We are looking for a very special person to join our friendly team and take on a clinic manager role to help us grow and expand, whilst handling day to day front of house duties at our busy skin clinic in Beckenham High Street. Clinic Manager and beauty / dermatology experience are essential. This will be a hybrid role where the successful candidate will spend 3 days weekly on reception and 2 to 3 days undertaking managerial tasks Key Roles: - Overseeing the smooth running of the clinic - Managing the reception team - Managing the beauty therapist and medical teams - Greeting clients - Taking bookings online and over the phone using the Phorest booking system - Handling enquiries - Setting sales targets - Undertaking employee reviews - Identifying and responding to KPI’s on a monthly basis with the team - Stock checks and ordering - Organising team training and meetings - Organising and overseeing clinic events - Creating monthly plans to ensure flow and growth
This role is ideal for someone with a strong marketing background in the hospitality or restaurant industry, who also has a flair for business development and enjoys building B2B relationships in hospitality. You’ll be responsible for promoting both our restaurants and catering services, conducting market research, and managing sales and marketing activities from end to end. In addition to your core responsibilities, you will also support the management team in day-to-day restaurant operations when needed, ensuring a seamless alignment between marketing initiatives and front-of-house experiences. ⸻ Key Responsibilities Marketing (Restaurant & Catering): • Develop and implement integrated marketing strategies for both dine-in and catering services. • Plan and execute digital campaigns across social media, email marketing, and online advertising platforms. • Manage content creation for Instagram, website, menus, and print materials. • Track and analyse marketing KPIs, customer engagement, and return on investment. • Conduct market research to identify trends, target audiences, and competitor insights. • Build and maintain relationships with corporate clients, event planners, universities, and local businesses. • Organise and attend industry events, tastings, and meetings to generate leads. • Manage the full sales funnel — from inquiries and quotations to follow-ups and client feedback. Operational Support: • Collaborate with the management team to align marketing strategies with operational goals. • Provide hands-on support during peak times and special events, helping ensure a smooth guest experience. ⸻ Requirements • Bachelor’s degree in Marketing, Hospitality Management, or Tourism Management (preferably from a recognised university). • Fluency in English (spoken and written). • Minimum 3 years of experience in a marketing and/or sales role within the hospitality, restaurant, or catering industry. • Strong communication, negotiation, and client relationship skills. • Proficiency in digital marketing tools such as Meta Business Suite, Mailchimp, Google Ads, and Canva. • Highly organised, detail-oriented, and results-driven.