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Romford Mazda | East London
Customer Service Advisor
1 month ago
£24000–£30000 yearly
Full-time
Romford
1. Provide a personal approach to our customers. 2. Manage all service telephone, email and walk-in enquirers. 3. Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up. 4. Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. 5. Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work. 6. Conduct telephone activity to maximize workshop hours. 7. To discuss and up-sell additional work to the customer, where appropriate. 8. Create and explain customer invoices in person or over the phone as required. 9. Carry out quality inspections where necessary prior to handover to customer. 10. Benefits include company pension, 28 days annual leave (including bank holidays. 11. Enrollment into the Manufactures programme to gain qualifications in line with the manufacture (Mazda 12. Hours of work Monday to Friday 8am to 6pm and alternate Saturdays 9am to 1pm. 13. Full driving licence required.
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