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Senior Data Analyst (Service Delivery & AI Analytics) #3300 • Location: Hybrid (split between site-based and home-working), • Reports to: Global Head of Service Delivery, IT & Repairs, • Contract Type: Permanent / Full-time, • Contracted Hours/Days: 37.5 hours / 5 days per week We are hiring for a Senior Data Analyst to enable data-driven decision-making across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting. This role is critical to the ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities for the Senior Data Analyst: • Design, build, and maintain reliable data pipelines to extract data., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability., • Build and maintain robust data models., • Analyse service delivery performance., • Perform historical trend analysis and develop forecasting models., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve., • Design and deliver high-quality Power BI dashboards., • Standardise KPI definitions and reporting structures across regions., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Ensure dashboards tell a clear, actionable story rather than simply presenting data., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making., • Provide analytical insight to support continuous improvement initiatives, • Data Governance & Quality Assurance, • Stakeholder Collaboration Essential Qualifications, Skills and Experience for the Senior Data Analyst • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, Lakehouse)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines.

SC-Cleared ETL Developer (Talend / Oracle). Develop and maintain ETL solutions within an existing.

Client Server in Greater London is seeking a Data Engineer with strong Python and ETL skills to work on complex systems in a flexible work environment.

Test Triangle is seeking a hands-on Fabric engineer in London with significant experience in Fabric data ETL. Responsibilities include designing and building Fabric ETL, making decisions on Fabric components, and coaching analysts and developers.

An innovative media agency in Greater London is seeking an experienced ETL Engineer.

Develop and maintain ETL processes (data ingestion, transformation, reporting, etc.

This position involves managing project timelines and resources, preparing ETL specifications, and setting up ETL workflows in a low-code environment.

Telefónica Tech (EN) is seeking a Data Quality Analyst to enhance digital transformation.The role involves designing a Data Quality framework, executing tests while ensuring data accuracy across systems.A minimum of 5 years in related fields is essential.Proficiency in SQL, Azure DevOps, and experi

The role involves designing and maintaining ELT and ETL pipelines in a large-scale AWS environment.

A leading data transformation firm is looking for a Senior Test Engineer to design and implement automated test frameworks for data pipelines and ETL processes.

The role involves technical project management and ETL implementation, requiring 2+ years of experience in Futures, Equities, or FX operations. Ideal candidates will have programming knowledge and familiarity with CloverDX or similar ETL systems.

The role involves designing and executing tests for ETL loads, ensuring data quality, and performing functional and regression testing across APIs.

A leading hedge fund in Greater London is seeking a Data Engineer to join their Industrials portfolio team.This role involves developing data pipelines and infrastructure, supporting investment decisions through robust data analysis, and communicating insights effectively within a technical team.Ide

Nomia Ltd in Greater London is seeking a Data Engineer to drive innovation through data solutions.The ideal candidate should have over 3 years of experience in data engineering, expertise in Microsoft Azure tools, and proficiency in Python and PostgreSQL.Responsibilities include designing data pipel

Motability Operations Limited is seeking a strong technical developer for a 12-month fixed-term contract focused on building data feeds and BI solutions.The candidate will work in an agile scrum team, primarily using Oracle ODI and Snowflake for data integration and visualization.Key skills include

Candidates should have strong SQL and experience with ETL/ELT tools like Talend or Informatica, alongside knowledge of cloud platforms such as AWS.

The role involves developing ETL and ELT pipelines, integrating data from various platforms, and translating business needs into data solutions.

Validus Risk Management is seeking a Python Software Engineer to join their Client Success Team in Greater London.The role involves owning multiple concurrent initiatives and designing full stack solutions that align with best practices.Candidates should have 1–3 years of software development expe

A global leader in electronic trading is seeking a Data Platform Engineer based in Greater London.This role involves building and managing data processes on Tradeweb's platform, optimizing code and enhancing data pipelines.Candidates should have over 3 years of experience in Data Platform Engineerin

Prime Video & Amazon MGM Studios in Greater London is hiring a Business Intelligence Engineer to support Prime Video's strategy.Responsibilities include creating business-critical reports, data ingestion pipelines, and collaborating with finance and business stakeholders.The ideal candidate will hav

The role involves building and maintaining data processing pipelines, requiring strong analytical skills and experience with cloud services and data ETL tools.

In this hybrid role, you'll design data architectures and manage databases while building ETL pipelines.

Responsibilities include building ETL/ELT pipelines, developing workflows, and collaborating with teams for effective system integration.

The successful candidate will design, build, and maintain scalable data pipelines and manage ETL processes across Azure data platforms.

This role involves designing, building, and maintaining ETL pipelines while supporting data migration from legacy systems to cloud environments.

Football Radar in Greater London is seeking a Data Engineer to support its innovative data science efforts.You'll take ownership of data pipelines, ensuring that data is accurate and accessible.Responsibilities include automating data updates, building datasets, and deploying models to the cloud.Ide

This role involves owning and evolving ETL pipelines while focusing on building scalable data assets.

Perch Group is hiring a Data Engineer to provide technical solutions and lead ETL/ELT processes using Azure Data Factory.

The role focuses on back-end development for data services, requiring expertise in Python and ETL processes.

Key responsibilities include designing ELT/ETL pipelines using Microsoft Fabric and optimising data warehouse architecture.

You'll establish new integrations and conduct ETL processes while collaborating with SMEs on data models.

A data solutions company in Greater London is seeking a skilled Data Engineer to enhance data platforms across transformation programmes.The successful candidate will develop data pipelines using cloud-native technologies, support integration of data sources, and contribute to best practices.Experie

You will work with big data solutions, developing ETL/ELT processes in a collaborative environment.

Responsibilities include designing ETL/ELT pipelines and creating robust data models.

The candidate will manage project timelines, implement ETL workflows, and support onboarding processes.

The ideal candidate will have experience with SQL, ETL/ELT tools, and knowledge of the Azure cloud data stack.

K + 12% Bonus + Benefits + Annual Salary Increase.We’re working with a London-based insurance broker who are looking to hire an experienced.This is a key hire, working closely with senior leadership to shape how data is structured, delivered, and leveraged across the business.You’ll play a centr

JSS is looking for a Data Engineer with insurance experience to join their data team in London.The role involves building and maintaining scalable data pipelines, performing data integration, and collaborating with teams across onshore and offshore locations.Required skills include Python, PySpark,

Key responsibilities include collaborating with technology teams, developing Python ETL pipelines, and building reporting solutions using Tableau.

Key qualifications include experience in test automation for ETL processes, proficiency in SQL, and hands-on knowledge of Python.

You will be responsible for maintaining and configuring data pipelines in our ETL tool, owning transformations, data models and metric definitions, and ensuring data can be confidently used across the agency. We are looking for an ETL Engineer with a strong analytics engineering focus to work within

This permanent position involves designing and maintaining ETL and data pipelines on Google Cloud Platform (GCP). The ideal candidate should possess strong experience in data engineering, ETL development, and have a background in the banking or financial services domain.

The successful candidate will design, build, and maintain data pipelines, execute ETL processes, and create data models.

Mercor is seeking a Data Engineering Expert to develop ETL pipelines and ensure data quality.

Claims Recruitment Services is seeking a Senior Data Engineer in London to lead ETL processes and support the migration to a cloud-native data platform. In this role, you will manage the ETL pipeline crucial for financial reporting, while also improving the cloud architecture.

The ideal candidate will have experience in Data Engineering, particularly with ETL tools like Python, along with a solid understanding of database concepts.

Key responsibilities include designing SQL data solutions, developing ETL pipelines, and ensuring data quality.

The role focuses on enhancing the data platform, developing ETL/ELT pipelines, and improving data quality and reporting.