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  • Reception Supervisor
    Reception Supervisor
    6 days ago
    £29852.16 yearly
    Full-time
    London

    Salary -- Discussed at venue. Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms. A bit about what you will do... Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay. • Ensure all guest queries and complaints are dealt promptly with in a satisfactory manner, • Ensure a thorough and proactive administration of the groups invoicing, • To work, closely with the Reception Manager and The Duty Manager to ensure that any recurring issues and problems faced by the guest are recording in the DM Report., • Be fully conversant with all room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, • Help DM with additional tasks such as Cosmos PMs/Letters for Delay Flights/Credit Limit/Room Rec when needed, • Ensure a commercial attitude is adopted at all times and maintain an awareness of all Sales opportunities within the hotel to maximise room sales and revenue for the Hotel, • To establish a good working relationship with all the guests and colleagues, creating a team that works well together and with other departments., • Providing a high-quality service comes naturally to you., • Strong organizational skills and attention to detail., • Very good at multi-tasking and remaining calm under pressure., • Excellent communication skills with a high standard of written and spoken English., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Most of all, you will have an approachable, positive, and proactive manner., • 4-star hotel experience in a similar role is a real advantage.

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  • Sous Chef
    Sous Chef
    2 months ago
    £30000–£40000 yearly
    Full-time
    London

    Sous Chef – Luxury Aviation & Private Events Elevate Culinary Excellence at 30,000 Feet Are you a disciplined culinary leader with a passion for precision? We are seeking a Sous Chef to join our elite team specializing in bespoke catering for private aviation, high-end corporate events, and exclusive private experiences. This is not a standard line-cook role; it is an opportunity to craft restaurant-quality experiences for private clients from around the world. The Role As second-in-command, you will support the Head Chef in managing daily kitchen operations and leading a high-performing team. You will oversee the production of meticulous, multi-course menus that must maintain their integrity from the kitchen to the cabin or event venue. Key Responsibilities: • Production Leadership: Supervise meal production according to strict airline specifications and event run-sheets., • Quality Control: Ensure every dish meets our high standards and specifications before leaving our HQ., • Menu Innovation: Assist in developing seasonal, creative menus tailored to specific client dietary requirements., • Operational Excellence: Maintain rigorous hygiene and safety standards (HACCP/SALSA) and manage stock control to minimize waste., • Experience: Minimum of 3–5 years in a premium kitchen environment (Michelin-starred, 2+ AA Rosette, or high-end event catering preferred)., • Skills: Understanding of diverse culinary techniques and the ability to plate attractively under pressure., • Logistics Mindset: Strong organizational skills to manage the complex timing of aviation and event delivery., • Attributes: Meticulous attention to detail, a positive leadership style, and absolute discretion when dealing with high-profile clients., • Competitive Salary: £40,000 – £50,000 per annum, depending on experience., • Work-Life Balance: Many shifts follow straight-day patterns with occasional flexible evening requirements for events., • Environment: Work in a high spec facility with access to the finest premium ingredients and suppliers., • Growth: Real opportunities for career progression into Senior Sous or Head Chef roles within our expanding global group.

    Immediate start!
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