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Role title: Managing Agent & Leasehold Officer (3 Roles Available) Contract: Permanent Hours: 35 hours per week Location: Based at one of our offices in Dartford, Ashford (Stanhope), Maldon or Pollards Hill (Mitcham), with travel across your designated region (see below) and to other office locations as required. We work in an agile way, with time typically split between the office, working on your patch, and home working by arrangement (usually 2–3 days in the office). We're expanding our Managing Agents and Owned Tenures team and are recruiting three Managing Agent & Leasehold Officers to support customers across designated geographical patches: Please state in your application form which location/s you would like to apply for. • 1 x London South East and Essex, • 1 x London South, Sussex and Mid Kent, • 1 x West Kent and East Kent Are you an experienced leasehold, property management or housing professional looking for an opportunity to make a real difference for customers? These are exciting new roles that will play a key part in improving our leasehold and managing agent services, strengthening relationships with key partners, and ensuring our customers receive a compliant, transparent and high-quality service. As a Managing Agent & Leasehold Officer, you'll be responsible for supporting shared owners, leaseholders and freeholders across your allocated patch, including schemes managed directly by Moat, developments where Moat has a leasehold interest, and schemes managed by third‑party landlords, freeholders and managing agents. Acting as a leasehold and managing agent specialist, you'll work closely with colleagues across neighbourhood, property and service charge teams, providing expertise on complex leasehold issues, customer escalations, managing agent performance and dispute resolution. You'll help ensure services are delivered compliantly and effectively, support customers through complex issues, identify risks, and challenge poor performance where necessary to achieve better outcomes and value for money. • Managing complex leasehold enquiries, complaints and escalations., • Working with managing agents, freeholders, Resident Management Companies and internal teams to resolve issues and improve service delivery., • Providing expert advice on leasehold obligations, rights, responsibilities and property management matters., • Supporting Section 20 consultations, service charge queries and leasehold disputes., • Monitoring managing agent performance and identifying opportunities for service improvement., • Supporting compliance, governance and building safety oversight across schemes within your patch., • Working collaboratively to improve the customer experience for leaseholders, shared owners and other customers receiving services through managing agent arrangements. You'll have experience within leasehold, property management, managing agent or housing environments and be confident dealing with complex technical and customer-focused issues. We're looking for someone who: • Has experience interpreting leases and applying leasehold legislation in practice., • Understands leasehold management, service charges and property management arrangements., • Can build strong relationships and work effectively with a range of stakeholders., • Is comfortable managing difficult conversations, disputes and escalated cases., • Has strong analytical and problem‑solving skills., • Can communicate complex information clearly and professionally., • Is committed to delivering excellent customer service and driving positive outcomes. This is an opportunity to help shape a newly created role within a new specialist team. You'll work across a varied portfolio of schemes, develop your expertise and play an important role in improving services for our customers. If you're passionate about leasehold management, customer advocacy and delivering high‑quality services, we'd love to hear from you. To read about the role in more detail, please refer to the job description here: ma-leasehold-officer-jd-september-2026.pdf Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve. As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers We take responsibility for our actions and deliver on our promises. We believe in the power of collaboration to achieve greater outcomes. We set high standards and inspire others through our commitment to excellence. We embrace innovation and proactively address challenges. As an experienced professional, you'll have the opportunity to: • Make a real impact in our communities., • Work with a supportive and passionate team., • Enjoy competitive salaries and generous leave., • Benefit from numerous personal and professional development opportunities. Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) #J-18808-Ljbffr

S106 Support Officer - Cambridge Help deliver projects that make a real difference across Cambridge. Were looking for an organised and proactive individual to support the delivery and monitoring of S106-funded projects. Working across City Services, youll play a key role in coordinating governance processes, maintaining accurate project data, supporting reporting, and ensuring Section 106 contributions are effectively managed and spent for community benefit. In this role, youll: Coordinate the S106 Monitoring Board, including meetings, actions and reporting. Support the delivery and monitoring of S106-funded projects. Maintain accurate project records and performance data. Work closely with Planning, Finance and Project Officers to ensure compliance and successful project delivery. Assist with FOI requests, reports and stakeholder communications. Help drive efficient, data-led ways of working. Were looking for someone who is: Highly organised with excellent attention to detail. Confident coordinating meetings and managing information. A strong communicator who enjoys working with a variety of stakeholders. Comfortable working with data, reports and administrative systems. This is a fantastic opportunity to contribute to projects that deliver lasting benefits for Cambridge communities while developing your skills in project support, governance and local government. Why join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits , including: Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme Agile and Flexible working options Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave Family friendly policies and Flexible Bank Holidays Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform Staff reward and recognition framework, including an annual staff awards ceremony Professional Membership Fees paid for, dependent on role Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more Free swimming at CCC swimming pools Subsidy for public transport Relocation Assistance may be payable in approved cases Annually negotiated pay and award progression Hours: This is a fix term role of 15 hours a week for 18 month period. Days of work are flexible and can be discussed with successful candidate. Working Pattern: 15 hours a week to be mutually agreed. Contract: Fixed term for 18 months Salary: £33,672 - £37,562 per annum (City Pay Band 4), pro rata for part time. Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. More Information: You can click on the links here to find out more information about Staff Pay and Benefits , Working for the Council , our Values & Behaviours , Equality & Diversity in Recruitment or Our People & Culture Strategy . If you would like an informal chat, please contact Sarah Morrell on or email Application Process: To be considered for this role, please click ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

Bringing with you experience of working in a busy and varied employee relations environment, you must be CIPD qualified (or equivalent experience), a team player and able to cope with change whilst remaining focused on achieving results. The role will often require you to manage conflicting priorities with high levels of demands, remaining an excellent communicator and having a hands on approach as you develop strong relationships with managers to support and advise them on sickness absence management, complex and sensitive employee relations matters (including advising on investigation processes). In addition, you will deliver training and coaching specific to HR processes and procedures. You will be based at Trust HQ at Pinewood House, Dartford, with flexibility for limited home working but the role will involve some travel to our sites and therefore you will need to have the ability to travel where required. Reporting to the Head of Human Resources, Forensic and Offender Healthcare Services, the HR Advisor is responsible for providing a fully comprehensive and high-quality HR support and advisory service to the Trust managers and staff. They will be a values-driven professional, who is passionate about equalities, driving improvements and promoting excellence, who will help us to build a best-in-class HR Advisory Service. They will work collaboratively with the Directorate Management Teams, building thriving working relationships with managers at all levels. They will play an active role in; organisational change, job evaluation, job redesign, employee relations, contractual and other operational HR issues. They will build and maintain positive and constructive working relationships with managers, staff, staff representatives and peer networks, ensuring a focus on early resolution is developed within the service. They will ensure managers are equipped to deal with issues with their staff effectively, providing support and advice to reach informal resolutions and minimise escalation to formal processes. Our HR Advisors are also responsible for the provision of a generalist advisory service to managers on all aspects of People matters, ensuring a strong focus on data-driven decisions, consistency and clarity of approach. Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: We Listen We Care • Provide coaching and facilitation support to Managers to develop improved leadership competence, confidence and behaviours., • Design and deliver bespoke training interventions tailored to the needs of the Service Directorate/s., • Provide support to the management and operational teams, supporting them to improve their people-practice and to become increasingly confident and competent people-managers via training and coaching., • Work in partnership with the Strategy, OD and Improvement Team, to support plans to improve culture, team working and team effectiveness, improving the experience of staff members in the Directorate, ensuring staff wellbeing, retention and engagement., • Provide advice to the Directorates on change management and TUPE transfers, using workforce data to inform decision making and planning, and ensuring compliance with employment legislation and best practice, proactively engaging with staff and their representatives to mitigate risks to plans., • Provide guidance and support to staff and managers involved in change management, both internal and external to the Trust, using tact and empathy to convey difficult messages about transfers or redundancies, for example., • Support the Directorates with bids for new services as well as defensive tender processes., • Provide support to ensure effective implementation of workforce systems (for example, e-rostering and job planning systems)., • Support managers at all levels in effective implementation of the Trust’s HR policies, ensuring staff members feel supported., • Advise and support managers and medical staff on appropriate action to take regarding performance management, absence management, and informal employee relations issues, with minimal supervision, in line with Trust policies and procedures. Where managers are new to this area, providing hands on support, advice and training to help up-skill them., • Provide expert advice to ensure a focus on early resolution is developed within the service. Ensure managers are equipped to deal with issues with their staff effectively, providing best practice advice, in order to reach informal resolutions. Minimise escalation to formal processes (which will be dealt with by the ER/Investigation Team)., • Provide coaching to managers to support them in intervening where team members are in conflict, helping to build confidence in initiating and having early resolution conversations, signposting to other interventions where appropriate., • Attend informal and formal sickness meetings and hearings, as necessary, and advise on documentation and correspondence in accordance with Trust procedures. Assist in the presentation of sickness absence cases up to and including dismissal and attend appeals and employment tribunals, as and when necessary., • Provide expert advice and guidance to Managers regarding Freedom to Speak Up / Whistleblowing cases within the Service Directorate/s, ensuring timely case resolution., • Build and maintain positive and constructive working relationships with staff members, staff representatives, and peer networks., • Produce and monitor monthly sickness absence statistics, interpreting information, identifying problem areas, and working with managers to address them., • Work in partnership with the ER/Investigation Team to monitor and analyse employee relations reports, where formal processes are required, to identify areas of concern within the Service Directorate/s. In collaboration with the Head of Human Resources, Forensic and Offender Healthcare Services, ensure lessons learned and recommendations from formal ER cases are implemented in the Directorate and improvements are made., • Keep up-to-date with current employment legislation and best practice, ensuring that these are reflected in current HR practice. Highlight any changes, working proactively to make improvements and ensuring changes are implemented in advance of legislative changes., • Address complaints from members of staff and patients in a timely and effective manner. Ensure our practice minimises the risks to the Trust, ensuring timely management of cases and liaison with the Trust’s Solicitors., • Contribute to policy development, implementation, research and review, using an Experience-Based Co-Design approach, to ensure we are constantly making improvements in our practice, incorporating feedback from staff and managers involved in these processes, and following best practice guidelines., • Support Commissioning Managers, Hearing Chairs and Investigating Officers, to ensure they are confident in undertaking these roles and are clear about the requirements., • Ensure that data / feedback from key sources is continuously monitored to ensure improvements are being made in the Directorate. This includes annual Staff Surveys, Staffside Focus Groups, Staff Networks and forums, annual Equality and Diversity reports and action plans, Workforce Race Equality Scheme (WRES) reports and action plans, and Workforce Disability Equality Scheme (WDES) reports and actions plans., • Contribute to the design and delivery of training for managers on the full range of issues that may result in a formal process, including conduct, capability, sickness, discrimination, management of investigation processes, ensuring all managers are adequately trained and supported in dealing with employee relations issues., • Ensure managers are equipped to deal with issues with their staff effectively, providing best practice advice, in order to reach resolutions., • Provide coaching and facilitation support to Managers to develop improved competence, confidence and behaviours in this specialist area., • Provide and receive complex, sensitive or contentious information, which requires tact and persuasive skills. Be able to motivate, negotiate, provide empathy or reassurance, where there are barriers to understanding or co-operation is required., • Liaise and communicate with staff, managers, other professionals and service users at all levels., • Advise managers on queries about payroll forms, such as change forms or termination forms, to ensure they are completed correctly and meet policy, legislative and audit requirements., • To utilise workforce information in the implementation of HR practices., • To be familiar with the Trust’s computerised HR information system to input and retrieve information as required., • To support the implementation and use of the Electronic Staff Record system., • To advise managers and staff on the interpretation and application of terms and conditions of service and contractual issues., • To advise managers about the correct use of fixed term, honorary and/or locum contracts, identifying when each type of contract would be appropriate., • To offer consistent advice and interpretation of Trust policies and Terms and Conditions to both managers and members of staff, taking into account the impact and contribution to the wider perspective., • To advise managers and support them with the processing of all maternity/paternity leave, special leave, flexible working and flexible retirement activity across Directorates., • To be responsible for supporting managers in the appraisal process., • To ensure there is an effective link with the HR Business Support Team and the Recruitment Team., • To ensure that exit questionnaires and interviews are conducted and effective statistics produced and analysed for potential problem areas., • To participate as the HR representative on selection panels as and when required, ensuring best practice and Equal Opportunities are applied., • CIPD (Chartered Institute of Personnel and Development) Level 7 or equivalent experience (or due to fully complete this year), • Current CIPD registration, • Experience in an operational HR environment, • Experience of advising on Employee Relations issues, • Experience of working in an NHS environment, • Analytical with the ability to identify risk and develop a range of potential solutions, • Customer focused and driven to achieve high standards, • Good knowledge of employment law and ability to interpret and apply it., • Excellent knowledge and ability interpreting terms and conditions of employment You must have appropriate UK professional registration. Name Andrew Daniels Job title Head of HR - Forensics and Offender Healthcare Email address Additional information #J-18808-Ljbffr