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  • Maintenance Assistant
    Maintenance Assistant
    2 days ago
    £45000 yearly
    Full-time
    London

    Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. We are currently looking for a proactive and hands-on Maintenance Assistant to join the Pachamama Family. In this role, you will support the upkeep, safety, and smooth operation of all venues, ensuring our restaurants remain fully functional, well-presented, and maintained to the highest standards for both guests and team members. This is an excellent opportunity for someone practical, reliable, and solution-focused who enjoys working in a fast-paced hospitality environment. Key Responsibilities • Carry out daily maintenance tasks and routine inspections across all venues, • Complete minor repairs including plumbing, drainage, electrical, carpentry, painting, and general maintenance work, • Perform routine safety checks including fire alarm testing, emergency lighting checks, and machinery inspections, • Respond promptly and effectively to maintenance requests from operational teams and management, • Support planned preventative maintenance programmes, • Ensure all equipment, fixtures, fittings, and facilities remain safe, functional, and well-maintained at all times, • Maintain accurate records of maintenance work completed and report unresolved issues promptly, • Ensure compliance with all health, safety, and fire regulations, reporting any risks or incidents immediately, • Work independently or collaboratively with the wider maintenance and operations teams, • Drive between venues as required using the company van, • Carry out regular vehicle safety checks and maintain company vehicles in a clean, secure, and roadworthy condition, • Communicate maintenance concerns, safety risks, or improvement opportunities proactively to management, • Carry out additional duties as reasonably requested by the Maintenance Manager Requirements * Full clean UK driving licence required • Minimum 2 years' experience in a maintenance role, • Strong problem-solving and troubleshooting skills, • Basic knowledge of plumbing, electrical, carpentry, painting, and general building repairs, • Reliable, self-motivated, and able to work with minimal supervision, • Good command of spoken and written English, • Flexible hours, including weekends and night shifts on a rota basis, • Hospitality or restaurant experience is advantageous but not essential Benefits * 28 days holiday • Pension scheme with 3% employer contribution, • Comprehensive on-the-job training, • Friendly and supportive working environment, • Employee Assistance Programme offering psychological, financial, and legal support, • Monthly salary payments (last Friday of each month), • Wagestream access — stream up to 50% of your earnings at any time, • £300 referral bonus for successful candidate recommendations, • Complimentary breakfast, lunch, and dinner while on shift, • Generous staff discount across all Pachamama Group restaurants, • Career development opportunities and regular performance appraisals If this sounds like the right opportunity for you, we'd love to hear from you. Come grow with us at Pachamama Group — and be part of something truly exciting.

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  • Warehouse Supervisor
    Warehouse Supervisor
    6 days ago
    £32000 yearly
    Full-time
    London

    Description Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for. About The Role We’re looking for a proactive and detail-oriented Warehouse Supervisor to take full ownership of our daily warehouse operations. This is a key role at the heart of our Food & Beverage and Logistics function, ensuring everything runs smoothly, safely, and efficiently. Working closely with our Soft FM and Maintenance teams, you’ll play a vital role in maintaining high operational standards while supporting wider business needs. Please note that a full UK driving license is required for this role. Key Responsibilities • Warehouse Operations, • Oversee deliveries, including unpacking, organisation, and supplier liaison for damaged or missing items, • Maintain accurate stock control, rotation, and regular stock takes, • Ensure all inventory data is recorded and up to date, • Health, Safety & Hygiene, • Maintain a clean, safe, and compliant warehouse environment, • Monitor product dates to uphold a 5-star hygiene standard, • Manage waste, recycling, and storage audits, • Inventory & Fulfilment, • Ensure a 100% picking rate for next-day deliveries, • Work closely with Procurement to guarantee timely stock availability, • Carry out final quality checks before dispatch, • Operational Support, • Process deliveries for multiple departments, ensuring items are stored and labelled correctly, • Support maintenance operations by preparing stock for scheduled site visits, • Logistics & Driving Cover, • Provide driver cover when required, including early starts (from 4:30 AM), • Ensure timely delivery of goods to client locations, • Security & Fleet Management, • Manage keys, fobs, and access systems accurately, • Carry out regular vehicle checks and coordinate repairs when needed, • Additional Duties, • Handle urgent or reactive purchasing requests, • Support 3D space scanning (Matterporting) following training Interview Process • Phone call with a member of the team, • 1st round interview in our office with Phil (Head of Soft FM/Logistics), • Final interview with COO About You We’re looking for someone who is hands-on, reliable, and thrives in a fast-paced environment. Essential: • Full clean UK driving licence, • Experience in warehouse operations, facilities management, or a similar field, • Strong attention to detail and commitment to high standards, • Ability to work independently and take initiative, • Good communication and organisational skills, • Knowledge of health & safety regulations We’ll Kitt you out 🤝Generous stock option scheme (ask us what this means if you’re not sure) 🤑Starting salary of £36,500 - £46,000 🏖 28 days holidays a year plus Bank Holidays 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver 💔 Pregnancy loss support leave 🕺 Regular socials. We love a good party. 🤑Octopus MoneyCoach 👶Workplace Nursery Benefit 🚲Cycle to Work scheme 🚉Season Ticket Loans 🧠WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact Requirements • Full UK driving license

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  • Executive Housekeeper
    Executive Housekeeper
    6 days ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    1 month ago
    £12.71–£15 hourly
    Full-time
    South Kensington, London

    Job Title: Bartender and Waiter / Waitress Location: Quinta Department: Hospitality / Customer Service Reports to: Front of House Manager / General Manager Job Overview We are looking for a welcoming, professional, and highly organised Front of House Team Member to join the team at Quinta. As the first point of contact for guests, you will play a key role in creating a positive and memorable experience, while also preparing and serving drinks to a high standard. Key Responsibilities • Greet and welcome guests in a friendly and professional manner, • Manage reservations, walk-ins, and seating arrangements efficiently, • Prepare and serve hot and cold beverages (e.g. coffee, tea, soft drinks, and bar service if applicable), • Maintain consistency and quality in all drink preparation, • Provide accurate information about menus, drinks, services, and facilities, • Handle customer enquiries, requests, and complaints promptly and courteously, • Coordinate with kitchen and service staff to ensure smooth operations, • Maintain cleanliness and organisation of the front-of-house and drink preparation areas, • Monitor stock levels for beverages and inform management of shortages, • Process payments and manage tills where required, • Uphold Quinta’s standards of service, hygiene, and presentation at all times Skills & Requirements • Previous experience in a front-of-house, barista, or bar role preferred, • Basic knowledge of drink preparation (coffee making skills or bar experience is a plus), • Excellent communication and interpersonal skills, • Strong organisational and multitasking abilities, • Positive attitude with a customer-first mindset, • Ability to remain calm under pressure in a fast-paced environment, • Understanding of food safety and hygiene standards, • Flexible availability, including evenings, weekends, and holidays What We Offer • Competitive pay, • A supportive and friendly team environment, • Staff discounts and perks. How to Apply Interested candidates should submit their CV and a brief cover letter outlining their experience and availability. Quinta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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