We're looking for an Executive Assistant to join our team at the Scottish Legal Complaints Commission. We help resolve issues raised by the public about work carried out by Scottish lawyers. We help ...
The Complaints Team oversees the administration of all complaints received by SS&C for their client. These are resolved by telephone, email or letter, whilst staying within set timescales. A fast ...
The role involves working to prevent complaints and consistently applying procedures to record and resolve complaints whilst accurately maintaining the complaints log and escalating complaints when ...
Responsibilities · Responsible for logging customer care complaints. · Liaise with clients and installers to resolve complaints. · Updating records. · Processing new orders. · Participating in ...
... respond to complaints, escalating to the Supporter Care Manager as necessary • Identify and recommend process and systems improvements to improve team performance, member service and member ...
Your role involves handling guest inquiries, resolving complaints, coordinating special requests, and maintaining a positive image of the company ensuring seamless operations and guest satisfaction
Manage complaints, grievances, and disciplinary issues. * Oversee safeguarding, health & safety audits, risk assessments, and emergency procedures. * Ensure policies and procedures are effectively ...
Position Reporting to the Quality Lead, the successful candidate shall be accountable for maintaining compliance of the Quality Management System, input into the management of complaints and post ...
... complaints procedure • Be responsible for planning all workflow through the depot • Provide relevant reports in line with company procedures • Be responsible for ensuring that all company ...
As well as managing refund requests and payment enquires. • You will be expected to take responsibility for enquiries and complaints raised by supporters and proactively seek satisfactory and ...
Output targets to exceed 80% efficiencyRejects minimised aiming towards 0%Customer complaints minimised aiming towards 0%Machine breakdowns are avoided and minimised by ensuring correct machine set ...
Complaints Flowchart * Financial Crime Policy - Included Anti Money Laundering * Financial Sanctions Procedures * Ant-Bribery & Corruption Policy - Includes Inducements * Conduct Risk Policy
As an investigator you will... - Manage a caseload of Consumer Credit related complaints - Conduct a fair and thorough investigation into each complaint - Resolve each case by coming to a fair and ...
Organise and co-ordinate the day to day workload for complaints investigations. * Analyse data from investigations to produce technical reports. * Initiate projects from data obtained and the trends ...
Taking inbound calls from customers and providing excellent service Managing customer complaints quickly and efficiently Having strong knowledge of all products and services available Liaising with ...
Performing routine QMS activities associated with post market vigilance and complaints to meet the wider business goals. * Prepare and create documents and records for upload on to the document ...
... complaints. • Medication, washing dressing, continence promotion. Managing personal workload, including: • Logging into and out of every visit. • Attending and contributing to meetings. • ...
Resolving issues and handling guest/customer complaints * Collecting guest feedback * Providing proactive customer feedback * Work within the team to ensure service standards meet required standards
Assisting customers with enquiries, complaints, and requests, ensuring prompt resolution * Managing and updating customer accounts and records accurately * Collaborating with other team members to ...
Your role spans multiple functions including HR, Complaints, I.T. Developments, and Financial Management. You'll be instrumental in: * Managing and enhancing in-house systems, constantly evolving ...
Deal with customer complaints in an efficient manner to maintain brand reputation * Additional duties as needed Requirements and Skills: * Retail sales experience or experience in a customer-focused ...
... complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction. · Performs facilities inspections and prepares reports as required. · ...
To deal with complaints and emergencies in a professional manner.* To organize and participate in any familiarization trips organised. * To hold periodically an emergency phone during the week ...