Customer Service Supervisor
hace 21 horas
Portadown
Job Overview Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you're a natural leader with a passion for people and performance, this is your chance to make a real impact. What We Offer • Competitive Salary – We regularly review our salaries to keep your earnings competitive., • Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge., • Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe., • Life Assurance for Peace of Mind – Providing financial security for you and your loved ones., • 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it., • Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs., • Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits., • Cycle to Work Scheme – Save money while staying active with tax-free bike purchases., • Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products. Key Responsibilities • Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch., • Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture., • Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives., • Ensuring all areas of the retail counter always conform to health and safety legislation., • Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence., • Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules., • Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything., • Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes., • Maintaining shelf availability through accurate completion of stock movement processes, • Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs, • Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity., • Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to., • Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs, • Ensuring the retail operations are compliant with the financial audit. Skills And Experience • Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity., • High levels of focus, energy, and drive., • Always delivering best in class service to establish customer experience excellence., • Flexibility of day to day tasks to best support the branch with strategic thinking. Why Work for LKQ • People First: We value our employees just as much as our customers., • Work-Life Balance: Flexible working options to support your lifestyle., • Career Growth: Genuine opportunities for progression in a thriving industry., • Passion for Excellence: Join a team dedicated to being the best at what we do.