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In this role, you’ll be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you’re responding to an inbound enquiry or reaching out as part of an outbound campaign, you’ll take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them. You’ll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet – and often exceed – your targets. Above all, you’ll ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise and innovation. You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound‑focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high‑quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals. EE Retention - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross‑sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a “one team” culture by sharing best practice and helping colleagues. Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday-Friday shift pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market-leading pension scheme: 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Brook Street Recruitment is delighted to be working on behalf of our well-established client in Mallusk to recruit an experienced Parts Sales Advisor. This is an excellent opportunity for a motivated and customer-focused individual to join a successful commercial vehicle dealership that values hard work, rewards success, and offers genuine career progression. \n If you have a strong background in veh... \n \n \n \n \n ZIPC1_UKTJ

VANRATH have partnered with one of Northern Ireland's most established car dealerships.The organisation is recruiting a Customer Service Advisor position, ideally coming with a background in the motor/automotive trade.Both Senior and Junior positions available.Place of work is Newtownabbey Salary Ne

We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness.

Overview: Customer Advisor - Night Stock Flow Part Time - 18. Join us as a Night Stock Flow Customer Advisor and youll be a big part of this. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home theyll love.

As the face of the Aftersales department the main purpose of the Service Advisor is to deal with customer service and repair requirements accurately & efficiently whilst providing exceptional levels of customer service. The ideal person will have/be: Minimum of 1 years' experience working in a custo

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure g

Seeking a Customer Services Advisor to handle customer inquiries and complaints across various channels, resolve issues, and provide consumer insights.

Minimum 2 years' experience in a formal customer service environment, dealing with customer calls and queries Interested? If you are motivated, customer-focused and enjoy combining excellent service with sales, we would love to hear from you! Apply today and take the next step in your career as a Cu

We sort eyewear customer service sales advisor jobs with better pay, shorter commutes and sooner starts in mind.

Place of work is Newtownabbey Salary Negotiable (Dependent on experience) + Fantastic benefits + Progression Opportunities Responsibilities: Drive a high standard of customer care across a diverse customer base Manage the relationship between customers and the dealership, acting as the key point of

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. Are you a team player? Are you customer focused? Do you have great organisational skills? Do you have previous experience as a service advisor in the motor indust

As Customer Advisor you will be required to;. Customer Advisor - Eurospar Lurgan, 2a Gilpinstown Road, Lurgan, Co Armagh, BT66 8RL. We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity

Henderson Group are hiring a Customer Advisor for Eurospar Lurgan in Co Armagh. You will support store operations and customer service in a fast-paced Fresh/Produce area.

Key responsibilitiesRequired skills & experienceWhat's in it for me?.

Entry-level opportunity to train as a customer service advisor for a well-established manufacturing company with global clients, offering good benefits and career development.

Customer service role assisting clients with breakdown cover policies, renewals, and changes, requiring strong communication and problem-solving skills.

Part Time Sales Advisor - Crayford - Plumb Centre - 20 hours. Wolseley Group - a leading specialist trade merchant across the UK and Ireland that puts customers at the heart of everything we do. Build strong relationships with customers at the trade counter and over the phone.

You'll be the reassuring voice that helps customers get started smoothly — making a real difference from day one. As part of our Home Connections team in Sheffield, you'll speak to customers over the phone when they first join EE.

Customer Service Advisor – Alfreton, Derbyshire – £26,307 Per Annum. This is a fantastic opportunity offering a salary of £26,307 per annum, consistent Monday to Friday working hours and a 12-month fixed-term contract xdjnayx within a busy customer service and supply cha.

Seeking a German-speaking Customer Service Advisor to handle inquiries via phone, text, social media, and email, resolving issues for customers. Requires fluency in German, customer service experience, and attention to detail.

Seeking a Customer Service Advisor in Belfast to handle customer inquiries via phone, resolve issues, update records, and ensure customer safety and satisfaction, contributing to a technology-driven financial institution.

Seeking a Customer Advisor to provide frontline support via phone and email, manage enquiries, coordinate services, and handle administrative tasks.

Autonomy Care supports people in their day-to-day lives, helping them to enjoy the comfort and familiarity of their own homes while ensuring that their care and wellbeing needs are met, 24 hours a day.Melksham, Calne, Chippenham, Devizes, Trowbridge, Warminster, Westbury, and surrounding areas.A val

A leading food production packhouse is seeking enthusiastic Team Leaders to join a busy team located in Stevenage in Hertfordshire.To assist our Supervisors and Managers in the day to day running of the Pack house and Warehouse supporting and assisting the key staff and ensuring all duties are carri

Provide proactive and reactive customer service, educate customers on banking options, and ensure positive customer experiences by compliantly completing processes and procedures.

Oversees night stock flow operations and leads a team to ensure efficient warehouse management.

Customer Service Advisor Salary up to £28k 0800hrs - 1600hrs Monday to Friday Hamilton Interviews next week Oliver Smith Recruitment are working exclusively with our key client in Hamilton to recruit a Customer Service Advisor on a permanent basis. Duties: Setting up and maintaining records on cust

Entry Level Sales and Customer Service Advisor - Central Nottingham. Looking for an opportunity that will help you broaden your existing skills within a customer-facing environment.

Experienced customer service advisor needed to handle retailer inquiries, process orders, and liaise with internal departments for a global manufacturing supplier.

Join us as a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work

Seeking a Customer Advisor for a permanent, full-time role in Belfast. Responsibilities include managing customer inquiries via phone and email, coordinating appointments, and resolving complaints. Requires 2-3 years of experience in customer-facing roles and strong IT skills.

Seeking a Senior Customer Services Advisor for a rural housing association to provide first-line support to residents, supervise a team, and contribute to a culture of customer excellence.

As a Seasonal Customer Advisor, you'll be at the heart of the action, helping customers find the perfect gift, discover great offers and get what they need for the celebrations ahead. Customer-focused — enjoys talking to people and helping customers have a great experience. Ready to make someone's

Provide proactive and reactive customer service, educate customers on banking options, and ensure positive customer experiences by compliantly completing processes and procedures.

We are hiring a Customer Service Advisor to join Xyla's mental health support team who provide neurodevelopmental services to support the NHS and local authorities across the UK. We are hiring a Customer Service Advisor. Maintain accurate records while delivering excellent customer service.

Seeking a customer service advisor to provide proactive and reactive financial services, educate customers on banking options, and ensure seamless, positive customer experiences.

Customer Services Advisor role in Lincoln for Children's Services, providing business support within a customer service centre.

Seeking a Financial Services Contact Centre Agent in Belfast for a permanent role, providing proactive and reactive customer service.

Hatchery Team Leader – Early Shift Location: Butterwick, BostonPay: £14.Hours: 40 hours per week, 2:30am–11:00amWorking pattern: Rota across Monday to SundayJob type: Full-timeCDS Labour are recruiting a Hatchery Team Leader to support the Management Team with the day-to-day running of a hatche