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  • Care Assistant / Carer
    Care Assistant / Carer
    12 hours ago
    £13.1 hourly
    Full-time
    Rotherham

    ALICELYN HEALTHCARE LTD is a Domiciliary Care Company in Sheffield and Rotherham, South Yorkshire. We are professional, supportive and inclusive. Our work environment includes: • Growth opportunities, • On-the-job training, • Flexible working hours Job Title: Care Worker Responsibilities: • Provide personal care and support to individuals in their own homes or in a care facility, • Assist with daily activities such as bathing, dressing, grooming, and meal preparation, • Administer medication and monitor health conditions as directed by healthcare professionals, • Assist with mobility and transfers, ensuring the safety and well-being of clients, • Provide companionship and emotional support to clients, • Maintain accurate records of care provided and report any changes in the client's condition to the supervisor, • Follow all health and safety protocols to ensure the well-being of both clients and staff Requirements: • Previous experience in a similar role is preferred but not required as full training and support will be given, • Strong communication skills and the ability to build rapport with clients, • Compassionate and patient nature, • Ability to work independently and as part of a team, • Basic knowledge of personal care techniques and procedures, • Proficiency in English is required, • Possession of a car is preferred but not essential, • The Right to Work in the UK. Unfortunately, we are unable to offer Sponsorship at this time. We offer: • Competitive pay rates, • Flexible schedules, • Opportunities for career growth, • Pension, • Company Uniform Join our team of dedicated care workers who make a difference in the lives of others every day. To apply, please submit your resume along with detailing your relevant experience and why you are interested in this position. Job Types: Part-time, Full-time Pay: £13.10 per hour (Including travel time), plus per Mile Fuel Allowance Benefits: • Company pension, • Flexitime Physical Setting: • Homecare Shift: • Day shift, • Night shift Ability to commute/relocate: • Rotherham: reliably commute or plan to relocate before starting work (required) Education: • GCSE or equivalent (required) Experience: • Home care: 1 year (preferred) Language: • English (required) Licence/Certification: • Driving Licence (required), • Care Certificate (preferred) Shift availability: • Day shift (preferred), • Night shift (preferred), • Overnight shift (preferred), • Alternative Weekends Work Location: In person Job Types: Full-time, Part-time

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  • Customer Service Assistant
    Customer Service Assistant
    27 days ago
    Part-time
    Sheffield City Centre, Sheffield

    We are looking for a friendly and reliable Customer Service Assistant (work from home) to help us handle telephone enquiries and provide support to people and businesses contacting our team.This is not a sales role. Our Head Office will normally receive the first call and collect the caller’s basic details. Where somebody needs further help, the call may be transferred to you or you may be asked to call them back.You may speak with businesses that have received information from us following one of our field observations or reviews. They may want clarification, provide additional information, ask how our process works, or occasionally disagree with an observation. Your role is to listen, remain professional and neutral, answer straightforward questions and make sure anything more complex is passed to the appropriate Team Leader. What you’ll do: • Answer or return customer and business calls, • Respond to general questions about True Observer and our services, • Explain basic information about our review and observation process, • Take accurate notes, contact details and reference numbers, • Record relevant information provided by callers, • Identify what the caller needs and direct the enquiry to the correct person, • Arrange follow-up where necessary, • Follow our customer service, privacy and call-handling procedures You won’t be expected to know the answer to everything. We will provide guidance for common enquiries and clear instructions on when something should simply be recorded and escalated. We’re looking for someone who is calm and confident on the phone, polite, organised and good at taking accurate notes. Some conversations may involve complaints or sensitive topics, so being able to listen carefully and remain professional is important. The position is designed to be flexible and can fit around studies, another job or other commitments. Call volume is currently relatively low and availability will be agreed in advance, but we expect the role to grow as we expands its field operations. Full training is provided free of charge before you begin handling detailed enquiries, including privacy/GDPR awareness and an introduction to how our field operations and review process work.

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