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Join Our Team: Duty Manager \n\n We’re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. \n\n Navigate your future and lock in your career as we keep our canals open and alive. \n\n Working Hours & Location \n\n This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. \n\n\n Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high‑quality environment for all visitors. \n\n The Duty Manager will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. \n\n\n Key Responsibilities \n\n • Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other.\n\t, • Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.\n\t, • Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints.\n\t, • Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning.\n\t, • Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works\n\t, • Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.\n\t, • Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.\n\t, • HND or Degree in relevant discipline or proven experience in a similar role\n\t, • Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.\n\t, • Customer service training qualification – Welcome Host or equivalent\n\t, • Valid driving licence appropriate to vehicle for specific roles\n\t, • Trust minimum safety learning standards\n\t, • Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate\n\t, • Proven experience in a customer facing relevant to the task required.\n\t, • Previous retail/catering experience - Desirable\n\t, • Proven experience in direct sales, handling cash and the application of appropriate procedures\n\t, • Proven experience in monitoring budgets and providing management reporting.\n\t, • Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks\n\t, • Proven experience leading volunteers\n\t, • Proven experience with the use of computers and software packages\n\t, • Ability to work flexibly, in accordance with business demands.\n\t

Visitor Services Assistant Northwich | Part Time | Contract | £12.73 an hour Introduction Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor. As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities. Key Duties Welcoming visitors and providing friendly, inclusive customer service. Operating the visitor welcome area, handling cash and card payments. Promoting Forestry England memberships and upcoming activities. Responding to visitor enquiries with enthusiasm and accurate information. Helping maintain clean, safe, and welcoming facilities. Completing basic risk assessments and following health and safety procedures. Training in first aid and assisting visitors when required. Carrying out any other reasonable duties as requested by your line manager. Requirements Proven experience delivering excellent customer service, face-to-face and digitally. Ability to work effectively as part of a team. Understanding of health and safety principles, or willingness to learn. Confidence using IT systems, including Microsoft Office. Willingness to work in both indoor and outdoor environments. Desirable Experience Experience using electronic admissions or retail till systems. Previous cash handling experience. What We Offer A unique working environment in the heart of the forest. A customer-focused role with variety and responsibility. Opportunities to support community engagement, events, and volunteering. Full training provided, including first aid. Interested? Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting