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Senior Data Analyst (Service Delivery & AI Analytics) #3300 • Location: Hybrid (split between site-based and home-working), • Reports to: Global Head of Service Delivery, IT & Repairs, • Contract Type: Permanent / Full-time, • Contracted Hours/Days: 37.5 hours / 5 days per week We are hiring for a Senior Data Analyst to enable data-driven decision-making across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting. This role is critical to the ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities for the Senior Data Analyst: • Design, build, and maintain reliable data pipelines to extract data., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability., • Build and maintain robust data models., • Analyse service delivery performance., • Perform historical trend analysis and develop forecasting models., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve., • Design and deliver high-quality Power BI dashboards., • Standardise KPI definitions and reporting structures across regions., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Ensure dashboards tell a clear, actionable story rather than simply presenting data., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making., • Provide analytical insight to support continuous improvement initiatives, • Data Governance & Quality Assurance, • Stakeholder Collaboration Essential Qualifications, Skills and Experience for the Senior Data Analyst • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, Lakehouse)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines.

Experience of creating on-prem data warehouse that provides data to a Cloud Azure instance/Power BI/SharePoint. Experience developing, deploying and supporting multi-data source SQL data warehouses in an on-premises environment. Experience developing ETL procedures from multiple data sources to one

KBR, Inc is seeking a Data Warehouse Technical Lead for a 12-month FTC based in Leatherhead. The ideal candidate will have extensive experience with SQL data warehouses, developing ETL procedures from multiple data sources, and effective collaboration within team environments. The role involves desi

The role focuses on back-end development for data services, requiring expertise in Python and ETL processes.

Key responsibilities include designing ELT/ETL pipelines using Microsoft Fabric and optimising data warehouse architecture.

K + 12% Bonus + Benefits + Annual Salary Increase.We’re working with a London-based insurance broker who are looking to hire an experienced.This is a key hire, working closely with senior leadership to shape how data is structured, delivered, and leveraged across the business.You’ll play a centr

You'll establish new integrations and conduct ETL processes while collaborating with SMEs on data models.

A data solutions company in Greater London is seeking a skilled Data Engineer to enhance data platforms across transformation programmes.The successful candidate will develop data pipelines using cloud-native technologies, support integration of data sources, and contribute to best practices.Experie

You will work with big data solutions, developing ETL/ELT processes in a collaborative environment.

Responsibilities include designing ETL/ELT pipelines and creating robust data models.

The candidate will manage project timelines, implement ETL workflows, and support onboarding processes.

The ideal candidate will have experience with SQL, ETL/ELT tools, and knowledge of the Azure cloud data stack.

Quona Capital is seeking an Intern Business Data Analyst based in Guildford.This role involves managing and analyzing data, conducting studies, and providing insights to stakeholders.Ideal candidates should have a good understanding of mathematics, strong analytical skills, and proficiency in variou

Client Server in Greater London is seeking a Data Engineer with strong Python and ETL skills to work on complex systems in a flexible work environment.

Responsibilities include building ETL/ELT pipelines, developing workflows, and collaborating with teams for effective system integration.

The successful candidate will design, build, and maintain scalable data pipelines and manage ETL processes across Azure data platforms.

This role involves designing, building, and maintaining ETL pipelines while supporting data migration from legacy systems to cloud environments.

In this hybrid role, you'll design data architectures and manage databases while building ETL pipelines.

Football Radar in Greater London is seeking a Data Engineer to support its innovative data science efforts.You'll take ownership of data pipelines, ensuring that data is accurate and accessible.Responsibilities include automating data updates, building datasets, and deploying models to the cloud.Ide

This role involves owning and evolving ETL pipelines while focusing on building scalable data assets.

Perch Group is hiring a Data Engineer to provide technical solutions and lead ETL/ELT processes using Azure Data Factory.

This role involves designing and delivering Power BI dashboards, building reliable ETL pipelines using SSIS, and ensuring data quality.

The successful candidate will execute the ETL process while managing technical transitions and troubleshooting data issues.

Responsibilities include processing and exploiting Publicly Available and Commercially Available Information, building scalable ETL pipelines, and ensuring compliance with regulatory requirements.

Data Analyst to design and build interactive Power BI dashboards, develop data models, and deliver ETL processes.

Responsibilities include analyzing Oracle schemas, defining migration strategies, and building ETL/ELT pipelines.

We are looking for an ETL Engineer with a strong analytics engineering focus to work within our FlightDeck infrastructure, ensuring data is arriving reliably, well‑modelled, and analysis‑ready for planners, strategists and clients. You will be responsible for maintaining and configuring data pip

A digital transformation specialist in Greater London is looking for an Informatica Senior Data Engineer.The role requires strong expertise in Informatica and a background in data engineering, particularly within Azure environments.The position offers a rate of £400‑£475 per day and requires SC

Mercor is seeking a Data Engineering Expert to build and develop ETL/ELT pipelines, dbt models, and Airflow/Dagster DAGs.

Gravitas Recruitment Group (Global) Ltd is seeking a Data Engineer for a crucial technology transformation project with a Lancashire-based Social Housing provider.The successful candidate will bridge the gap between complex code and business strategy, utilizing core technical skills in SQL, Python,

JSS is looking for a Data Engineer with insurance experience to join their data team in London.The role involves building and maintaining scalable data pipelines, performing data integration, and collaborating with teams across onshore and offshore locations.Required skills include Python, PySpark,

A tech consulting firm in the UK is seeking an experienced Senior Data Engineer with a focus on ETL design and development. Responsibilities include designing scalable ETL processes, performing data quality validation, and mentoring junior team members.

An innovative media agency in Greater London is seeking an experienced ETL Engineer.

The role involves using SQL to perform the full Extract, Transform, Validate, and Import (ETL) processes, ensuring smooth data transitions.

This role requires creating ETL pipelines and working in an Agile environment.

Wonderfield Group in Greater London is seeking a Junior Data Engineer.In this role, you'll support the design and maintenance of data pipelines, aiding data-driven decision-making across their operations.Ideal candidates are detail-oriented, proactive, and eager to learn in a hybrid working environm

Responsibilities include building and maintaining Data Lakes and Data Warehouses on Amazon Redshift, developing Power BI datasets, and optimising ELT/ETL pipelines.

This position involves managing project timelines and resources, preparing ETL specifications, and setting up ETL workflows in a low-code environment.

Telefónica Tech (EN) is seeking a Data Quality Analyst to enhance digital transformation.The role involves designing a Data Quality framework, executing tests while ensuring data accuracy across systems.A minimum of 5 years in related fields is essential.Proficiency in SQL, Azure DevOps, and experi

Data Engineer Python ETL SaaS (PR/100686) London, England. Data Engineer (Python ETL AWS SaaS) Remote UK to £95k. You have experience of building ETL data pipelines.

The role involves designing and maintaining ELT and ETL pipelines in a large-scale AWS environment.

The role involves technical project management and ETL implementation, requiring 2+ years of experience in Futures, Equities, or FX operations. Ideal candidates will have programming knowledge and familiarity with CloverDX or similar ETL systems.

A leading data transformation firm is looking for a Senior Test Engineer to design and implement automated test frameworks for data pipelines and ETL processes.

Prime Video & Amazon MGM Studios in Greater London is hiring a Business Intelligence Engineer to support Prime Video's strategy.Responsibilities include creating business-critical reports, data ingestion pipelines, and collaborating with finance and business stakeholders.The ideal candidate will hav

The ideal candidate will have strong experience with Safe FME and FME Flow for ETL pipelines, as well as proficiency in geospatial web mapping tools like ArcGIS and QGIS.

Key responsibilities include designing automated tests for ETL processes, data validation, and supporting cloud solutions like AWS and Azure.

A leading media agency in Greater London is seeking an experienced ETL Engineer to enhance their FlightDeck infrastructure. Ideal candidates have at least 3 years of experience in ETL and SQL Server management.

Ideal candidates will have expertise in SQL, Python, and data visualization tools such as Tableau or Quicksight, along with experience building ETL pipelines.