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Our client feels a genuine responsibility to enhance people’s lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers they are a growing team, with a vision for creating a better kind of smart living.\n\nJOB OVERVIEW:\n\nThe Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents.\n\nMAIN DUTIES AND RESPONSIBILITIES:\n\n• Lead by example, adopting company policies, procedures and values\n• Deliver exceptional customer service to all residents and guests.\n• Constantly strive for continuous improvement\n• Take personal responsibility for understanding and following the company’s Health & Safety\npolicies and practices.\n• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.\n\nRole Specific Accountabilities\n\n• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.\n• To carry out security and maintenance inspections of vacant / pre-let properties as required\n• Carry out light concierge duties such as parcel collection and key management when required.\n• To respond to all enquiries from prospective residents and to share the details with the leasing team, occasionally arrange and conduct viewing tours as required.\n• To run regular resident engagement events\n• To provide a bespoke resident experience based on the resident demographic.\n• To assist with Move in and Move Out and conduct building and apartment familiarisation to new residents.\n• Reviewing and reporting repair issues providing Residents with regular updates on progress.\n• Arrange regular interim inspections of occupied apartments to check the condition and identify early maintenance requirements (PPM)\n• Carry out regular inspection of all common parts reporting any defects.\n• Aiming to ensure the Scheme holds 5* reviews on Google ratings – actively speak to the residents to gain feedback.\n\nREQUIRED EXPERIENCE AND TECHNICAL COMPETENCY:\n\n• Excellent verbal and written communication skills\n• Excellent IT and numeracy skills\n• Experience of working in a high-end customer service establishment.\n• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.\n• Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace.\n• Ability to work under pressure with a degree of flexibility and to take control of your own workload.\n• Strong organisational skills\n\nSalary & Working hours/Shifts\n\nSALARY: £30,000 – £33,000 pa d.o.e\nWORKING HOURS: shifts, 4 on 4 off 12 hour shifts 08:00 – 20:00\n\nThe above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.\n\nIf you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity

Our Client are currently looking for an experienced Head Concierge to join their team at a luxury estate in Harrow.Working Monday to Friday, 9am - 5pm with a salary of £34,000 annually.To assume overall responsibility for the smooth running of the building in all respects and to supervise staff.Rep

Our Client are looking for an experienced Day Concierge to join their team at a site based in Harrow.

I run a small admin support business and am looking for a sharp, proactive Administrative Assistant to support me and my business operations.

Client Concierge (Receptionist).

What We're Looking For From The Chosen Day Concierge:. Background in concierge, hospitality, customer service (or similar).

A premier hospitality and fitness brand in East London is seeking a Health Club Host.Responsibilities include welcoming members, maintaining gym cleanliness, and providing excellent customer service.The ideal candidate has at least 2 years of experience in a high-profile venue and a natural flair fo

The concierge is the first point of contact for all residents, visitors, and contractors. We will require 2 years' minimum of residential concierge experience at a luxury establishment. We are currently recruiting for a new Night Concierges to become a part of the team at a stunning site in Shoredit

We are searching for BTLRS to join our team at Chateau Denmark.Anything but traditional" our BTLRS will orchestrate a new chapter for staying up in London.This is an exciting time to be joining us.Renata Kovalcuka - Front of House Manager.As a BTLR we look for you to possess a natural curiosity, des

A leading facilities management firm is seeking a Workplace Experience Ambassador to enhance employee care and comfort in their London offices.This role involves facilities coordination, mailroom cover, and proactive employee engagement, ensuring a professional and efficient working environment.Idea

A leading recruitment agency is seeking an experienced Head Concierge for a luxury residential development in Mayfair, London. The role involves managing a concierge team to ensure exceptional resident experience, overseeing operations, and maintaining high service standards.

Hospital Concierge Officer page is loaded## Hospital Concierge Officerlocations: South West Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 24, 2026 (9 days left to apply)job requisition id: R1219063Job Description:**Hospital Concierge Officer Cromwell

A travel services company is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey.Responsibilities include handling inquiries, assisting with bookings, and ensuring clients have an exceptional travel experience.The ideal candidate should be d

A luxury hotel group in the heart of Kensington and Chelsea is hiring a Concierge to create memorable experiences for guests.

A leading cosmetic surgery provider is seeking an experienced Surgical Patient Coordinator to manage the journey of clients through various cosmetic procedures.The role requires a sales-driven individual with experience in high-volume environments, ensuring premium client care and maintaining sales

A prestigious 5-star hotel in Greater London is looking for a dedicated Concierge to manage guest arrivals and departures, ensuring high standards of service in public areas.

PRIVATE TRAVEL CONCIERGE / LUXURY TRAVEL CONSULTANT. Private Travel Concierge job in London within the ultra‑high net‑worth travel industry, offering up to £40,000 with an OTE of £53,000.

A veterinary care provider in Enfield is looking for a Client Care Associate to provide exceptional support for clients and patients.Responsibilities include welcoming pets and owners, booking appointments, and collaborating with the veterinary team.The ideal candidate should be an excellent communi

We are seeking an exceptionally polished, knowledgeable and guest‑focused Concierge to join our Front‑of‑House team at Four Seasons Hotel Hampshire. Deliver world‑class concierge services, ensuring every guest receives exceptional, personalised attention and support. Previous experience as a

A hospitality service provider in London is seeking a proactive Concierge to join their team.

You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team. Minimum 3 years’ experience in a Concierge related role in a luxury hospitality environment. Knowledge of ALICE concierge system.

A travel booking company is seeking a Remote Booking Specialist to assist clients with their travel arrangements.This includes booking flights, hotels, and cruises, and providing recommendations based on client preferences.The ideal candidate will have excellent communication skills and strong atten

A leading community support organization in Greater London is looking for a dedicated Housing Concierge to ensure the safety and support of vulnerable customers during the night.

A travel service provider in Greater London is seeking a Digital Travel Concierge to assist clients throughout their journey, ensuring a seamless and stress-free travel experience.

It offers private gardens and exceptional facilities including a private screening room, spa and gym suite, squash court, virtual golf course and 24‑hour concierge. NIGHT CONCIERGE/SECURITY POSITION AT PREMIER ESTATES.

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers.Join us and have a meaningful impact on the world – and – endless opportunities to design your future.

Recruit and retain concierge & porters’ team. Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.

A leading media organization is seeking a proactive and experienced individual to manage front-of-house operations on the 9th floor.The role involves overseeing daily operations, creating a seamless visitor experience, and supporting senior executives.The ideal candidate is a collaborative team play

Day Concierge position at Rendall & Rittner. Experience in customer service or property/concierge environment is preferred.

A premier aviation service provider based in Solihull is looking for a Customer Experience Coordinator.This role involves delivering high levels of service to customers, managing bookings, and facilitating communication between multiple departments.Key skills include strong customer service experien

A prestigious art organization is seeking a Security Concierge to join their Front of House Team.

La Hospitalidad es un arte, y queremos que seas parte de esta obra maestra!.Experiencia mínima de 1 año en puesto similares de atención al cliente.Alto sentido de la Hospitalidad y trabajo en equipo.Desde 1973, Enjoy Group ha innovado, desarrollado y gestionado proyectos en la industria de la hos

Assists the Shore Concierge Manager in controlling and approving shore concierge overtime and working hours. Must be fully knowledgeable of the duties of the Shore Concierge Manager and must be able to assume the position of the Shore Concierge Manager should the need arise. Assists the Shore Concie

Join Arctic Wolf as a Cybersecurity Consultant / Concierge Security Engineer 2, based in Germany, the UK, or Ireland. Cybersecurity Consultant / Concierge Security Engineer 2 – Danish Proficient.

A luxury hotel in London is seeking a Rooms Division Manager to oversee the Reception, Housekeeping, and Guest Relations departments.This hands-on role requires the candidate to lead by example and ensure a high standard of service.Responsibilities include managing guest experiences, leading teams,

A hospitality service provider is seeking a proactive Concierge in Watford to deliver outstanding customer service.

A luxury retail brand in Greater London is seeking a Personal Shopper to deliver exceptional styling and customer service.The ideal candidate will have prior retail experience, a strong client database, and the ability to create meaningful connections with clients.Responsibilities include providing

Day Concierge Luxury Residential Development, Canary Wharf. Previous experience as a Concierge or in a front-of-house position within luxury residential or five-star hospitality environments.

A community hospice in Greater London is seeking a volunteer to support the reception team.You will greet visitors, provide directions, handle phone calls, and perform general admin tasks.The ideal candidate should be personable, outgoing, and compassionate, with a basic understanding of IT.Training

Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. Working closely with other concierges and the wider PA community to support a “one team” culture.

A family-run hotel chain in Bloomsbury, London, is seeking a Guest Experience Porter for its new hotel opening.You will greet guests, assist with luggage, and ensure a welcoming atmosphere.Ideal candidates will have strong communication skills, hospitality experience, and a guest-focused approach.Be

A leading health and fitness provider in London is seeking a part-time Client Services & Concierge Administrator to ensure a welcoming environment for visitors and clients.

A leading design firm in London seeks an IT Technical Concierge to provide frontline IT support.

A leading health insurer in the UK is seeking a part-time Hospital Concierge Officer at Cromwell Hospital.

A luxury fashion brand is seeking a dynamic Senior Client Advisor to join their Leathergoods Department in London.The role involves tailoring the client experience, supporting sales staff, and delivering outstanding customer service.Applicants should have a minimum of 3 years' experience in luxury r

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.We are proud to be working with Olympia, one of London’s

The Senior Workplace Administrator is responsible for providing first class visitor and customer experience to D&B Office, focusing on delivering an outstanding, safe and compliant office environment for team members, customers and visitors to enjoy.This role handles daily reception, operational and

A prestigious property management company seeks a Relief Porter to support operations across prestigious residential buildings in Central & West London.This role involves delivering exceptional customer service and maintaining high standards in a dynamic environment with flexible shifts.The ideal ca