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Senior Data Analyst (Service Delivery & AI Analytics) #3300 • Location: Hybrid (split between site-based and home-working), • Reports to: Global Head of Service Delivery, IT & Repairs, • Contract Type: Permanent / Full-time, • Contracted Hours/Days: 37.5 hours / 5 days per week We are hiring for a Senior Data Analyst to enable data-driven decision-making across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting. This role is critical to the ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities for the Senior Data Analyst: • Design, build, and maintain reliable data pipelines to extract data., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability., • Build and maintain robust data models., • Analyse service delivery performance., • Perform historical trend analysis and develop forecasting models., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve., • Design and deliver high-quality Power BI dashboards., • Standardise KPI definitions and reporting structures across regions., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Ensure dashboards tell a clear, actionable story rather than simply presenting data., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making., • Provide analytical insight to support continuous improvement initiatives, • Data Governance & Quality Assurance, • Stakeholder Collaboration Essential Qualifications, Skills and Experience for the Senior Data Analyst • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, Lakehouse)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines.

SC-Cleared ETL Developer (Talend / Oracle). Develop and maintain ETL solutions within an existing.

JSS is looking for a Data Engineer with insurance experience to join their data team in London.The role involves building and maintaining scalable data pipelines, performing data integration, and collaborating with teams across onshore and offshore locations.Required skills include Python, PySpark,

An innovative media agency in Greater London is seeking an experienced ETL Engineer.

This position involves managing project timelines and resources, preparing ETL specifications, and setting up ETL workflows in a low-code environment.

Candidates must have over 5 years of relevant experience, particularly in ETL testing, programming languages like Python and SQL, and strong skills in test management tools like JIRA and DevOps.

Ideal candidates will have programming knowledge and familiarity with CloverDX or similar ETL systems. The role involves technical project management and ETL implementation, requiring 2+ years of experience in Futures, Equities, or FX operations.

A leading data transformation firm is looking for a Senior Test Engineer to design and implement automated test frameworks for data pipelines and ETL processes.

The role involves designing and maintaining ELT and ETL pipelines in a large-scale AWS environment.

Prime Video & Amazon MGM Studios in Greater London is hiring a Business Intelligence Engineer to support Prime Video's strategy.Responsibilities include creating business-critical reports, data ingestion pipelines, and collaborating with finance and business stakeholders.The ideal candidate will hav

A growing deep-tech consultancy in Greater London is seeking an experienced Software Engineer for a permanent hybrid role.The position involves delivering strategic advisory and engineering services to clients, designing data models, and implementing AI solutions.Candidates must have strong skills i

Key responsibilities include collaborating with technology teams, developing Python ETL pipelines, and building reporting solutions using Tableau.

The role requires deep experience in ETL testing, Python, SQL, and cloud services like AWS and Azure.

Develop and maintain ETL processes (data ingestion, transformation, reporting, etc.

This permanent position involves designing and maintaining ETL and data pipelines on Google Cloud Platform (GCP). The ideal candidate should possess strong experience in data engineering, ETL development, and have a background in the banking or financial services domain.

The successful candidate will design, build, and maintain data pipelines, execute ETL processes, and create data models.

Mercor is seeking a Data Engineering Expert to develop ETL pipelines and ensure data quality.

Key responsibilities include designing SQL data solutions, developing ETL pipelines, and ensuring data quality.

The role focuses on enhancing the data platform, developing ETL/ELT pipelines, and improving data quality and reporting.

This role supports healthcare data migration and archiving projects, providing a great opportunity for early career professionals to build experience in data migration, ETL, SQL, and healthcare technology.

The role involves designing and executing tests for ETL loads, ensuring data quality, and performing functional and regression testing across APIs.

A leading hedge fund in Greater London is seeking a Data Engineer to join their Industrials portfolio team.This role involves developing data pipelines and infrastructure, supporting investment decisions through robust data analysis, and communicating insights effectively within a technical team.Ide

Candidates should possess a degree in a related field and experience in SQL, REST APIs, JavaScript, and ETL.

Nomia Ltd in Greater London is seeking a Data Engineer to drive innovation through data solutions.The ideal candidate should have over 3 years of experience in data engineering, expertise in Microsoft Azure tools, and proficiency in Python and PostgreSQL.Responsibilities include designing data pipel

Key qualifications include experience in test automation for ETL processes, proficiency in SQL, and hands-on knowledge of Python.

Candidates should have strong SQL and experience with ETL/ELT tools like Talend or Informatica, alongside knowledge of cloud platforms such as AWS.

The role involves developing ETL and ELT pipelines, integrating data from various platforms, and translating business needs into data solutions.

Validus Risk Management is seeking a Python Software Engineer to join their Client Success Team in Greater London.The role involves owning multiple concurrent initiatives and designing full stack solutions that align with best practices.Candidates should have 1–3 years of software development expe

A global leader in electronic trading is seeking a Data Platform Engineer based in Greater London.This role involves building and managing data processes on Tradeweb's platform, optimizing code and enhancing data pipelines.Candidates should have over 3 years of experience in Data Platform Engineerin

In this role, you will design, build, and maintain ETL and ELT pipelines, ensuring data quality and performance.

We are looking for an ETL Engineer with a strong analytics engineering focus to work within our FlightDeck infrastructure, ensuring data is arriving reliably, well‑modelled, and analysis‑ready for planners, strategists and clients. You will be responsible for maintaining and configuring data pip

Your responsibilities include establishing data integrations, conducting ETL activities, and collaborating with SMEs to validate data models.

Mitie Cleaning & Hygiene Services is seeking a Data Engineer to design and develop ETL/ELT pipelines in a hybrid work environment.

Identify process gaps and recommend improvements to optimize ETL operations and data quality Communicate effectively with stakeholders to report progress challenges and solutions related to ETL projects. Ensure adherence to data governance quality standards and compliance throughout the ETL lifecycl

This role involves designing and delivering Power BI dashboards, building reliable ETL pipelines using SSIS, and ensuring data quality.

The successful candidate will execute the ETL process while managing technical transitions and troubleshooting data issues.

Responsibilities include processing and exploiting Publicly Available and Commercially Available Information, building scalable ETL pipelines, and ensuring compliance with regulatory requirements.

Data Analyst to design and build interactive Power BI dashboards, develop data models, and deliver ETL processes.

The role involves using SQL to perform the full Extract, Transform, Validate, and Import (ETL) processes, ensuring smooth data transitions.

Responsibilities include building and maintaining Data Lakes and Data Warehouses on Amazon Redshift, developing Power BI datasets, and optimising ELT/ETL pipelines.

The ideal candidate will have strong experience with Safe FME and FME Flow for ETL pipelines, as well as proficiency in geospatial web mapping tools like ArcGIS and QGIS.

A leading media agency in Greater London is seeking an experienced ETL Engineer to enhance their FlightDeck infrastructure. Ideal candidates have at least 3 years of experience in ETL and SQL Server management.

Ideal candidates will have expertise in SQL, Python, and data visualization tools such as Tableau or Quicksight, along with experience building ETL pipelines.

You will collaborate in an agile team, designing high-performance data solutions, developing robust ETL services, and leveraging AI tools to enhance workflows.

You will be responsible for maintaining and configuring data pipelines in our ETL tool, owning transformations, data models and metric definitions, and ensuring data can be confidently used across the agency. We are looking for an ETL Engineer with a strong analytics engineering focus to work within

A digital transformation specialist in Greater London is looking for an Informatica Senior Data Engineer.The role requires strong expertise in Informatica and a background in data engineering, particularly within Azure environments.The position offers a rate of £400‑£475 per day and requires SC

Mercor is seeking a Data Engineering Expert to build and develop ETL/ELT pipelines, dbt models, and Airflow/Dagster DAGs.

Gravitas Recruitment Group (Global) Ltd is seeking a Data Engineer for a crucial technology transformation project with a Lancashire-based Social Housing provider.The successful candidate will bridge the gap between complex code and business strategy, utilizing core technical skills in SQL, Python,