Logistics Coordinator
4 days ago
Cramlington
We are seeking an experienced Import-Export Coordinator to join our client’s team. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner. The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis. Key Responsibilities • Prepare and manage all export and import documentation on a daily basis, • Liaise closely with international distributors, agents, overseas offices, and freight forwarders, • Respond promptly to telephone and email enquiries, providing accurate and timely information, • Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact, • Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs, • Collaborate with production teams to align shipping schedules with customer needs, • Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required, • Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation, • Ensure invoices and associated documentation meet all customer and regulatory requirements, • Coordinate customer returns where necessary, • Support the development and monitoring of KPIs to drive continuous improvement within the shipping department About You • Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment, • Strong working knowledge of export documentation, international shipping processes, and compliance requirements, • Excellent communication skills with the ability to build effective working relationships across multiple stakeholders, • Calm and organised approach, with the ability to work under pressure and meet deadlines, • Strong time management skills and a proactive, solution-focused mindset, • Competent in Microsoft Office applications and experienced in using ERP systems What We Offer • Full-time, permanent position (35 hours per week), • 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off, • A supportive environment that promotes work–life balance, • Opportunity to contribute to a dynamic and internationally focused organisation