Customer service advisor jobs in MiddlesbroughCreate job alerts

Are you a skilled Customer Service professional looking for a role that goes beyond the usual customer support duties? Were seeking an experienced Customer Service Advisor to join a dynamic and growing team in Stockton-on-Tees on a full or part-time basis. Liaise directly with suppliers to coordinat

Central Employment are working with a rapidly expanding online interiors retailer, as they look to recruit an eCommerce Customer Experience Associate.Stockton-on-Tees based, full time office.Commerce Customer Experience Associate.We're looking for an eCommerce Customer Service Advisor to own and enh

We are recruiting for a well-established, fast-growing UK business within a specialist distribution environment. This is not a standard Customer Service Advisor/ Customer Complaints Handler role, it is suited to someone with experience in complex case handling or technical support. You will take ownership of more detailed customer cases, including complaint resolution, investigations, and supplier liaison, while also supporting the wider customer service team to maintain high service standards. Key Responsibilities • Manage customer cases from start to resolution, • Handle complaints with a structured investigative approach, • Liaise with suppliers to resolve issues and coordinate solutions, • Keep customers updated throughout their case, • Maintain accurate case records and documentation, • Work with internal teams to resolve issues efficiently, • Handle inbound retail and trade customer queries, • Aim for first-time resolution where possible, • Manage cases via internal systems, • Support coll...

The Company Our client is a specialist engineering company due to growth they need a Parts Sales Advisor with plant, engineering or automotive equipment experience. Job Role • As a Parts Sales Advisor, you will play a crucial role in advising and assisting customers with their parts needs, ranging from spares to accessories., • You will ensure the smooth operation of the parts department by providing excellent customer service, accurate parts identification and efficient stock management., • Customer Service: Advise customers on required vehicle parts via telephone, email and face-to-face., • Parts Identification: Accurately identify parts using Electronic Parts Catalogues and Dealer Management Systems., • Stock Management: Check stock availability, pick parts from the warehouse and manage stock levels., • Sales Maximisation: Drive sales of products and accessories and upsell where possible to achieve targets.

Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: * Provide support to the SHEQ Manager * Conduct regular safety audits, workplace inspections, and risk assessments across all departments. * Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. * Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. * Deliver safety inductions and training to promote a strong safety culture. * Review & draft company Risk Assessments, Procedures, Policies & Processes. * Provide updates to senior managers around SHEQ issues. * Identify trends in relation to business behaviours and practices. * Ensure compliance with all relevant SHEQ legislation, company policies and procedures. * Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. * Assist in customer complaint investigations & corrective actions. Required Experience: * Minimum of 2 years' experience in a SHEQ role or in a similar capacity * Strong working knowledge of UK SHEQ legislation and best practice. * NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). * ISO 9001/14001/45001 experience. * Conducting internal/external audits. * Conducting risk assessments. * Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. * Accurate and professional written skills. * Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. * Encourages an environment where continuous improvement is paramount. What We Offer: * Various Pension Schemes. * Employee assistance and wellbeing program * Private Health Cover, with access to a Digital GP. * Death in Service Benefit. * 25 days holiday per annum plus all statutory bank holidays. * Annual Pay review. * A supportive and collaborative work environment. * Excellent office facilities on a site with 24 hr security. * Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role

Exterior Products Sales Advisor – £60,000+ earnings p/a A flexible opportunity that works around you – full or part time. Imagine running your own business, close to home, at your pace, and helping customers transform their outdoor spaces. Our network of over 1,200 self-employed Advisors enjoy this freedom every day and with demand for outdoor living solutions growing, we're looking to welcome new Advisors specialising in Awnings, Pergolas and Garage Doors . With over 50 years of experience and an annual turnover of £300m, Hillarys is one of the UK's most trusted home transformation brands. As we expand our Exterior offering, this is a fantastic opportunity to be part of a fast-growing product category backed by a well-established business model. What you'll do As a self-employed Exterior Advisor, you'll visit customers in their homes to demonstrate our premium range of outdoor living solutions, from fully motorised awnings to contemporary pergolas and secure, stylish garage doors. You'll help customers choose the right product, design and specification. After that, a professional Installer will take care of surveying and fitting, so you can focus on delivering excellent service and growing your business. No previous experience? No problem. Many of our Advisors started with zero background in home improvement, your personality, communication skills and passion for service matter far more. Join a virtual Discovery Session Our 45-minute virtual Discovery Sessions are the easiest way to find out more. You'll meet a current Advisor and one of our Area Managers, ask questions and get a real feel for how an Hillarys Advisor business works, all from your sofa and with zero commitment. Why this opportunity works Work for yourself, not by yourself. Our proven model includes: We handle the advertising, giving you a steady flow of customer appointments Over 70% of customers go on to purchase from their Hillarys Advisor Flexible working hours, you're in control of your diary A trusted national brand behind your business A growing product category with excellent earning potential Everything you need to get started Your one-off £2,995 investment (with flexible payment options available) includes: Full professional training on awnings, pergolas and garage doors Ongoing support and “training for life” as your business develops Premium product samples Tablet and software to manage your business Top-quality measuring and demo equipment Hillarys branded clothing plus business cards and leaflets You'll also need a valid UK driving licence to visit customers locally. Ready to explore it further? Complete the online form and join one of our Discovery Sessions to see whether becoming an Exterior Advisor is right for you. TPBN1_UKTJ

Transform Kitchens, Command Your Income: Sales Executive (£60k-£100k+ OTE!) We specialise in transforming kitchens across England, Scotland, and Wales, offering a smart, affordable alternative to a complete kitchen overhaul. Our core business focuses on high-quality, less disruptive makeovers, often completed swiftly. We also offer fitted wardrobes, extending our home improvement solutions. We pride ourselves on a customer-centric approach, ensuring a first-class service from initial design to project completion, backed by a robust guarantee. The Opportunity: Joining us as a Sales Executivemeans becoming a pivotal part of our customers' kitchen transformation journey. You'll be a trusted advisor, helping homeowners revitalise their kitchens. Our unique proposition - stunning makeovers without a full, disruptive refit - resonates deeply with customers seeking quality and value. You'll translate our vision of easy kitchen elegance into a tangible reality for our clients. Why this Sales Executive role is perfect for you: Exceptional Earning Potential: Our commission-based structure offers £60,000 - £100,000 OTE , directly reflecting your sales prowess. Our leading sales professionals earn £5,000 per week , demonstrating significant financial success. Weekly Payments: Your hard work is recognised and rewarded swiftly, with payments made weekly . High Conversion Rate: Our top sales individuals consistently achieve a conversion rate of 1 in 3 qualified consultations, providing a clear pathway to consistent high earnings. Comprehensive Training: A tailored programme (1-3 days) at our state-of-the-art factories, with all training expenses fully covered , including travel and accommodation. Professional Growth & Reward: An outstanding opportunity for ambitious sales professionals looking to maximise their income and be part of a thriving, successful team. What you'll do as a Sales Executive: Conduct engaging in-home consultations (maximum 90 min travel time from your home postcode). Understand customer needs and offer expert advice on our wide range of made-to-measure doors, drawer fronts, and worktop solutions. Showcase the variety of styles, materials (from premium solid wood to sleek quartz overlays), and finishes, helping clients visualise their dream kitchen. Craft transparent, honest quotes and guide customers through our seamless process, often leading to rapid, one-day installations. Deliver a service that transforms homes efficiently, backed by our commitment to quality and exceptional customer service. Do you have what it takes to be a successful Sales Executive? Driven & Personable: You're a driven, personable, and results-oriented individual. Passionate about Home Improvement: Genuinely enjoys connecting with people and has a passion for home improvement. Impactful: Thrives in an environment where you can directly impact customer satisfaction. Brand Leverage: Able to leverage a strong brand reputation and benefit from a product that truly sells itself. Essential Requirements: A valid UK driving license and access to a vehicle is essential. This Role Offers: High Earnings: Exceptional earning potential with uncapped commission. Swift Rewards: Get paid weekly for your hard work. Expert Training: Comprehensive, fully covered training to ensure your success. Impactful Sales: Sell a unique, high-quality product that genuinely transforms homes. This is a self-employed, commission-only role that empowers you to build your own success and reap the rewards of your hard work. Ready to Transform Kitchens and Your Income? Apply Now! TPBN1_UKTJ

Job Title: New Homes Sales Advisor (Floating Role) Salary: £30,000 basic + £1,000 per month commission + mileage paid Working Hours: Monday: 10:00am 5:00pm Thursday: 10:00am 7:00pm Friday: 10:00am 5:00pm Saturday: 11:00am 5:00pm Sunday: 11:00am 5:00pm New Homes Sales Advisor On Behalf of Our Client We are recruiting on behalf of our client, a five-star house builder, for a motivated and customer-focused New Homes Sales Advisor to work in a floating role across multiple developments. Reporting to the Sales Manager, you will be responsible for all sales aspects involved in the day-to-day running of developments, ensuring the highest level of customer service is delivered at all times. The role involves achieving or exceeding sales targets while effectively progressing reservations through to contract exchange and legal completion. Key Responsibilities Responsible for achieving sales targets as defined by senior management Liaise with customers, solicitors and financial advisors regularly to ensure timely contract exchange and legal completion Assist customers post-completion with reporting repairs or customer service issues Proactively work with Sales Managers and colleagues to suggest ideas to increase sales Maintain the presentation of the site and show homes to the highest standards Ensure all product knowledge is kept up to date to provide accurate information to purchasers Guide customers around show homes, stock plots and developments to demonstrate features and benefits Ensure all visitors are aware of Health and Safety policies and are accompanied on site Effectively utilise the CRM system and maintain accurate records Liaise with Site Managers to arrange customer meetings in a timely manner Attend and record weekly Sales/Site Meetings and complete any actions Ensure compliance with industry regulations, company policies, processes and standards Experience, Qualifications and Skills Experience Experience within the housebuilding industry is beneficial Proven experience delivering excellent customer service Experience handling confidential and sensitive information Understanding of property sales and marketing processes Experience working in a customer-focused environment, including home visits Experience building effective relationships with property professionals and external agencies Qualifications and Training Full UK Driving Licence Access to a vehicle for business use Skills and Aptitude Knowledge of the home buying and conveyancing process Ability to plan, prioritise and organise workload to meet sales and completion targets Strong IT skills including Microsoft Office (Word, Excel, Outlook) and CRM systems Excellent communication and interpersonal skills Ability to work independently and as part of a team Commitment to diversity and inclusion Role and Working Conditions Predominantly site-based role with travel to divisional offices as required Flexible approach to working hours and location, including weekends and occasional evenings What Our Client Offers Competitive basic salary plus monthly commission Mileage paid for business travel Contributory pension scheme 25 days holiday plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn opportunities To apply or for more information, please contact us for a confidential discussion. TPBN1_UKTJ

Role Overview A well‑established organisation is seeking a Customer Service Advisor to join its customer support team. This role is ideal for someone who is customer‑focused, highly organised, and confident communicating across multiple channels while delivering a high standard of service. Key Responsibilities Handle customer enquiries via telephone, email, and online systems in a timely and professional manner. Provide accurate information and resolve customer issues efficiently, ensuring a positive customer experience. Log, update, and manage customer records using internal CRM systems. Identify customer needs and escalate complex queries to relevant departments when required. Meet individual and team performance targets, including response times and customer satisfaction metrics. Maintain a high standard of communication, professionalism, and confidentiality at all times. Support continuous improvement by identifying recurring issues and contributing to service enhancements. Candidate Requirements Previous experience in a customer service, call centre, or client‑facing role preferred. Excellent verbal and written communication skills. Strong problem‑solving ability with a calm and professional approach. Confident IT user with the ability to learn new systems quickly. Good attention to detail and ability to manage multiple tasks. Reliable, flexible, and able to work well independently and as part of a team. Desirable Skills Experience using CRM or ticketing systems. Background in a regulated, technical, or service‑driven environment. Ability to handle challenging conversations with diplomacy and empathy. What's on Offer Competitive salary with performance‑related incentives. Comprehensive training and ongoing development. Supportive team environment with clear career progression opportunities. Employee benefits package including holiday entitlement and wellbeing suppor Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Service Advisor Basic Salary: £28,500 OTE : £37,500 Hours: Monday to Friday 8:30-5:30, NO WEEKENDS Location: Stockton Benefits: ·Employee Discounts ·Health Cash Plan ·High Street Discounts Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor ·Arranging Service Department bookings. ·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. ·Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor ·Must have previous experience as a Service Advisor ·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System ·Previous experience Upselling ·Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Howard @ Auto Skills and quote job number: 53379...

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in No

Join us as a Customer Service Advisor. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Looking for a permanent, rewarding role in Belfast City Centre that f

Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE

Join us as a Customer Service Advisor. Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. To join us in this role, you’ll have

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. You'll engage with customers over the phone, offering support, guidance and helping

You will have experience in: ? Providing a high level of customer service across a range of channels ? Performing in accordance with our KPIs and CSAT scores ? Using customer service or ticketing platforms (e. JOB DESCRIPTION Customer Service: Product Specialist (German or French Speaking) Were look

Perfect Placement is seeking a Senior Service Advisor for a family-run dealership in Preston. This role demands proven experience in the motor trade, with a strong focus on customer service and operational management. Responsibilities include managing customer appointments, advising on vehicle maint

A leading musical instruments retailer in York is seeking a dedicated Customer Service Representative to enhance customer experience. Ideal candidates will demonstrate strong communication skills, previous customer service experience, and a passion for music.

Ideal applicants will have at least 2 years of customer service experience in the automotive industry and excellent communication skills. Consortium for Clinical Research and Innovation Singapore is seeking a dedicated Adviser - Customer Service in Greater London. Responsibilities include handling c

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and lo

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. Customer Service Advisor (4 Days/Week) 32 Hours. Supported by an experienced management team, yo

Identify opportunities to upsell and cross-sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value. Join a fantastic team showcasing your excellent customer relationships. This role is responsible for managing and exceeding custome

The role involves delivering expert advice on perfumes, ensuring exceptional customer service, and maintaining a well-merchandised fragrance counter.

The ideal candidate will have strong organizational and communication skills, and will be responsible for sourcing vehicle parts, managing stock levels, and providing excellent customer service. A well-established company based in Heywood is seeking an experienced Parts Advisor to join their team.

The successful candidate will ensure high-level customer service while managing warranty claims and job cards. Duties include supporting the Service department and maintaining customer communication. A leading automotive recruitment agency is seeking an experienced Service Advisor for a dealership i

A leading customer service organization in the United Kingdom is seeking Customer Service Advisors for a permanent role. This position offers the opportunity to work remotely and requires a client-focused attitude to provide excellent service. The role emphasizes ownership of customer interactions t

For example, most of our management began their careers as Customer Service Advisors. Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Commitment to providing excellent customer se

We’re now looking for a proactive, detail‑focused Losses & Customer Service Advisor to join our busy Wimbledon team. Supporting the Customer Service team where needed. A background in customer service or administration.

We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax, and process customer orders, handle enquiries, queries and complaints while maintaining a professional manner at all times. Work well as part

Airbus is seeking a proactive Customer Service Advisor to join their London Depot team. The ideal candidate will have strong communication skills and an attention to detail, with experience in logistics or customer service preferred. Key responsibilities include handling customer enquiries, processi

Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture. Customer Solutions Centre Advisors.

As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. Customer Service Advi

Customer Service Administrator. Providing a high level of customer service.

We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e‑mail or fax. Work well as part of the customer services team ensuring the department provides an unrivalled customer experience. Previous experience in

IRIS Recruitment is looking for a Customer Service Advisor based in Hemel Hempstead, UK. This full-time fixed-term role requires a passion for customer service and a background in housing. You will assist customers with essential housing services such as repair requests and tenancy queries, ensuring

The role of our Customer Services Advisor is critical to the success of our business. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. To update customer records and liaise with customer relatives as required.

Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams* Raises manual notes for permitted scenarios and updates Manual Log* Raises credit notes adhering to the credit note request procedure* Takes payments from customers and reconc

As a Customer Service Advisor, you’ll:. If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. When you join YBS you’ll have access to our self‑service benefits portal, where you can access a

Sedgwick is seeking a Full-Time Customer Service Advisor to join their team across the UK. This role involves providing top-notch customer service through 24/7 telephone-based support, requiring excellent communication skills and the ability to thrive in a fast-paced environment.

We are an international company that provides customer experience services worldwide. As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone’s Specialised Nutrition product recall.

The LEGO Group is seeking a Customer Service Advisor in the United Kingdom to provide exceptional service to LEGO fans. Join us in creating an inclusive culture where innovation thrives and every customer feels valued.

Deliver consistent high-quality customer service and an excellent service experience. The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with. Provide telephone switchboard service for the centre.

Candidates from all customer service backgrounds. Commitment to delivering high-quality customer service. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer servi

ASI Recruitment is looking for a motivated Service Advisor to join their team in the Aldershot area. This role is crucial for managing customer relationships and workshop communications.

A leading recruitment agency is seeking a Logistics / Customer Advisor in Chelmsford/Wickford. The role requires excellent telephone skills and experience in customer service, particularly in logistics. You will handle customer inquiries, provide ETAs, and work collaboratively with transport planner

This is your chance to join a collaborative team that's committed to excellent customer service and putting people first. You'll be the first point of contact for customers and a vital part of the Property and Housing Services team. You'll provide friendly, efficient administrative support across al

Contribute as a valued member of our specialist Customer Service team. Previous experience in a customer service environment. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers.

Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. Providing a first-class service to our customers is at the heart of your role,