Turn complex complaints data/information into practical analytics to facilitate business decisions * Lead, mentor, coach, and develop complaint-handling and post-market surveillance teams * Drive ...
As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces ...
... complaints handling at a local authority, with knowledge of housing services provided within local authorities. Adecco acts as an employment agency for permanent recruitment and an employment ...
To be considered you will need to be local to Aylesbury, and have at least 6-12 months Complaints handling experience. In return there is a competitive basic salary depending on experience, circa ...
Your role within the Complaints Team will involve handling various administrative tasks related to complaints. This includes engaging with residents via telephone, email, and formal written ...
As brand ambassador for the team, you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces ...
Ensuring complaints are managed in line with the housing ombudsmen's Complaint Handling Code, by project managing the team to provide high quality responses The Ideal CandidateWe believe great ...
Previous complaints handling & case management experience is essential Key responsibilities * Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on ...
Acting as a point of escalation for complaints handling. * Collaborating with the firm's Data Protection Officer to ensure compliance with legislation. * Advising on sanctions and ensuring compliance
Regular duties including: rotas, audits, CQC compliance, complaints handling, treatment reports/ TCO * Occasional reception cover as and when needed (if team off sick, opens/ closes etc) * Clinical ...
Manage the complaints-handling department to ensure prompt response to customer queries and effective resolution strategies * Have a hands-on approach to support your team with escalated customer ...
Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be ... FCA Regulated complaint handling experience required, preferably in an automotive finance industry
Your role within the complaints team will involve handling various administrative tasks related to complaints. * This includes engaging with our residents via telephone, email, and formal written ...
Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process * Follow Anti-Money Laundering Procedures and comply with the requirements ...
Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with ...
End-to-end complaints handling, including review, decision making and redress. * The focus is on suitability of advice on pensions and investment business. We look forward to hearing from you.
This is initially a 5-month contracting Financial Services Complaints Handler opportunity and comes ... Previous complaint handling / financial services experience. * Excellent customer service skills
They will be responsible for handling customer complaints, carrying our root cause analysis on both upheld and rejected complaints and making improvement recommendations to the management team. They ...
... complaints handling. * Assist in collating information/MI for submissions to Head Office and the UK regulators etc. * Provide administrative support, creating, reviewing, and updating policies and ...
Complaints team looks to resolve all incoming complaints for the business. This includes complaints ... Competent in handling redress calls and/or transactions and resolving challenging customer ...
Developing a culture of resolutions at the first point of contact including complaints handling. * Working with team leaders monitoring calls to assess and improve the quality of staff performance
Proven track record of working with and handling complaints * Experience working within a financial services organisation would be helpful but not essential * FOS (Financial Ombudsman Services ...
In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service ...