Technical Support Engineer
21 days ago
Craigavon
Job Title: Technical Support Engineer (Fire & Security) Location: Craigavon Salary: £30,000 per annum Are you looking for a Technical Support Engineer role based in Craigavon? As a Technical Support Engineer, you will provide first-line technical support to both engineers and end users across Fire, CCTV, Intruder, and Access Control systems. You will be working for a well-established organisation that delivers specialist support services across the Fire & Security sector. Responsibilities: * Provide technical support to internal and external engineers and end users. * Ensure accurate information is logged, scheduled, and communicated promptly. * Prioritise workload to meet contractual deadlines. * Handle inbound customer calls while maintaining high customer service standards. * Attempt first-line fixes before escalating to the service team. * Provide support to the Service Scheduling Team when required. * Carry out any other reasonable tasks requested by supervisors or the Head of Service. Experience and Certifications required: * A minimum of 3 years' experience across Intruder, CCTV, Access Control, and Fire systems. * Strong customer-focused approach with excellent telephone manner. * Strong interpersonal and communication skills. * Ability to prioritise workload effectively. * General product knowledge of fire systems. * Experience with Network/IP-based systems. Desirable: * Experience with UDL software across Galaxy, ATS, and Intruder alarm panels. * Experience with Cash4Windows. * Experience working on enterprise-wide networked CCTV systems (eg, Hikvision, Cathexis). * Experience with remote programming of industry-standard enterprise-level Access Control systems. Please apply with an up-to-date CV for more information.