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Description: VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems. The Role • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product, • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative, • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure., • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed, • Submit and manage Feature Requests and/or Bugs into product marketing and development teams., • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations., • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products., • Support and guide VAST data account teams on account technical status and activities., • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction Requirements: • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions., • Ability to manage own time and case load with rapidly changing priorities, • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world., • Knowledge and working experience in common Linux system administration tasks and Linux OS in general., • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting, • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language, • Significant experience required in the areas of file systems and scale-out NAS Implementation, • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing., • Excellent business written and verbal communication and presentation skills., • An advantage to candidates that have hands-on lab and hardware management experience., • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up., • MS or B.Sc. in CS, CE, EE or related fields., • Ability to travel. To be successful in this role, you will need to travel around 20% of the time., • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

Description Location: Remote - UK working hours Remote | Full-time Compensation: £90K - £110K We are hiring on behalf of our client, a high-performance financial technology organization specializing in advanced integration service products. The client develops and delivers an innovative, hosted integration platform that enables global financial institutions to maintain a flexible operational infrastructure without requiring internal engineering resources to address connectivity challenges across diverse trading venues. The successful candidate will join a multi-disciplinary Site Reliability Engineering (SRE) team that actively champions a comprehensive automation culture. The mandate of this department is broad and impactful, covering everything from desktop and laptop infrastructure support to sophisticated data center server provisioning and global vendor network connectivity. While each team member brings distinct areas of technical specialization, the department operates under a shared-responsibility model for the entire production environment. The client is seeking a collaborative, growth-oriented professional who can meaningfully contribute to operational excellence while continuously developing their technical capabilities. Key Responsibilities • Automated Infrastructure Provisioning: Architect and build automated provisioning systems for global server and network architectures across both physical bare-metal environments and public cloud infrastructure (AWS, GCP)., • Continuous Delivery Pipeline Management: Evolve, maintain, and optimize the Continuous Delivery (CD) pipeline responsible for provisioning servers, configuring network switches, and deploying core software updates., • External Stakeholder Interfacing: Interact directly with hardware vendors, telecommunications providers, and external financial institutions to manage connectivity and optimize remote operations., • Collective System Ownership: Take shared ownership of the stability, performance, and monitoring of the end-to-end production environment alongside a tight-knit engineering team. Requirements Core Technical Competencies: • Foundational Coding Capability: Practical experience with software engineering is required. While expert-level software engineering is not mandatory, proficiency in basic programming within a language of choice is necessary to construct functional code and utilities independently., • Infrastructure Automation: Demonstrated experience working with software automation tools (specifically Ansible), combined with the coding agility needed to automate all configuration environments., • Systems & Network Administration: Proven experience operating as a Systems Administrator or Network Engineer, paired with a balanced, comprehensive understanding of both domains. Professional & Interpersonal Attributes: • A constructive, open-minded, and self-motivated approach to technical problem-solving., • A strong belief in lifelong learning and an awareness of evolving technologies., • High professional autonomy, with a proven ability to take the initiative within a collaborative, team-oriented ecosystem., • Experience managing third-party relationships, negotiating with vendors, procuring hardware, and supporting remote workforce initiatives via phone and email. Preferred (Non-Essential) Qualifications: • Familiarity with enterprise Authentication Protocols (e.g., SAML, OAuth2, Active Directory, Kerberos)., • Technical proficiency in Microsoft and Azure Active Directory., • Hands-on exposure to Database High Availability (HA) frameworks, including clustering and replication models (e.g., PostgreSQL). Benefits • Competitive Base Compensation: Up to £110,000 per annum, commensurate with experience and skill set., • Equity Participation: Allocation of company share options., • Corporate Benefits: A comprehensive standard benefits package., • Workplace Flexibility: Remote-first working philosophy with flexible arrangements within the UK and Europe, complemented by a modern workspace in Moorgate, London. Interview Process The client utilizes a transparent, structured four-stage evaluation process to ensure deep alignment across technical competencies and professional values: • Initial Screening Call: An introductory conversation with the Talent Acquisition/HR team to evaluate background, operational scope, and career trajectory., • Hiring Manager Interview: A 1-hour in-depth technical domain screen focusing on core systems engineering, network topology, and architecture principles., • Technical Evaluation: A 2-to-3-hour practical interview incorporating a live coding and infrastructure automation exercise., • Executive Interview: A final strategic conversation with the firm’s three Founders to discuss corporate vision and collective cultural fit. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! AI applications are being built faster than teams can monitor, debug, or trust them. ClickHouse recently acquired Langfuse — the leading open source LLM observability platform — making it a core part of the ClickHouse product stack. Together, ClickHouse and Langfuse offer engineering teams the most powerful combination in the market: real-time, high-performance analytics infrastructure paired with best-in-class LLM tracing, evaluation, and observability tooling. This role sits at the center of that combined story. We're looking for a Langfuse Solutions Architect who is already embedded in the AI observability ecosystem — someone who understands how engineering teams instrument and evaluate LLM applications, and can credibly represent the full ClickHouse + Langfuse platform to the teams that need it most. This is not a generalist SA role. You'll be our dedicated technical presence in the LLM observability space — opening doors through the Langfuse community, deepening relationships with AI engineering teams, and helping them get the most out of a platform that now spans from raw data infrastructure to production LLM monitoring. You'll work at the intersection of community, pre-sales, and technical advisory, and you'll be the person who makes the ClickHouse + Langfuse stack the obvious choice for teams building serious AI applications. Pre-Sales & Technical Advisory • Lead technical evaluations with AI engineering teams considering ClickHouse as their observability data store, from initial architecture review through POC and production deployment, • Engage directly with data engineers, ML engineers, and platform architects to understand their LLM application stack, trace volumes, evaluation workflows, and query patterns — and map those requirements to ClickHouse capabilities, • Work across all levels of customer organizations, from individual contributors building LLM pipelines to CTOs making infrastructure decisions, • Design and deliver reference implementations, schema designs, and ingestion patterns optimized for LLM trace data at scale Pipeline & Revenue Contribution • Source and qualify pipeline directly through ecosystem relationships and community engagement — this role is expected to open doors, not just walk through them, • Partner with ClickHouse AEs to progress and close opportunities within the AI and LLM application segment, • Advocate internally for product improvements and integration enhancements that strengthen the ClickHouse + Langfuse story Ecosystem & Community Presence • Serve as ClickHouse's primary technical voice in the Langfuse community — contributing to forums, engaging on GitHub, participating in events, and building authentic credibility with AI engineers and developers, • Develop relationships with the Langfuse core team and ecosystem partners to identify joint GTM opportunities and integration improvements, • Create technical content — blog posts, tutorials, reference architectures, and demo environments — that showcases ClickHouse as the analytics backbone for LLM observability workloads, • Hands-on experience in the LLM observability or AI monitoring space — whether at a vendor or as a practitioner building and operating LLM applications in production, • Technical depth in the modern AI stack — you're comfortable discussing prompt engineering, RAG architectures, evaluation frameworks, token economics, and the data infrastructure that supports them, • Customer-facing experience — pre-sales, solutions engineering, developer advocacy, or technical account management. You've navigated technical conversations with real stakes and know how to build trust with engineering teams, • Strong foundation in data infrastructure — experience with analytical databases, distributed systems, and cloud infrastructure. Familiarity with ClickHouse, Postgres, or columnar databases is a strong plus, • Open source orientation — you understand how open source communities work, how developer trust is earned, and how to contribute authentically rather than just promote The typical starting salary for this role in the US is $200,000 - $250,000 USD The typical starting salary for this role in US Premium Markets is $230,000 - $280,000 USD For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at _. • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries., • Healthcare - Employer contributions towards your healthcare., • Equity in the company - Every new team member who joins our company receives stock options., • Time off - Flexible time off in the US, generous entitlement in other countries., • A $500 Home office setup if you’re a remote employee., • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values . Check out our or follow us on _ to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see _ for our Privacy Statement.

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

Senior Accountant Location: US or UK remote Who are we? Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera. Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health. With our headquarters in Boston, MA we are rapidly growing and expanding our team which currently has over 800 employees located in 14 different countries! The Senior Accountant position is responsible for driving operational efficiency in financial reporting and compliance using best practices and automation with ERP/enterprise accounting tool What will you do? • Own and support the monthly, quarterly, and annual close process, ensuring timely and accurate reporting, • Prepare and review journal entries, including accruals, amortization, equity‑related entries, and intercompany activity, • Prepare GAAP‑compliant financial statements and supporting schedules, • Maintain complete documentation and support for all accounting entries and balance sheet accounts, • Prepare, review, and maintain balance sheet reconciliations, identifying and resolving discrepancies, • Review and approve accounts payable expense coding to ensure accurate GL classification, cost center allocation, and timely month‑end close, • Manage and maintain the fixed asset ledger, including capitalization, depreciation, and disposals, • Reconcile intercompany transactions and ensure proper eliminations, • Support revenue and deferred revenue accounting, including collaboration with billing and revenue systems (as applicable), • Maintain and update accounting policies and procedures, ensuring alignment with GAAP and company growth, • Assist with external audits, internal audits, and regulatory or compliance requests, • Drive and participate in process improvement initiatives, including system optimization and automation, • Prepare and circulate internal management reports, • Respond to and resolve routine accounting inquiries from internal stakeholders, • Exercise a high degree of integrity, judgment, and confidentiality in all financial reporting, • Perform other duties as needed to support the Finance organization and scaling business needs What do you bring to the table? • Minimum 5 years of progressive general accounting experience, preferably in a software, SaaS, or technology‑enabled environment, • Strong knowledge of U.S. GAAP and month‑end close best practices, • Hands‑on experience with cloud‑based ERP systems such as NetSuite (preferred), Sage Intacct, or similar, • Advanced proficiency with Microsoft Excel and comfort working with large data sets, • Strong written and verbal communication skills, with the ability to explain accounting concepts to non‑finance partners, • Highly organized, detail‑oriented, and able to manage multiple priorities simultaneously, • Proven ability to meet deadlines in a fast‑moving environment, • Proactive, adaptable, and open to change and continuous learning Our core values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in _—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce _. Location: UK, Ireland, Portugal, Spain, or Netherlands Maze is a Series B-funded startup building the future of product research. Backed by world-class investors, we’re a fully remote team working across 35+ countries. Maze empowers product teams to build better, faster, and more confidently by making user insights accessible at the speed of development. With Maze, organizations can easily recruit participants, run moderated and unmoderated studies, and analyze insights in one intuitive platform. This role focuses on supporting mid-market customers across emerging European markets. The Customer Success Manager will partner with some of Maze’s most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You’ll thrive here if you’re a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range—from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross-functional teams. Own the post-sale relationship and renewal strategy for an Mid-upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long-term engagement across multiple teams and organizational levels. Fully own the renewal motion—pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross-sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi-team, or complex expansion initiatives where they lead the commercial negotiation. Advise senior stakeholders—Design Directors, Heads of Research, VP Product, and occasionally C-suite—on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid-market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Research-savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence-building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup-ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our _ for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive work space Flexible work schedule where you manage your own working hours Monthly _ points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits _. We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed. Location: Colchester Office (3 days per week) About the Role As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence. Your Impact You'll create outstanding customer experiences by: • Delivering our signature 'Gold service' standard to all customers, • Resolving inquiries efficiently through multiple communication channels, • Processing orders with precision while maintaining appropriate margins, • Building strong relationships with customers and internal teams, • Managing customer access to online resources and systems Core Responsibilities • Customer Communication: Handle inbound/outbound calls and correspondence professionally, • Order Management: Process and amend customer orders with accuracy and attention to detail, • Problem Resolution: Utilize relevant systems to address and resolve customer requests, • Data Management: Record customer information with precision, maintaining quality standards, • Access Management: Support customers with online access needs directly or through appropriate channels, • Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control, • Relationship Building: Develop strong connections with business teams and customers, • Customer Service Excellence: Proven ability to deliver outstanding customer experiences, • Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred, • Communication Skills: Excellent written and verbal communication abilities, • Problem-Solving Aptitude: Proactive approach to resolving issues efficiently, • Adaptability: Flexibility to adjust working hours based on service center requirements, • Attention to Detail: Precision in processing orders and maintaining records, • Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at _ Our benefits include: • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely, • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks, • Broader impact: take up to four days per year to volunteer, with charity match funding available too, • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves, • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year, • A flexible range of personal benefits to choose from, plus company funded private medical cover, • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares, • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more, • Recognition for great work, with global awards and kudos programmes, • As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job _.

We help the world Be Everyday Ready™ Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role:The IAM Consultant, SailPoint ISC is a customer-facing consultant responsible for implementing the technical deployments of IAM solutions at Cyderes. They work on customer projects and programs, directly with the Engagement Lead and Project Manager to deliver outstanding solutions. They maintain a high-quality of work and delighting our clients. The IAM Consultant will be well-versed in their area of expertise and will focus on delivering SailPoint. The consultant will provide subject matter expertise in SailPoint during consulting engagements, which assess, define, install, and configure a client’s security capabilities in the policy, process, technology, or organizational areas. The IAM Consultant also identifies gaps and recommends cost effective best practices to manage client risk and increase their understanding of security and privacy risk and compliance. • Work as part of a high-end consulting team to deliver product and domain expertise in Identity & Access Management, • Work on the technical delivery of IAM implementation projects, • Help gather business and technical requirements from the customer, • Provide input to functional and technical design where required, • Ensure that the technical solution meets the customer requirements and performs as per design, • Create customer delivery documentation such as implementation and configuration documents, test plans and run books, • Provide assistance to pre-sales activities such as developing client focused proposals, and running technical PoC’s, • Work closely with project manager and engagement manager to deliver tasks on time, within budget and with high quality, • Identify new and existing customer opportunities, • Help create strong customer relationships with technical stakeholders, • Share best practices with team members to contribute to enhance the IAM center of excellence, • 2+ years of hands-on experience in SailPoint ISC doing:, • Installation and configuring, • Developing lifecycle workflows, • Onboarding applications with automated provisioning, • Configuring reports and dashboards, • RBAC and Access Reviews, • Experience with databases (such as Oracle, MSSQL, MySQL), • Experience with Java or BeanShell and PowerShell preferred, • Experience with the web technologies such as XML, SPML, Web Services (SOAP/REST), web and application servers, • Strong communications skills (written and verbal), • SailPoint ISC Engineer Certification - preferred, • Readiness to travel up to 20% annually.Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role – Confluent Consulting Engineer Technology – Apache Kafka, Confluent Platform, Stream Processing Location –(Remote) UK Job Description Your role: As a Confluent Consulting Engineer, you will be responsible for designing, developing, and maintaining scalable real-time data pipelines and integrations using Kafka and Confluent components. You will collaborate with data engineers, architects, and DevOps teams to deliver robust streaming solutions. Required: · 5+ years of hands-on experience with Apache Kafka (any distribution: open-source, Confluent, Cloudera, AWS MSK, etc.) · Strong proficiency in Java, Python, or Scala · Solid understanding of event-driven architecture and data streaming patterns · Experience deploying Kafka on cloud platforms such as AWS, GCP, or Azure · Familiarity with Docker, Kubernetes, and CI/CD pipelines · Excellent problem-solving and communication abilities Preferred: Candidates with experience in Confluent Kafka and its ecosystem will be given preference: · Experience with Kafka Connect, Kafka Streams, KSQL, Schema Registry, REST Proxy, Confluent Control Center · Hands-on with Confluent Cloud services, including ksqlDB Cloud and Apache Flink · Familiarity with Stream Governance, Data Lineage, Stream Catalog, Audit Logs, RBAC · Confluent certifications (Developer, Administrator, or Flink Developer) · Experience with Confluent Platform, Confluent Cloud managed services, multi-cloud deployments, and Confluent for Kubernetes · Knowledge of data mesh architectures, KRaft migration, and modern event streaming patterns · Exposure to monitoring tools (Prometheus, Grafana, Splunk) · Experience with data lakes, data warehouses, or big data ecosystems Personal Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include: · High analytical skills · A high degree of initiative and flexibility · High customer orientation · High quality awareness · Excellent verbal and written communication skills

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center. As a Solutions Architect, you’ll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base. You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between "pets and cattle" and why that matters for scalable observability. You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams. Success in this role means being a strategic thinker and a command-line problem solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement. Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact. What You'll Be Doing: • Effective in working with customers, including business executives, project managers, and IT development staff., • Effective in understanding business needs and distilling the information into business and technical requirements., • Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture., • Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions., • Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers., • Be a strong advocate for adherence to standards and best practices., • Stay current on Grafana Labs, observability, and related technologies., • You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements., • If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you. What Makes You a Great Fit: • Located in the UK, • 5+ years of experience working on deployment teams, using project management techniques., • Direct experience with o11y., • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)., • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers, • Excellent communication skills to communicate with customers, partners, and internal members., • Kubernetes (kubectl, Helm, Tanka preferred)., • Experience with Cloud Platforms - AWS, GCP, Azure Bonus Points For: • Self-starter, adept at picking up new skills and technologies, and eager to break new ground., • Vision to help us take our company to the next level. Compensation & Rewards: In the UK, the base compensation range for this role is £103,900 - £124,500. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world. In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK. Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information. About the job: You will work closely with the business development team to pitch the solution to prospective clients and support the sales process. You’ll be the technical authority on Contentsquare and will reassure the client across multiple subjects such as implementation, performance, security and the logic behind the stats and calculations in the platform. You’ll be very commercially focused and will understand how to transfer the feature set of the platform into commercial value for the client. Rapid company growth always brings opportunities and you’ll seek these out and drive your own career forward. OUR ROCK STAR: With great passion for technology you are known for being a resourceful person and for finding solutions when problems arise. You’ll be comfortable in front of clients and colleagues and you’ll be able to convince and influence stakeholders both internally and externally. You’ll have a mix of development, analytical and sales skills and you’ll take a very keen interest in helping to drive the product forward. You’ll also be a riot at company socials and will contribute towards our excellent culture and work/life mix. You’ll be technically aware of the latest front end technologies and will be able to hold your own with CTOs and influence CEOs. Reporting to the Central + North Head of Solution Engineering, this role requires a results driven individual who will be able to evangelise and take a new product to market. We are a fast-growing company, and need people who will take initiative and ownership when executing new business in the field. \n What you’ll need to succeed: • Fluency in German & English, • A solid understanding of how a website functions, • HTML, CSS and JavaScript experience, • Excellent presentation skills, • Strong interpersonal skillsExperience working with, or a strong interest in working with, web analytics / data Things we’d like: • SaaS Sales Experience, • Experience with web analytics / optimisation / testing / personalisation, • Any experience of a modern JS framework e.g. React, Angular, Backbone, • An understanding of UX and CRO \n Why you should join Contentsquare: ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done. ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact. ▪️ Our clients, partners and investors love our industry-leading product. To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight: ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year. ▪️ Work flexibility: hybrid and remote work policies. ▪️ Generous paid time-off policy (every location is different). ▪️ Immediate eligibility for birthing and non-birthing parental leave. ▪️ Wellbeing allowance. ▪️ Home Office Allowance. ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours. ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success. ▪️ We offer many benefits in various countries -- ask your recruiter for more information. We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal . Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Springtide Project Services in the UK is searching for a Data Center Mechanical Technical Director. This pivotal role entails managing the Mechanical Engineering discipline, ensuring technical excellence in data center projects, and promoting energy efficiency and sustainability. The ideal candidate will possess extensive experience in mechanical design, strong leadership abilities, and a degree in Mechanical Engineering. Join us to drive innovation and enhance operational reliability across our data center projects. #J-18808-Ljbffr

Springtide Project Services is seeking a Data Center Electrical Technical Director to manage and guide the Electrical Engineering discipline dedicated to mission-critical data center projects. The role involves ensuring technical excellence, fostering a high-performance team culture, and leading innovation in electrical design. Candidates should have extensive experience in the electrical design of data centers, strong leadership skills, and expertise in relevant design tools. The position offers opportunities for business development and strategic initiatives. #J-18808-Ljbffr

The Data Center Mechanical Technical Director manages the utilisation, growth, and development of professionals within the Mechanical Engineering discipline, including Mechanical Engineers, HVAC Specialists, CFD Engineers, and Critical Environment (CE) Specialists. This role ensures the technical excellence, reliability, and innovation of mechanical systems across all data center projects and operations. We are looking for a Data Center Mechanical Technical Director to join our talented team at one of our offices in either the UK or Europe. The Data Center Mechanical Technical Director shall: • Be Responsible and Accountable for the Data Center Mechanical Engineering discipline., • Ensure consistent, high-quality deliverables via QA/QC reviews, technical audits, and commissioning oversight., • Support business development with technical expertise, proposal generation, and project work-hour estimates., • Possess deep technical proficiency in data center mechanical systems (cooling, hydronics, chiller plants, CRAH/CRAC, heat rejection, energy optimisation, CFD modelling)., • Support strategic company initiatives focused on energy efficiency, sustainability, uptime, and digital transformation for critical environments., • Act as an SME for all data center mechanical systems and standards to support organisational development., • Ensure adherence to global mechanical engineering procedures, standards, software tools, and compliance requirements (ASHRAE TC9.9, Uptime Institute, ISO, local code). Key Responsibilities • Coordinate with Regional Senior Directors, Project Managers, and Proposal Managers to determine scope, cost, complexity, planning, and scheduling requirements for mechanical engineering deliverables., • Assign appropriate mechanical engineering personnel to provide cost-effective technical support., • Define execution workflows, design philosophies, and levels of detail (LOD) needed to meet project objectives., • Estimate work hours for mechanical deliverables, commissioning support, and design reviews., • Ensure quality, accuracy, consistency, timeliness, and compliance of mechanical design outputs with engineering principles, codes, and internal quality standards., • Develop a strategic business plan for mechanical engineering aligned with long range company goals, including cooling innovation, energy efficiency, modularisation, and digital engineering., • Lead Mechanical Engineering Communities of Practice to promote continuous development of data center mechanical standards, guidelines, and best practices., • Liaise globally with other Directors to ensure consistent mechanical design methodology across all projects., • Drive innovation and technology adoption—AI applications, predictive maintenance, CFD modelling, digital twins, and automation—to increase productivity and system reliability., • Maintain relationships with industry bodies (ASHRAE, Uptime Institute, CIBSE, etc.) and ensure team members engage in continuous professional development., • Lead hiring, performance evaluations, salary recommendations, and development plans for the Mechanical Engineering discipline., • Plan and schedule work to ensure effective use of manpower, tools, and resources., • Serve as technical authority for inter-office work sharing, outsourcing, and QA/QC of external consultants., • Conduct capability assessments to identify knowledge gaps and implement training or recruitment strategies to close them., • Review productivity and quality reports to ensure discipline-wide optimisation., • Participate in business development, including pursuits with new or existing clients., • Contribute to sales presentations and proposals with mechanical technical content., • Support project delivery by advising on mechanical system design, redundancy planning, cooling strategies, capacity planning, commissioning, and MEP integration., • Ensure the quality of all mechanical deliverables, including cooling load analysis, CFD studies, mechanical one-lines, equipment schedules, energy modelling, and commissioning documentation., • Collaborate closely with BIM, electrical, controls, and construction teams to ensure seamless mechanical system integration., • Support risk assessments such as HAZOP, FMEA, constructability reviews, and failure mode analysis related to mechanical systems., • Travel to office and data center locations to support projects, commissioning, and business objectives., • Support change management efforts to ensure a smooth transition to new organisational structures, technologies, or procedures., • Understand and promote the organisation’s Vision and Values. Line of Report The Data Center Mechanical Technical Director reports to the Senior Director of Design. The Senior Director of Design reports to the Regional Operations Director, who reports to the Global CEO. The Mechanical Associate Directors and Senior Managers report to the Data Center Mechanical Technical Director. • Extensive experience in mechanical design, commissioning, and operation of mission critical data centers., • Proven ability to plan, organise, supervise, and coordinate technical and engineering work., • Strong analytical thinking, structured problem-solving, communication skills, and leadership ability., • HND/HNC, Bachelor’s degree, Masters or equivalent in Mechanical Engineering., • Expertise in mechanical cooling systems, CFD modelling, thermal management, chiller plants, hydronic systems, and energy optimisation., • Experience preparing mechanical design documents, specifications, cooling models, capacity management analyses, and commissioning plans., • Excellent interpersonal and stakeholder management skills., • Demonstrated ability to drive inclusive, collaborative, high-performance team cultures., • Track record of effective change leadership, talent development, and employee engagement., • Ability to partner effectively with BIM, electrical engineering, commissioning, construction, and operations functions. #J-18808-Ljbffr

The Data Center Electrical Technical Director manages the utilisation, growth, and development of professionals in the Electrical Engineering Discipline, including Electrical Engineers, Power Systems Specialists, HV/LV Engineers, Controls Engineers, and Critical Electrical Systems SMEs across the region. The Director ensures the resilience, efficiency, and technical excellence of electrical systems for all data centre projects and operational environments. We are looking for a Data Center Electrical Technical Director to join our talented team at one of our offices in either the UK or Europe. The Data Centre Electrical Technical Director shall: • Be responsible and accountable for the Electrical Engineering discipline., • Ensure consistent, high‑quality deliverables through QA/QC reviews, technical audits, and discipline governance., • Support business development with technical input, proposal content, and work hour estimating., • Possess deep technical proficiency in data centre electrical design including power distribution, redundancy philosophies, UPS systems, generators, switchgear, grounding, arc flash analysis, and controls integration., • Support strategic initiatives related to reliability, energy efficiency, sustainability, digitalisation, and power infrastructure innovation., • Act as an SME for electrical systems standards, reliability engineering, and mission‑critical infrastructure., • Ensure alignment with global electrical procedures, standards, software tools, and compliance requirements (IEEE, IEC, NFPA70, EN standards, Uptime Institute). Key Responsibilities • Coordinate with Regional Senior Directors, Project Managers, and Proposal Managers to understand the scope, cost, complexity, schedule, and deliverables for electrical design and commissioning activities., • Assign appropriate engineering resources to deliver cost‑effective, technically robust design and support., • Define electrical design philosophies, execution workflows, and levels of detail (LOD) required for project success., • Estimate work hours required for electrical deliverables, engineering studies, factory witness tests, and commissioning support., • Ensure quality, accuracy, consistency, and compliance of electrical engineering outputs with established engineering principles, company quality standards, codes, and legislation., • Develop a strategic business plan for the electrical discipline aligned with long‑term organisational goals, including innovation in power distribution, monitoring, protection, automation, modularity, and energy efficiency., • Lead Electrical Engineering Communities of Practice to drive continuous improvement of discipline standards, guidelines, and best practices., • Liaise with global discipline leaders to ensure a consistent approach to electrical system design and documentation., • Drive innovation through adoption of digital tools (ETAP, SKM, BIM, AI‑based reliability tools, digital twins, automated reporting) to increase productivity and engineering quality., • Maintain strong engagement with relevant industry organisations (IEEE, IET, Uptime Institute, NFPA, IEC committees) and promote CPD activities for the electrical team., • Conduct hiring, performance reviews, salary recommendations, and development planning for electrical engineering staff., • Plan and schedule the discipline workload to ensure effective distribution of resources., • Serve as the technical authority for inter‑office labour sharing, outsourcing, and consultant oversight., • Perform discipline capability assessments regularly, identifying knowledge gaps and resolving them through training, mentoring, or recruitment., • Review discipline productivity and quality metrics, driving continuous improvement., • Participate in business development through client engagement, technical presentations, and proposal support., • Provide expert input for electrical design documentation, including:, • Single line diagrams., • Load flow studies., • Harmonics, short circuit, and arc flash analysis., • Emergency and standby power system design., • UPS and battery system configuration., • Grounding and bonding., • SCADA/EPMS/BCMS integration., • Support commissioning processes for electrical systems, including integrated systems testing (IST), FAT/SAT, and reliability testing., • Collaborate with Mechanical, Controls, BIM/VDC, and Construction teams to ensure integrated MEP delivery., • Support project risk assessments such as FMEA, SIL, HAZOP, reliability risk assessments, and operational readiness., • Travel to office locations and data centre sites as required to support engineering, commissioning, and strategic initiatives., • Support organisational change initiatives to ensure a smooth transition when new processes, technologies, or team structures are introduced., • Understand and promote the company Vision and Values. Line of Report The Data Center Electrical Technical Director reports to the Senior Director of Design. The Senior Director of Design reports to the Regional Operations Director, who reports to the Global CEO. Electrical Associate Directors, Senior Electrical Managers, and Discipline Leads report directly to the Data Center Electrical Technical Director. • Extensive experience in the electrical design of mission‑critical data centers, including HV/LV distribution, redundant power topologies, and reliability engineering., • Proven ability to plan, organise, supervise, and coordinate electrical engineering work and multidisciplinary project interactions., • Strong analytical, structured problem solving, and communication skills with demonstrated leadership capability., • HND/HNC, Bachelor’s degree, or equivalent in Electrical Engineering., • Expertise in electrical engineering design tools and analysis software (ETAP/SKM, BIM tools, arc flash modelling, power system modelling)., • Experience preparing and reviewing electrical design drawings, specifications, protection and control strategies, and commissioning documentation., • Strong interpersonal skills for effective stakeholder management at senior levels., • Demonstrated ability to foster a collaborative, inclusive, high‑performance team culture., • Proven experience leading through organisational change, with a focus on talent management and employee engagement., • Ability to partner with cross‑functional teams (mechanical, controls, commissioning, operations, BIM) to ensure aligned project outcomes. #J-18808-Ljbffr