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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to work with our housekeeping team at the exclusive, five-star Culloden Estate & Spa. Under the leadership of our Executive Head Housekeeper, Ash Power, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here. Hours will vary depending on the role and we will discuss preferences and availablility with you at interview. We can offer casual work at a rate of £9 to £12.25 per hour depending on your age, or full/part-time employment with a salary of £22,568 per annum, paid weekly and pro-rata for part-time. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. Further details about our employee benefits here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests. Duties will vary depending on the role but could include: Cleaning and servicing bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning all in-room facilities, and stripping and making beds. Providing a laundry and dry cleaning service for the greatest enjoyment of the guests and maximum resource efficiency for the hotel. To receive, sort, and process hotel linen in accordance with Hastings standards, ensuring finished items are correctly stored and accurate records maintained. To check items for damage and take appropriate action to ensure they are not returned to stock in a damaged state. To process guest laundry and dry cleaning to high standards, ensuring items are accurately labelled and returned to the correct bedroom. To provide a Turn-Down Service for guests, preparing rooms for evening rest and providing finishing touches to the Hastings Standard. To ensure all equipment and materials are used in the correct manner and any problems are reported immediately. To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests. Greeting guests and responding to their queries. To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty. To comply with all health, safety and hygiene policies and procedures. Any other duties as required by management. Required Criteria Right to Work in the United Kingdom Excellent attention to detail Ability to work well independently and as part of a team Ability to deliver an exceptional standard of customer service Previous experience in hospitality, preferably in hotels Desired Criteria Professional cleaning experience Educated to GCSE standard or the equivalent with grades A-C in English and Maths. Skills Needed Exceptional Customer Service Skills, Cleaning Skills, Teamwork About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £22,568.00 per year Skills: Exceptional Customer Serv Cleaning Skills Teamwork Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

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