Are you a business? Hire control candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
2 x QC Analysts required, based in Teesside on a permanent basis. Requiring proven industrial experience of analytical chemistry including HPLC or GC. Title: 2 x QC Analysts Location: Cheshire West Salary: £27,000 - £28,000 (dependent on experience) Employment Term: Permanent SRG are working...
CK Group are recruiting for two QC Analysts to join a leading pharmaceutical and chemicals CDMO, based at their site near Middlesbrough on a permanent basis. Identify ways to improve reduction in turnaround times and reduce costs, whilst still adhering to corporate quality standards. Chemistry (o...
CK Group are recruiting for a QC Analyst to join a leading pharmaceutical and chemicals CDMO, based at their site near Middlesbrough on a permanent basis. Identify ways to improve reduction in turnaround times and reduce costs, whilst still adhering to corporate quality standards. Chemistry (or v...
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Identify ways to improve material flow through the lab to aid reduction in turnaround times and reduce costs, whilst still adhering to corporate quality standards. Plan and prioritises own work with guidance from QC Senior Analyst/QC Manager. Chemistry (or very closely aligned subject) degree wit...
We are looking for a detail-oriented and control minded Financial Analyst to join our growing Finance and Treasury team. As Finance Analyst you will find yourself:. Handle miscellaneous financial administration tasks as they arise, providing flexible support to the finance team. A relevant qualif...
You may be a credit analyst looking for a more senior role where yo... ZIPC1_UKTJ
A leading Chemical Manufacturer are looking for a Production Coordinator to join their Team in the Middlesbrough area at their Top-Tier COMAH Site! The role of Production Coordinator is vital to ensure all manufacturing activities, including batch record and clean out generation are planned to sa...
This role requires someone who is proficient in excel with an accounting/credit control background ... Payroll) and external stakeholders to ensure that all parties work collaboratively to deliver ...
Suggesting and implementing improvements to process control systems through collaboratively working with relevant peers * Possess a high quality of work, ensuring any deficiencies found are repaired ...
Continuously maintain Health, Safety & Environmental standards, ensure safe working procedures are ... plant downtime * Suggesting and implementing improvements to process control systems through ...
Due to expansion our client, a leading international business, are recruiting for aCredit Control Assistant Manager to take a key role within the finance team. The successful candidate will be ...
... as Team Leader for the purposes of CQS compliance). • Management of all fee-earning and support staff within the department. • Financial control with particular regard to cash flow control ...
Enjoy a career without limits, earning up to 75% of your billing.We are seeking legal professionals that are keen to work on a consultancy, fee sharing basis.Taylor Rose MW is a top 60 law firm with over 30 offices nationwide.We are offering you a unique opportunity to take back control of your l...
NES Fircroft is recruiting a Project Engineer (Instrumentation) on behalf of ConocoPhillips based at their terminal in Teesside. This is a long-term (2 year) contract opportunity. 37.5hrs per week (overtime available). Excellent rates and bonuses. The ConocoPhillips Norsea Terminal, located in...
Manufacturing Readiness Manager Our client has the vision to support the planets continued transition to sustainable energy, is this something you have the desire and drive to be part of? Bringing to Teesside the UK’s first scale up plant and full-scale Lithium refinery, our client is looking ...
As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen pri...
NES Fircroft is recruiting a Shutdown Mechanical Project Engineer on behalf of ConocoPhillips based at their terminal in Teesside. This is a long-term (2 year) contract opportunity. 37.5hrs per week. Excellent rates and benefits. The ConocoPhillips Norsea Terminal, located in Teesside at the m...
Role: Instrument Technician Location: Sabic Department: TMS Maintenance Permanent role Key Functions Instrument / Analyser Technician candidates should have experience in Preventative Maintenance, Break-down repair and Calibration of online process analysers and associated equipment within the o...
NRL are working with a leading Tier 1 Building Services contractor who require a number of Electrical Supervisors to join their team on a permanent staff basis, offering career progression and longevity. Our client is involved with the most prestigious of projects in Teesside, the North East and ...
The primary role of the Technical Assistant is to provide administrative support to the engineering and operations departments, contributing to the successful day to day completion of engineering tasks as identified by the projects team. You will liaise with the operations and engineering discipl...
Following the award of our full banking licence we are delighted to be adding to our team to enable our big ambitions. We are determined to grow a bank that we can be proud of. In this exciting role, you will be responsible for managing the delivery of financial control and reporting within GB Ba...
The Construction Supervisor will be responsible for the day-to-day running of scopes across all construction trades within the site across multiple projects. Provides quality control inspection of workmanship in multiple construction trades ensuring compliance with standard specifications, contra...
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