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Sales Advisors If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our Doncaster team’s full of people like you – so you’ll be in great company here. What does being a sales advisor involve? You’ll join a lively sales team in our Doncaster contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths… • Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work., • It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems., • People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console? Why you’ll be better off at EE GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION – the more you sell, the more you can earn. BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment. Mon Tue Wed Thu Fri Sat Sun 11:30-21:00 11:30-21:00 11:30-21:00 11:30-21:00 Day Off Day Off Day Off Day Off 08:00-17:45 08:00-17:45 08:00-17:45 08:00-17:45 Day Off Day Off 08:00-17:45 08:00-17:45 09:30-18:00 Day Off 09:00-17:00 09:00-17:00 09:00-17:00 08:00-17:45 Day Off 08:00-17:45 08:00-17:45 08:00-17:45 Day Off Day Off

Location: Sheffield Salary: £23,110.00 (rising with successful completion of apprenticeship milestones) Hours: Full time Programme: Permanent role with Level 3 Accredited Learning Programme Are you someone who enjoys having great conversations? Maybe you like guiding people through problems and finding solutions? Or, you're someone who simply likes to make a real difference to people's lives by showing you care? If so, you already have skills that can set you up for success with a Level 3 Accredited Learning Programme in our Home Connections team at EE.Making it a great opportunity if you’re looking to earn, learn and build a long‑term career — all at the same time. What you'll be doing As part of our Home Connections team in Sheffield, you’ll speak to customers over the phone when they first join EE. You’ll guide them through getting their products and services connected, help with any early questions about their order, in‑home set‑up, and support them with queries about their first bill.You’ll be the reassuring voice that helps customers get started smoothly — making a real difference from day one. No experience? No problem You don’t need specific experience to join us. If you’re naturally helpful, calm under pressure, and enjoy building relationships, we’ll give you all the training and support you need. Gain a nationally recognised qualificationReceive structured training, coaching and regular feedback Spend dedicated time learning new skills alongside your day job Build confidence and capability to grow your career at EE Flexibility that works for real lifeWe know life doesn’t stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We’ll support you to be successful by helping you balance work, learning and life — whether that’s attending appointments, managing family commitments, or developing your skills. This includes:The ability to schedule your own breaks and bank timeSupportive managers and learning coachesThe option of occasional home working (once trained) What's in it for you? A great starting salary of £23,110.00Huge discounts on EE & BT products, including Mobile and Broadband — saving you hundreds of pounds every year Clear career pathways, with ongoing development and progression opportunities after your apprenticeship Season Ticket Travel Loan to help cover travel costs upfrontVolunteering days to support causes that matter to you Optional Private Healthcare and Dental cover On top of all of this, you’ll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE. Whether you’re starting out, changing direction, or looking for a role that helps you grow — we’d love to hear from you.

About the role \n We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Sheffield. \n As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with Technicians/Workshop Control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. \n This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. \n Sytner Service Advisors work a variety of flexible patterns which includes weekends to ensure we provide our customers with the highest possible levels of service. \n About you \n We want applications from individuals with experience as a busy Service Advisor within the Motor Trade with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career. \n You will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background is also essential as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. \n Why Sytner? \n Sytner Group are delighted to provide an industry-leading benefits package. \n We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. \n\n • Enhanced Holiday Entitlement – 33 days inc. bank holidays\n, • Industry-leading Maternity, Paternity and Adoption Pay\n, • Career Development\n, • Recognition of Long Service every 5 years\n, • Discounted Car Schemes\n, • High Street Discounts\n, • Discounted Gym memberships\n, • Cycle to work scheme\n, • One day a year paid voluntary / community work\n\n At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. \n As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . \n Unsure? Read on… \n We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. \n We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

About the role \n We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner BMW/MINI Sheffield. \n As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. \n This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. \n Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. \n About you \n Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by [Brand] to support your career. \n Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. \n Why Sytner? \n Sytner Group are delighted to provide an industry-leading benefits package. \n We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. \n\n • Enhanced Holiday Entitlement – 33 days inc. bank holidays\n, • Industry-leading Maternity, Paternity and Adoption Pay\n, • Career Development\n, • Recognition of Long Service every 5 years\n, • Discounted Car Schemes\n, • High Street Discounts\n, • Discounted Gym memberships\n, • Cycle to work scheme\n, • One day a year paid voluntary / community work\n\n At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. \n As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . \n Unsure? Read on… \n We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. \n We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

AI Engineer \n We're seeking an innovative AI Engineer to join a forward-thinking organisation undergoing an exciting AI and digital transformation journey. This is an opportunity to play a key role in designing, deploying, and governing enterprise AI solutions that drive operational efficiency, automation, knowledge management, and smarter decision-making across the business. \n The Role \n As an AI Engineer, you will be responsible for the design, implementation, and ongoing management of AI platforms, intelligent agents, and supporting infrastructure. You'll combine hands-on technical delivery with strategic input, ensuring AI solutions are scalable, secure, and aligned with organisational objectives. \n Key Responsibilities \n AI Platform & Infrastructure \n\n • Design, implement, and maintain enterprise AI infrastructure across cloud and on-premise environments.\n, • Develop scalable architectures for AI workloads, including model hosting, vector databases, orchestration layers, APIs, and data pipelines.\n, • Integrate AI platforms with business-critical systems, data platforms, collaboration tools, and operational applications.\n, • Produce and maintain architecture documentation, operational procedures, and technical standards.\n\n AI Agents & Automation \n\n • Design, develop, and manage AI agents, copilots, and workflow automation solutions.\n, • Build Retrieval-Augmented Generation (RAG) applications leveraging internal business data.\n, • Develop intelligent assistants supporting operational, engineering, customer service, and business functions.\n, • Implement multi-agent workflows and orchestration frameworks.\n, • Monitor and optimise AI solution performance, reliability, security, and cost efficiency.\n\n Governance & Compliance \n\n • Ensure AI solutions align with security, governance, and compliance requirements.\n, • Support data governance, privacy, risk management, and lifecycle policies for AI-enabled systems.\n, • Maintain standards and documentation relating to AI usage, access control, and governance frameworks.\n, • Contribute to responsible AI practices and organisational AI governance initiatives.\n\n Stakeholder Engagement \n\n • Partner with teams across the organisation to identify and prioritise AI opportunities.\n, • Support user adoption, training, and change management activities.\n, • Translate complex technical concepts into clear business language for non-technical stakeholders.\n, • Act as a trusted advisor on AI technologies and best practices.\n\n About You \n Essential Skills & Experience \n\n • Proven experience designing, building, and deploying AI/ML solutions within enterprise environments.\n, • Strong Python development skills.\n, • Experience integrating and consuming REST APIs.\n, • Hands-on experience with Docker and Kubernetes.\n, • Knowledge of vector databases, embeddings, RAG architectures, and LLM orchestration frameworks.\n, • Experience with cloud technologies, networking, identity and access management, and security controls.\n, • Experience integrating AI solutions with Microsoft 365 technologies, collaboration platforms, and SQL-based databases.\n\n Desirable Experience \n\n • AI governance and responsible AI frameworks.\n, • MLOps and LLMOps tools and methodologies.\n, • Prompt engineering and model fine-tuning.\n, • Agentic AI frameworks such as LangGraph, AutoGen, or CrewAI.\n, • AI orchestration platforms such as n8n or similar technologies.\n, • Knowledge graph technologies.\n, • Data lake and analytics platforms.\n, • Experience supporting organisation-wide AI adoption programmes.\n\n \n

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. \n Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee: \n If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Customer Service Advisor Location: Sheffield Pay Rate: £12.71 per hour Start Date: 19th October 2026 Contract Length: 16 Weeks Temporary Hours: 36 hours per week Are you passionate about delivering excellent customer service? Do you enjoy helping people and solving problems? We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Advisors on a 16-week temporary contract! The Role As a Customer Service Advisor, you'll be the first point of contact for customers, providing a professional and friendly service across a range of enquiries. You'll: Handle customer queries efficiently and accurately Deliver exceptional customer service at every interaction Resolve issues and provide appropriate solutions Update systems with accurate customer information Work as part of a supportive and collaborative team Training You'll receive 5 weeks of comprehensive paid training to ensure you have all the knowledge and support needed to succeed in the role. Shift Patterns You will work a set shift pattern, 5 days out of 7, and must be available to work Monday to Sunday. Available shifts: 06:00 - 14:00 10:00 - 18:00 15:00 - 23:00 What We're Looking For Excellent communication skills Previous customer service experience Strong attention to detail Confidence using computer systems A positive and professional attitude Ability to work in a fast-paced environment Flexibility to work 5 days out of 7, Monday to Sunday What's in It for You? Weekly pay 5 weeks of comprehensive paid training Consistent set shift pattern Valuable customer service experience Supportive team environment * Representing a leading household name If you're ready to join a busy customer service team and make a real difference to customers every day, we'd love to hear from you. Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Employment Advisor Across South Yorkshire Up to £29,000 Full Time, Permanent The Role: We are looking for an enthusiastic and motivated Employment Advisor to support young people aged 18-24 into employment through a government-funded employability programme. This rewarding role involves providing tailored employment support, helping individuals overcome barriers to work, and guiding them towards sustainable employment opportunities. Working with a range of stakeholders including employers, training providers and referral partners, you will deliver high-quality support that improves outcomes for participants and helps them build the skills and confidence needed to succeed in the workplace. The role involves: Delivering one-to-one and group employability support, including assessments, inductions and employability workshops. Supporting individuals to overcome barriers to employment, education and training through personalised action plans. Assisting customers with CV writing, job applications, interview preparation and job search activities. Building and maintaining positive relationships with employers, referral partners, training providers and external agencies. Monitoring progress and providing ongoing support through face-to-face meetings, telephone, email and text communication. Maintaining accurate customer records and ensuring compliance with organisational procedures, safeguarding requirements and data protection regulations. Supporting customers to access training and development opportunities that improve employability outcomes. Working towards performance targets and delivering high-quality customer-focused support.You'll need: Experience within employability, employment and skills, recruitment, sales or a similar customer-focused environment. Experience supporting individuals on a one-to-one basis and facilitating group sessions. Excellent communication and interpersonal skills with the ability to build positive relationships with a wide range of stakeholders. Strong organisational, administration and time management skills with excellent attention to detail. The ability to work towards targets and key performance indicators in a fast-paced environment. Good IT skills, including experience using databases, spreadsheets, email and diary management systems. Strong problem-solving, negotiation and relationship-building skills. Knowledge of the local labour market, recruitment processes, training opportunities and employment support services. A self-motivated, adaptable and professional approach with a genuine passion for helping people achieve their employment goals. Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check if offered the position. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our

Employment Advisor Location: Sheffield Salary: Up to £32,000 per annum Contract: Permanent, Full-Time Hours: Monday to Friday Recruited UK have an amazing opportunity and are currently supporting a leading employment and skills organisation in the recruitment of an experienced Employment Advisor to support unemployed individuals into employment, training and education. This is a rewarding opportunity for someone who enjoys working closely with people, identifying barriers and providing practical support to help individuals move closer to sustainable employment. The Role: As an Employment Advisor, you will manage a caseload of customers and provide tailored advice, guidance and employability support through both one-to-one and group-based interventions. Your responsibilities will include: Completing initial assessments, inductions and regular customer reviews. Providing one-to-one and group employability support. Identifying individual barriers to employment and creating appropriate action plans. Supporting customers with CV preparation, job searching and applications. Helping customers identify suitable employment, training and education opportunities. Developing strong relationships with customers through face-to-face, telephone, email and digital contact. Referring customers to relevant internal and external support services. Working with employers, colleges, training providers, Jobcentre Plus and other partner organisations. Delivering employability workshops and group sessions. Maintaining accurate customer records and management information. Monitoring customer progress and working towards agreed targets and KPIs. Preparing and developing resources to support customer learning. Identifying and reporting any safeguarding concerns appropriately. About You We are looking for someone with previous experience within employment and skills, recruitment, sales or customer service, ideally with experience supporting people towards employment. You will need: Experience of working towards targets and KPIs. Excellent communication and rapport-building skills. Strong organisation and time management. Confidence working with individuals from a range of backgrounds. Good knowledge of recruitment methods and the local labour market. Strong IT and administration skills. The ability to work independently and as part of a team. A flexible and proactive approach. The confidence to challenge, negotiate and motivate customers. * A genuine interest in helping people overcome barriers and progress into employment. This is an excellent opportunity for an experienced Employment Advisor, Employability Advisor, Recruitment Consultant or similar professional looking for a rewarding role supporting people into work. Please note: You must already have the right to work in the UK. Sponsorship is not available for this position. If you haven't heard from us within 7 days, unfortunately your application has been unsuccessful on this occasion. Recruited UK may retain your details for future suitable opportunities

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Sheffield. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with Technicians/Workshop Control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which includes weekends to ensure we provide our customers with the highest possible levels of service. About you We want applications from individuals with experience as a busy Service Advisor within the Motor Trade with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career. You will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background is also essential as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner BMW/MINI Sheffield. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by [Brand] to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Job summary From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Governments largest department. People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential. DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR. The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them. Our ambitions are to: • Transition to a smaller, more affordable, and adaptable estate, • Invest in improving DWPs buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works, • Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded, • Expertly deliver cost effective services, • Create a professional working culture that is best in class across the Government Property world. Reporting to the Senior Quantity Surveyor (G7) this role is professionally responsible for supporting the end to end delivery process for the commercial and financial management of a portfolio of projects from inception to completion. You will be accountable to challenge and approve how projects are budgeted, procured and cost managed whilst still achieving the required standards and quality and delivery on programme. This specialist role will work closely with the supplier partner network, in particular the Framework Contractors and Professional Services Consultants to ensure management of all costs and drive enhanced value for money across all types and complex projects, including Lifecycle; Capital (change the Estate) and FF&E. The role will provide commercial overview and assurance that completed projects meet the needs of the DWP business and are aligned with the Estates strategic portfolio plan. Job description Location - While the Corporate Hub locations above are preferred other locations can be considered Government Property Profession Career Framework (Link) This role sits within the following: • Job Family Property & Construction Projects, • Core Role - Property & Construction Project Management, • Level Practitioner Key accountabilities • Provide support in the development of a full independent cost management and review process, from project inception to settlement of final account and project close. Analyse and use a range of relevant, credible information from varied internal and external sources to support decisions, • Evaluate and approval of all costs incorporated in project feasibility reports, consulting with others to ensure the potential impacts on end users have been considered. Presenting strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks, • Provide an independent review and budget challenge for all types of major projects - providing cost assurance to support change management/control and displaying confidence when making difficult decisions, • Works with Estates colleagues to ensure a holistic portfolio approach is taken across all projects to ensure the most efficient and effective management of DWP Estates assets understanding the strategic drivers for Estates and the customer, aligning activities to contribute to the wider organisational priorities, • Develop, implement and manage project procurement policies and procedures for projects and programmes of work, communicated to all stakeholders to understand their role in the process, • Supports the EPMS and project supply chain team in developing cost plans, encouraging joined up team work collaborating to share information, resources and support., • Evaluation and approval of tender reports and recommendations relating to Contractor and Consultant appointments for projects and services, • Undertake full independent Cost Audits, providing assurance in appropriateness, effectiveness and efficiency, • Providing cost estimates for strategic programmes and projects to support Departmental policy, • Establish and manage a cost avoidance and cost benefit reporting framework/tool for projects, to provide DWP assurance working with others to identify areas for improvement and simplify processes to use fewer resources where appropriate, • Verifying cost improvements put forward by supplier partners relating to projects or elements of project work, which adhere to the required design standards, • Ensure that data from completed projects is used to inform relevant benchmark data to improve future estimating, • Ensure frameworks and contracts are up to date and rates reflect the departments design standards and market comparable, clearly explaining the reasons for change to colleagues and stakeholders and how to implement them, supporting individuals with different needs to adapt to the changes, • Demonstrate the Authority and operational business units are receiving market comparable rates and value for money across all types and size of projects, • Engage with other government departments and Office for Government Property/Government Property Agency, networking with similar roles and colleagues to ensure best practice is shared and understood Person specification Essential Skills, Knowledge & Experience • Strong Commercial experience gained within a Property, Facilities Management or similar complex function within a large, matrix organisation [Lead Criteria], • Strong exposure to a wide range of Commercial Development related projects and activities from design phase onwards, applying good commercial principles to multi-site works delivery, • A detailed working knowledge of construction procurement and contracting strategies and a proven ability to apply the most appropriate strategy to suit specific project characteristics and risks, • Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy, • High level management of key suppliers, able to support negotiations, management or escalation issues, and engage in key decision making that has strategic consequences, • Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements, • Excellent organisational skills supported by robust planning and prioritisation and experience in setting up and managing frameworks to support projects, • Interpretation and analysis of data to inform decision making, • Experienced in finance control, procedures and reporting including providing cost reporting and client side assurance role, • Sound judgement, initiative and prioritisation skills, the ability to delivery at pace and work to tight timescales Qualifications/professional memberships Desirable • Member of a real estate/commercial professional body or equivalent (e.g. RICS, CIOB) Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Delivering at Pace, • Managing a Quality Service Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and Qualifications. While your CV is not formally scored it will be used to validate the evidence of your Personal Statement. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. If we receive a large number of applications we will conduct an initial sift on the Lead Criteria only . If you pass the initial sift you will be progressed to full sift or directly to interview. STAGE 2 INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. There you will be assessed against the essential criteria listed in the vacancy. You will also be asked questions to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Your will also be asked some Behaviour & Strength questions. Currently the sift is scheduled to take place w/c 9th November 2026 and interview dates w/c 23rd November 2026. Interviews are scheduled to take place virtually and dates are subject to change. Important Information Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027 For candidates requesting to work in Blackpool Peel Park, please note these roles will initially be based at Blackpool Peel Park and will then move to Blackpool Fylde View by April 2027 For candidates requesting to work in Sheffield Hartshead Square, please note these roles will initially be based at Hartshead Square and then move to 1 West Bar by early 2028 Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 12 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health)., • If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. Disability Confident Scheme If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism and Civil Service Principles The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own, • Copying content or answers from an online or published source that is not your own Disclosure and Barring Service and Internal Fraud Database Checks To process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a basic (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Matt Pepper, • Email : matt.pepper@dwp.gov.uk Recruitment team • Email : dwprecruitment.grs@cabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)

We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers. We value people and want to give our customers the best experience possible, and that reflects so strongly in how everyone in this team supports each

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From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Governments largest department. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential. DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR. The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Transition to a smaller, more affordable, and adaptable estate Create a professional working culture that is best in class across the Government Property world. Reporting to the Senior Quantity Surveyor (G7) this role is professionally responsible for supporting the end to end delivery process for the commercial and financial management of a portfolio of projects from inception to completion. You will be accountable to challenge and approve how projects are budgeted, procured and cost managed whilst still achieving the required standards and quality and delivery on programme. This specialist role will work closely with the supplier partner network, in particular the Framework Contractors and Professional Services Consultants to ensure management of all costs and drive enhanced value for money across all types and complex projects, including Lifecycle; Capital (change the Estate) and FF&E. The role will provide commercial overview and assurance that completed projects meet the needs of the DWP business and are aligned with the Estates strategic portfolio plan. Location - While the Corporate Hub locations above are preferred other locations can be considered Government Property Profession Career Framework (Link) Job Family Property & Construction Projects Core Role - Property & Construction Project Management Provide support in the development of a full independent cost management and review process, from project inception to settlement of final account and project close. Evaluate and approval of all costs incorporated in project feasibility reports, consulting with others to ensure the potential impacts on end users have been considered. Presenting strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks Provide an independent review and budget challenge for all types of major projects - providing cost assurance to support change management/control and displaying confidence when making difficult decisions Works with Estates colleagues to ensure a holistic portfolio approach is taken across all projects to ensure the most efficient and effective management of DWP Estates assets understanding the strategic drivers for Estates and the customer, aligning activities to contribute to the wider organisational priorities Develop, implement and manage project procurement policies and procedures for projects and programmes of work, communicated to all stakeholders to understand their role in the process Supports the EPMS and project supply chain team in developing cost plans, encouraging joined up team work collaborating to share information, resources and support. Evaluation and approval of tender reports and recommendations relating to Contractor and Consultant appointments for projects and services Providing cost estimates for strategic programmes and projects to support Departmental policy Establish and manage a cost avoidance and cost benefit reporting framework/tool for projects, to provide DWP assurance working with others to identify areas for improvement and simplify processes to use fewer resources where appropriate Verifying cost improvements put forward by supplier partners relating to projects or elements of project work, which adhere to the required design standards Ensure that data from completed projects is used to inform relevant benchmark data to improve future estimating Demonstrate the Authority and operational business units are receiving market comparable rates and value for money across all types and size of projects Engage with other government departments and Office for Government Property/Government Property Agency, networking with similar roles and colleagues to ensure best practice is shared and understood Strong Commercial experience gained within a Property, Facilities Management or similar complex function within a large, matrix organisation [Lead Criteria] Strong exposure to a wide range of Commercial Development related projects and activities from design phase onwards, applying good commercial principles to multi-site works delivery A detailed working knowledge of construction procurement and contracting strategies and a proven ability to apply the most appropriate strategy to suit specific project characteristics and risks Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements Excellent organisational skills supported by robust planning and prioritisation and experience in setting up and managing frameworks to support projects Interpretation and analysis of data to inform decision making Member of a real estate/commercial professional body or equivalent (e.g. Managing a Quality Service Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. All candidates who are successful at the sift stage will undertake a single virtual video interview. Important Information Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027 At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . If you are placed on a reserve list but we cannot immediately offer you a post, please note: If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). Disability Confident Scheme In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Copying content or answers from an online or published source that is not your own Disclosure and Barring Service and Internal Fraud Database Checks To process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Successful candidates must undergo a basic (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Email : matt.pepper@dwp.gov.uk If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.Attachments Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)

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Join Our Growing Team at Sheffield Mobility – Sales Advisor. As we continue to grow in 2027 and beyond, we're looking for a motivated, empathetic and customer-focused Sales Advisor to join our Hillsborough showroom team. As a Sales Advisor, you will take ownership of the entire customer journey ��

Join Our Growing Team at Sheffield Mobility – Sales Advisor. As we continue to grow in 2027 and beyond, we’re looking for a motivated, empathetic and customer-focused Sales Advisor to join our Hillsborough showroom team. As a Sales Advisor, you will take ownership of the entire customer journey

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Water Utility Company based in Yorkshire region of England.Metered Customer Service Advisor - 23 Month Fixed Term Contract Opportunity.Let us tell you about all the great reasons to join us here at Yorkshire Water:.We offer a competitive salary, depending on experience.Annual incentive related bonus

Nova Leisure Ltd is seeking a Bodyshop Sales Advisor in Sheffield to support customers by processing sales orders and handling calls. This role demands excellent customer service skills and a drive to meet targets, making regular outbound calls while processing orders efficiently. The successful candidate will enjoy a monthly bonus, enhanced parental benefits, and a supportive work environment with 22 days annual leave. #J-18808-Ljbffr

RWS is a global leader in content, translation, and intellectual property services. With more than 60 years of experience, RWS helps the world’s top brands grow by ensuring they are understood anywhere, in any language. The company combines proprietary technology with deep human expertise to deliver high-quality, compliant, and scalable solutions across industries such as life sciences, technology, finance, and legal. RWS is a global leader in content, translation, and intellectual property services. With more than 60 years of experience, RWS helps the world’s top brands grow by ensuring they are understood anywhere, in any language. The company combines proprietary technology with deep human expertise to deliver high-quality, compliant, and scalable solutions across industries such as life sciences, technology, finance, and legal. At RWS Group, we are evolving our Product & Technology (P&T) organization into a high-velocity, autonomous, and self-sustaining engineering ecosystem. As part of this journey, the Technology Enablement and Innovation team acts as the "Customer Success" engine for our developers, partnering across disciplines to ensure that doing the right thing is always the easiest thing. To support our modernization and drive for more efficiency, we are shifting from a downstream Quality Assurance gatekeeping model to an upstream Quality Engineering model. As the Head of Quality Engineering, you will lead this critical strategic and cultural engineering transformation. Guided by our core principle You Build It, You Run It, you will empower software engineers to take full, autonomous ownership of their code quality. You will build and lead a highly technical, matrixed community of Quality Engineers (QE). Your mission is to eliminate testing bottlenecks, align quality standards across distributed teams, and act as a consultant and trusted advisor to help product teams deliver stable, secure, and robust software with maximum velocity. • Quality Engineering Transformation: Design and execute a comprehensive Quality strategy that shifts testing left, ensuring quality is a design-time concern and an integral part of the development lifecycle, eliminating lengthy feedback cycles., • Testing Architecture: Establish and maintain modern, standardized end-to-end automation testing frameworks, tooling and local test-helper libraries appropriate for our diverse SaaS and on-premise products., • AI & Automation Scaling: Partner with teams to leverage emerging AI-assisted test generation tools to accelerate developer self-testing., • Product Alignment: align with the Product team to embed quality and reliability as key considerations in product design., • Security, Privacy and Data: Collaborate with the Security, Privacy and Data teams to ensure their policies and requirements are operationalized within the quality practices, framework and tooling., • Team Upskilling: Recruit, mentor, and manage a team of Quality Engineers who operate under a dual-reporting model (dotted-line to you, solid-line to their embedded engineering squads)., • Technical Consulting: Train QEs to act as senior consultants to engineering teams, educating teams on testing design and requirements, helping set up automation pipelines, and helping designing risk-based testing strategies before coding begins., • Community of Practice: Establish and champion a Quality Engineering Community of Practice to foster knowledge sharing, continuous learning, and technical alignment across RWS engineering teams., • Flow & DORA Metrics: Use DORA and Flow Metrics to systematically identify delivery bottlenecks and potential quality issues. Use these metrics to drive reporting on quality trends across the organization and target QE support., • Platform Integration: Work closely with the Platform Engineering and Technology Enablement teams to bake quality metrics, templates, and testing golden paths directly into the platform., • Engineering Credibility: 8+ years of experience in software engineering, CI/CD pipeline automation, or automated quality engineering., • Test Automation: Deep, hands-on experience with modern automation frameworks, contract testing, and performance/load testing tools., • DevSecOps & Platform Fluency: Strong understanding of modern CI/CD systems (e.g., GitHub Actions), containerization (Docker, Kubernetes), and cloud-native architectures (AWS/GCP), enabling you to integrate test automation seamlessly into developer pipelines., • Inspiring Change Agent: Proven track record of driving cultural transformations in software quality, shifting teams from manual verification to automated, developer-driven testing models., • Exceptional Communication: Strong influencing and coaching skills. You must be able to act as a trusted peer to Engineering Managers, helping them upskill their teams and maintain a high standard of practice., • Developer Empathy: A commitment to designing lightweight, friction-free quality guardrails that fit naturally into the modern developer's daily workflow, making "doing the right thing the easiest thing." If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. #J-18808-Ljbffr

AI Engineer Sheffield Permanent As an AI Engineer, you will be responsible for the design, implementation, and ongoing management of AI platforms, intelligent agents, and supporting infrastructure. You'll combine hands-on technical delivery with strategic input, ensuring AI solutions are scalable, secure, and aligned with organisational objectives. • Design, implement, and maintain enterprise AI infrastructure across cloud and on-premise environments., • Develop scalable architectures for AI workloads, including model hosting, vector databases, orchestration layers, APIs, and data pipelines., • Integrate AI platforms with business-critical systems, data platforms, collaboration tools, and operational applications., • Produce and maintain architecture documentation, operational procedures, and technical standards., • Design, develop, and manage AI agents, copilots, and workflow automation solutions., • Build Retrieval-Augmented Generation (RAG) applications leveraging internal business data., • Develop intelligent assistants supporting operational, engineering, customer service, and business functions., • Implement multi-agent workflows and orchestration frameworks., • Monitor and optimise AI solution performance, reliability, security, and cost efficiency., • Ensure AI solutions align with security, governance, and compliance requirements., • Support data governance, privacy, risk management, and lifecycle policies for AI-enabled systems., • Maintain standards and documentation relating to AI usage, access control, and governance frameworks., • Contribute to responsible AI practices and organisational AI governance initiatives., • Partner with teams across the organisation to identify and prioritise AI opportunities., • Support user adoption, training, and change management activities., • Translate complex technical concepts into clear business language for non-technical stakeholders., • Act as a trusted advisor on AI technologies and best practices., • Proven experience designing, building, and deploying AI/ML solutions within enterprise environments., • Strong Python development skills., • Experience integrating and consuming REST APIs., • Hands-on experience with Docker and Kubernetes., • Knowledge of vector databases, embeddings, RAG architectures, and LLM orchestration frameworks., • Experience with cloud technologies, networking, identity and access management, and security controls., • Experience integrating AI solutions with Microsoft 365 technologies, collaboration platforms, and SQL-based databases., • Strong experience working within AWS environments and services., • AI governance and responsible AI frameworks., • MLOps and LLMOps tools and methodologies., • Prompt engineering and model fine-tuning., • Agentic AI frameworks such as LangGraph, AutoGen, or CrewAI., • AI orchestration platforms such as n8n or similar technologies., • Knowledge graph technologies., • Data lake and analytics platforms., • Experience supporting organisation-wide AI adoption programmes #J-18808-Ljbffr

Location: UK wide. Travel required to Sheffield, Chorley, Brighton and Camberley Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £104m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for November 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 470 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Led by CEO Paul Kahn, co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support their ambitious long-term strategy. We are seeking an experienced NetSuite Consultancy Lead to manage the successful delivery of NetSuite solutions to external customers across Finance, Warehousing, Manufacturing, and Services. This role combines hands‑on NetSuite expertise, client engagement, and team leadership, ensuring projects are delivered on time, on budget, and to a high standard of quality. The ideal candidate is a trusted client advisor who can lead complex ERP programs while managing and mentoring a team of consultants. This role will also lead on our relationship with Oracle Netsuite ensuring best value for the company through rebates and discounts. The role will include oversight of our internal roll out of Netsuite as an ERP for the FluidOne business. • Own end‑to‑end delivery of NetSuite implementations and enhancements for external customers, • Act as the primary client‑facing lead for solution design, delivery, and escalation, • Build strong, long‑term customer relationships and serve as a trusted NetSuite advisor, • Lead discovery sessions, solution workshops, and executive‑level presentations, • Manage client expectations, scope, risks, and change requests, • Design and oversee NetSuite solutions spanning:, • Finance & Accounting, • Inventory & Warehousing, • Manufacturing, • Services / Project Management, • Ensure solutions align with NetSuite best practices and customer business goals, • Lead solution architecture for multi‑module and integrated environments, • Provide hands‑on configuration and guidance for complex requirements, • GL, AP/AR, Fixed Assets, Revenue Recognition, Tax, Multi‑currency, • Financial reporting, dashboards, saved searches, and compliance, • Inventory and location/bin management, • Receiving, picking, packing, shipping, demand planning, • BOMs, routings, work orders, WIP, production planning and costing, • Project accounting, resource management, time & expense, • Billing models including T&M, fixed‑fee, and milestone‑based, • Lead, mentor, and develop a team of NetSuite functional and technical consultants, • Plan and manage delivery resourcing, utilization, and workload, • Review designs and deliverables to ensure quality and consistency, • Support onboarding, training, and career development of team members, • Manage delivery timelines, budgets, and margin targets, • Track project progress and report status internally and to customers, • Support pre‑sales activities including scoping, estimates, and solution validation, • Contribute to continuous improvement of delivery methodology and assets, • 5+ years of NetSuite consulting experience delivering solutions to external customers, • Proven experience leading NetSuite implementations across Finance, Inventory/Warehousing, Manufacturing, and Services, • Prior experience managing client‑facing delivery teams, • Strong understanding of ERP project delivery methodologies, • Excellent communication, presentation, and stakeholder management skills, • NetSuite certifications (ERP Consultant, SuiteFoundation, Financial User, etc.), • Experience working for a NetSuite Partner or System Integrator, • SuiteScript 2.x or technical integration experience, • Experience with global, multi‑subsidary NetSuite deployments, • Background in pre‑sales and solution estimation, • Client relationship management, • Leadership and coaching, • Commercial and delivery accountability, • Strong problem‑solving and negotiation skills, • Subsidised Health and subsidised dental care, • Employee Assistance programme (EAP), • Life assurance (3 x salary), • Discount Platform, • Pension contribution‑ 5% company contribution #J-18808-Ljbffr

JOB TITLE: Employee Relations Advisor REPORTING TO: HR Manager HOURS: 40 Hours per week SALARY: Competitive The Employee Relations function exists to create a positive,inclusiveand high-performing workplace by enabling managers at all levels to make confident people decisions while ensuring specialist Employee Relationsexpertiseis available where organisational complexity, contractual requirements or workforce risk require intervention. Supporting the delivery of the People Strategy, Employee Relationsoperatesas a single specialist team through a tiered service model with the flexible deployment of dedicated and shared specialist resources. This enables ABM to deliver consistent Employee Relations support across the UK & Ireland while recognising the unique operational and contractual requirements of client-funded and strategically significant accounts. The function is built on four core principles: Manager Enablement– equipping managers through self-service, guidance,toolkitsand coaching. Flexible Deployment–providingspecialist capability through dedicated and shared Employee Relations resources. Governance & Standards– ensuring one governance framework, onemethodologyand consistent service standards across all Employee Relations activity. Strategic Partnership– working collaboratively with Industrial Relations, HR Business Partners, Centres of Excellence and operational leaders to proactively improve organisational performance, employeeexperienceand workforce capability. Through proactive intervention, organisational insight and continuous improvement, the Employee Relations function supports business growth, strengthens organisationalcapabilityand creates a positive employee experience across the UK & Ireland. Reporting to the Senior Employee Relations Manager, the Employee Relations Advisor provides specialist Employee Relations advice and operational case management across the UK & Ireland, enabling managers at all levels to manage people matters fairly, consistently and in line with Company policies, employmentlegislationand organisational values. Operating as part of a single specialist Employee Relations team, the role delivers Employee Relations services through a tiered service model with the flexible deployment of dedicated and shared specialist resources. The Employee Relations Advisor may support dedicated client contracts or shared business areas depending on organisational priorities, whileoperatingwithin one governance framework, consistentmethodologyand service standards. The roleis responsible for an managing a broad range of Employee Relations cases, providing practical guidance and coaching to managers, conductinginvestigationsand supporting the early resolution of workplace issues. Through proactive intervention, effective case management and collaborative working with HR Business Partners and wider People teams, the Employee Relations Advisor contributes to a positive employee experience, organisationalperformanceand the successful delivery of the People Strategy. All Employee Relations roles are expected to work flexibly across dedicated client teams and shared specialist resources in line with business priorities, contractualrequirementsand the Employee Relations Operating Framework. Delivertimely, commerciallyfocusedand legally compliant Employee Relations advice and case management that enables managers to confidently resolve people matters whilemaintaininga positive employee experience. Responsibilities Manage a portfolio of Employee Relations cases, including performance, conduct, attendance,grievanceand capabilitymatters. Provide practical Employee Relations advice and guidance to managers at all levels. Conduct investigations and prepare clear, evidence-based investigation reports. Support managers through formal Employee Relations processes, ensuring consistency and compliance. Identifyopportunities for early intervention and informal resolution whereappropriate. Escalate complex or high-risk matters in line with the agreed operating framework. Build manager capability by providing practical coaching and guidance that improves confidence and consistency in managing people matters. Responsibilities Coach managers through Employee Relations processes and conversations. Support managers in the effective use of Employee Relations toolkits,templatesand guidance. Promote self-service and encourage consistent application of policies and procedures. Identifyrecurring manager capability gaps and share insights with the wider Employee Relations team. Deliver a high-quality Employee Relations service through flexible deployment across dedicated client teams and shared specialist resources. Responsibilities Deliver Employee Relations support across dedicated or shared resources, depending on business demand and contractual requirements. Maintain consistent service delivery regardless of deployment model. Collaborate with Employee Relations Case Co-ordinators to ensure smooth case progression. Support effective allocation and prioritisation of cases. Contribute to service performance and operational excellence. Ensure Employee Relations activity is delivered consistently, fairly andin accordance withgovernance standards, Companypoliciesand employment legislation. Responsibilities Apply Employee Relations policies,proceduresand governance standards consistently. Maintainaccurateandtimelycase records. Produce high-quality documentation and correspondence. Support case reviews and quality assurance activities. Identifypotential organisational or legal risks and escalation appropriately. Ensure confidentiality and professionalism at all times. Improve organisational outcomes through proactive Employee Relations support,insightand continuous improvement. Responsibilities Promote early resolution of workplace issues. Contribute to a positive employee experience through fair and consistent case management. Identifytrends and recurring Employee Relations issues. Contribute ideas to improve Employee Relations processes,documentationand manager resources. Support continuous improvement initiatives across the Employee Relations function. Develop effective working relationships that support integrated people solutions and successful business outcomes. Responsibilities Build strong working relationships with HR Business Partners, Centres of Excellence and operational leaders. Work collaboratively with the Industrial Relations & Policy Manager whereappropriate. Support organisational change initiatives and wider People projects. Contribute to a collaborative, customer-focused Employee Relations function. CIPD Level 5 qualification (or equivalent professional experience). Degree or equivalent professional experience in Human Resources or a related discipline. Experience supporting Employee Relations within a large,complexor outsourced organisation. Working knowledge of Irish employment legislation. 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Vertu Accident Repair Centre Sheffield is hiring a Bodyshop Advisor to join our friendly team. You’ll be the main contact for customers and insurance partners, handling bookings, invoices and data entry to keep repairs on track. You’ll need some Bodyshop or service experience, good IT skills, an eye for detail, and a full UK driving licence. We offer 25 days holiday, staff discounts, pension, and career development. #J-18808-Ljbffr

Bluetree Group in the Rotherham area is seeking a proactive Customer Service Advisor to blend service with technical understanding of print-ready files. You will handle calls, emails and live chat, resolving queries and ensuring artwork meets production standards. Based at our Manvers office, you’ll use Adobe Creative Suite to troubleshoot files, support clients, and maintain high accuracy under deadlines, with training provided and real opportunities for growth within Bluetree Group. #J-18808-Ljbffr

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment. • Greet customers with warmth and professionalism, • Assist customers in selecting optical and hearing products, • Provide clear, helpful advice on frame styles, lenses, and hearing care, • Process sales and bookings using in-branch systems, • Support stock management and merchandising, • Keep the store clean, welcoming, and well presented, • Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role. • Competitive salary with opportunities to progress, • Full training and support from day one, • Staff discounts on optical and hearing products, • A welcoming team and family-run company culture, • Career pathways into senior sales, management, or clinical roles, • Generous staff discount scheme, • 28 days annual leave including bank holidays (pro-rata) #J-18808-Ljbffr

You're the person the team turns to when things get complicated. You don't shy away from a challenging conversation – you lean into it, bringing calm, clarity, and genuine care to every interaction. You know your stuff when it comes to regulated products, you hold yourself to a high standard, and you're motivated by getting to the right answer, not just the quickest one. If handling complex cases, working with suppliers, and making a real difference to customers in difficult situations sounds like your kind of day, read on. Hybrid | 6 Month FTC You're the person the team turns to when things get complicated. You don't shy away from a challenging conversation – you lean into it, bringing calm, clarity, and genuine care to every interaction. You know your stuff when it comes to regulated products, you hold yourself to a high standard, and you're motivated by getting to the right answer, not just the quickest one. If handling complex cases, working with suppliers, and making a real difference to customers in difficult situations sounds like your kind of day, read on. As our Customer Resolutions Advisor, you're the escalation point for our most complex, regulated, and sensitive customer queries. You'll own tickets from start to resolution, liaise with third-party suppliers, and apply your product and compliance knowledge to deliver fair, accurate outcomes, particularly across salary sacrifice schemes such as home and electronics, cycle to work, and other regulated benefits. • Own escalated customer tickets through to resolution, maintaining professionalism even in the trickiest of situations, • Handle complaints in line with company policy and regulatory requirements, ensuring customers are treated fairly and outcomes are communicated clear, • Liaise with third-party suppliers to investigate and resolve disputes, fulfilment issues, and outstanding queries, • Recognise and appropriately support vulnerable customers, escalating where needed, • Confidently guide customers through regulated product conversations, recommending the right next steps, • Document all regulated interactions accurately and in line with compliance standards, • Contribute to a culture of continuous improvement, sharing insights from complex cases and providing feedback on AI agent resolutions, • Meet agreed KPIs including complaint resolution times, CSAT, and regulatory compliance metrics, • Work shift patterns between 8am and 6pm Monday to Friday, with rotational weekend shifts between 8am and 2pm, • A genuine passion for delivering outstanding customer experiences, even when it's complicated, • Excellent written and verbal communication skills, including the ability to explain regulated topics clearly and accessibly, • Strong problem-solving ability and sound judgement when handling sensitive or escalated cases, • Empathy, patience, and professionalism – particularly when supporting customers in vulnerable situations, • A solid understanding of, or real willingness to learn, regulated benefit schemes such as salary sacrifice, • The ability to consistently meet KPIs while maintaining quality and compliance, • Experience in a 2nd line, escalations, or complaints handling role, • Knowledge of salary sacrifice schemes, regulated consumer products, or financial services, • Experience liaising with third-party suppliers or partners to resolve customer issues, • Familiarity with support platforms such as Intercom or Zendesk, • An understanding of FCA regulations or Consumer Duty obligations, • Experience supporting vulnerable customers Perkbox is the employee experience platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of experience across public, private, SME and corporate sectors, we support nearly 4 million employees across 7,500 organisations in the UK and Australia. From the NHS to leading private sector businesses, our platform brings together benefits, wellbeing, and recognition in one place people actually use. From access to expert mental health services to help with the cost of everyday essentials, our range of benefits and wellbeing tools meets people where they are, at work and beyond. We're redefining what employee benefits can be. And we're just getting started. • Application, • Short call with a member of the TA team, • 30-minute video call with Hiring Manager and one other team member, • Final Interview and task with two members of the team Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us! #J-18808-Ljbffr

Molton Brown Meadowhall is seeking a Seasonal Retail Advisor to deliver personal, memorable customer experiences. You will guide customers through fragrance, body care and home scenting, helping them choose products to enhance their lifestyle. No prior experience required; reliability and teamwork are valued to support store targets. We offer a 6-hour per week fixed-term contract ending 24 December 2026, a pay rate of £13.45 per hour, a 50% staff discount, a pro-rata bonus when targets are met, #J-18808-Ljbffr

Salary: £28,500| Monday to Friday | No weekend work Our team is expanding and we’re excited to be offering a new opportunity to join our friendly and supportive team at Vertu Accident Repair Centre Sheffield as a Bodyshop Advisor! This role is all about supporting customers and keeping our repair centre running smoothly. You’ll be a key contact for customers and insurance partners – in person, over the phone, and by email. Your day-to-day tasks will include: • Booking in customer vehicles and helping to keep repairs on track, • Sharing updates clearly and on time with customers and colleagues, • Managing invoices and carrying out accurate data entry, • Supporting the flow of documents and information across the Bodyshop team and other departments We’d love to hear from you if you: • Have some Service or Bodyshop experience, • Feel comfortable using IT systems (training is provided), • Notice details and like to stay organised, • Can stay calm and focused when things are busy, • Hold a full UK driving licence (manual and automatic) At Vertu, we invest more in colleague development than any other motor retailer. You’ll have access to training, career progression, and support tailored to your goals. We also offer: • 25 days holiday (plus bank holidays), increasing with service, • Online rewards platform with discounts and cashback at a wide range of retailers, • Preferential service rates and colleague purchase scheme, • Share incentive scheme and pension plan, • Enhanced maternity and paternity leave If your application is successful, we’ll carry out some standard checks (such as confirming recent employment, address, and credit history). For this role, we may also ask for a criminal record check and a driving licence check. #LI-MD1 #J-18808-Ljbffr

Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 55p per mile from home address (excluding travel to any Columbus Office within 35mi) People always come first at Columbus. We’re a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we’re a workplace where careers are nurtured and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your own path. Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future. We're looking for a Technical Architect to lead the design and delivery of enterprise-scale solutions across Microsoft Azure and Dynamics 365 F&O. Our primary aim is to recruit a Principal-level Technical Architect, particularly someone with strong experience in Dynamics 365 FSCM and Azure integration architecture. However, we also want to hear from strong Senior Technical Architects who demonstrate the breadth, technical leadership and potential to progress into a Principal role. This is a broad technical architecture position rather than a narrowly defined integration role. You'll combine strategic thinking with hands‑on technical leadership, working with customers, delivery teams and senior stakeholders to shape end‑to‑end solutions across the wider Microsoft technology stack. We're particularly interested in architects with strong experience in Dynamics 365 Finance & Supply Chain Management and Azure integration architecture, while recognising that strong technical architects naturally develop different areas of depth across the Microsoft technology stack. We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, depending on the project requirements. Onsite time is planned ahead of time, within 2‑week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you. Proven experience designing and delivering enterprise‑scale solutions on Microsoft Azure. Strong architecture and technical leadership experience, including guiding delivery teams and reviewing solution designs. Hands‑on knowledge of Azure application and integration services such as Service Bus, API Management, Functions, Logic Apps and App Services. Experience designing integration solutions using enterprise integration patterns, APIs, messaging and event‑driven approaches. Good understanding of identity, security, networking and non‑functional requirements in Azure solutions. Good working knowledge of Dynamics 365 FSCM and its core business processes, with an understanding of how areas such as finance, order management, inventory, warehousing and production influence solution and integration design. Familiarity with Dynamics 365 FSCM integration approaches, including OData, data entities, DMF, business events and related patterns. Significant experience in a customer‑facing consultancy, partner or professional services environment. Ability to communicate complex technical concepts clearly, facilitate workshops and influence senior stakeholders. Strong analytical and problem‑solving skills with a pragmatic, commercially aware approach. Full driver's licence and access to a vehicle, with flexibility around travel and working hours. Curious, looking to challenge the status quo and improve. Collaborates well with both internal and external colleagues. Committed to personal development and becoming a Trusted Advisor in your field. You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work‑life balance. At Columbus you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air‑conditioned office spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in‑house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle‑to‑Work Scheme £2,500 payment for successful candidate referrals (if eligible) Flexi‑phone upgrade scheme (if eligible) Plus many, many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Line) Mental health first aiders Virtual suggestion boxes In the meantime, check us out on Instagram or LinkedIn STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market‑leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As a Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem. With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact — for our people, our customers, and the journey ahead. #J-18808-Ljbffr

Eurosafe Compliance Ltd. is seeking an Onboarding Advisor to join our growing team in Sheffield, initially based at Arena Court, Attercliffe. You will connect with businesses, introduce our safety services and guide initial contact through to successful conversion, ensuring a smooth, professional client experience. Full training will be provided; sales or outbound experience is helpful but not essential. A proactive, communicative team player with strong attention to detail will thrive, with #J-18808-Ljbffr

You’ll be the first point of contact, helping customers choose frames and hearing products while delivering welcoming, expert service in a fast-paced store. Scrivens Opticians & Hearing Care in Sheffield is seeking a friendly Sales Advisor.

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. As a Senior Implementation Consultant at Entrust, you will play a critical role in enabling customers to successfully integrate Entrust’s Identity and Security solutions into their platforms and business processes. Working within our Implementation & Technical Services (Professional Services) team, you will partner with some of Entrust’s largest, most strategic, and high-profile customers, working directly with their engineering and technical teams to design, implement, troubleshoot, and optimise integrations across Entrust’s APIs and SDKs. You will act as a trusted technical advisor from project kickoff through launch, helping customers solve complex technical challenges while ensuring the successful delivery of business-critical identity and security solutions. This is a senior, customer-facing role requiring strong technical expertise, excellent stakeholder management skills, and the ability to independently lead multiple complex implementation projects. The ideal candidate will have a software development background and enjoy working directly with customers to solve technical challenges and drive successful outcomes. • Lead customer onboarding and implementation engagements, delivering Entrust's Integration and Implementation Services packages., • Act as a trusted technical advisor, guiding customers through design, integration, testing, deployment, and go-live activities., • Work directly with customer engineering teams to review implementation approaches, troubleshoot issues, and resolve complex technical challenges., • Provide hands-on technical guidance on integrating Entrust solutions via REST APIs, mobile SDKs, and web SDKs., • Analyse logs, API traffic, and customer code to identify root causes and accelerate issue resolution., • Recommend best practices to improve integration performance, scalability, security, and maintainability., • Lead technical workshops, implementation reviews, and troubleshooting sessions with customer stakeholders., • Partner closely with Product, Engineering, Support, Sales, and Customer Success teams to drive successful customer outcomes., • Manage multiple customer engagements simultaneously while maintaining high standards of delivery and customer satisfaction., • Contribute to the evolution of implementation methodologies, best practices, and customer enablement resources., • Mentor junior team members and contribute to knowledge sharing across the team., • 7+ years' experience in Systems Integration, Software Engineering, Professional Services, Solutions Engineering, Technical Consulting, or a similar customer-facing technical role., • Strong understanding of RESTful APIs, SDK integrations, authentication protocols, and modern cloud-based SaaS architectures., • Hands-on software development experience, including working with languages such as Kotlin and Swift, with the ability to troubleshoot and debug mobile application integrations using tools such as Android Studio and Xcode IDE., • Proven ability to work directly with customer engineering teams to troubleshoot complex technical issues, analyse logs and API traffic, review implementation approaches, and guide customers through resolution., • Experience leading enterprise implementation projects through onboarding, testing, deployment, and go-live activities whilst managing multiple stakeholders and concurrent engagements., • Strong understanding of mobile and web integration concepts, including API consumption, SDK implementation, data handling, and authentication workflows., • Excellent communication, stakeholder management, and problem-solving skills, with the ability to translate complex technical concepts into practical guidance for both technical and non-technical audiences., • Exposure to Identity Verification, Digital Identity, Cyber Security, Authentication, Fraud Prevention, Financial Services, or other regulated industries., • Knowledge of additional programming, scripting, and web technologies such as JavaScript, TypeScript, Java, Python, C#, XML, CSS, and HTML., • Proficiency with integration, debugging, and diagnostic tools such as Postman, Browser Developer Tools, API monitoring platforms, and mobile device logs., • Familiarity with Agile delivery methodologies, software development lifecycles (SDLC), and enterprise software deployment practices., • Additional European language skills, particularly French, German, Spanish, or Italian. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: • Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority., • Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle., • Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities- but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world - together. Entrust is an EEO/AA/Disabled/Veterans Employer Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . #J-18808-Ljbffr

As an Optical Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers' lives. • Promote optical and hearing services within the store to drive appointments, • Maintain accurate customer records and manage stock levels, • Provide outstanding customer service and handle enquiries professionally, • Assist patients in selecting frames and lenses suited to their needs and lifestyle, • Perform basic adjustments and repairs, • Schedule and confirm patient appointments, • Support the fitting and dispensing of contact lenses, • Conduct preliminary pre-tests and measurements, • Work towards achieving store sales targets, • Support marketing initiatives and special events You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience. • Strong background in retail, customer service, or sales, • Excellent communication and interpersonal skills, • Detail-oriented with strong organisational abilities, • Ability to multitask and thrive in a fast-paced setting, • Commercial awareness and ability to maximise sales opportunities, • Previous optical or healthcare experience preferred but not required #J-18808-Ljbffr

Account Executive 2 - Public Sector Location: Sheffield, Manchester or Uxbridge 3 days a week in office Are you a driven sales professional who thrives on building relationships, uncovering opportunities, and helping clients solve complex business challenges? At Insight, we're looking for an Account Executive II to join our high-performing sales team. In this role, you'll be responsible for developing new business opportunities, managing the full sales cycle, and building long-term relationships with clients while delivering innovative technology solutions that drive meaningful outcomes. You'll work closely with clients to understand their business objectives, identify growth opportunities, and position Insight as a trusted advisor across a broad portfolio of technology solutions and services. • Identify, develop, and secure new business opportunities within assigned accounts and territories., • Generate pipeline through proactive prospecting, networking, referrals, and client engagement., • Build and maintain strong relationships with key decision-makers and stakeholders., • Develop strategic account plans to drive revenue growth and long-term success., • Take ownership of the end-to-end sales process from initial engagement through to contract close., • Create compelling proposals and solution recommendations aligned to client requirements., • Accurately manage sales forecasting, pipeline health, and revenue targets., • Collaborate with internal teams to deliver seamless customer experiences., • Develop a strong understanding of Insight's solutions and services portfolio., • Apply commercial acumen to identify opportunities that maximise value for both clients and Insight., • Stay informed on industry trends, market developments, and emerging technologies., • Translate customer needs into tailored technology solutions., • Build trusted relationships with customers, partners, and internal teams., • Navigate complex stakeholder environments and influence decision-making., • Act as a trusted advisor by understanding customer objectives and delivering strategic guidance., • Proven experience in a business development, account management, or sales role., • Strong ability to build and maintain customer relationships., • Experience managing opportunities throughout the full sales lifecycle., • Excellent communication, negotiation, and presentation skills., • Commercially aware with a strong understanding of business drivers and customer challenges., • Self-motivated with a growth mindset and passion for achieving results., • Experience selling technology solutions, IT services, or managed services., • Strong market awareness and understanding of current technology trends., • Experience working within complex stakeholder environments., • The ability to analyse business challenges and identify strategic solutions. In this role, you'll: • Consistently achieve and exceed sales targets., • Build a healthy pipeline of qualified opportunities., • Develop trusted client relationships that lead to long-term growth., • Deliver accurate sales forecasting and account planning., • Demonstrate strong commercial judgement and solution-selling skills., • Collaborate effective across teams to deliver exceptional client outcomes. We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there's a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. A full job description will be provided upon application. Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process. #J-18808-Ljbffr

We sort inbound customer service advisor jobs with better pay, shorter commutes and sooner starts in mind.

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