Customer Service Coordinator
3 days ago
Chalfont St Giles
Customer Service Coordinator £12.90 per hour PAYE Pollards Wood, Chalfont St. Giles 18 Month Contract Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles Responsibilities: • Customer & Field Engineer Coordination, • Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers., • Manage service requests, schedule maintenance and repairs, and coordinate parts logistics., • Handle escalations and ensure timely, customer-focused resolutions., • Operational Support & Logistics, • Support internal teams with tools, parts and transport logistics, • Resolve courier and supply chain issues to maintain service continuity, • Collaborate with global logistics and planning teams to optimise service delivery, • Contract & Billing Execution, • Administer service contracts and manage non-contract service activities, • Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding, • Manage purchase orders, payables and dispute resolution in alignment with compliance standards, • Cross-Functional Collaboration, • Partner with legal, tax and compliance teams to ensure regulatory alignment, • Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts, • Support transformation projects that enhance operational efficiency and customer satisfaction Qualifications & Requirements: • Experience in a high-volume, customer-centric environment., • Background in service coordination, logistics, billing, or contract administration., • Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP)., • Strong communication, organizational, and analytical skills., • Proactive problem-solver with a continuous improvement mindset., • Strong stakeholder engagement and relationship-building capabilities., • Ability to adapt in a dynamic, regulated environment., • Experience in healthcare, med tech, or other regulated industries is advantageous.