Admissions Adviser
9 days ago
Newcastle upon Tyne
To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures. • Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder., • Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures., • Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards., • Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures., • Maintain accurate records of applicant interactions and correspondence within relevant University systems., • Ensure all enquiries are handled efficiently and within agreed service standards., • Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams., • Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications., • Support the wider Undergraduate Admissions team with administrative and operational activities as required., • Ensure compliance with data protection legislation, University regulations, and admissions policies., • Excellent written and verbal communication skills., • Strong customer service skills with the ability to communicate with a diverse range of stakeholders., • Experience of handling enquiries and providing accurate information in a professional environment., • Excellent organisational skills and ability to manage a high volume of work., • Good attention to detail and accuracy., • Ability to work independently and as part of a team., • Competent IT skills, including Microsoft Outlook and Office applications., • Ability to follow policies, procedures, and approved guidance when responding to enquiries., • Experience working in Higher Education, admissions, student recruitment, or a customer service environment., • Experience of using CRM systems, particularly SAP CRM., • Experience of managing social media enquiries or online community engagement. showing 8? Wait continue, • Knowledge of undergraduate admissions processes, including Medicine and Dentistry admissions., • Customer Focus, • Communication and Interpersonal Skills, • Attention to Detail, • Time Management and Prioritisation, • Problem Solving, • Team Working, • Digital Literacy, • Professionalism and Confidentiality To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures. • Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder., • Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures., • Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards., • Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures., • Maintain accurate records of applicant interactions and correspondence within relevant University systems., • Ensure all enquiries are handled efficiently and within agreed service standards., • Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams., • Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications., • Support the wider Undergraduate Admissions team with administrative and operational activities as required., • Ensure compliance with data protection legislation, University regulations, and admissions policies., • Excellent written and verbal communication skills., • Strong customer service skills with the ability to communicate with a diverse range of stakeholders., • Experience of handling enquiries and providing accurate information in a professional environment., • Excellent organisational skills and ability to manage a high volume of work., • Good attention to detail and accuracy., • Ability to work independently and as part of a team., • Competent IT skills, including Microsoft Outlook and Office applications., • Ability to follow policies, procedures, and approved guidance when responding to enquiries., • Experience working in Higher Education, admissions, student recruitment, or a customer service environment., • Experience of using CRM systems, particularly SAP CRM., • Experience of managing social media enquiries or online community engagement., • Knowledge of undergraduate admissions processes, including Medicine and Dentistry admissions., • Customer Focus, • Communication and Interpersonal Skills, • Attention to Detail, • Time Management and Prioritisation, • Problem Solving, • Team Working, • Digital Literacy, • Professionalism and Confidentiality #J-18808-Ljbffr