Proven experience acting as a trusted domain advisor, comfortable navigating enterprise client matrixes, interfacing with C-suite stakeholders, and deploying ad-hoc to high-stakes strategic engagements., • Communication Excellence: Exceptional verbal and written communication skills, with polished executive presentation abilities and the confidence to facilitate strategic workshops, executive briefings, and large-group enablement sessions (50+ participants)., • Self-Starter & Collaborative Mindset: Highly proactive with a track record of driving impact independently across global accounts while seamlessly collaborating with primary Account Owners and internal practice leaders., • Travel: Ability to travel up to 10% to visit enterprise customers for high-impact, onsite enablement, executive sessions, and strategic workshops. £80,000 - £130,000 a yearSalary will be based on experience: • Senior Digital Analytics Consultant: £80,000-£105,000 base, • Strategic Digital Analytics Consultant: £100,000 - £130,000 base Both levels are bonus eligible Recruitment Process Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. • Recruiter Screen (30 minutes), • Independent Assessment (1 hour), • Hiring Manager Interview (45 minutes), • Director Interview (30 minutes), • VP, Consulting Services Interview (45 minutes), • Chief Customer Officer Interview (30 minutes), • CEO Interview (30 minutes) Perks & BenefitsPrivate Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Sales and Marketing Manager Location: Coventry (Hybrid - 1 day in-office, 4 days from home) Salary: Up to £40,000 per annum Contract Type: Permanent | Full Time | Monday-Friday, 9am-5pm Macildowie are working with this client based in Stoneleigh, a forward-thinking organisation within the environmental and sustainability sector, to recruit a Sales and Marketing Manager for a newly created role with outstanding scope to shape a national brand. This opportunity sits at the heart of a charity renowned for its dedication to preserving the UK's rare and native breeds. The role offers a perfect blend of strategy and creativity, allowing you to lead on digital transformation, partnerships, sponsorships and business development, all while aligning with the charity's mission and values. Marketing & Communications: • Be project lead for a full relaunch of the website, • Develop and implement a clear strategy to increase visibility and drive membership/donations, • Manage and grow social media presence, with delivery support from wider team, • Creating and maintaining marketing materials including collateral copy and content, • Develop and maintain community engagement including digital and in person membership and forums. Sales & Business Development: • Identify, contact and secure new corporate partners, members and sponsorship opportunities, • Represent at events, agricultural shows, and conferences, • Build relationships with sponsors and partners across sectors, • Develop strategies to attract and retain business supporters aligned with values as well as individual members, • Explore lead generation and prospecting with like-minded organisations Reporting & Analysis: • Set KPIs and report regularly on marketing ROI and engagement performance, • Use insights to optimise campaigns and inform future strategy, • Manage and report on digital performance using data and analytics to inform strategy, • Oversee databases and pipelines to track progress and inform decision-making The Candidate: • Self-driven and proactive - able to lead on strategy and delivery with minimal oversight, • Digitally confident - able to project manage websites and use analytics tools, • Creative and strategic - someone who can both ideate and lead on execution when needed, • Commercially minded - understands how to align mission with income generation, • People-savvy - comfortable with stakeholder engagement, networking, and partnerships, • A natural storyteller - with a genuine passion for sustainability and conservation Benefits: • A unique opportunity to shape a national charity's future growth and visibility, • Flexible working - 4 days WFH, 1 day in the office, • Two-week Christmas shutdown, • Regular travel to events and networking opportunities, • Supportive team and culture with autonomy to lead, • Dog friendly office This is a rare opportunity to take on a visible, strategic position with autonomy, flexibility, and genuine purpose. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

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