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At Quaker Houghton, we make the essentials of everyday life possible and enable new approaches for a more sustainable, digital, and efficient future. Quaker Houghton Engineering (QHE) supports industrial customers globally as they adapt to new market demands such as electrification (EV), Industry 4.0, automation, and sustainable manufacturing through bespoke engineered equipment and turn‑key process solutions. As part of this, QH FLUID INTELLIGENCE™ offers a cutting‑edge digital and automated solution that enables real‑time monitoring and control of fluid performance and cost. By combining engineered equipment, automation, and digital analytics, it helps our customers improve production efficiency and sustainability, reduce waste, minimize operational risks, and lower total cost of ownership. The Role Based at our Coventry engineering headquarters, you will act as the technical and commercial lead for complex, bespoke engineering proposals, supporting global projects that underpin QH's FLUID INTELLIGENCE™ and engineered systems portfolio. This is a pivotal role where you will translate customer requirements into engineered solutions, defining project scope, technical approach, and commercial structure for capital equipment and services delivered worldwide. You will work closely with global sales, engineering, and manufacturing teams to ensure all proposals are technically robust, commercially competitive, and position Quaker Houghton as a long‑term engineering partner for turnkey projects. In addition, the role includes oversight of the Spares and Services function, supporting aftermarket growth and long‑term customer value. What will you do: • Management and ownership of primary delivery functions and key processes within Equipment Sales, Spares and Services., • Work with the Global QH sales and QHE Engineering teams to produce comprehensive estimates and technical proposal documents in line with customer requirements and applicable regulations for bespoke capital equipment and service sales. As well as support any other business activity as required., • As part of the QHE management team, you will also include active input to the overall company strategy, direction and operational goals, in-line with Quaker Houghton’s global strategy., • Manage the intercompany catalogue and pricing tool., • Manage costing records, order entry and sales administration systems, etc., • Ensure pricing and contractual terms follow profitability and cash flow goals, liaising with suppliers, sales team or direct customer contact as required., • Manage the spares and services team to deliver and efficient aftermarket support operation., • As part of the QHE management team, you will also include active input to the overall company strategy, direction and operational goals, in-line with Quaker Houghton’s global strategy., • Assist in the development of standardised methods, tools, and documentation manuals, to improve cost estimation and proposal production. What We Are Looking For • Proven experience in a technical sales, proposals, or applications engineering role, where leading complex proposals and cost estimation for bespoke or engineered capital equipment is key. Experience in engineering, special purpose machinery, process plant, or automation environments is highly desirable., • Strong ability to define technical scope, build accurate cost models, and support commercial decision‑making for custom engineering projects. Chemical or process engineering knowledge is a plus., • Excellent communication skills, with experience working across global, matrix‑structured organisations and engaging multiple internal and external stakeholders., • Confident in interpreting customer specifications and reviewing engineering drawings, layouts, and P&IDs. Familiarity with AutoCAD 2D (or similar) for layout review and proposal support is required. Nice To Have: • Metal working knowledge., • Chemical process knowledge., • Experience and understanding standard regulations (e.g. CE Marking, risk assessments, systems and mechanics) What's in it for you? • Competitive pay programs with bonus opportunities., • 2 annual days paid volunteering leave to dedicate to the cause of your choice., • QH University: Continuous training tools for all seniority levels., • Wellbeing, Mental Health, Colleague Resource Groups & other attractive Diversity, Equity and Inclusion programs., • Opportunities to see your efforts contribute toward the success of the business. Solving problems and creating value are part of our DNA. Who are we? We are the global leader in industrial process fluids and engineering present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. Join the team to continue to exceed customer expectations and build a better future, together.

Customer Service Assistant - Coventry Come join our fantastic team. We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! The Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers. Skills You Need • Full of determination, enthusiasm, and be able to work in fast-paced environment, • A nothing is too much trouble attitude, • Able to provide high levels of customer service and have strong communication skills, • Fully flexible around working pattern (evening and weekends will be required), • Be approachable and helpful, • Be organised, able to multi-task and attention to detail, • A strong team player Our Fantastic Benefits • Tenpin Treats - Retailer discounts and Best Doctors, • Free Bowling for family and friends, • Free Food, • Enhanced Maternity, Paternity, Adoption leave, • Medicash Health Care Cash Back Scheme, • Employee Assistance Programme, • Free counselling, • Life assurance - 2 x annual salary, • Long Service Awards, • Recommend a Friend Scheme If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).

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