Operations Coordinator
6 days ago
£30000–£45000 yearly
Full-time
Pimlico, London
The Assistant Operations Coordinator role sits at the heart of our day-to-day engine. You will help keep orders, warehouse, deliveries and client communication moving smoothly, making sure our promise to clients — on time, in full, every time — is actually delivered. From 8am to 5pm (with a one-hour break at 12), you’ll oversee the daily flow of orders across our systems and channels, coordinate with the warehouse and drivers, and keep our clients informed and confident. A typical day includes checking the previous night’s deliveries, confirming new orders, updating status in our internal tools, and making sure everyone — from chefs to drivers — knows what’s happening and when. You will act as a main operational point of contact for a group of clients, confirming orders, answering questions, and following up on any issues until they are fully resolved. You’ll support client onboarding by collecting key business information, setting them up in our systems, and making sure they know exactly how to order and what to expect from us. Internally, you’ll update daily logs and simple KPI trackers, prepare basic operational and performance summaries, and keep records tidy and accurate in our digital workspace (Notion, Google Workspace and other tools we use). When something goes wrong — a delay, a missing item, a stock issue — you will help document what happened, coordinate the fix, and ensure the learning is captured so it doesn’t repeat. You’ll work closely with the CEO, who will set priorities and support you with decisions, while you bring structure, follow-through and calm execution. This role is ideal for someone who is organised, reliable, clear in communication, comfortable with digital tools, and enjoys being at the centre of operations rather than in the spotlight. We’re looking for at least two years of experience in operations, logistics, hospitality coordination or a similar client-facing support role. Strong English, attention to detail and the ability to manage several moving pieces at once are essential. In return, we offer a £30,000–£40,000 salary depending on experience, exposure to the full operational lifecycle of a growing B2B supplier, and the opportunity to grow into a more senior operations or client-facing position as the company scales.
