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  • Receptionist (Part-time 24 Hours)
    Receptionist (Part-time 24 Hours)
    5 days ago
    £16–£17.5 hourly
    Part-time
    South Kensington, London

    Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. As a Part-time (24 hours) Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment. Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of. Responsibilities: • Greeting guests with warmth and professionalism, creating a positive first impression., • Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail., • Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email., • Assisting guests with special requests and providing information about hotel facilities and local attractions., • Collaborating closely with our front office team to ensure seamless operations and guest satisfaction., • Upholding impeccable standards of presentation and professionalism at all times. What you Need: • A passion for hospitality and a genuine desire to exceed guest expectations., • Strong communication skills and the ability to engage with guests from diverse backgrounds., • Exceptional organisational skills and a meticulous attention to detail., • A positive attitude and the ability to thrive in a fast-paced, team-oriented environment., • Previous experience in a similar role is essential What We Offer: • Competitive hourly rate of £16 - £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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  • Receptionist
    Receptionist
    11 days ago
    £15.63 hourly
    Full-time
    London

    Client Host – Mayfair, London Fixed-Term: Monday 19th October to Thursday 24th December 40 hours per week | Monday to Friday | 9am-6pm The Opportunity We believe exceptional guest service is about more than a warm welcome. It's about creating experiences that make people feel valued, supported and genuinely cared for. We are looking for a Client Host to join our team in the heart of Mayfair, providing Reception support for our global renowned client to support their move into their new Head Office. This is an ideal opportunity for someone who loves people, thrives in professional environments and takes pride in delivering consistently high standards of service. As a Client Host, you will be the face of our clients' workplace ensuring every guest, visitor and colleague receives a first-class experience. What You'll Be Doing • Delivering a professional, welcoming and memorable visitor experience, • Managing visitor arrivals and sign-in procedures, • Handling telephone and email enquiries professionally, • Supporting meeting room management and workplace coordination, • Building positive relationships with clients, visitors and colleagues, • Maintaining presentation standards within reception and communal areas, • Acting as a trusted ambassador for both Hestia and our client What We're Looking For We're far more interested in attitude than a perfect CV. You'll be someone who: • Naturally enjoys interacting with people, • Takes pride in creating positive experiences, • Is reliable, adaptable and highly organised, • Remains calm and professional in a busy environment, • Has excellent communication skills, • Is confident working independently across multiple locations, • Demonstrates initiative and a proactive mindset, • Understands the importance of discretion and professionalism Previous experience in reception, guest services, hospitality, corporate front of house or customer service would be advantageous, but we are equally interested in individuals with the right mindset and enthusiasm. Why Join Hestia? At Hestia, our people are everything. We are committed to creating an environment where individuals feel supported, valued and empowered to grow. You'll join a business that believes in developing talent, recognising achievements and creating opportunities for progression. In return, you'll receive: • Comprehensive induction and training, • Ongoing learning and development opportunities, • A supportive and people-focused culture, • Regular coaching and feedback, • Recognition for your contributions and achievements, • The opportunity to be part of a growing, ambitious business The Details Position: Client Host Location: Mayfair, London Start Date: 19th October End Date: 24th December Hours: 40 hours per week Working Pattern: Monday to Friday, 9am-6pm Salary: £125 per day + holiday pay If you're someone who believes that small moments of care create lasting impressions and would like to be part of a team that genuinely values people, we'd love to hear from you.

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  • Hotel Receptionist
    Hotel Receptionist
    26 days ago
    £12.71–£13 hourly
    Full-time
    Pimlico, London

    We are looking to recruit a Receptionist to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English.The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way.Experience • Previous experience working within a reception environment preferred, but not essential, • Skills and Knowledge, • Strong Communication skills (verbal, listening, writing), good level of English essential, • Pro-active and reliable, • Able to work alone and within a team SPECIFIC DUTIES • Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner, • Manage all guest queries in a professional and courteous manner, • Ensure all banking and cash handling procedures are followed, • Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out., • Up-sell whenever possible to increase revenue, • Work with other departments on a regular basis to ensure guest satisfaction, • Be knowledgeable about all areas of the hotel, • Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.

    Immediate start!
    No experience
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  • Hotel Receptionist
    Hotel Receptionist
    2 months ago
    £28100 yearly
    Full-time
    London

    Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It’s an exciting time to join us as a receptionist. Key Responsibilities: • Deliver a warm, seamless, and memorable arrival and departure experience, always putting people first and creating a genuine sense of welcome at Hyde and Seek Hotel., • Manage check-in and check-out processes with precision and efficiency, ensuring accuracy and exceptional attention to detail., • Anticipate guest needs and respond to requests, queries, and feedback with professionalism, warmth, and care., • Provide personalised service by recognising returning guests, preferences, and special occasions., • Maintain a polished and inviting Front of House environment, ensuring every detail reflects the hotel’s unique character and energy., • Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to deliver a seamless and elevated guest experience., • Handle guest feedback and service recovery with confidence, turning every interaction into a positive and lasting impression., • Promote room categories, hotel experiences, and services in a natural and engaging way to enhance guest satisfaction and revenue., • Ensure accuracy in billing, payments, and cash handling procedures, maintaining trust and operational excellence., • Support the wider Front Office team during busy periods, contributing to a collaborative and guest-focused environment., • Contribute ideas to enhance the guest journey, bringing creativity and personality to the Front of House., • Represent Hyde and Seek Hotel with pride, embracing its connection to the local community and its distinctive spirit. About You: • Minimum 1 year experience in a Receptionist role, ideally within hotel environment., • A natural host with a genuine passion for hospitality and a strong commitment to putting people first, both guests and colleagues., • Strong attention to detail, ensuring every aspect of the guest experience is delivered with care and precision., • Confident in handling guest feedback and resolving challenges with professionalism and empathy., • Well-organised, able to multitask effectively while maintaining high standards., • Commercially aware, with the ability to enhance the guest journey through thoughtful recommendations., • Professional, polished, and committed to excellence in presentation and service., • A true ambassador for Hyde and Seek Hotel, bringing energy, creativity, and pride to every interaction. Some of the benefits you can enjoy as a permanent member of staff include: • Competitive salary, • Discounts on hotel rooms and food and beverage worldwide, • Learning and development opportunities, • Recommend a friend bonus, • Wage stream financial wellbeing program, • Recognition programs, • Wellbeing programs, • Free meals whilst on duty, • Employee assistance programme, • 28 days paid holiday per year (inclusive of bank holidays), • Team building events, • Monthly Employee Appreciation Lunch, • Paid birthday off and so much more! If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

    Immediate start!
    No experience
    Easy apply
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