Customer Service Advisor
19 days ago
Lee-on-the-Solent
Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent. Key Responsibilities: • Handle inbound and outbound customer enquiries via phone, email and ticket systems, • Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management, • Resolve issues efficiently while maintaining high levels of customer satisfaction, • Clearly explain mobile products, tariffs, data usage, roaming, and network services, • Identify opportunities to retain customers and promote relevant products or services where appropriate, • Accurately update customer records and document interactions using internal systems, • Follow company policies, compliance requirements, and data protection guidelines, • Work collaboratively with team members and escalate complex issues when requiredJob Requirements:, • Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential), • Strong communication skills with the ability to explain technical information clearly, • Confident using computer systems and learning new software quickly, • Problem-solving mindset with a calm, professional approach, • Ability to manage multiple tasks in a fast-paced environment, • Good attention to detail and organisational skillsBenefits:, • Competitive salary, • Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30), • Opportunities for professional development and training, • Positive and collaborative work environment