Helped jobs in Middlesbrough

Join our team as an IELTS tutor and help students achieve their language proficiency goals! We're seeking a dedicated and experienced individual to guide learners through the intricacies of the IELTS examination. As an IELTS tutor, you'll leverage your expertise to teach test strategies, improve language skills, and provide tailored feedback to ensure our students excel in their exams. If you're passionate about aiding individuals in reaching their English language proficiency objectives, this role is for you. ** REQUIREMENTS** We do not require previous experience in the position of teacher/teacher. ** ADVANTAGES** Flexibility of timetable Possibility of teleworking / remote work You will be able to set the price of your classes ** OFFER DETAILS** Flexible working hours Work location: all over UK Remuneration of £20 to £40 /h

Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. At a one-off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.