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😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleAs a Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships. In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, working to support large enterprise customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals. Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients. • Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality., • Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting., • Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing., • Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value., • Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy., • Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices., • Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership., • Language Requirements: Fluency in English and at least one additional language (Spanish or French) with the ability to effectively support and communicate with customers in both., • Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact., • Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges., • Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus., • Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level., • Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants., • Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities., • Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.💻 Recruitment ProcessInterviews can feel unpredictable - we get that. Here is the expected process for this role:, • Recruiter Screen (30 minutes) - Independent Assessment (1 hour) - Hiring Manager Interview (45 minutes) - Bilingual Conversation (30 minutes) - Director Interview (30 minutes) - VP, Consulting Services Interview (45 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes) Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. 🏆 Perks & Benefits - United Kingdom Private Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🏅Perks & Benefits - SpainOne time Home-Office Stipend - upon hireMonthly Business Expense StipendStock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)Flexible SchedulesWork From HomeMacBook and awesome swag delivered to your doorRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)QM-funded Restaurant VouchersPrivate Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental careEncouraging and collaborative culture 🐉 About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleThe Business Consultant (BC) will drive client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible value through our partnership. The BC engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. • Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements, • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals, • Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions, • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences, • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations, • Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences, • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders, • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption, • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights, • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features, • Partner with account team to secure renewals and support upsell opportunities through enablement and business value, • Fluent in English with optional Spanish or Italian language skills, • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services., • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions, • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity, • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage, • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target, • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical, • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities, • Must be a self-starter, who thrives in fast-paced, ambiguous environments, • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences, • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals💻 Recruitment ProcessNote: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest., • Recruiter Screen (30 minutes)- Independent Assessment (1 hour)- Hiring Manager Interview (45 minutes)- Director Interview (30 minutes)- VP, Consulting Services Interview (45 minutes)- Chief Customer Officer Interview (30 minutes)- CEO Interview (30 minutes) 🏆 Perks & BenefitsGroup Health Plans (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendParental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role As a Strategic Customer Success Business Consultant, you will serve as a premier strategic advisor and domain leader for Quantum Metric’s most complex, high-impact enterprise accounts. Beyond driving customer activation and operationalization, you will shape how our largest clients leverage technology by developing productized service offerings, pioneering domain-specific AI automations, and serving as a subject matter expert both for clients and internally across our entire consulting organization. In this role, you will advise and align with senior stakeholders, navigating complex organizational landscapes from day-to-day power users to executive sponsors. You will act as the go-to subject matter expert in your specialized domain, stepping in ad hoc to advise on high-stakes client engagements, while also serving as the primary point of contact for leveraging AI to automate analytical workflows tailored to key use cases. You won't just deliver value; you will define, scale, and automate it—translating deep quantitative insights into strategic business outcomes that directly influence account retention, executive alignment, and long-term partnership growth. • Drive Strategic Customer Outcomes: Serve as the premier strategic advisor for Quantum Metric’s most complex, high-impact enterprise accounts, aligning macro digital strategies with customer business outcomes. Navigate complex organizational landscapes to build executive alignment, establishing mission-critical status that directly drives account retention, renewal, and long-term partnership growth., • Pioneer AI & Scalable Value: Serve as the primary subject matter expert for leveraging AI to automate analytical workflows tailored to key enterprise use cases. Define, scale, and automate value delivery by translating deep quantitative insights into productized service offerings and repeatable frameworks that benefit the broader consulting organization., • Orchestrate Enterprise Domain Activation: Deploy as a targeted domain leader into strategic accounts—such as aligning with IT and Engineering teams on Site Observability—to design engagements, align senior stakeholders, and drive domain-specific activation. Embed Quantum Metric into critical operational workflows and digital decision-making processes., • Surface Transformational Insights: Synthesize deep quantitative data into macro-level digital and omnichannel optimization strategies, moving beyond defect detection to actively shape customer strategic roadmaps. Establish clear benchmarks for value realization and scale successful consulting methodologies across the entire practice., • Serve as Enterprise Subject Matter Expert: Act as a premier domain leader within assigned verticals or specialized use cases, stepping in ad hoc to advise on high-stakes, complex client engagements across the global organization. Drive the evolution of Quantum Metric’s consulting methodology by translating deep vertical or use-case expertise into reusable applications, pioneering AI-driven workflows, and establishing best practices that elevate the entire team's consulting rigor., • Mentor and Elevate the Practice: Act as a force multiplier across the organization by mentoring Consultants, modeling best-in-class advisory practices, and leading team enablement. Drive vertical playbooks and share specialized domain expertise in global forums to continuously upskill the broader business consulting practice., • Proactively Safeguard Strategic Engagements: Partner closely with primary Business Consultant to systematically identify, diagnose, and remediate high-stakes account risks across key functional domains. Step in globally on targeted engagements to design high-level recovery strategies, re-establish executive alignment, and reposition value to secure renewals and protect long-term account health., • Domain Expertise: Deep specialized domain expertise in at least one key enterprise area:, • Site Observability & Technical Performance: Experience partnering with SRE, IT, and Engineering teams to monitor digital experience performance, client-side/API errors, and application stability., • Contact & Call Center Optimization: Experience leveraging experience data to drive call deflection, reduce Average Handle Time (AHT), and optimize omnichannel agent workflows (e.g., Salesforce integrations)., • Internal Applications & Employee Experience: Proven ability to apply digital analytics to internal enterprise tools to streamline operational workflows and boost employee productivity., • AI Proficiency & Autonomous Problem Solving: Demonstrated ability to leverage AI technologies (e.g., Claude Code, AI CLI tools, LLM prompts) to streamline processes and automate analytical workflows. Strong natural resourcefulness with a track record of navigating technical ambiguity, troubleshooting complex challenges, and figuring things out independently without rigid guidance., • SQL & Data Engineering Proficiency: Proficient in reading, writing, interpreting, and auditing complex SQL queries and data engineering pipelines to validate backend system logic, ensure data integrity, and support deep-dive quantitative analyses., • Experience & Background: 8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field, with a proven track record of transforming complex data into executive-level business outcomes., • Analytical Expertise: Advanced ability to work with large, un-aggregated quantitative datasets to uncover macro-level trends, quantify business impact, and solve ambiguous, high-stakes business challenges., • Client-Facing Leadership & Executive Advisory: Proven experience acting as a trusted domain advisor, comfortable navigating enterprise client matrixes, interfacing with C-suite stakeholders, and deploying ad-hoc to high-stakes strategic engagements., • Communication Excellence: Exceptional verbal and written communication skills, with polished executive presentation abilities and the confidence to facilitate strategic workshops, executive briefings, and large-group enablement sessions (50+ participants)., • Self-Starter & Collaborative Mindset: Highly proactive with a track record of driving impact independently across global accounts while seamlessly collaborating with primary Account Owners and internal practice leaders., • Travel: Ability to travel up to 10% to visit enterprise customers for high-impact, onsite enablement, executive sessions, and strategic workshops. £80,000 - £130,000 a yearSalary will be based on experience: • Senior Digital Analytics Consultant: £80,000-£105,000 base, • Strategic Digital Analytics Consultant: £100,000 - £130,000 base Both levels are bonus eligible Recruitment Process Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. • Recruiter Screen (30 minutes), • Independent Assessment (1 hour), • Hiring Manager Interview (45 minutes), • Director Interview (30 minutes), • VP, Consulting Services Interview (45 minutes), • Chief Customer Officer Interview (30 minutes), • CEO Interview (30 minutes) Perks & BenefitsPrivate Medical Insurance (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendEnhanced Parental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture About Quantum MetricAs a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to _. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote

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