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Are you looking for a new assignment to start immediately? Your new company Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents. Your new role • Deliver a warm, professional reception service to all students and visitors., • Handle enquiries via phone, email, website and in person with accuracy and care., • Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes., • Organise key/fob distribution, returns and replacements., • Support open days, viewings, student events and promotional activities., • Sort, log and distribute mail and parcels., • Provide general admin support including scanning, filing and maintaining databases., • Follow debt recovery procedures and liaise with students/guarantors about overdue rent., • Manage meeting room bookings and set-up (AV and refreshments as required)., • Ensure contractor sign-in and health & safety processes are followed., • Log maintenance issues, prioritise and monitor progress to meet service KPIs., • Handle customer complaints professionally and support continuous service improvement., • Assist with basic property upkeep to maintain clean, presentable communal areas., • Excellent communication and customer service skills, • Organised, proactive and able to multitask, • Confident handling busy reception and admin duties 4773163