Offres care manager à DurhamCréer des alertes d'emploi

To be shortlisted for this key role of Home Manager, you will need the following experience: * At least 3 years’ management experience within a residential or dementia care setting. Stephen James Consulting is partnering with an established “not-for-profit” elderly care prov

We are seeking an experienced and passionate Registered Home Manager to lead a well-established 50-bed residential care service in Middlesbrough. The home provides high-quality long-term, short-term and respite care, with specialist support for individuals living with Alzheimers, dementia, physical disabilities, and complex needs. The service is currently rated Good by the Care Quality Commission...

Job Title: Reception Helpdesk Assistant Department: Estates and Facilities Directorate Accommodation and Commercial Services Grade: Grade 3 Salary range: £23,751-£24,570 Working arrangements: Fixed-term (until 23rd December 2026) Full time (35 hours per week, 5 days out of 7) There may be a requirement to work evenings and weekends, as business demands Onsite working only Closing date: Sunday 14th December 2025 The University At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here. The Role and Department As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information. The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. More information on the services provided by the Estates and Facilities Directorate can be found on the website. The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 days annual leave, plus 8 public holidays and 4 customary days, a total of 39 days per year, including time off between Christmas and New Year., • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies., • Discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions., • Onsite nursery and children's clubs during the summer holidays., • Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme., • The opportunity to take part in staff volunteering activities., • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)., • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues, from qualifications to IT skills, courses and apprenticeships. To be considered for this role, here are the skills/experience we're looking for: Essential Criteria Qualifications/Experience 1. Five GCCEs at least Grade C or Level 4 (or equivalent), including English Language and Mathematics, or equivalent experience., 2. Experience of working in a team delivering customer focussed administrative services to ensure the delivery of high-quality services., 3. General administrative experience in an office environment., 4. Experience of managing time and a varied workload to meet deadlines. Skills/Abilities/Knowledge 5. Good spoken and written communication skills., 6. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, and Microsoft 365 applications., 7. Committed to training/continuing professional development., 8. Ability to solve problems as part of a team and resolve straightforward issues., 9. Ability to provide advice and guidance to a range of colleagues and customers., 10. Proven track record in a similar role, including customer care and administrative support in a similar environment., 11. Good standard of organisational skills and ability to use initiative in day-to-day tasks and forward planning. Desirable Criteria 1. Excellent attention to detail., 2. NVQ level 3 in a relevant discipline., 3. RSA level 2 word processing or equivalent. How to Apply We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. Who to contact for more information If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Louise Bellenger, Reception Helpdesk Manager, , would be happy to speak to you. Typical Role Requirements Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate. Service Delivery • Show a commitment to equality, diversity and inclusion and the University's values., • Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role., • Provide direction to service users about the range of events and activities and how to access them., • Respond to service users, reporting problems relating to the University's estate and facilities, reacting promptly to all works requested via a range of communication routes, in accordance with procedures., • Log, record and pass on information for use by others., • Carry out some tasks that may require specialist skills., • Follow established procedures when carrying out your role or refer to more senior colleagues when necessary., • Collect, organise and record data and information accurately for use by others., • Gather and collate data and information, including feedback, for others to use for evaluation and decision-making., • When carrying out your role, apply relevant industry and regulatory standards., • Use standard office-based devices and applications such as word, excel and power point to deliver services., • Look after yourself and others by following health and safety regulations, being aware of any hazards and risks and reporting any incidents., • Follow University identification and security procedures when dealing with stakeholders new to a service area., • Follow established security protocols when dealing with other staff that are new to an area of work., • Teamwork/Liaison, • Deliver a frontline service to stakeholders with team members., • Help your colleagues when required with other key activities undertaken within your service., • Help and cooperate with the rest of your team on operational matters to help achieve shared objectives., • Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way., • Provide absence and/or additional cover at any of the University's Reception Helpdesks. Communication/Personal • Liaise with representatives from other teams/service areas, where necessary., • Liaise with students, offering guidance and support, where appropriate., • Liaise with internal and external stakeholders, where appropriate., • Answer calls to the switchboard, providing advice and assistance, as required., • Follow established procedures to respond to queries and bring any complex issues to the attention of more experience team members., • Respond to queries by providing routine information and signposting to additional guidance., • Learn the skills needed to deliver services in a front-facing customer services environment., • Any other reasonable duties. SECONDMENT The post is full time / part time, fixed term until December 2026 and may be offered on an internal secondment basis subject to the agreement of the current line manager. Please note that in submitting your application, Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement, which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Are you a dynamic and motivated Home Manager looking for an exciting new challenge? Our client, a reputable private care provider, is seeking a Home Manager to lead a medium-sized nursing home for older people and those with dementia in Cleveland. This is a fantastic opportunity to make a real diffe

As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart. At Barchester we empower our home managers to be the best leaders they can be. REWARDS PACKAGE Our Home Manager rewards package is one of the best in the

Customer Sales Manager / Customer Relations Manager required at our Mere Hall Care Home in Hornsea!. We have an exciting new role for a Customer Sales Manager based at Mere Hall care home in Hornsea. As an experienced sales and business development professional who thrives on meeting revenue targets

Spring 2026 Internship: This position is located at our HQ in Durham NC. Expected program dates are January 20 April 24 2026. Anticipated working hours will be 20-to-30 per week around class schedules. Final hours and schedule will be determined between the intern and their manager. Note: Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future. Therefore in order to be considered for this position you must have the ability to work without a need for current or future visa sponsorship. The Mechanical Engineer Intern will work closely with Hardware Development Manufacturing Test and our Customers to support our growing product line of Point of Sale solutions in a fast-paced highly technical and continually evolving business. The ideal candidate will have some background working in the Retail Industry while developing their professional expertise in their area of specialization. Areas of Expertise & Special Skills: • Assure that new equipment will safely comply with performance criteria for use with computer software programs and make any necessary hardware modifications to fix mistakes and other issues., • Work with interdisciplinary design teams such as those for hardware mechanical and software, • Design new hardware using SolidWorks, • Practical experience with a variety of hardware devices., • Exceptional written and verbal communication abilities., • Self-driven with exceptional analytical and critiquing skills, • Strong ability to solve problems, • Attention to detail, • Ability to function a member of a small team., • Work with team to create/modify designs for parts and assemblies, • Work with team to update part drawings or specifications, • Work with team on defects that arise from the design, • Assist in building prototypes or early units, • Learn about how our products go from an idea to a fully-fledged product This role involves hands on designing using SolidWorks. About the Company: Toshiba Global Commerce Solutions Inc. is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader. The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy. EEO: Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation. DIVERSITY EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customersthe retail industry and becoming a more responsible company as we help create a brighter future. Required Experience: Intern Key Skills ABAP,Home Care,Horticulture,Clinical,Arbitration Law,Archicad Employment Type : Intern Experience: years Vacancy: 1

Our client is seeking to recruit an experienced Assistant Site Manager (New Build Housing) support the Site Manager in the progression quality and innovation of our clients new build housing developments. This requires the coordination of all information to allow the development to run through from initial conception to full completion endeavouring to ensure that all properties are completed within the site programme and budget whilst adhering to safe construction processes of the NHBC and building regulations at all times. Core Responsibilities: • Understanding the Health & Safety requirements and policies relating to the safety of all colleagues customers external partners and operations under your control and ensure that they are fully and correctly implemented in accordance with the appropriate risk assessments and / or method statements., • Support in the management of the onsite construction and customer care responsibilities ensuring that the effective compliance control and deployment of the construction and onsite customer care activities as per the company policies and processes., • Assist in managing the working partnerships with Housing Associations third party providers and subcontractors to ensure that all contractual terms are met., • Assist in the management of the site to maintain and deliver its build programme in accordance with budgets and forecasts., • Assist in the management and supervision of all onsite labour and sub-contract activities ensure the compliance with all Helath & Safety standards., • Monitor and assist in the management of site waste in accordance with the Group policies and processes and ensure compliance with sub-contractors., • At all times comply with reponsibilities under the companys health & safety and environmental and corporate responsibilities policies and all other policies procedures and instructions., • Assist in promoting community engagement on the development., • Any other duties as reasonably requested., • Maintain all company administration procedures as required. The ideal candidate will have previous experience working on high volume new build housing devlopments with an extensive knowledge and experience of managing labour only groundworkers / subcontractors as well as possessing: • Full UK Driving Licence., • Excellent knowledge of construction build programmes., • Strong commercial awareness., • Comprehensive knowledge of construction processes., • Experience of successfully delivering customer service requirements., • Awareness of codes of practice e.g. NHBC building regs etx. Qualifications and Training • Relevant qualification or good experience in Construction Management CSCS card as a minimum., • SMSTS Card Holder., • First Aid at Work., • Scaffolding CISRS. Benefits: • Generous Holiday Entitlement of 26 days per annum Bank Holidays., • Choice of company car / car allowance., • Discretionary bonus scheme., • Holiday Buy Back Scheme., • Company Pension Scheme., • Private Medical Insurance Scheme., • Life Assurance Scheme., • Share Plan Purchase., • High Street / Store Discounts. If you would like to apply for this position please call Tower Staff Construction on (office hours 9:00 to 5:00) out of office hours or email us a copy of your CV. Tower Staff Construction LTD welcomes job applications from all suitably qualified candidates. We regret however that we are unable to offer employment to anyone without documented proof of their right to live and work in the UK. Required Experience: Manager Key Skills Invoicing,Hematology,Commercial,F&B,Biotech Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 38907 - 50000

Bureau Manager Tesco Travel Money Catterick Job Type: Permanent Hours per week: 37.5 Salary:27495 Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team you will receive a monthly or weekly rota. Benefits: • A comprehensive voluntary benefits package which provides discounted corporate rates to a wide range of insurances such as Private Medical Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens) Allergy Intolerance and Other Health Tests., • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical mental and financial., • A wide range of employee discounts provided by Bravo Benefit, • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime, • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex as well as the option to sell days, • Opportunity to earn a monthly bonus on top of base salary for hitting targets, • Pension with a great Pension Provider Scottish Widows. Current Job Not Taking You Places Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. Its their desire to deliver exceptional results service and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team we want you as our next Bureau Manager. As an integral part of Tesco Travel Money you will be placed on-site in one of our bustling Bureaus situated within an Tesco retail store. Thousands of customers will step foot through the door each day with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision. What will you be doing • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco, • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available, • Focusing and reviewing customer feedback service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives, • Engaging with customers to process all foreign exchange transactions accurately and efficiently, • Delivering on key performance goals both procedural operational and customer focused, • Utilising your keen eye for detail to process daily online FX request and deliveries, • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency What do I need to have • A passion for leading - Youll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives putting in place effective processes and procedures to achieve your goals., • Great communicator and motivator Youll find talking with people and building relationships comes naturally to you. Youll not only be a great talker but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard., • Great customer service matters to you You know what good service looks like you understand the ramification of delivering bad service and a poor customer experience so you make it your goal to deliver exemplary service in every interaction., • Desire to succeed Youll have the drive and vision to want to make a difference to enjoy what you do care about the impact you have and the way you make people feel. What does the interview process look like Step 1 Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call. Step 2 Youll then be invited to an online interview with one of our Talent Acquisition Partners. Here well give you more insight into Travelex and the role whilst finding out a bit more about you. Given youd be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test too thatll youll complete. Step 3 If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have. Step 4 If the bureau visit goes well well reach out and offer the opportunity to join Travelex as our newest employee. If youre unsuccessful well still reach out to you to provide detailed feedback. We owe you that much as an employer whos dedicated your time to meet with us. Please note as part of the onboarding process you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process. About Travelex We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers access to international money however and whenever. Exciting We think so! Your journey starts here so take the first step to become part of the Travelex Team by clicking apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status. #Yorkshire Required Experience: Manager Key Skills Administrative Skills,Time Management,Policy Development,Listening Skill,Leadership skills,Organizational Skill,Oversight Management,Communication,Legislature Development,Legal & Compliance,Relationship Management,Strategic Thinking Skills,Team Player Spirit,Management Skill,Problem Solving Skills Employment Type : Full-Time Experience: years Vacancy: 1

Hill Learning Center is seeking an in-person Director of Technology to play a critical role in advancing Hills mission by ensuring that technology effectively supports programs employees and the communities we serve. Reporting to the Chief Financial Officer this leader will develop and oversee a comprehensive technology strategy that strengthens organizational capacity enhances program delivery and ensures secure reliable systems across Hill. The Director provides both strategic vision and hands-on management leading both the IT Support Specialist and Education Technology Manager. Key Responsibilities Strategic Leadership • Manage and lead the technology team including the Education Technology Manager and the IT Support Specialist., • Develop and implement a technology roadmap that aligns with Hills strategic plan and mission., • Serve as a thought partner to program operations and leadership teams on the integration of technology to improve outcomes and efficiency., • Monitor emerging technologies and recommend innovations that advance access equity and program reach., • Support the Education Technology Manager with instructional and assistive technology in Student Programs using the latest tools and research as a guide., • Collaborate with the IT Support Specialist to maintain reliable and secure technology systems network infrastructure and access for employees students and guests., • Establish and monitor key performance indicators for IT services such as phones and AV equipment to increase reliability and dependability., • Identify and address technology and security gaps in infrastructure and projects by establishing needs and requirements at all stages of project implementation., • Perform regular network and data security audits using industry standards and tools., • Lead and mentor the technology team promoting a culture of collaboration service and continuous improvement., • Develop and manage the technology budgets., • Manage technology vendor relationships and contracts., • Ensure responsive high-quality technology support across the organization., • Provide training and professional development for employees to build confidence and skill in using technology., • Participate in team meetings activities and events as needed and participate regularly in Hill meetings events and committees., • Build collaborative working relationships across Hill while enhancing knowledge of all facets of the organization., • Advance Hill culture and core values and identify ways to contribute build community and support others beyond individual and team responsibilities., • Support community and culture-building activities via technical planning insight and support., • 5 years of proven experience in technology leadership infrastructure management and strategic planning, • Understanding of educational technology artificial intelligence and its application in learning environments, • Excellent communication collaboration and problem-solving skills, • Experience managing budgets and vendor relationships, • Proven success in leading and managing technology teams and projects and aligning technology with mission impact, • Mission-driven with a commitment to advancing educational equity and opportunity, • Collaborative leader who listens well and builds trust across teams, • Strategic thinker with the ability to translate big-picture goals into practical solutions, • Ability to lift up to 50 pounds and perform physical activities such as reaching bending stooping kneeling and operating basic tools Hill Learning Center maintains a robust and secure technology infrastructure that supports both administrative and instructional needs. The Director of Technology will assist in managing and maintaining the following systems and platforms: • Enterprise-grade firewall and threat prevention platform, • Enterprise switching and wireless infrastructure, • Device management solutions for Windows Apple and Chromebook end-user devices, • Microsoft 365 suite including Outlook Teams SharePoint and OneDrive, • Microsoft Teams based telephone system Hill Learning Center actively strives to create diverse inclusive and equitable learning environments representative of the communities we serve. We acknowledge celebrate and honor diversity which has many dimensions including learning styles race ethnicity sex religion sexual orientation and economic background. About Hill Learning Center: Founded in 1977 Hill Learning Center is a hub for equitable and differentiated research-based practices for supporting students with learning differences and attention challenges. Through a range of K-12 student and educator programs and strategic partnerships with leaders in the field Hill aspires to ensure students with learning and attention challenges receive the instruction and support they need regardless of where they attend school or whether they have a formal diagnosis. Hill Learning Center is accredited by the Southern Association of Colleges and Schools and is a member of the National Association of Independent Schools. Hill Learning Center is also approved by the North Carolina Department of Public Instruction as an alternative school for children with learning disabilities and Hills Professional Development Training Program is accredited by the International Multisensory Structured Language Education Council. To learn more about Hill Learning Center click here. Hill grounds our work in our Core Values and commitment to diversity and inclusion. Core Values We Learn We are lifelong learners. We approach all that we do with a growth mindset and a commitment to continuous learning and improvement. We learn from our students our colleagues other educators and our partners. We seek out and embrace new ideas while remaining true to strategies we know work. We Empower We empower students to take charge of their own learning and lives. We empower teachers to use their knowledge skills and creativity to lead students to success. We empower staff to discover new and better ways of doing things. We Reach We strive to reach an ever-increasing number of students teachers and schools to support their growth and success. We partner to extend our reach expand our expertise and learn from others. We challenge and support students teachers our partners and our colleagues to reach their full potential. We Relate We develop personal relationships with students parents teachers colleagues and partners. We empathize. We listen. We communicate. We collaborate. We connect. We relate. We Care We care about students and their families. We care about teachers. We care about each other. We care about making a difference in students lives in schools and school districts and in our community. Diversity Equity & Inclusion Statement Hill believes every student needs success. We honor and value each individual. We celebrate differences and diversity. We are stronger when we are inclusive. We strive for equity in all we do. Required Experience: Director Key Skills Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1

Customer Service Advisor (Complex Queries) 37 hours per week Fixed Term Contract for Maternity Cover - 12 months Location: Hybrid working with Salvus House Durham or Pearl House Peterborough as a base Job Level: D Salary: starting from 26493 (pro-rata) with opportunities to increase salary within our Role Progression matrix plus a discretionary bonus potential of up to 8% of annual salary Reporting to: SME Complex Queries Team Leader The current contact centre hours are between the hours of 9am-5pm Monday-Friday We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview. ABOUT US Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society. The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. WHATS IN IT FOR YOU Wealth • Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave, • Bonus potential, • Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes, • Income protection scheme, • Personal accident insurance, • 4x salary life assurance, • 24 days holiday rising to 26 (plus bank holidays), • A day off for your birthday, • Half a day on Christmas Eve and New Years Eve, • The option to buy holidays, • Hybrid/Flexible working, • Healthcare cashback and treatment scheme, • Cycle to work scheme, • Annual conference and Christmas party, • 24/7 Employee Assistance Programme, • Enhanced maternity and paternity pay, • Enhanced shared parental and adoption leave, • We care about you as an employee and have a range of resources available to both you and your family THE ROLE IN A NUTSHELL The Complex Queries team are responsible for handling of contact through Billing Queries Complex Queries and Complaints. The role pries itself on phone first contact to ensure that we capture the customers requirements as accurately as possible. You will work collaboratively with all of the SME customer contact team and the wider business to deliver a consistent high quality and efficient level of support for SME Customers. You will be able to work towards and exceed internal and external targets and support the wider teams with knowledge and experience of internal and external processes in line with market and operational codes. We have a great culture here at Wave and we pride ourselves on helping our people help our customers and also on the personal development of our people. The role will suit you if you have experience in the utilities industry and specifically dealing with complex queries / complaints although not essential as we offer training and support in this area. It would be advantageous if you come from a contact centre background where you have experience of working towards and exceeding targets. The role would fit someone who has a great telephone manner where displaying empathy conveying complex explanations comes easy to them. WHAT WILL YOUR TYPICAL DAY LOOK LIKE • Deal with complex queries received by the SME team, • Seek proactive solutions for customers and communicate effectively with internal and external customers., • Ensure a satisfactory outcome is reached when dealing with customers complaints and ensure these are dealt with within required timescales., • Ensure all customer contact queries are logged and completed within the required timescales., • Supporting the credit control team with appropriate information regarding customers, • Maintaining customer records on appropriate internal and external systems and websites., • Handling sensitive data relating to customer accounts ensuring all data is entered in a compliant manner and with regulatory code in mind, • Liaising with internal and external stakeholders as required., • Other reasonable administrative tasks in line with business needs WHAT DO WE NEED FROM YOU Essential • Experience of working in customer service environment, • Effective listening and questioning skills, • Computer literate especially around Microsoft office, • Professional and courteous with positivity, • Problem solving, • Give and receive feedback, • Results driven SLAs and KPIs, • Customer driven / can do attitude, • Team player, • Work under pressure whilst achieving business targets, • Manage multiple workstreams and workloads, • Billing system experience / CRM, • Contact centre experience Please refer to the essential criteria in the___

Sharpsmart is a leading provider of innovative waste management solutions committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe efficient and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work environment where continuous improvement and customer satisfaction are at the forefront of everything we do. The Customer Service Coordinator be responsible for delivering outstanding customer service at the Spennymoor facility. This role focuses on managing customer interactions ensuring timely and effective resolution of customer requests and complaints and driving customer satisfaction through proactive communication and support. The Customer Service Lead will work closely with internal teams to ensure a seamless customer experience and uphold Sharpsmart high standards of service. • Effectively managing tasks and case/project ownership with team-members in a timely manner and holding yourself and your team members accountable to targets and dashboard metrics, • Operational System facilitation including routine administration duties maintenance and new customer/route/vehicle set up, • Report investigate and resolve (where applicable) customer requests and complaints ensuring a high degree of accuracy and timeliness in reporting and issue escalation, • Ensures completion of all regulatory compliance and customer processes are completed on time and flagged if action or escalation is required., • Translate and adjust customer changes with production (physical communication on production floor), • Work closely with the Site Manager Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified. Monitoring required include:, • Customer account installation paperwork scheduling stock and logistics/service coordination is all executed on time, • Liaising with your team customers and Operations Manager as well as other department stakeholders on account changes (billing field service. Sales and National CST), • Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives, • Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables, • Constantly look for new ways to develop the skills and competence of team members and the contribution they can make to stronger processes efficiencies or quality of work, • Minimum 3 years of experience within the customer service and administrative lead role, • Experience of working in a similar operational/production environment, • Ability to use Microsoft office packages to an intermediate level, • Good planning and organizational skills with the ability to multitask and prioritise, • Used to working in a fast paced environment, • Experience of using CRM system and multiple reporting systems, • Proven experience within process improvementWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us. Required Experience: IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full Time Experience: years Vacancy: 1

FOSTER CARE ASSOCIATES (THE FCA)Role: ASYE/Supervising Social Worker - 12 Months Fixed Term ContractSalary: Up to £31,588 per annum - Dependent upon experienceBenefits: £2,000 Car Allowance, 30 days' Annual Leave + Bank Holidays, Life Assurance, Company Pension, On-site Free Parking and Employee Discount Scheme.Location: Hybrid - Covering DurhamABOUT USSet up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers.The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today.We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential.Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day.DUTIES WILL INCLUDE:Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care.Support and monitor the continued suitability and competence of Foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people.Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures.Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards.Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined.Ensure each child and foster parent are fully compliant in respect of all key documentation.Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care.Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community.Participate in an 'out of hours' support service on a rota basisUndertake occasional initial home visits and Form F Assessments.YOU MUST HAVE:A Social Work qualificationProfessional registration with Social Work England or equivalentProven ability to produce a high standard of report writingA comprehensive working knowledge of relevant legislation and child safeguarding proceduresThe willingness and ability to travel extensively (including occasional nights away)Confidence with transporting children and young people in sometimes stressful/difficult situationsFull driving licenceFor an informal discussion about this exciting opportunity, please contact Catherine Todd - Registered Manager on 07813 054 555.To be considered, please apply and we will be in touch.No agencies please.Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Keywords: Adoption Social Worker, Location: Spennymoor, ENG - DL16 6AJ

Deputy Manager Clinical£47,000pa40 hours per week Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager. The ideal colleague will be a personable and ha...

Care Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role Looking for a rewarding role where you can make a real difference in people's lives? Join our team as a Care Coordinator! As a Care Coordinator you'll act as line manager to Care Assistants... *

Lead on the strategic planning and implementation of income generation activities to help build sustainability of The Carers’ Centre and its services for 19,600 unpaid carers across Bath and North East Somerset. We are seeking a visionary strategist who thrives on collaboration and is committed to

Are you a Registered Nurse looking for a new and exciting challenge? Ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 150+ care homes across the United Kingdom. We are seeking a passionate and energetic Quality Development Manager to

Carry out comprehensive Pre-Admission Assessments and promoting positive and Person-Centered Care and Care Plans for all Residents, as well as Risk Assessments. At AgeCare we are committed to providing a safe, secure, happy and comfortable home, promoting a high standard of care and an understanding

If you're interested in roles such as Supported Living Manager, Care Home Manager, Residential Service Manager, Adult Social Care M. Are you a seasoned supported living manager looking for your next commissioning contract? Our client is seeking a Registered Service Manager to lead and expand their S

Home Manager | Residential Care Home. We are proud to be working with a valued client in their recruitment for an experienced Home Manager for their 50-bed residential care home in Calne, Wiltshire. The successful candidate must have proven experience as a Registered Manager in a care or nursing hom

Previous experience in a Deputy Manager / Senior Care Coordinator / Care Coordinator role within domiciliary care. This is an excellent opportunity for an experienced Deputy Manager to join an established domiciliary care provider at their branch in the Seaford area, supporting the delivery of safe,

Find out more about this role by reading the information below, then apply to be considered.

Prior Team Manager experience essential. Future Directions Care Leaver Service.

North East London Highams Park.Monday Friday 08:00 to 17:00*.NVQ 5 / RMN / or QCF completed or enrolled.CQC Good and Outstanding inspection rating bonus*.Public transport costs assistance available*.Assistance with London transport costs available*.Assistance with London accommodation costs availa

Find out more about this role by reading the information below, then apply to be considered.

North Finchley, North London (N12).Ensure all your application information is up to date and in order before applying for this opportunity.Permanent, Monday Friday, 08:0017:00.We are seeking an experienced and motivated.The successful candidate will be responsible for the day-to-.

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Poole Road, Sunderland, SR4 0HG.Full time, 36-48 hours per week - Must be flexible.

North East London Highams Park.Monday Friday 08:00 to 17:00*.NVQ 5 / RMN / or QCF completed or enrolled.CQC Good and Outstanding inspection rating bonus*.Public transport costs assistance available*.Assistance with London transport costs available*.Assistance with London accommodation costs availa

Shape Brighter Futures as a Registered Manager Are you a passionate and experienced leader ready to make a lasting impact in children’s lives? We’re looking for an exceptional Registered Manager to lead our newly re-purposed children’s residential home. Your Responsibilities *

Are you a seasoned supported living manager looking for your next commissioning contract? Our client is seeking a Registered Service Manager to lead and expand their Supported Living service in North East London. This is a fantastic opportunity to make a meaningful impact in a family-run organisatio

All potential candidates should read through the following details of this job with care before making an application. A Top 20 Care Home Group 2025!. Leah Lodge, based in Blackheath is a 48 bedded beautiful and luxurious home that cares for dementia residents.

Are you an experienced Interim Registered Manager with a background in nursing homes? Our client is seeking a skilled professional to oversee a crucial role within their team. It is essential that you have expertise in tracheostomy and ventilator care experience. Have you got what it takes to succee

We are seeking a highly organised, detail-oriented, and proactive.The successful candidate will lead projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.This role requires excellent communication skills, strong stakeholder management, and the

As our Registered Nurse Care Manager, you will ensure the safe, effective, and person-centred delivery of domiciliary care services in co. The Registered Nurse Care Manager:. We specialise in the 24-hour live-in care of clients with spinal cord injuries.

Requirements Your Role as a Social Work Team Manager: * As a Social Work Team Manager for our family assessment centres, you will be responsible for ensuring that the social workers in our centres for your region are completing high quality and robust parenting assessments. Our Mission At Progr

Sales Account Manager, Point of Care On Target Earnings £74,000 Basic salary £60,000 Bonus £7,200 Company Car or £7,200 Car Allowance Pension Healthcare Life Insurance Phone, Laptop Holidays The Role - Sales Account Manager, Point of Care

In this role, youll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit. Join us as a Dementia Specialist Unit Manager at Laurel Place care home in Bishop Auckland.

Community Case Manager RMN / RNLD Complex Care, London. Community Case Manager RMN / RNLD.

Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals

In this role, youll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit. Join us as a Unit Manager at Laurel Place care home in Bishop Auckland. Our high staffing l

At least 1 years managerial experience in a childrens home. Are you passionate about making a difference in childrens lives? We are working with a renowned organisation who are launching a brand-new childrens residential home for 3 young people with EBD and learning difficulties, and were searching

Bright Selection is delighted to be working in partnership with a respected regional care provider to recruit an Care Manager for a modern, purpose-built care home located in Hertfordshire. In this key role, you'll support the Home Manager and Deputy Manager in the smooth day-to-day running of t

Liaise with families and other healthcare providers to coordinate care. As an Interim Registered Manager, you will:. Ensure compliance with healthcare regulations and standards.

Requirements: Previous experience in a Deputy Manager / Senior Care Coordinator / Care Coordinator role within domiciliary care. This is an excellent opportunity for an experienced Deputy Manager to join an established domiciliary care provider at their branch in the Seaford area, supporting the de

Job Title : Highly Experienced Category Manager – Property.

In this role, youll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit. Join us as our new Unit Manager at Hylton Grangecare home in Sunderland. Hylton Grange is a

Carry out comprehensive Pre-Admission Assessments and promoting positive and Person-Centered Care and Care Plans for all Residents, as well as Risk Assessments. At AgeCare we are committed to providing a safe, secure, happy and comfortable home, promoting a high standard of care and an understanding

Are you a compassionate and strategic leader with a strong background in child protection social work? We are currently seeking a dedicated.First Contact/MASH team in Durham on a 12-month contract.This is an exciting opportunity to lead a vital multi-agency team that plays a crucial role in safeguar