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Job Title – Patient Advisor Location – Oxford (Occasionally covering Maidenhead when needed) Hours – Full time (Must be flexible over weekends) Salary – £26,500 per annum, & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: • An industry leading salary plus excellent bonus potential, • State of the art, modern working environments, • 33 days annual leave*, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. Your day to day responsibilities may vary however a typical day will involve the following duties: • Building a strong relationship with our patients, • Performing diagnostic eye scans (full training will be provided), • Confidently relaying patient information to the optometrist to ensure a smooth patient journey, • Maintaining patient records with accurate and up to date information, • Arranging affordable finance options to suit each individual patient, • Schedule patients’ consultations and surgeries with our optometrists and surgeons, • This role involves travel to Maidenhead ( travel compensated ) The successful candidate will: • Be driven and passionate with a willingness to succeed, • Have excellent written and verbal communication skills, • Be able to demonstrate strong negotiation skills, • Be self-motivated to work with and without supervision, • Possess strong organisational skills, • Be commercially aware whilst providing world-class customer service If you believe you have the right skills and attributes for this role, we would love to hear from you.

Customer Success Manager | Oxford Are you a senior client relationship professional who wants your work to genuinely matter? We're a fast-growing, award-winning Healthcare business based in Oxford — and our technology is already transforming how patients access care across the NHS. We're looking for an exceptional Customer Success Manager to join our Clinical Engagement team and take strategic ownership of a portfolio of high-value NHS accounts. This isn't your typical account management role. You'll be shaping the future of healthcare communication, working alongside passionate colleagues in a business that has retained its start-up energy whilst scaling to serve over 40 million patients across England, Scotland and Wales. The Role As a Customer Success Manager, you'll be a senior, strategic lead — building trusted partnerships with NHS clients, driving measurable growth, and ensuring every account delivers outstanding outcomes. You'll have line management responsibility for a talented team, and you'll collaborate across Marketing, Product and Business Development to maximise client value. Your key responsibilities will include: • Building and maintaining senior stakeholder relationships with NHS clients, acting as a trusted advisor, • Developing and delivering strategic account plans with a focus on retention, growth, and ROI, • Proactively identifying upsell and expansion opportunities to support revenue targets, • Leading contract renewals with accurate forecasting and risk management, • Owning overall client health and satisfaction across your portfolio, • Coaching and developing your team, with structured performance reviews and development plans What We're Looking For • Significant experience in Customer Success, Account Management, or a senior client-facing role, perhaps coming from a marketing agency as an Account Director/Senior Account Manager, • NHS or healthcare sector experience is a strong advantage, • Proven track record of driving account growth, renewals and retention, • Strong commercial acumen and strategic thinking, • Experience managing and developing team members, • Confident using data and insights to inform decisions, • Outstanding communication, relationship-building and presentation skills, • Above all, we're looking for someone who is proactive, accountable, positive, and a natural leader — someone who takes pride in their work and inspires others to do the same What's On Offer • Permanent role, Oxford city centre (hybrid — minimum one day per week in office), • 37.5 hours per week with flexible start/finish options, • 25 days annual leave + bank holidays, rising with length of service (up to 5 extra days), • 5% employer pension contribution, • Private Medical Insurance, • Cycle to work scheme & Electric Vehicle salary sacrifice, • Employee Assistance Programme, • Incentive bonus scheme rewarding both commercial and non-commercial success, • A thorough onboarding programme and access to an extensive training library, • Recognised as a Great Place to Work certified employer

Customer Service Advisor / Customer Support Agent.An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customer

An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. We have a fantastic new job opportunity for a C

Automotive Service Advisor required in Oxford up to £32,000 basic salary + £6,000 OTE Monday to Friday only – Saturday AM on rota Are you looking for your first step into the Automotive sector or perhaps looking to move into a Main Dealer? If so, then this is the perfect opportunity for you. Due to internal promotion, this fantastic dealer group is seeking a customer-centric personality that will further boost the Service department in providing the best customer service locally. You will become part of the family and be involved with supporting the service workshop as well as management. The department and dealership is spear-headed by a management structure who understand the business and the manufacturer inside out. You will receive excellent training and be provided opportunities to progress career within the sector as well as within the dealer group. Key Responsibilities/Skills: * Greeting customers and scheduling services * Keeping customers updated on the progress of their vehicle * Providing additional services including service plans * Handling customer relevant complaints For your hard work you will be rewarded with: * A fantastic dealer group with genuine progression routes * Manufacturer training * The opportunity to work with like-minded Service department members You do not previous Automotive experience, although it would of course be an advantage. You will n...

Service Advisor – Abingdon Salary: £28,000 – £38,000 (depending on experience) Location: Abingdon Job Type: Full-time, Permanent Job Description Pembrook Resourcing are currently seeking an experienced Service Advisor to join our client’s busy dealership in the Abingdon area. This is an excellent opportunity for a customer-focused individual to join a professional aftersales team and develop their career within the automotive industry. Dealerships in the area include businesses such as Hartwell Abingdon OMODA JAECOO and Marshall Volkswagen South Oxford (Milton Gate Abingdon), highlighting the strong automotive presence locally. Key Responsibilities • Acting as the first point of contact for customers bringing their vehicles in for service and repair., • Booking vehicles into the workshop and organising service schedules., • Providing clear communication and updates to customers regarding vehicle progress., • Preparing job cards, invoices, and service documentation accurately., • Liaising with technicians and workshop controllers regarding work required., • Upselling additional work and services where appropriate.Requirements, • Previous experience as a Service Advisor within a dealership or garage environment preferred., • ...

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth and looking for more Advisors to join our team. As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from th...

Customer Service Advisor / Customer Support Agent An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customer

Receptionist and Customer Service Advisor page is loaded## Receptionist and Customer Service Advisorlocations: Abingdon, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR101746**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling

As a Technical Customer Service Advisor at Bókun you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. If you have any additional ques

A prominent clothing retailer in Oxford is seeking a part-time Sales Advisor to deliver exceptional customer service and maintain high store standards. You will achieve sales targets by demonstrating passion for our products and providing a welcoming atmosphere.

A leading sports retailer in Oxford seeks a Part-Time Horse Riding and Fishing Sport Advisor to deliver exceptional customer service. Ideal candidates are passionate about sports, possess strong communication skills, and thrive in a team setup.

Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience. Previous experience in a customer

Tripadvisor is looking for a Technical Customer Service Advisor to join their Escalation Team in Oxford. This hybrid position requires strong problem-solving and technical skills, as you will troubleshoot various issues while ensuring excellent customer service. Ideal candidates have 1-3 years of ex

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. Technical Customer Service Advisor I Bókun. The subsidiaries of Tripadvisor, Inc.

AWD online is seeking a Customer Service Advisor / Customer Support Agent in Oxford to deliver high-quality customer service and technical support. Ideal candidates will have previous customer service experience, strong communication skills, and a passion for problem-solving.

Seasalt is seeking a Part Time Sales Advisor to join our team in Oxford. This 16-hour permanent position requires delivering exceptional customer service, driving sales, and supporting store management.

A leading foreign exchange service provider in Abingdon is seeking a part-time Travel Money Advisor to deliver exceptional customer service. This role involves welcoming customers, understanding their travel money needs, and processing transactions accurately.

Founded in 2012, Bókun’s customer base is global, ranging from local suppliers to Fortune 500 companies. Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. Using all available tools and re

A leading beauty retailer in Oxford is seeking a Beauty Advisor to deliver exceptional customer service and expertise in makeup, skincare, and fragrance.

A leading mobile network provider is seeking a Retail Customer Advisor in Oxford.In this role, you will enhance customer experiences through meaningful interactions and provide tailored solutions to customer enquiries.Ideal candidates will have a strong dedication to service and teamwork, balancing

As a Technical Customer Service Advisor – Spanish Speaker at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in‑depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Custom

Customer Service Advisor / Customer Support Agent.Hybrid working from home and 2 days per week from the office in Thame, Oxfordshire.Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided).We have a fantastic new job opportunity for a Customer Service Advisor / Customer

Service Advisor Abingdon Hours: Monday - Friday, 1 in 3 Saturday mornings Salary: Up to £32,000 + bonus OTE 38k+ (Uncapped) Ref: 30551 We have a new job vacancy available for a Service Advisor in Abingdon, Oxfordshire. My client is one of the UK's leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long-term career filed with progression opportunities. If you're a Service Advisor currently on the lookout, then apply now! Service Advisor Duties • Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact. • Book vehicles into the workshop, maintain regular updates to customers throughout the service process. • Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department. • Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint. • Upsell additional products and services to both new and returning customers, contributing to departmental growth. Key Requirements • Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage. • Professional appearance and excellent interpersonal skills. • Full UK driving licence. • Willingness to work weekends. Company Benefits • Access to training programs • Company pension scheme • Employee discount Any applications will be 100% confidential. JEOJ Consultant - Jason Evans Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries

Service Advisor Location: Kidlington (Oxfordshire) Salary: £33,700 Basic | £40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: * Welcoming customers and managing all service and repair enquiries * Understanding customer requirements and accurately logging vehicle concerns * Scheduling service appointments, vehicle drop-offs, and collections * Providing clear and transparent cost estimates and service recommendations * Keeping customers fully informed throughout the repair process * Liaising closely with technicians to monitor vehicle progress and ensure timely completion * Managing bookings via online systems, telephone, and face-to-face interactions * Building strong, long-term relationships to encourage repeat business About You * Minimum 2 years' recent experience as an Automotive Service Advisor * Strong understanding of the EVHC (Electronic Vehicle Health Check) process * Excellent communication and customer service skills * Highly organised with the ability to manage multiple tasks efficiently * Professional, approachable, and customer-focused * Stable work history (no more than 3 roles within the last 6 years preferred) * A team player with a positive and proactive attitude What We Offer * Competitive salary: £33,700 basic with £40,000 OTE * Industry-leading benefits package * Access to "Perks at Work" discount platform * Structured training and ongoing career development programmes * Clear progression opportunities within a premium brand network * A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information

Our client, a reputable franchise-approved car dealership located in the Oxford region, is seeking a skilled Vehicle Service Advisor to join their dedicated Service Department. This is an excellent opportunity for motivated individuals looking to develop their career within a well-established motor retail group that has received multiple awards, including the AM Award "Dealer Group of the Year." Benefits of a Service Advisor: Up to £30,000 per annum base salary, dependent on experience Monthly bonus scheme with on-target earnings exceeding £36,000 annually 31 days annual leave, including bank holidays, increasing with service length Full in-house training and ongoing professional development Contributory workplace pension scheme Employee support programme via benefits platform Staff discounts on vehicle parts, servicing, and labour Long-term career advancement within a family-run motor retail group Attendance at manufacturer-accredited training coursesDuties of a Service Advisor: Greet customers in the Service Department and book vehicles in for repairs and servicing Liaise extensively with the workshop team to chase work in progress Advise customers on minor technical issues and recommend additional products or services Keep customers informed regarding the status of their vehicle throughout the service process Process payments for completed work accurately Uphold high standards of customer service, ensuring total customer satisfaction Achieve company sales targets and objectives as a Service Advisor Maintain accurate records using the Kerridge DMS or Onelink systems (training provided if necessary) Build strong relationships with clients and follow up to encourage repeat businessRequirements: Previous experience as a Service Advisor is desirable but not essential Exceptional customer service skills and a confident relationship-building ability Strong organisational skills with proficiency in IT systems Full UK driving licence with minimal points Willingness to undertake full training to develop automotive knowledge and sales techniques Ability to work effectively within a team and independently when requiredContact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Oxford and Oxfordshire, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career

A flexible opportunity that works around you whether you’re looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK’s leading provider of window furnishings solutions with an annual turnover of £250m. We’re still enjoying strong growth and looking for more Advisors to join our team. As an Installer you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service. If this is unlike anything you’ve done before that’s ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself: the benefits of your own local business, within a model that removes the worries: We’re experts in advertising so you won’t worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There’s a reason that so many Hillarys Advisors are successful. We’re just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that’s built around you, and all the things you’ll need to ensure a professional approach and finish from day one: All the professional and practical Training you’ll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Full Installation Toolkit, including all measuring equipment, and tools (including power tools) A professional image – Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off with investment packages available from £1995 and we’ve even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK’s best opportunity. On top of the points above, you’ll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you?

Blinds and Curtains Installer - £45,000 + £50,000earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself – All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet – allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available. TPBN1_UKTJ

Service Advisor - Oxford £32,000 Basic | £39,000 OTE + Excellent Benefits Full-Time | 45 Hours per Week (Including Saturday Mornings on a Rota Basis) Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish. The Role As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer journey is smooth, efficient, and professional. Your responsibilities will include: Welcoming customers and delivering a first-class front-of-house experience Keeping customers fully informed throughout the service and repair process Managing bookings, follow-ups, and customer communications proactively Advising on vehicle maintenance, repairs, and service plans Completing administrative tasks accurately and efficiently Building long-term customer relationships through outstanding service and attention to detail Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections About You We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have: Previous experience within the automotive industry or a strong customer service background Excellent communication and organisational skills The ability to manage multiple tasks and prioritise effectively in a busy environment A calm, professional approach under pressure Confidence using internal systems and updating customers regularly A proactive, team-oriented attitude with strong attention to detail Most importantly, you'll be someone who takes pride in creating an exceptional experience for every customer, every time. What's on Offer Competitive salary with an achievable bonus structure 25 days annual leave plus bank holidays, increasing with service Manufacturer training and ongoing career development opportunities Life assurance and a contributory pension scheme Employee discounts on vehicle purchases, servicing, and lifestyle benefits Access to an exclusive rewards and shopping perks platform A supportive and professional working environment with genuine progression opportunities If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you

The Recruitment Group is hiring! We're on the lookout for a Fleet Advisor to join our well-established client based in Oxford About the role & Duties: (not limited too) First point of contact for internal fleet drivers and department heads regarding all fleet related queries. Raise Fleet related jobs and apply to Technician workflows, providing updates on vehicle status to internal departments. Plan and schedule upcoming SLA work and update Technicians and Clients accordingly (MOTs, Servicing and Repairs). Liaise with 3rd parties for any job required to be completed externally. Create and circulate reports required to relevant Stakeholders. Assist with the management of accidents and repairs and arrange recovery when necessary. Assist with the management of insurance claims and liaise with providers to reach satisfactory resolution Keep and update records of costs of repair, recoveries and other spend associated to Fleet maintenance About You: Full, valid UK Driving Licence (or European Equivalent) maximum of 5 active penalty points accepted. Previous Customer Service experience. Excellent organisational skills to manage bookings efficiently. Experience of working with both internal and external clients in a customer relationship role, with the ability to communicate effectively, both verbally and in writing, including providing both non-professional and technical advice. Proficient in Microsoft Office including Word and Excel. Experience of preparing quotations, collecting and processing payments and account management. Experience of scheduling activities to maximise efficiency (Desirable). Working Hours: Salary £17.23per hour Working 37hrs per week For more information and to apply, get in touch with Beth at our Oxford branch on 01865 264051 or click 'Apply Now' to submit your application. We wish you the best of luck in your job search! TPBN1_UKTJ

Customer Service Advisor / Customer Support Agent An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided) JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and inclusive customer service team within a fast-paced environment. As a Customer Service Advisor / Customer Support Agent you will act as the first point of contact for customers, handling enquiries via phone and digital channels while delivering excellent customer service and resolving technical issues remotely. In this role, the Customer Service Advisor / Customer Support Agent will work closely with engineering teams to develop technical knowledge, gain accreditation and build a strong understanding of equipment, processes and operational environments. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They’re People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Today for our recruitment team to review. DUTIES Your duties as the Customer Service Advisor / Customer Support Agent include: • Customer Enquiry Handling: Managing inbound customer enquiries with professionalism, empathy and efficiency, • Technical Troubleshooting: Diagnosing and resolving technical faults remotely via phone and email, • Customer Service Delivery: Providing a high standard of customer care and exceeding service expectations, • Accreditation Participation: Completing product and technical accreditation programmes, • Engineering Collaboration: Working closely with engineers to enhance technical understanding and knowledge, • Training Engagement: Participating in internal and external training to develop skills and expertise, • Accurate Record Keeping: Logging customer interactions, actions and resolutions correctly, • Continuous Improvement: Staying up to date with industry developments, systems and best practices CANDIDATE REQUIREMENTS ESSENTIAL • Fluency in written and spoken English, • Previous experience in a customer service, customer support or contact centre role, • Strong communication skills across phone and digital channels, • A customer-focused approach with a passion for problem solving, • Good organisational skills and attention to detail, • Basic computer literacy including Microsoft Office, • Ability to work collaboratively as part of a team DESIRABLE • Experience in troubleshooting, • Previous bar or hospitality experience BENEFITS • Performance bonus of up to £1,000 per year, • Paid bank holidays plus one additional day in lieu, • Hybrid working model with office-based training, • Ongoing training and development opportunities, • Company pension scheme, • Wellbeing support and confidential counselling services, • LinkedIn Learning access and professional certifications, • Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14635 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm. Salary: £35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

For the Home-Based Customer Service Role, you will need:. What's in it for you as a Home-Based Customer Service Representative:. Vacancy: Home-Based Customer Service Representative.

Training - 2 weeks on site Job Role : - Your key responsibilities, which are not exhaustive and not limited to include : Managing Inbound calls to the business from Worldwide clients handling shipment requests Building rapport with customers and establishing their needs Deliver a consistent call flo

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