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Farla Medical was established in 2002 and is today is recognised as a prominent UK supplier to GPs, Clinic and Hospitals (Private and NHS). Distributing over 20,000 branded consumables and equipment, Farla is also a leading manufacturer of over 700+ of their own brand label medical supplies lines including everyday consumables, surgical instrument packs and care products (including MediRange, EconoTest and Instramed). Job Title / Department Junior Credit Controller Reporting to: Accounts Department Farla Medical was founded in 2002 to develop, manufacture and distribute medical supplies (consumables and equipment) • precision instrument production • quality clinical governance • excellent customer service • competitive pricing • fast efficient delivery to GPs, Clinics, Hospitals (Private and NHS). "Farla Always Delivers". Today Farla is recognised as a leading UK supplier and manufacturer of medical supplies and care products supplying over 10,000 products and manufacturing 700+ own label lines through MediRange, EconoTest and InstraMed umbrella brands. "Farla. Excellence Delivered”. Our Requirements We are looking for a Junior Credit Controller and offer a fantastic opportunity for a highly commercial and enthusiastic individual ideally with 1-3 years’ experience in a fast-paced manufacturing and distribution sector to join our Finance team (medical supplies sector would be desirable but not essential). Highly motivated and with excellent people skills you are looking to take the next big step to be part of re-structuring of our Finance Department and growth of a leading UK Medical Supplies company and influence the future of how our business runs and our Company grows. Overview You will already have experiences in a Credit Controller role. Working within the Finance Dept and closely with Senior Management, Purchasing and the Customer Service Teams, this role will suit a highly organised individual with multi-tasking ability who is able to work with a variety of people and work to financial timelines and objectives. Your qualities will include strong analytical and excel skills, self-starter and ability to use your initiative. Your main responsibilities are the Provision of Credit Controller Services Working alongside the Finance team members to free up their time to add value: General accounting duties including posting invoices / accounts payable / receivable Reconciling accounts and do the same for the month end for the whole debtor ledger Additional bank reconciliation / Amazon Reconciliation Credit cards reconciliation and CC payments (credit/ debits) Posting information to accounting journals or accounting software from such source documents Follow-up / debt chasing payments / monies owed (below a certain amount) Maintain complete sets of financial records / keep track of accounts, Reconciliation of accounts to ensure their accuracy The Services will also include any other tasks which the Parties may agree on Liaising with management accounts team to ensure correct reporting of sales reports, margin and costs Understanding of the CRM / financial reporting system (Khaos) and liaising with the internal support providers for specific requirements / needs Work in line with agreed KPIs, standards, policies and regulations Required skills & experience: Minimum 1-3+ years’ work experience Numerate with excellent attention to detail. Excellent data input skills. Part Qualified/Passed Finalists – CIMA/ACCA Experienced IT capabilities including Microsoft Office suite / Outlook with strong Excel skills Prior use of Sage or other CRM Sales Management System (desirable) – we currently use Khaos (training will be given) Behavioural: Self-starter with willingness to assume responsibility and take charge Good time-management and multi-tasking skills with the ability to set priorities, meet deadlines and manage workloads Motivated to bring new ideas and best practice to the team and company Excellent verbal and written communication skills Ability to work in a team-oriented environment as a key player Self-motivated, confident and focused approach to get the job done Ability to work under pressure (and remain calm) and easily adapt to changing priorities and demands Committed, punctual and reliable Great negotiating and customer service skills as role requires regular internal and external communication
A fantastic opportunity for the right person to develop a career in one of the leading UK and Global companies in the Care Home / Medical Devise / Consumables market place. Reporting to the Sales Manager and working alongside our existing Sales and Customer Service Teams, we are looking for dedicated ,talented and enthusiastic Sales and Customer Service Executive to work in our care home account management department, working hand in hand with the Sales Team, engaging with our existing customers and developing new customers to drive the profitable business growth for the Farla brands. You should have a professional and confident manner with the ability to multi-task and manage office requirements and customer engagement in a very busy and vibrant growing business. Good communication abilities, exceptional administration skills and great IT Competence are key as well as the ability to manage and build relationship with our existing customer in order to drive Sales. We need you to be passionate about what we do, who we are and want to be part of this growing global brand. Overall Responsibility · Enhance department and company reputation by accepting ownership for accomplishing new projects and different requests, exploring opportunities to add value to drive sales and job accomplishments · Key responsibility: to work in partnership with the sales and marketing function to ensure o The delivery of effective customers satisfaction both internal and external (delighting the customer) o Identify and support the development of new business opportunities § Upselling /cross selling to existing accounts § Identification of new accounts · Working closely with the extended Farla Team on a number of different projects including data consistency and updates; follow up projects; customer/supplier calls / daily workflow / enter and update customer information in our database. · Multi-tasking and managing orders in a busy environment with critical thinking and problem-solving skills · Outstanding negotiation skills with the ability to manage and resolve issues and address complaints with compassion. Account Management: Care Homes · Be a primary point of contact and build long term s profitable relationships with our customers · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors · Monitor and analyse customer’s usage on customer accounts and issue reports as required · Responsible for working with the Sales Team to onboard and integrate new clients and developing existing client relationships · Working alongside the Warehouse management / senior account manager to ensure Pallets for Care Home are being dispatch effectively. · Maintain personal ownership and management of logistics paperwork when booking the necessary courier for Care Home · Preparing monthly customer product usage reports and other customer related reports Experience and Education required · Educated to minimum of degree level /or relevant experience · Proven account management or relevant experience of 2 / 3 years+ in the Care Home Sector · Demonstrated ability to communicate, present and influence credible and effectively at all levels of the organization, including executive and rest of the Team · Proven experience as within a similar role (but with a hunger to add value and make a difference) · Excellent IT capabilities including Excel and Outlook and knowledge of CRM Systems (training will be given) · Numerate with excellent attention to detail. Personal Skills · Task driven self-starter with strong organisational skills and ability to build up relationships both internally and externally · Go-to attitude; willing to go the “extra mile” to meet office needs and requirements · Motivated by results and with the ability to bring new ideas and share good working practice · Ability to work confidently, remain calm under pressure (cool tempered), meet deadlines and work within a team environment. · Committed, punctual and reliable Job Types: Full-time, Permanent Pay: £28,000.00-£30,000.00 per year Benefits: Employee discount On-site parking Store discount Schedule: Monday to Friday Ability to commute/relocate: London NW2 7JP: reliably commute or plan to relocate before starting work (required) Education: A-Level or equivalent (preferred) Experience: sales: 1 year (preferred) Work Location: In person
A new opportunity for a barista - waiter/ss to join our team! What we are looking for: • A passionate and energetic staff member to join our front-of-house team. • A friendly and multitasking person with outstanding customer service. • The right person is passionate about coffee, looking for the right challenge in a fast-paced environment in which demonstrating his/her abilities, having a relevant experience in a coffee shop/venue. • You will be required also to take orders, payments and manage delivery orders. What we offer: • Competitive starting salary with an eye on career progression • Staff meals on duty • 28 days of holidays • To join a family in a fun environment If you feel you're up for the challenge, please get in touch!
Job Summary: Make outbound calls to potential students, showcasing our educational offerings and highlighting their unique benefits. Articulate the values and ethos of company to potential students, effectively addressing their inquiries and concerns. Maturing Leads every month. Provide exceptional customer service, ensuring accurate information delivery and fostering a positive experience for students. Establish meaningful connections with potential students through thoughtful inquiry and attentive listening. Maintain detailed records of potential students and interactions using our CRM system. Collaborate with admissions and student services teams to facilitate student applications. Meet deadlines set by management to ensure operational efficiency. Demonstrate positivity, energy, and enthusiasm within a collaborative team environment. Contribute to recruitment events such as open days, fairs, and interviews. Support the marketing department in developing targeted promotional campaigns. Open Positions: 3 Positions Only for Settled Status/ British Status Language: Apart from English, Candidates who are fluent in Romanian, Italian, Bulgarian, Albanian, Polish Language will be preferred. Job Type: Full-time Salary: £15,070.00-£18,000.00 per year Benefits:Referral programme Schedule:Monday to Friday Supplemental pay types:Commission pay , Performance bonus Education:Certificate of Higher Education (preferred) Experience Recruiting: 1 year (preferred) Licence/Certification:Driving Licence (preferred) Work Location: In person Expected start date: 19/04/2024
We are looking for a Barista that shares our company vision and mission and is as passionate about customer service as we are. We strongly believe in working closely as a team. We believe sharing inspiration and ideas is key to growth and success. If you think you are an individual who has passion and confidence in customer service, then you're in the right place. Your attributes will need to consist of having certain levels of self-motivation, confidence, creativity and reliability as well as the ability to use initiative and work independently when required. Teamwork and a passion for great customer service is a must. THE ROLE: Reporting to management, your responsibilities will include but not be limited to: Greeting customers as they enter Speaking and interacting with both new and regular customers Preparing and serving hot and cold drinks such as coffee, tea, smoothies and other speciality beverages. Preparing and serving hot and cold foods such as pastries, sandwiches, paninis etc Receiving customer orders and processing payments Unpacking and arranging deliveries from our suppliers Assisting customers in finding the products they're looking for Describing menu items and suggesting products to customers Addressing customer complaints and enquires Ensuring all food preparation and service areas are kept clean and tidy at all times, adhering to Food, Health & Safety regulations Being aware of and following operational policies and procedures Grinding and brewing coffee Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees Consistently providing well-crafted, beautifully presented and tasty beverages Being punctual and maintaining regular and consistent attendance Contributing to a positive work environment
At Bread&Truffle, we craft Italian sandwiches with love and are currently seeking a vibrant, ambitious, and dedicated individual to fill the role of Store Manager in our esteemed establishment. Job Overview: We are on the lookout for talented individuals with a minimum of 1 year of management experience and strong recommendations. As store Manager, you will be responsible for the daily operations, ensuring the running of the store is smooth and efficient, while also training and developing the team. This role is fundamentally about optimizing store operations through effective training, instruction, and development, ensuring a high level of customer satisfaction and maintaining the quality standards that Bread&Truffle is known for. Responsibilities: Daily Operations: Oversee and manage all areas of the store, ensuring that daily tasks are carried out effectively and efficiently. Training and Development: Ensure the team is adequately trained and developed to perform their roles to the highest standard. Hygiene and Cleaning: Maintain high standards of cleanliness and hygiene across the entire store and team, ensuring all team members hold a valid Alimentas Hygiene Certificate. Inventory Management: Take charge of the store's entire stock process, ensuring correct counts, smooth deliveries, adherence to FIFO principles, and efficient communication and analysis regarding stock. Waste Reduction: Continuously work to minimize product and ingredient waste, ensuring optimal product handling and quality by the team. Shift Planning: Produce a comprehensive monthly shift plan for all employees, managing and updating any unforeseen alterations efficiently. Requirements: At least 1 year of relevant management experience. A track record of excellence in previous roles. Food Safety Certificate or the ability to obtain one promptly. Why bread&truffle ? Joining our team means becoming a part of a vibrant and expanding company with tremendous potential for personal and professional development. If you believe you have the passion, skills, and vision needed for this role, apply with your full CV to explore further. We eagerly await your application and look forward to the possibility of you joining our exceptional team. Let’s make some bread&truffle magic together! Previous experience as assistant manager in the food industry is necessary. Job Type: Full-time Salary: £32,000 - £ 35,000 ( + BONUS )
- Overview: - We are seeking a highly motivated and experienced Restaurant General Manager to oversee the operations of our tropical themed restaurant located in Lewisham. As the Restaurant General Manager, you will be responsible for ensuring the smooth functioning of all aspects of the restaurant, including customer service, staff management, financial performance, and overall guest satisfaction. Responsibilities: - 1. Operational Management: - - Oversee day-to-day operations, ensuring efficient and effective service delivery. - - Maintain high standards of food quality, presentation, and cleanliness. - - Monitor inventory levels and ensure proper stock management. - - Implement and enforce health and safety regulations. 2. Staff Management: - - Recruit, train, and supervise restaurant staff, ensuring they deliver exceptional customer service. - - Schedule and manage staff shifts to ensure adequate coverage. - - Provide ongoing coaching and performance feedback to enhance team performance. - - Foster a positive work environment that promotes teamwork and employee growth. 3. C B Customer Service: - - Ensure guests receive outstanding service and resolve any customer complaints or issues. - - Monitor customer feedback and implement improvements to enhance the dining experience. - - Maintain a welcoming and friendly atmosphere for all guests. 4. Financial Performance: - - Monitor and control restaurant expenses to meet budgetary guidelines. - - Analyse financial reports and implement strategies to maximise profitability. - - Conduct regular inventory audits and manage cost control measures. - - Collaborate with the management team to develop sales and marketing initiatives. - Requirements: - - Proven experience as a Restaurant General Manager or in a similar role. - - Strong leadership and management skills, with the ability to motivate and inspire a team. - - Excellent communication and interpersonal skills. - - In-depth knowledge of restaurant operations, including food and beverage service. - - Ability to handle high-pressure situations and make sound decisions. - - Familiarity with financial management and budgeting. - - Knowledge of health and safety regulations. - - Flexibility to work evenings, weekends, and holidays as required. - - We offer a competitive salary of £38,000 per year, along with opportunities for growth and development within our organisation. - If you are a dedicated and passionate individual with a strong background in restaurant management, we invite you to apply for the position of Restaurant General Manager at our restaurant in Lewisham.
Enovis™ (formerly DJO Global) is an innovation-driven growth medical technology company that develops clinically differentiated solutions that deliver measurably better patient outcomes and more efficient workflows. A culture of continuous improvement, talented employees and innovation is the driving force behind the company's products, services, and integrated technologies for an active lifestyle. We're looking for a junior repair technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment. You will work with the warehouse team to ensure that high-quality work is delivered within agreed timelines. The primary focus of this role is to maintain after sales activities and achieve Customer satisfaction. Your Responsibilities: - Establish failure finding faults on returned devices. - Perform mechanical/electrical repairs. - Complete functional testing. - Administer paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance). - Manage reprocessing of our Rental/Loan/Trial fleet of devices. - Assist with spare part warehouse inventory and management. - Support the warehouse team for end of period. - Accompany the field sales team on customer visits on request. - Work closely with the customer service teams. - Assist in documentation preparation for QA. - Support on analysis reports and feedback adequate information. Requirements : - Technical education diploma or equivalent. - Certificate in electronics/repair program preferred. - Ability to troubleshoot, test and repair technical equipment. - Ability to work independently. - Good organizational skills and the ability to multi task. - Good analytical, communication and reporting skills. - Awareness of electrical and mechanical health and safety issues. - Self-organized, problem-solving, team player, and motivated. - Available to travel abroad for training.
The role: As a Driver and Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! Please note, this role requires you to have the appropriate driving licence with previous experience as a driver You will be contracted to 30 hours a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicle Report any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveries Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales Ensuring the housekeeping standards are maintained both on the trade counter and warehousing You: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours and able to work up to 37.5 hours a week. You’ll thrive on providing the best customer service and being a huge support to your branch colleagues and we're sure you'll have fun along the way!
Exciting opportunity! Nine Rooftop Restaurant- Pan Asian Located on the rooftop of Raddison Red Hotel. We are looking for an ambitious, dedicated and service-oriented Head Chef to join the team at Nine Rooftop Restaurant. Working within a diverse, inclusive, and supportive environment, you will be part of a team which will pride with our values of Personality, Passion, Respect, Working Together and Creativity. Key Information Address: North Greenwich Head Chef duties and responsibilities Design menus that enhance customers’ culinary experience while keeping up high quality standard. Submit cost proposals for menu items, monitor budgeted food cost. Control food delivery product quality and stock take. Provide feedback regarding the food quality, stock of large bulk purchases. Ensure that all food preparation is in accordance with regulatory guidelines. Design standardized food presentation guidelines for each dish. Monitor inventory levels of commonly used items. Look for ways to reduce spoilage of infrequently used items. Hire, train, and manage staff about proper kitchen sanitization methods. Requirements and skills Proven experience as Head Chef in a similar property size or direct Head Chef assistant in larger operation. Exceptional proven ability of kitchen management Ability in dividing responsibilities and monitoring progress Outstanding communication and leadership skills Up to date with culinary trends and optimized kitchen processes Good understanding of useful computer programs (MS Office, restaurant management software, POS) Credentials in health and safety training – Supervisor Food Safety certificate required. To provide a high standard of food production in the interests of our customers To ensure the kitchen is managed efficiently and professionally To make food purchases within the agreed budget and to maximise gross profit, which will include the effective management of staff levels and payroll costs To order, store and manage all food items and ensure compliance with current legislation. – To develop staff in achieving consistently high standards of food production and cleanliness in the workplace and to encourage a continual improvement process
Responsibilities: - Greet and seat guests in a friendly and timely manner - Take food and drink orders accurately and efficiently - Deliver food and beverages to tables in a prompt and courteous manner - Provide excellent customer service, ensuring guest satisfaction - Handle cash transactions and process payments using cash registers or POS systems - Assist with basic food preparation, such as assembling salads or desserts - Clear and clean tables, ensuring a clean and organized dining area - Collaborate with kitchen staff to ensure timely and accurate order delivery Requirements: - Previous experience in a restaurant or hospitality setting is preferred but not required - Strong customer service skills with a friendly and outgoing personality - Ability to multitask and work in a fast-paced environment - Basic math skills for handling cash transactions and calculating bills - Excellent communication skills to interact with guests and team members effectively - Ability to stand for long periods of time and lift trays of food or beverage items - Knowledge of proper sanitation practices to maintain cleanliness standards Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by management to meet the ongoing needs of the restaurant.
Are you looking for a fun and flexible role enabling you to work within a fast paced environment? Do you enjoy driving? We are looking to hire full time and part time Delivery Drivers for our restaurant based in Kingston Upon Thames. Being a Delivery Driver means you are the forefront of our business, you will be responsible for delivering excellent customer service at all times, ensuring all deliveries are made on time, hot and fresh. At Warai we provide you with excellent on the job training. You will be trained in all aspects of the role ensuring all products are delivered safely and securely as well as Food Hygiene and Safety protocol is observed at all times. In return, you can receive a competitive rate and great tips, earning yourself up to £10 per hour (includes hourly rate, tips and mileage). RESPONSIBILITIES: · Upholding a positive brand image and providing excellent customer service at all times · Managing cash and card transactions effectively in accordance to company procedures · Delivering products safely and securely, avoiding unnecessary risks by adhering to all safety and security Policies ESSENTIAL SKILLS/EXPERIENCE: · Own car and full driving license held with no more than 6 points and no bans in the last 5 years · Own Insurance held to qualify for the company business insurance · Good communication and hard working · Available to work over Evenings and weekends · Good Knowledge of Local Area For this role, it is essential that you have a Full Driving Licence with access to your own car or bike. The ideal candidate for the position must be passionate about customer service, quality and driving! If you have the attitude, we have the position for you. This is a fantastic opportunity to work for a growing company, known for great customer service and flexible working hours. If you like a fast paced environment where time flies and you have fun, then click below to APPLY TODAY and we will get straight back to you to arrange a chat! Benefits: Company events Company pension Discounted/ free food Flexible schedule
Job description: - discusses business methods, products or services and targets customer group with employer or client to identify marketing requirements. - Researching prospective clients and new markets. - Interact with global sales team, delivery managers and other internal stakeholders to form strategies for growth. - Using marketing software to manage and deliver appropriate e-marketing campaigns, GDPR compliance, etc. and reporting on readership statistics. - through market research, discusses possible changes that need to be made in terms of design, price, packaging, promotion etc - develops digital marketing strategies, such as the use of social media, to promote products, brands or services and presents options to the client. - briefs advertising team on client requirements, monitors the progress of advertising campaigns and liaises with client on potential modifications.
A new opportunity for a waiter/ss to join our team! What we are looking for: • A passionate and energetic staff member to join our front-of-house team. • A friendly and multitasking person with outstanding customer service. • The right person is passionate about pizza, looking for the right challenge in a fast-paced environment in which demonstrating his/her abilities, having a relevant experience in a venue. • You will be required also to take orders, payments and manage delivery orders. What we offer: • Competitive starting salary with an eye on career progression • Staff meals on duty • 28 days of holidays • To join a family in a fun environment If you feel you're up for the challenge, please get in touch!
JOUFFRE LTD Established in 1987 in Lyon, a city renowned for its rich textile heritage, Jouffre Inc. stands at the pinnacle of luxury upholstery and window treatments. While our roots are deeply anchored in France, our expertise stretches globally with dedicated craftsmen and teams stationed in New York, Lyon, and Rabat. Serving the visions of the world's most distinguished interior designers, we've been entrusted with projects spanning private residences, renowned hotels, and other prestigious spaces. At Jouffre, our daily mission is to breathe life into time-honored craftsmanship, translating the audacious visions of international designers into tangible luxury. Beyond our craft, we are staunch believers in nurturing the growth of our team members. We foster an environment that celebrates initiative, autonomy, responsibility, and unwavering dedication. Join us, and be a part of a legacy where tradition meets innovation. This year 2024 will once again mark the history of Jouffre as we seek to develop a new workshop in London, Jouffre Limited. This project represents much more than a simple expansion, it’s for us a real challenge and an opportunity to build something remarkable again. MAIN OBJECTIVE OF THE POSITION What is exciting is that everything has to be developed! From the search of the ideal location to the recruitment of an exceptional team and its management, including the acquisition of equipment and the development of production processes. Every day will be a new step in building a truly special new workshop. To give you a little more detail, you will be responsible for the workshops as well as all production within the company. By maintaining a very high level of requirements in terms of results and involvement, you will be in charge with the Country Manager of the serenity, well-being, pleasure at work of the team that we are going to recruit as well as of their personal development. As part of our values (rigor, transference, perseverance, creativity) you will have to encourage them to make decisions and initiatives. This will ensure their commitment and lead to customer satisfaction. Your ambition? Achieve Jouffre’s human and economic performance objectives! RESPONSIBILITIES & MISSIONS Development of the workshop (with the Country Manager) - Identifies and evaluates opportunities for setting up the workshop in London. - Manages the search, selection and negotiation of premises for the workshop. - Oversees the layout of the production space, ensuring it complies with safety standards and production requirements. Purchases of Machines and Equipment - Identifies the needs for equipment and machines for the workshop. - Manages the process of purchasing, delivering and installing the machines needed for production. Project Coordination - Collaborates with the Country Manager to understand customer needs and plan projects accordingly to align production goals with overall business strategy - Organize, coordinate and monitor daily production schedules and ensure you meet deadlines and time and quality requirements - Communicates regularly with various internal and external stakeholders to ensure effective coordination of production activities - Ensures quality control at all steps before carrying out delivery operations Management of Supplies and Inventories - Established partnerships with suppliers of materials and supplies necessary for the production - Manages inventory efficiently to ensure availability of materials needed for the production Recruitment and Team Management - Initially carries out seat upholstery and drapery work depending on the clients needs - Recruits, trains and supervises a team of experienced upholsterers - Develops training programs necessary to ensure quality and consistency of work Once the team is established and as Manager, supervises the team's performance and provides support to foster a productive and motivating work environment. Trust your teams and give meaning to their daily missions. You must succeed in soaking up the F-Form Company culture which should be at the heart of your concerns. Management Missions - Create and implement your optimal organization and related processes - Define and monitor KPIs and ensure objectives are achieved - Carry out individual interviews with your teams - Create a climate of trust in the team through communication - Make yourself available to your teams and support them towards autonomy - Ensure the training, skills development and development of your teams - With kindness, set your level of requirements and your expectations of involvement, challenges and teams! We are still a little craft company, your missions and your role are intended to evolve according to the needs of the company, your desires, your progress, your proactivity and the opportunities that you could identify. This job offer constitutes the basis of your mission and allows you to list the fundamentals that you will have to ensure. It’s not a limiting framework but the starting point of the mission that you are going to create! PROFILE To succeed in this amazing project, we will need people who share our passion for craftsmanship, our determination to push boundaries, and our commitment to excellence. We are looking for creative individuals, innovators who don't shy away from the unknown, leaders who know how to transform obstacles into opportunities, starting with you! We are looking for a candidate who is an Upholsterer with a minimum of 10 years of experience and who ideally has experience in production management, projects and team management or at least a great desire to improve skills in these areas! Of course, planning and monitoring production in a manufacturing workshop no longer holds any secrets for you! Perfectly autonomous and agile, you like challenges and you know how to inspire a team and support a company in its human and economic performance and international development. You are a truly positive, dynamic, proactive and optimistic leader even if you have character because you know how to question yourself. Your communication, your organization and your ability to manage tense situations are your main strengths. You are constantly proactive and you like to take initiatives. Acting results-oriented and proactively, we are counting on you to take charge of all production and operations at Jouffre Limited and develop this company! Together we have the opportunity to create a place where ideas come to life, where quality is unquestionable and where every piece is a work of art. Let's make it happen! Prerequisites: - Be a professional upholsterer with 10 years of experience - Experience required in the high-end sector - Be bilingual in English, French is a plus - Have worked in London or at least a good knowledge of the London market - Have good command of IT tools - Have had an experience in project management, production and team management (Management) is a real plus ADDITIONAL DETAILS Location: London Type of Contract: Full Time Starting Date: April / May 2024 (with prior training in our workshops in Lyon) Manager: Caroline Deschamps (Country Manager) Salary: £48,800.00 gross per year with benefits: 1.5 days holiday per month plus bank holidays (according to the British Law) 1 day holiday will be earned each year up to a maximum of 25 days holiday per year International health insurance to be provided by the company (April International) Monthly travelcards to be paid by the company 2 first monthly rent to be paid by the company 4 round trips to Paris to be paid by the company (if originally based in France)
Job description The Cheese Bar are looking for a Restaurant Manager to join our Front of House team at Pick & Cheese – the world’s first Cheese Conyeor Belt in Seven Dials Market (Covent Garden). Pick & Cheese is the world’s first cheese conveyor belt featuring a rotating array of 25 different British cheeses, individually paired with a unique condiment and small producer wines. Think Yo-Sushi but for cheese! We're busy year-round so you’ll need energy and a positive attitude. We’re an extremely passionate, creative and determined team, with an eye for detail and a strong focus on the customer experience. If you’re passionate about hospitality, have a natural ability to lead and motivate a team, and love cheese as much as we do, we want to hear from you! Full training is provided, along with a range of benefits, and professional development opportunities are available within the company for those who show initiative. If this sounds like you, please get in touch. Key Responsibilities - Support the General Manager with FOH operations and management duties. - Manage, motivate and train FOH floor staff. - Maintain the highest professional standards throughout the restaurant. - Deliver customer service to the highest standard, ensuring accurate delivery of the Company steps of service, creating positive experiences for our guests and colleagues. - Support the GM in maintaining positive relationships and workflow within FOH team and between FOH & BOH. - Promote a positive perception of the Company at all times, both internally and externally. Benefits - 28 days holiday per year - Monthly British cheese bag - Quarterly bonus - Producer Visits - Free staff meals & trader discounts - 50% off meals in our restaurants - Full training & regular tastings, including Academy of Cheese qualifications - Regular Staff Socials Requirements - 1+ Years of management / leadership experience - Solid wine & food knowledge (British cheese knowledge a bonus but not essential) - Highly organised, proactive and uses initiative - Experienced and skilled at managing and motivating a team - Superior customer service skills - Thrives in a busy, fast-paced working environment.
Role Overview A head waiter, also known as a head server, plays a crucial role in restaurants, hotels, and similar hospitality settings. They oversee the dining experience, manage food and beverage orders, and ensure exceptional service for patrons. As a head waiter, you’ll lead the wait staff during your shift, ensuring smooth operations and customer satisfaction. Responsibilities Supervising Service:Manage table settings, ensuring they are clean, organized, and properly set. Oversee food orders, ensuring accuracy and timely delivery. Coordinate with kitchen staff to ensure efficient service. Customer Interaction:Greet customers warmly and seat them promptly. Provide menu recommendations and answer questions about dishes and prices. Handle customer complaints calmly and professionally, aiming to resolve issues promptly. Payment Processing:Take payments from diners, including cash, credit cards, or other forms of payment. Ensure accurate billing and provide receipts. Training and Leadership:Train new wait staff, familiarizing them with protocols, menu items, and service standards. Assign opening and closing duties to staff members. Monitor wait staff performance and address any issues. Health and Safety Compliance:Maintain knowledge of health and safety standards in the hospitality industry. Communicate safety and hygiene protocols to servers to maintain a clean and hygienic environment. Skills Required Food Preparation:Understand food preparation processes, including proper cooking temperatures. Monitor portion sizes and presentation to enhance customer appeal. Excellent Customer Service:Make menu recommendations to customers. Serve patrons within a reasonable timeframe. Handle customer complaints professionally. Health and Safety Standards:Comply with hygiene and safety protocols. Ensure a clean and safe dining environment. Qualifications Experience:At least 1 years of experience working in a hotel or restaurant. Familiarity with restaurant operations and service standards. Education:Secondary school certificate or equivalent.
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
The Red Shield pub is set to open in Spring 2024 in Waddesdon. We are looking to appoint key roles now in order to invest time in training and preparation for this exciting new opening in the village. A sister venture to the well established Five Arrows Hotel, the Red Shield will provide another opportunity for dining and entertaining for locals and visitors to Waddesdon Manor. The Pub Manager understands their role as an ambassador for Red Shield Pub and the Rothschild Foundation and displays pride in our products, services, and delivery of exceptional customer service, maintaining the high standards of food service in keeping with Waddesdon’s reputation. As a Pub Manager, you will ensure the smooth launch and running of the establishment; • Responsible for all daily operational aspects of the Red Shield • Maintain close control of wages and GP within budget • Provide excellent customer service, making every visitor’s experience remarkable and unique. • Ensure that the serving of food is timely, consistent, and to the highest possible standard. Liaise with the Head Chef to agree as to how you both wish each dish to be served. • Monitor customer satisfaction • Ensure that information management is meticulously maintained • Work closely with the General Manager (Hospitality) and the Red Shield Head Chef to develop the business strategy People Management: • Mentoring and guiding junior team members, fostering a culture of growth and development. • Ensure staff are trained, engaged, and proactive. • Provide strong strategic and operational leadership to the team. Ensuring the vision, values and culture are fully embedded, with clarity on objectives across the pub. • Responsible for ensuring all team members are meeting regulations, including sanitary and food safety guidelines, and checking customers identification to confirm legal drinking age. • Ensure that all front of house staff follow Health & Safety and hygiene legislation, as well as the Red Shield Standards of Procedures. • Ensure your team stays guest focused and nurture an excellent guest experience. • Ensure that all team members are respecting pub fixtures and fittings, and that the General Manager (Hospitality) is notified of all breakages and equipment failures. • Act as Fire Warden and First Aider Financial & Performance Management: • Comply with all company financial procedures • Ensure firm control of costs in pursuit of profitability, efficiency, and guest satisfaction. • Ensure every effort is made to achieve budgeted sales and operating expenditure budgets. • Undertake accurate weekly and monthly reporting and forecasting. • Supervision of takings and the reconciliation of tills with daily takings. Ensure that all discrepancies are accounted for and reported to the General Manager (Hospitality) within 24 hours. • Checking and balancing of staff and petty cash floats and the ordering of extra floats when needed from the Accounts Department. Hours: 48 hours per week, on a seven day rota to include weekends. Evenings and split shifts as required by the business. Hours of work to suit the needs of the business (exclusive of breaks) and will be planned as far in advance as possible. £35,000 plus discretionary service charge Benefits: • Annual Leave: 33 days increasing to 36 days after 3 years’ continuous service, 38 days after 5 years’ continuous service, and 40 days after 10 years’ continuous service (Bank holidays included). • Matched company pension scheme up to 10% of salary. • Parental Leave: 3 months fully paid (after one year of service). • 50% Discount in Catering Takeaway outlets and 20% in the Manor Restaurant and Stables Cafe, 20% in Retail, 20% at the Five Arrows Hotel. • Beautiful location working within the charity and heritage sector. • Excellent wellbeing support and a focus on staff engagement and leadership development. • Free parking. • All the profits we make goes to the upkeep and preservation of the House & Grounds. Waddesdon Manor was built by Baron Ferdinand de Rothschild between 1874 and 1885 to display his collection of arts and to entertain the fashionable world. Opened to the public in 1959, Waddesdon Manor is managed by the Rothschild Foundation, a family charitable trust, on behalf of the National Trust, who took over ownership in 1957. It’s home to the Rothschild Collections of paintings, sculpture and decorative arts.
About us Venus Wine and Spirit Merchants PLC is a well-established and respected UK-based distributor of premium wines and spirits. As of 2022, we reported an annual turnover of £105 million, demonstrating our continued success and growth in the industry. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and, delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol and also Gerry's in Soho London - one of the country's most famous spirits shops. About the role: We are seeking a Sales Order Processor / Administrator to join our team. The ideal candidate will be responsible for processing sales orders, providing administrative support, and helping to ensure the smooth running of our sales operations. Duties: Responsible for order processing at the Bristol depot in an accurate and efficient manner - To work closely with the Depot Manager, Warehouse, Sales and Credit Control Department - Taking incoming calls from internal and external customers - Updating internal / external customers regarding out of stocks products - Raising credit notes - Printing driver delivery / invoice notes - File documentation - Monitoring vehicle diary and services - General ad-hoc office duties Skills: - Order processing experience desirable - Excellent telephone manner - Moderate PC skills in Excel, Word and Outlook - Ability to prioritise workloads Job Type: Part-time Hours: 19.5 per week Monday - Wednesday 8.30 – 15.30 1/2 Hour Lunch. Salary: £12.00 PH
Training Executive Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software, along with fully integrated mobile applications, for the UK social care sector. We are also developing exciting new in-home technologies to support independent living. Our customers in social care are Residential and Nursing Care Homes alongside businesses that provide care to people living in their own homes, typically called Domiciliary Care Providers. We are a small, hard-working team, delivering high business growth Our mission is: To deliver software that makes life better for the carer and those being cared for. To exploit the latest technology. To enable people to live better, safer and supported lives in their own homes and reduce social isolation. To ensure people living in care homes get the levels of care they deserve. To help care providers provide excellent levels of high quality and cost-efficient care. To offer premium levels of customer service, listening to our customers, responding to their needs whilst bringing new ideas for service delivery. To be the market leader in new technological ideas, challenging preconceptions and finding new, exciting ways to deliver the growing need for care without exponential cost. To build a motivated and rewarded team of care experts who are highly regarded and valued by our customers. Our work environment includes: On-the-job training Growth opportunities Work-from-home days Relaxed atmosphere Carebeans is an approved software supplier on the NHS DSCR DPS programme and as a result we are expanding our customer onboarding team with the addition of a dedicated Customer experience and training executive This person will be office based at one of our Monmouth, Northampton or Daresbury locations and will be mentored by a member of our Senior Leadership Team to become an expert in the use of our systems and the benefits we create for the social care sector. Responsibilities: Deliver structured online software training programmes to our clients. Assessing individual and group training needs to establish users’ knowledge/capability of software programmes. Deliver training to users on an individual or group basis Monitor all trainees’ progress, guaranteeing the necessary experience is attained. Maintain individual and group training records Evaluate the effectiveness of each training Document irregularities and work to find solutions. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to become a key part in a growing business and share in its success. The Ideal candidate will: Have software training experience in social care or be working in the care sector with good knowledge of digital systems. Have a patient and friendly approach to training with the ability to motivate others. Have the ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing Excellent administrative, organisation, analytical and technical skills. Have a good understanding of technology Be familiar with Microsoft Office applications Be a problem solver and effectively feedback new enhancement requests to the Operations Team Have excellent administrative, organisation, analytical and technical skills. Be ambitious General Provide general support to the Company and assist with the support and onboarding teams as needed. Participate in and attend sales, training and marketing meetings as required. Proactively contribute to creating a good team atmosphere. Monitor own development towards business and individual objectives. Keep personal IT skills and knowledge up to date The vast majority of our training is delivered online but the right candidate may be required to travel to deliver onsite training. Have a full driving licence Salary is depending upon experience
We are looking for enthusiastic Retail Supervisor to be part of the management team. You will help to lead the delivery of the highest possible standards of customer experience & product quality through supporting and coaching the team. You will be responsible to oversee the smooth running of the shop in the absence of the manager. REASONS TO JOIN US Flexible working hours (some shifts start as early as 5:30am) A fantastic reward and recognition culture (we even have 2 parties a year) Clear Career Path with development and training opportunities for all (40% of our Support Office team started in one of our shops) Free Food when you are working (50% off when you're not) Access to our Healthcare Scheme Ability to access your wages before pay day via Wagestream Refer a Friend scheme
We are recruiting for an in-store Nutritionist & Assistant Manager that lives and breathes health and nutrition. The Assistant Store Manager will be an energetic, self-motivated and dynamic leader and team member who embodies the live well philosophy of Windfall. The role will suit individuals with experience in nutrition, ideally gained within a retail environment, although consideration will be given to those who have gained this knowledge from alternative environments. Ideally you will have a qualification in the area of Nutrition and experience within a retail managerial role. Job Duties: Team Management Support the Store Manager and 'act up' to Store Manager role in their absence. Strong team building, leadership and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Training employees in sales, stocking, inventory, customer service, being a cashier, and other relevant skills. Managing employees, making sure they're on their best behaviour, appropriately representing the company's values, and maintaining a positive attitude. Delegating tasks to employees. Scheduling employees to fit their weekly hours allotments. Inspiring the retail team with a positive attitude and enthusiasm. Nutrition Department Management Providing appropriate guidance on safe supplementation protocols and evidence-based nutrition to customers. Managing supplement orders and accounts. Staying on top of supplement price updates and margins in line with the current market. Providing new staff training on nutrition and supplements within the store. Organising brand trainings with supplement suppliers for staff members. Monitoring supplement dates and inventory. Monitoring brand deals and promotions in order to drive up margins within the store. Unpacking orders & processing invoices in supplement + other departments. Store Management Opening, closing and operating the retail faculty. Including, but not limited to cash handling, inventory count & deposits according to Windfall procedures. Ability to work a flexible schedule (holidays and weekends) Responsible for ordering merchandise and supplies to maintain appropriate inventory levels according to Windfall guidelines to maximise sales and maintain store appearance. Verify the delivery of all merchandise to the store. Maintaining the store at optimum sales productivity by making sure all items are in stock and shelved properly throughout the store. Communication Reaching out to customers regarding special orders and updates. Communicating with staff, customers, suppliers and other departments in person, over the phone or by email. Reporting on retail site's productivity, making sure the site is meeting financial quotas. Ensuring that the retail site meets all quality standards and regulations. Training Having sufficient product knowledge and customer service skills to help customers with questions that are too advanced for the rest of the team. The ability to learn new product trends, features, advantages and benefits, in addition to the training and development of associates with regard to product knowledge. At Windfall Natural Ltd we create an outstanding experience. From the sleek store environment, to the vast but carefully selected products; including organic food, skincare and natural remedies. We offer to our customers consultations with qualified and experienced nutritionists who keep up to date on the latest training regarding nutrition and healthy living. We are pioneers in offering education to the local community on healthy living and sustainability through our regular workshops. You need to have the confidence and ability to impartially advise people on any questions or issues they may have. Bring your smile and your personality with you! Other benefits: competitive rate of pay 20-30% discount across store company pension 28 days holiday (including public holidays) opportunity for career progression Job Types: Full-time, Permanent Salary: £31,000.00-£33,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Store discount Schedule: Day shift Every weekend Monday to Friday Weekend availability Education: Diploma of Higher Education (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Work Location: In person Expected start date: 01/04/2024
Duties of the post: Prepare Chinese and oriental style cuisine in a sanitary and timely manner To prepare requests for supplies prior to running out of produce for Chinese Cuisine and to ensure that these requests are passed to the manager and to ensure that deliveries are received and stored appropriately Motivate and create a positive environment for our team and customers Ensure the restaurant’s Food Hygiene and Health and Safety procedures are strictly followed Accurately manage kitchen rotas and food cost according to company budgets Plan innovative menu and prepare traditional Chinese dishes. Supervise the preparation of dishes and ensure our work is always delivered to the highest standard Operate standard kitchen equipment safely and efficiently Salary: £22,000-27,000 per year depending on experience Skill, experience and qualifications: • Have at least 3 years-experience in a busy Chinese / Oriental kitchen and be familiar with traditional styles of Chinese and Oriental cuisine. • Ideally familiar with a wok • Ability to deliver fresh food to the highest standards • A great personality who is driven and easy to get along with