Programme manager jobs in CheshamCreate job alerts

Summary \n Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. \n We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job. \n Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. \n Hours: You'll work 37.5 hours per week. During the winter, you'll work from 8:30am - 4:30pm and 9:30am - 5:30pm during the summer, with some earlier starts and later finishes during the peak summer months. Weekend working is essential, and while shifts may vary during your training and induction period, we'll aim to provide a more consistent rota once you're fully trained. \n Salary: £29,000 per annum \n Duration: Permanent \n \n Internally you'll be known as Food & Beverage Assistant Manager (Band 1). \n What it's like to work here \n To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video. \n What you'll be doing \n As Food and Beverage Assistant Manager, you’ll be working closely with the Food and Beverage Manager. You’ll be helping to look after the entire operation, keeping consistently high standards in the team, in the outlets, and in the food and drink we prepare and serve. You’ll always have an eye on ways to improve service and standards for our visitors. \n \n You’ll support the team to help build a great place to work. This could include helping with recruiting and training new people or developing the team. You’ll make sure that the team follow all relevant legislation and National Trust policies. \n \n You’ll be setting and achieving financial targets to increase income and profits. This could be by driving sales through controlling resources and achieving the best possible customer service. \n \n We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. \n \n You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. \n Who we're looking for \n We’d love to hear from you if you’re: \n\n • used to achieving outstanding customer service in a similar environment\n, • a good leader of people, skilled in setting personal objectives and giving feedback\n, • experienced with budgets to increase income and control costs (including managing stock and waste)\n, • a people person, with a friendly attitude and great communication skills\n, • aware of health and safety compliance\n\n The package \n The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. \n -Substantial pension scheme of up to 10% basic salary \n -Free entry to National Trust places for you, a guest and your children (under 18) \n -Rental deposit loan scheme \n -Season ticket loan \n -EV car lease scheme (for roles that meet the salary criteria) \n -Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts \n -Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. \n -Flexible working whenever possible \n -Employee assistance programme \n -Free parking at most Trust places \n Click here to find out more about the benefits we offer to support you.

???Imagine working in an environment where your passion for childcare and education is not only recognised but celebrated. Our client, renowned for their commitment to high-quality care and exceptional outcomes for children, offers a unique setting where both children and staff thrive. Each bespoke nursery is designed to create stimulating, engaging spaces that foster growth and development, providing an ideal backdrop for your professional journey. \n \n As a Deputy Nursery Manager, you will step into a role that promises a warm, positive, and friendly atmosphere. This is more than just a job; it’s a chance to make a significant impact on young lives while advancing your career. The benefits are extensive, including genuine career progression, access to professional training, a generous 60% childcare discount, enhanced maternity/paternity leave, and a supportive health and wellbeing programme. Additionally, enjoy rewards and recognition, a refer-a-friend bonus scheme, and even your birthday off. \n \n Candidates should possess a childcare and education qualification equivalent to NVQ level 3, along with previous experience managing a room or team within a nursery setting. While a formal management qualification is desirable, it is not essential. A current First Aid qualification, a sound understanding of the Early Years Foundation Stage (EYFS), and thorough knowledge of safeguarding procedures are required. \n \n In this role, you will support the implementation of the EYFS, oversee planning and record-keeping, and promote partnerships with parents and carers. You will also develop and maintain professional relationships with local authorities, regulatory bodies, and other agencies. Staying updated with current developments in childcare and education policies, assisting with nursery accounts, and preparing for staff and parent meetings are key responsibilities. \n \n Take the next step in your career with a role that offers not just professional growth but a chance to be part of a nurturing community. Apply now to join a team where your skills and dedication will be truly valued.

The Future Prison Leaders Programme \n £34,928 - £46,031 \n Become a senior leader with one of our most important institutions \n Our Future Prison Leaders Programme selects people with the potential to progress quickly into a senior role in the Prison Service. \n Supported and encouraged all the way \n Apply for this three-year leadership pathway, and we’ll assess you for the senior-level role we believe you could achieve. It’s a competitive process, but if we select you, you’ll start your career as a prison officer and could be a senior manager by the end of the programme. \n Combining focused leadership development with hands-on operational experience and guidance from experienced prison leaders, you’ll receive all the support, encouragement and training you’ll need to succeed. \n Make a positive impact \n Prisons can be demanding environments, so you’ll need resilience, the confidence to assess risks and make sound decisions, and the ability to stay calm under pressure. And your success won’t just depend on having leadership ambitions – we’re looking for people who want to help others turn their lives around. \n So, as well as playing a vital role in the successful running of our prisons, you’ll support rehabilitation and help reduce reoffending. You’ll be making a positive impact on society and the people you work with, while advancing your career in a workplace like no other. \n Develop your skills, become a leader, achieve your ambitions. \n Option 2 – \n Develop your skills, become a leader, make a difference. \n Option 3 – \n Develop your skills, achieve your ambitions, make a difference. \n Visit our website to find out more and apply. \n An extraordinary job. Done by someone like you.

Care Leader Location: Cherry Garth, High Wycombe, HP15 6RF Pay rate: £14.75 Contracted hours: 40 Are you an experienced carer or senior carer with the passion to make a difference? Can you lead a small team of people to deliver outstanding care to our residents, whilst encouraging them to always do their best? Our care teams make a real difference every day and your professionalism, teamed with kindness and compassion, will be at the core of everything you do. Supporting the Home Manager, and leading a team of carers, you'll be responsible for planning and implementing the kind of care that will give our residents a real sense of security, dignity, and independence. You'll ensure care plans are regularly reviewed through continuous assessment, planning, implementation and evaluation. You'll be able to manage your time between supporting your team effectively and ensuring the wellbeing of our residents. In return we'll provide opportunities for career development and clinical training to support your personal growth, all delivered in a nurturing, engaging and rewarding environment. Cherry Garth care home is a welcoming and modern home, tucked away in the heart of the Holmer Greencommunity, and witheasy access to High Wycombe. It provides 60 fully furnished individual rooms, positioned across four separate wings, each with its own bright, modern and sociable communal areas including lounges, dining areas and kitchenettes. The Trust is a great place to work; we've been providing care for almost 1,000 years and we're currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development. Here are some of the other benefits you'll enjoy as a valued member of our team: • 30 days holiday (including Bank Holidays), • A Company pension, • Free uniform, • Free DBS, • Access to our Employee Assistance Programme, • Care Worker Charity membership for well being and financial aid, • Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us, • Blue Light Card and "My Rewards" programme, offering you discounts on shopping, days out, restaurants and much more You'll have previous experience of working in a residential care setting with a NVQ Level 3 Diploma in Health & Social Care, or you've achieved NVQ Level 2, and you're prepared to study for NVQ Level 3. You might have previous supervisory experience, like delegating tasks, supporting inductions for new starters and 1 to 1s but this is not essential. What is important is you are a positive role model, with excellent communication skills and a natural ability to get along with others. A supportive individual, able to motivate others to deliver the best possible care to our residents at all times. Alongside being confident taking charge and being able to use your own initiative to resolve problems and deal with queries. If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Care Leader within our care homes, then you could be the next to join us. #J-18808-Ljbffr

A Vacancy at Buckinghamshire Healthcare NHS Trust. Shape the future of SEND support across Buckinghamshire An exciting opportunity has arisen for an experienced and innovative Occupational Therapist to lead the Occupational Therapy contribution to Buckinghamshire's newExperts at Handprogramme, a key element of the national SEND reform agenda. As theExperts at Hand Clinical & Operational Lead, you will play a pivotal role in designing, developing and delivering a transformational service that strengthens inclusive practice across mainstream education settings. Working collaboratively with the Local Authority, Integrated Care Board, schools and wider system partners, you will provide strategic leadership to ensure children and young people receive timely, needs-led support through a graduated approach. This is a unique opportunity to influence service development at a system level while maintaining your professional expertise and shaping the future OT workforce within SEND services. Reporting to the Head of Service for CYP Integrated Therapy Services, you will: • Lead the strategic, operational and clinical delivery of the Occupational Therapy element of the Experts at Hand programme., • Drive service innovation and continuous improvement in line with national SEND reforms., • Work collaboratively with senior leaders across health, education and social care., • Lead and develop a team of Highly Specialist Occupational Therapists and Therapy Assistants., • Provide expert advice, consultation and clinical leadership for complex situations., • Monitor service performance, outcomes and quality standards., • Manage resources effectively and contribute to budget management., • Lead workforce development, supervision, training and succession planning., • Represent the service at local, regional and national forums. Listen to why colleagues think we are a great place to work! -BHT - A great place to work (buckshealthcare.nhs.uk) What does Buckinghamshire Healthcare NHS Trust offer you? • As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression., • We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes., • We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? • We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply., • As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect., • Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve., • A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families. What do we stand for? • Ourvisionis to provide outstanding care, support healthy communities and be a great place to work., • Ourmissionis to provide personal and compassionate care every time., • Ourcarevalues are collaborate, aspire, respect and enable. For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number. This advert closes on Thursday 17 Sep 2026 #J-18808-Ljbffr

Assistant Brasserie Manager Location: Ardencote Hotel & Spa, Warwickshire Reporting To: Restaurant Manager Estimated Start Date: 23 November 2026 Salary: £31,000 per annum We’re looking for an experienced and passionate Assistant Restaurant Manager to join our Food & Beverage team and help lead the day-to-day operation of our Brasserie Restaurant Working closely with the Brasserie Restaurant Manager, you’ll play a key role in creating an exceptional dining experience for our guests while leading, supporting and developing the restaurant team This is a hands‑on leadership role for someone who loves hospitality, enjoys being present on the floor and knows how to bring out the best in a team What you’ll be doing As Assistant Restaurant Manager, you’ll support the Restaurant Manager with the smooth and successful running of the Brasserie, with responsibility for our Restaurant Supervisors and Food & Beverage Assistants Your role will include: • Leading the restaurant team during service and ensuring consistently high standards, • Creating a warm, welcoming and memorable experience for every guest, • Supporting, motivating and developing the team through regular feedback, coaching and training, • Running effective pre‑shift briefings, covering VIP guests, special occasions, dietary requirements, menu updates and service priorities, • Ensuring the team has excellent knowledge of our menus, beverages and wider hotel offering, • Handling guest feedback and complaints professionally and finding effective resolutions, • Supporting recruitment, onboarding and the ongoing development of new team members, • Managing staffing levels and payroll in line with business requirements, • Identifying opportunities to increase sales, encourage appropriate upselling and improve restaurant performance, • Supporting the achievement of departmental budgets and commercial targets, • Ensuring restaurant standards, SOPs and opening and closing procedures are consistently followed, • Maintaining excellent standards of food hygiene, cleanliness, health & safety and allergen awareness, • Taking Duty Management responsibilities when required, • Working collaboratively with colleagues across Food & Beverage and the wider property to deliver an excellent overall guest experience About You You’ll be a confident and approachable hospitality leader who genuinely enjoys looking after both guests and your team. • Must have previous experience in a supervisory or management role within a restaurant, hotel or high-quality hospitality environment, • Must have an excellent understanding of restaurant operations and service standards, • Must have a genuine passion for delivering exceptional guest experiences, • Must have experience leading, motivating and developing a team, • Must have excellent communication and interpersonal skills, • Must have confidence dealing with guest feedback and resolving issues, • Must have good commercial awareness, with an understanding of sales, payroll and cost control, • Must have excellent organisational skills and the ability to remain calm during busy services, • Must have knowledge of food hygiene, allergens and health & safety requirements, • Must be a positive, hands‑on leadership style and willingness to support the wider Food & Beverage operation Most importantly, you’ll be someone who leads from the front, takes pride in the standards around you and helps create an environment where both guests and team members feel looked after Additional Information: • Full‑time - Working 40 hours per week, • Working 5 out of 7 days a week, • Shift Pattern: As required, • Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business, • Applicants must have the right to work in the UK at the time of application and throughout their employment. Unfortunately, sponsorship is not available for this position, either now or in the future What We Offer • Complimentary Spa Day on work anniversaries at any of our company spas, • Complimentary use of leisure and spa facilities, • Access to the Employee Assistance Program, • 30% discount on overnight stays and spa days, • Discounts on food, drink and retail across our venues, • Pension scheme, • Free Parking, • Refer‑a‑Friend scheme, • Excellent Induction and training programme, • Perkbox Online benefits and discounts, • On‑line Doctor support (appointments/prescriptions), • A fun, supportive and inclusive work environment with loads of development opportunities People say you can’t choose your family, well we choose you to be part of ours! #J-18808-Ljbffr

• Doing meaningful work that makes an everyday impact on the world around you., • Growing your expertise and expanding your skillset with every project., • Thriving in a supportive team environment that inspires you to strive for excellence. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. Learn about our leading portfolio of innovative products here! (U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us) • Competitive salary with commission scheme and annual salary review, • Company pension scheme, • Company car or van, • 25 days holiday plus public holidays, • Income Protection & Life Assurance, • BUPA & SimplyHealth healthcare, • Professional onboarding and training programs, • Career coaching and development opportunities, • Attractive employee referral programme, • Enhanced maternity & paternity pay, • Employee Assistance Program (legal, financial, and counselling support) Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across North of the UK. This is a customer-facing field role where you will troubleshoot technical issues, install new equipment, and support customers to ensure their production lines operate efficiently. You will also collaborate with internal teams to identify opportunities that improve customer performance and satisfaction. This role is ideally based in North West (Manchester), with flexibility to travel widely across the territory. This role involves regular travel across the region. Engineers typically start their day from home and travel to customer sites, with average travel times of 1–2 hours each way depending on location. Occasional overnight stays may be required depending on customer needs. • Installing and commissioning Videojet equipment at customer sites, • Performing maintenance, servicing, and troubleshooting on installed equipment, • Supporting product demonstrations and trials alongside the sales team, • Building strong customer relationships through excellent service and technical support, • Identifying improvement opportunities or service needs during customer visits, • Managing service cases from diagnosis through resolution with a strong sense of ownership, • Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment, • Strong electromechanical troubleshooting skills in industrial or production environments, • Valid driving licence and willingness to travel extensively across the assigned territory, • Ability to work independently while managing multiple service tasks and customer needs, • Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential. Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you become part of a culture where purpose meets possibility—where the work you do has an everyday impact on the resources and essentials we all rely on. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. #J-18808-Ljbffr

As a Trainee Manager you will work through the career pathway with the Store Manager's support, setting you up for long-term success and progression within Majestic Wine across our store network. Majestic Wine in Amersham is seeking a dynamic Trainee Manager to join a 12-month development programme

Assistant Nights Manager Ardencote Manor - Hiddenwell | Luxury Wellness Retreat Full-Time | Permanent Salary: £28,000 per annum Estimated Start Date: 23 November 2026 Reports to: Nights Manager We're looking for an Assistant Night Manager to support our Nights operation, helping to lead our Night Reception and Porter teams while ensuring our guests receive a warm, professional and seamless experience throughout the night. This is a great opportunity for someone with hotel or hospitality experience who enjoys taking responsibility, supporting a team and delivering outstanding guest service. You’ll support performance reviews and appraisals, encourage great communication and help introduce new procedures and improvements that make the guest and team experience even better. As Assistant Night Manager, you’ll help keep the hotel running smoothly overnight People are a big part of this role. You’ll help our Nights team perform at their best by providing hands-on leadership, coaching and training • Leading, supporting and motivating our Night Receptionists and Night Porters, • Creating a welcoming, professional experience for our guests, • Overseeing arrivals, guest requests and special requirements, • Handling guest queries and complaints confidently and positively, • Ensuring accurate shift handovers and overnight reporting, • Monitoring room availability and help maximise room sales and revenue, • Checking guest accounts, payments, postings and other financial transactions, • Coaching the team to identify opportunities for in-house sales, • Working closely with Reservations, Accounts and other hotel departments, • Taking on Duty Management responsibilities when required, • Completing overnight fire safety walks and ensure security procedures are followed, • Maintaining high standards of Health & Safety across the department You’ll be a natural people leader who is calm, organised and confident making decisions independently. You’ll care about the details while never losing sight of what matters most, our guests and your team • Must be passionate about delivering excellent hospitality, • Must be confident leading and developing a team, • Must be calm and professional when handling guest concerns, • Must be organised, accurate and comfortable taking responsibility, • Must be commercially aware, with an eye for sales opportunities, • Must be confident working with hotel Front Office/PMS systems, • Must be an excellent communicator and natural problem-solver, • Must be committed to high standards of safety, security and presentation, • Must be comfortable working independently during night shifts Previous Front Office, Reception, Nights or Duty Management experience within a hotel environment would be ideal This is more than keeping Reception running overnight. You’ll have the opportunity to lead a team, influence the guest experience and play an important part in the smooth running of the hotel • Full-time - 40 hours per week, • 4 days on, 4 days off - 9.00pm - 7.00am, • This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays, • Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role, • Complimentary Spa Day on work anniversaries at any of our company spas, • Complimentary use of leisure and spa facilities, • Access to the Employee Assistance Program, • 30% discount on overnight stays and spa days, • Discounts on food, drink and retail across our venues, • Pension scheme, • Free Parking, • Refer-a-Friend scheme, • Excellent Induction and training programme, • Perkbox Online benefits and discounts, • On-line Doctor support (appointments/prescriptions), • A fun, supportive and inclusive work environment with loads of development opportunities #J-18808-Ljbffr

40 hours per week over 5 days £29,500 Per Annum Plus Pension And Company BenefitsWe have an exciting opportunity for a friendly and reliable Senior Sales Advisor to join our Chesham branch to provide exceptional service to our customers in store. You will play a vital part in helping serve customers and keeping the branch running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed. Chesham 40 hours per week over 5 days Monday to Friday with Saturdays on a rota £29,500 Per Annum Plus Pension And Company BenefitsWe have an exciting opportunity for a friendly and reliable Senior Sales Advisor to join our Chesham branch to provide exceptional service to our customers in store. You will play a vital part in helping serve customers and keeping the branch running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed. Colour Supplies is a part of the Brewers Family. Conveniently located on Chess Business Park, in store our customers can choose from a wide range of trade and designer paints, wallcoverings and fabrics as well as all the decorating tools and supplies they need to get the job done. Our friendly team between them have many years of industry experience which is how we have managed to build up a strong customer base and a reputation for being the decorator’s first choice. Branch opening hours are Monday to Friday 7.00am - 5pm and Saturday 8am - 5pm Ranked again in The Sunday Times Best Places to Work 2026 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can. • Assist the Branch Manager with developing the branch and the team including deputising in their absence, • Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service, • Have keyholder responsibilities, cashing up and associated supervisory tasks, • Allocate work to the team, keeping them motivated and driven, • Use product knowledge to provide recommendations and help customers find the best product for their needs, • Planning and agreeing sales forecasts with the Branch Manager in line with Company targets, • Ensuring orders and enquiries are dealt with and followed up on promptly, • Mix paint for Customers, process specialist orders, and request special stock within the Branch network, • Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service, • Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales, • Assisting with stock maintenance in the branch, • Experience in a retail environment, ideally in a team leader or supervisory role, • Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations, • Highly motivated with the drive to succeed and do a great job, • Approachable, possessing an open and friendly personality - happy to help both customers and colleagues, • The ability to motivate and inspire colleagues to achieve the highest level of customer service, • Enjoys working and supporting a team, but can be relied upon to work as an individual at all times, • Keen to learn, develop skills, and progress within our industry, • Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours, • An interest in our industry would be advantageous but not essential as product training will be given, • Competitive salary, • 33 days holiday, including an allowance for selected bank holidays - increasing with service, • Free life assurance, • 5% of your salary employer contribution to the pension plan (subject to employee contributions), • Stream - a money management app that gives you access to a percentage of your pay as you earn it, • Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents, • Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it, • Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments, • Brewers Colleague discounts giving you huge savings on home improvements, • Discounts and rewards with selected partners - major high street brands, supermarkets etc, • Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis, • Staff uniform and uniform cleaning tax relief, • Comprehensive Induction Programme and ongoing development, • After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager #J-18808-Ljbffr

Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations. The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers. What you will be doing Leisure Centre Operations • Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings., • You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday - Sunday., • Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required., • Supervise the leisure retail shop, including sales, inventory control and daily reconciliation., • Cover lifeguard shifts where there are gaps to ensure ongoing operations., • Support the Operations & Duty Manager to ensure the rota is proactively staffed each week., • Ensure accurate and timely recording of staff attendance and absence data each shift., • Support new leisure staff inductions and training requirements., • Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development., • Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team., • Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule., • Ensure the reporting of accidents, incidents and near misses are done in a timely manner., • Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team., • Actively promote London Youth's policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships., • Manage resources to the highest standards and act as a custodian of best practice., • You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity., • Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences. Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues. Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships., • Experience in the use of CoursePro, or similar leisure bookings management system., • Experience in the use of Deputy, or similar employee scheduling, timesheet software system., • Experience managing external suppliers to support delivery of essentials services., • Experience operating a pool plant room, and associated KPI management., • Current RLSS NPLQ (National Pool Lifeguard Qualification) - Essential, • Pool Plant Operator Certificate - Highly Advantageous, • Swimming Teacher Qualification (Swim England or STA), • First Aid at Work certificate, • NVQ in Leisure or Operations Management, or similar, • RLSS NPLQ Trainer, • Customer-centric mindset with exceptional customer service skills., • Able to quickly establish rapport and build effective relationships across a range of personas., • Composed demeanour, able to keep calm under pressure and solve problems when they arise., • Articulate communicator with a confident telephone manner and excellent written skills., • Collaborative team player with a willingness to work effectively with others., • Self-motivated with a positive attitude, growth mindset and keen willingness to develop., • Able to work independently, demonstrating proactivity and initiative., • Impeccable work ethic and a flexible approach to work., • Good organizational skills, able to effectively prioritise workload., • Analytical thinker with meticulous attention to detail., • Absolute discretion and ability to maintain confidentiality., • Passionate about leisure and sport opportunities to support health and wellbeing outcomes., • Passionate and demonstrably committed to improving the lives of children and young people., • Absolute commitment to London Youth's principles of equality, diversity and inclusion., • Ambitious, • Collaborative, • Inclusive, • Accountable, • 39 days of annual leave (31 days + 8 bank holidays)., • Health Care Cash Plan to help cover your healthcare essentials., • Free access for you and your family to the Employee Assistance Programme., • Free onsite parking., • Branded quality uniform provided., • Free access to the 'Headspace' wellbeing app., • Free access to the Charity Mentoring Network, as a mentee or mentor., • Free tea and coffee available in the 'Tea & Coffee Bar'., • Free meals provided whilst on duty when the kitchen is serving young people in residence., • Magnificent location on an historic estate surrounded by nature., • You'll be working with a fantastic team of passionate colleagues across London Youth., • An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve., • Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed., • You will be making a difference to the lives of young people! #J-18808-Ljbffr

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