Customer Service Advisor
hace 11 días
Abingdon
Customer Service Advisor £27,000 – £38,000 | Abingdon | Permanent A respected and well-established insurance provider is seeking a friendly and proactive Customer Service Advisor to join their expanding team in Abingdon. This is an excellent opportunity for someone with a passion for helping people to step into a role that combines exceptional customer service with small elements of sales. You’ll be supported with full training, ongoing development, and clear opportunities to progress within a growing insurance business. What you’ll be doing: • Providing outstanding customer service to new and existing clients, ensuring every interaction is positive and professional, • Listening carefully to customers’ needs and recommending suitable insurance options, • Managing policy enquiries, renewals, and adjustments with accuracy and efficiency, • Building lasting relationships that encourage customer loyalty and trust, • Spotting opportunities for cross-sales and renewals — always in a helpful, consultative way, • Working collaboratively with your team to meet shared service and performance goals Who we’re looking for: • Previous experience in customer service or salesc, ideally within insurance or financial services, • A confident, empathetic communicator who enjoys helping people, • Organised and proactive, with excellent attention to detail, • Positive, motivated, and eager to learn new skills, • Commercially aware with the ability to identify when a customer may benefit from additional services What’s in it for you: • Competitive salary of £27,000 – £38,000 (depending on experience), • Monday to Friday, 37.5 hours per week, • Full training provided with ongoing support for your development, • Clear progression routes within a fast-growing insurance business, • A collaborative, supportive team culture that recognises and rewards great service