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  • Housekeeping Floor Supervisor
    Housekeeping Floor Supervisor
    1 day ago
    £14.5–£16 hourly
    Full-time
    London

    We're hiring a Housekeeping Supervisor to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Supervisor / Floor Supervisor who will not only be required to carry our supervisor duties within the housekeeping department but will also, be required to support with the following when required: Cleaning guests’ room when required Self-Check cleaned rooms Support Head Housekeepers when they are on leave or days off. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Refer a friend scheme and earn £150 for each person you refer Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experience as a Housekeeping Supervisor / Floor Supervisor Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties: Participate in and carry out various housekeeping duties including room cleaning/public area cleaning/linen management/supervisor

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  • Guest Experience Manager
    Guest Experience Manager
    1 day ago
    £30000–£35000 yearly
    Full-time
    London

    Reporting directly to the Operations Manager, the Guest Experience Manager (GXM) will oversee the day-to-day operations of the museum, ensuring the Guest Experience team is well coached and equipped to meet their objectives. Team Management Managing a team of approximately 15–20, the GXM will foster a supportive and unified staff culture. Key responsibilities include completing and communicating staff rotas, coaching and training staff, conducting probation and performance reviews, and carrying out basic fact-finding exercises. Gift Shop & Retail Operations The GXM is responsible for the smooth operation of the museum’s gift shop, supervising a team of five shop staff. Duties include ensuring exceptional customer service, overseeing merchandising standards, managing retail POS procedures, monitoring stock levels, and coordinating replenishment. The GXM will create and communicate shop staff rotas, support training and development, lead performance reviews, and ensure sales targets and retail KPIs are met. Collaboration with the Operations Manager on product launches, visual merchandising, and promotional activity is essential. Guest Experience Delivering outstanding guest experiences sets Paradox Museum apart. The GXM will lead with exemplary customer service skills, manage the flow through the museum, handle time-slot management, answer guest questions, and act as the first point of escalation. Mastery of the ticketing system and retail POS is essential. Facilities and Operations Each shift, the GXM will manage all operational elements to ensure a safe environment for staff and guests. Responsibilities include key holding, acting as first aider and fire warden, performing daily reconciliation banking tasks, and troubleshooting IT and maintenance issues. The GXM will also liaise with cleaning and maintenance contractors and complete regular facility reports. Minimum Requirements • Minimum two years’ team leadership experience within a high-volume Customer Service, Leisure, Tourism, or Hospitality environment, • Experience in rota creation and communication, staff training, and performance review, • Supervisory level experience with Box Office/POS, • Experience in managing labour budget and delivering targeted KPIs, • First aid, fire marshal, and personal licence certificate holder (desirable) Personal Attributes • Outstanding organisational and time-management skills, • Excellent communication and presentation skills, • Fluency in English (verbal and written); additional languages desirable, • Ability to thrive in a fast-paced environment, • Enthusiastic about change and capable of driving the business forward

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  • Maintenance Assistant
    Maintenance Assistant
    26 days ago
    £28000–£28712 yearly
    Full-time
    London

    Maintenance Officer About the role This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Head of Building and Facilities in the delivery of planned, reactive maintenance and cleaning tasks. The role will ensure a safe, clean and welcoming environment for residents employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors. Responsibilities • To support daily, weekly & monthly planned maintenance tasks as scheduled, • (fire alarm tests, water temperature recording, emergency lighting tests, etc.)., • • Support Customer Services with planned room health & safety checks, • • Support the delivery of first line response to reactive maintenance, cleaning and, • repairs., • • Minor building fabric spot cleaning, repairs, decorating tasks and plumbing, • repairs., • • Check of plant rooms and boilers for leaks and general condition, • • Ensure equipment is well maintained, adequately stored and meets all safety, • requirements, • • Ensure that all portable electrical appliances are tested as required, • • Use a range of common hand and power tools to carry out your job as required, • • Assist with inspection of the condition of the grounds, building and facilities, • • General janitorial duties as requested., • • Ad-hoc porterage duties (moves and changes, furniture management and etc.)., • • Maintain accurate digital documentation., • • Provide excellent customer service to residents, ensuring they are made aware, • of work order progress in a timely manner., • • Proactively walking the Communal Areas and all floors, reporting and following, • up on any health & safety, maintenance or cleaning issues, • Ensure the organisation’s Health and Safety procedures regarding Safety at, • Work are consistently implemented and followed., • • Contribute to Risk Assessment activities and implement appropriate actions., • • Monitor and liaise with Sub-Contractors ensuring good Health and Safety, • Practices are being carried out and quality of work is of high standard., • • Clear snow and grit paths during bad weather periods., • • Ensure that all duties and services provided are in accordance with policies and, • procedures., • • Monitor and action tasks listed on in-house systems, in a timely manner,, • ensuring the key performance indicator requirements are in place., • • To comply with individual responsibilities, in accordance with work role for, • health and safety in the workplace., • • To undertake such other duties within the competence of the post holder which, • may be required from time to time., • Person specification, • Ideal attributes for meeting the needs of the position and being an effective member, • of the wider Your Place team., • Experience, • Experience of risk assessment or a health & safety qualification, • Experience of building cleaning and maintenance, handyperson or caretaking, • duties., • Qualifications, • Building trade or health & safety/facilities management qualification, • Skills & knowledge, • Good understanding of health and safety requirements within a building, • environment, • Good communication skills, • Good IT and systems skills, • Abilities, • Ability to interact and communicate effectively with a wide variety of people, • maintaining professional boundaries, • Ability to manage own work load effectively and under pressure, • Ability to accurately input information on a database or information systems, • Personal qualities, • Confidence to challenge where necessary in relation to property / security, • matters, • Diplomatic and tactful, • Patient and tolerant, • Self-motivated and enthusiastic, • Honesty, reliability and punctuality, • Good interpersonal skills, • Desirable criteria, • Full driving licence, • Before starting this position, you’ll need to undergo a criminal record checks

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  • Head Chef
    Head Chef
    2 months ago
    £40000–£45000 yearly
    Full-time
    London

    Job Description: Head Chef / Deli Manager Role Title: Head Chef / Deli Manager Reports To: Business Owner Location: Hackney Salary: £40k Focus: Operational management, food safety compliance, stock control, and active leadership on the service line. • Peak Service Leadership: Actively run the pass/service area during all peak trading hours. This includes controlling the flow of orders (in-house and Deliveroo), ensuring tickets are cleared efficiently, and setting the pace for the team., • Quality Control (QC): Actively check the temperature and presentation of all outgoing food against the Recipe Book and Assembly Instructions. Immediately correct any variances on the line., • Workflow Implementation: Directly enforce the planned Split Kitchen Strategy on busy days, ensuring the Front/Service line and the Back/Prep Kitchen communicate and operate efficiently., • HACCP & Food Safety: Act as the nominated Food Safety Lead. Ensure strict compliance with all UK Food Safety regulations, including temperature control (Fridges ≤5∘C), cross-contamination prevention, and proper storage., • Compliance Records: Full utilisation of the TRAIL APP., • System Implementation: Immediately implement and manage all new operational documentation, including the Daily Check Sheet, Open/Close Procedures, Recipe Book, and Kitchen Prep List., • Deep Clean Management: Oversee the initial professional deep clean and establish daily/weekly cleaning rotas to maintain standards across all areas (kitchen, prep spaces, public areas, and toilets)., • Stock Management: Control all stock, ordering, and deliveries. Enforce strict FIFO (First In, First Out) rotation across all fridges and dry stores to eliminate waste (especially perishables)., • Full utilisation of Seamless back office system., • Ordering & Supplier Relations: Use the Order List and Supplier List to negotiate best value and minimise complexity. Conduct Supplier Comparisons as part of a 2-6 month plan to optimise ingredient costs., • Waste Reduction: Directly address and eliminate the current issues of over-ordering and rotten food. Log and report all waste weekly., • Staff Development: Manage, motivate, and mentor the existing team (Chefs, Baristas, KPs). Cultivate a culture of high work ethic, accountability, and procedural adherence., • Performance Management: Address underperformance decisively (specifically the current issues with stock control, duty of care, and following instructions)., • Rota Management: Create efficient staff rotas to meet demand while controlling labour costs. USE ROTA APP., • Culture: While focusing on systems, the manager must ensure a professional environment that enables the Barista team to maintain the "on-brand chatty vibe." 3. Requirements & Experience • Experience: 2-5 years of relevant culinary experience, ideally at a Sous Chef level or higher, with demonstrable experience in managing and running a fast-paced service line., • Knowledge: Comprehensive understanding of UK Food Safety/HACCP principles and documentation requirements., • Skills: Proven experience in stock management, inventory control, and cost reduction. Strong organisational, leadership, and communication skills. Exceptional ability to multitask between cooking, delegation, and management., • Motivation: Must be driven by growth and profit margin improvement through meticulous operational control.

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