Hero jobs in DagenhamCreate job alerts

Buttress is a UK-wide group of specialist companies, delivering end-to-end services through a connected and collaborative approach. By combining expertise across our businesses, we provide smarter, more efficient and increasingly sustainable solutions across the commercial catering and service industries. The Group brings together a portfolio of established and growing businesses, including Maidaid (equipment manufacturing), Caterparts (spare parts distribution) and Crystaltech (preventative maintenance services), each with a strong and expanding presence in the market. We are now seeking a General Manager – Operations to lead and grow the Crystaltech division. This role is accountable for the end-to-end performance of a circa 80 FTE operation (50 field engineers and 30 back-office team), ensuring the delivery of service excellence, operational efficiency and sustainable commercial performance. Operating within an Operational Excellence framework, you will drive structured improvement across people, process and technology—evolving the service model from reactive to proactive, scalable and performance-led. • Lead nationwide field service delivery for warewashing equipment, • Oversee scheduling, dispatch, and service execution to ensure SLA adherence, • Optimise engineer utilisation, availability, and geographic coverage, • Own escalation management, including major service failures and complaints, • Lead and develop:, • Field engineering team (~50 engineers), • Service coordination and scheduling team (~30 staff), • Implement a structured performance framework focused on:, • First-Time Fix (FTF), • Productivity and utilisation, • SLA compliance, • Drive workforce planning, training, and capability development, • Build a high-performance, accountable, and collaborative culture, • Own and standardise end-to-end service processes:, • Root cause analysis, • Process standardisation, • Improve key operational metrics:, • First-Time Fix rate, • Response and resolution times, • Repeat visits and service efficiency, • Ensure accurate, consistent, and scalable operating procedures, • Drive adoption and optimisation of FSM systems (e.g. NetSuite FSM), • Ensure data accuracy, compliance, and workflow discipline, • SLA performance, • Parts usage and returns, • Identify and implement system and automation improvements, • Own operational cost base, including:, • Labour (field and back office), • Overtime and subcontracting, • Fleet and travel costs, • Parts consumption and leakage, • Improve cost-to-serve and operational efficiency, • Deliver against budget and operating plan targets, • Partner with Finance on forecasting, reporting, and cost control, • Work closely with parts and supply chain teams to ensure:, • Parts availability and fulfilment, • Returns and warranty processes, • Drive improvements in:, • Time to resolve, • Billing accuracy, • Ensure full compliance with HSEQ standards and regulatory requirements, • Maintain safe working practices across all field operations, • Ensure engineer vehicles, tools, and PPE are compliant and maintained, • Support development of a scalable service operating model, • Contribute to ERP/FSM optimisation and operational transformation, • Drive transition toward a proactive, data-driven service model, • Support broader operational excellence and growth initiatives, • Proven experience leading large-scale field service operations (50+ engineers), • Strong track record in service delivery, SLA management and operational performance improvement, • Experience in scheduling and dispatch optimisation, • Experience managing operational cost base, productivity and resource planning, • Strong leadership, communication and team development capability, • Full UK driving licence and willingness to travel to client sites as required, • Strong leadership and influencing skills, able to engage at all levels, • A results-driven mindset with a focus on performance and continuous improvement, • Strong leadership presence with the ability to engage and motivate large, dispersed teams, • Ability to use data and insight to drive operational decisions and efficiencies, • Confidence managing performance, driving accountability and delivering against targets, • A practical, hands‑on approach to improving service delivery and customer outcomes, • Strong organisational skills with the ability to manage complexity at scale, • Experience within commercial catering, warewashing or technical service environments, • Experience using FSM/ERP systems (e.g. NetSuite FSM), • Exposure to performance-driven or private equity-backed environments, • Company car to support you in the role, • Pension scheme to support your future, • Access to a wide range of discount through our Perks platform via Employment Hero, • The opportunity to represent three of the most respected brands in the industry, • A supportive, down‑to‑earth culture where people genuinely enjoy working together, • A social team – from informal get‑togethers to our summer and Christmas parties, • Autonomy to manage your diary and approach, • The chance to be part of an exciting period of change, with a real focus on innovation — with new benefits, ways of working and development opportunities evolving as we grow. #J-18808-Ljbffr

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to

Job Description: This is an exciting role for an experienced Senior Manager or Area Manager looking for career progression with a bigger organisation.You will support overseeing of operations across a small portfolio of nurseries ( circa 4 setting) You will ha

Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.

Disney is seeking a Look Development Technical Director to produce high-quality lookdev and shading for CG assets at ILM London.This role involves designing the look of computer-generated objects and working closely with Lighting Supervisors to overcome CG challenges.Ideal candidates will have previ

Heroes is hiring a Digital Marketing & Ecommerce Executive for Tutti Bambini’s digital growth strategy in Greater London.

El candidato ideal debe tener experiencia en crear hero assets en entornos de VFX y dominio de herramientas como Katana y Renderman.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Seeking a Talent Acquisition Specialist to attract and hire high-quality tech talent for global teams, manage the recruitment lifecycle, and enhance employer branding in a remote-first environment.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

French Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting o

Mercier Consultancy MD is excited to announce a unique opportunity for a.Dutch Speaking Customer Service Advisor.Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture.As a part of our dedicated team, you will provide exception

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Want a soul-sucking call centre job?.We’re not here to read scripts or tick boxes.We’re here to shake things up, to make energy better for our customers and the planet.That means real conversations, real problem-solving, and real impact.The best bunch of people you’ve ever worked with—curiou

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

We are looking for a polished and proactive Reception / Facilities Coordinator to deliver an excellent front‑of‑house experience while supporting the smooth running of the corporate Headquarters of a global investment management firm.Working alongside one other receptionist, our client is lookin

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

LRA Search is looking for an Office Coordinator & Receptionist in Central London to support their newly established office.In this varied role, you will provide administrative support to a team while managing office logistics and being the first point of contact for visitors.The ideal candidate has

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

We are working with a highly successful, fast‑growing private equity firm to recruit a Workplace Assistant to join their London headquarters.This is an exceptional opportunity to become part of a global organisation, with an international presence and a high‑performing, collaborative culture.Bas

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Office Coordinator & Receptionist | Private Equity.Central London (Fully Office Based).Our client, a well-regarded US private equity firm, has recently launched its London office and is looking for an Office Coordinator & Receptionist to become the face and backbone of the office.This is a varied ro

Turkish Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting

Location: London (2 days per week in the office).Salary: £26,000 Starting base salary + bonus & benefits.Hunter Bond is a specialist recruitment firm connecting exceptional talent with some of the world's leading financial institutions, hedge funds, fintech companies, and technology organisations.W

The Customer Service Advisor will manage bookings, provide customer support, and handle inquiries within a call center setting.

We are looking for a professional and friendly Receptionist & Administrative Assistant to join our team.This role is ideal for someone who is organized, detail-oriented, and enjoys creating a welcoming environment while supporting day-to-day administrative operations.Greet and welcome visitors in a

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Location: Capgemini, Inverness or Nairn.Hours: 35 hours per week, Monday to Friday, between 7am - 6pm.Manpower has a fantastic opportunity for the right candidate to become a Customer

Entry-level Legal Team Assistant role in a top-tier international law firm in London.Focuses on administrative tasks to build a career as a Legal PA.

Seeking an Administrative and IT Assistant to manage IT issues, support users with Microsoft 365, and provide administrative assistance within an international movement.Requires IT knowledge, troubleshooting skills, and administrative capabilities.

The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB).The NHQB has established the New Homes Quality Code to whi

The Customer Service Advisor will provide guidance and support to Retail Banking customers via phone, resolving queries, and personalizing interactions, with hybrid working and training provided.

The Customer Service Advisor will be the first point of contact for customers, providing 1st line IT support.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Hours:Monday to Friday, 40 hours per week.Contract Type:Temporary to Permanent.We are currently recruiting for a Customer Service Advisor to join our client's friendly

Facilities Assistant role in Oxford, supporting office operations through facilities management, archiving, and health & safety administration.

Provide excellent customer service to consumers and developers, handle complaint queries, and ensure efficient communication within the New Homes Ombudsman Service.

Customer Service Advisor role requiring fluent French speaking.Responsibilities include building customer relationships and providing support.

Manages post-sales processes, client queries, documentation, and records.Supports the sales team and handles general office administration.

Seeking a Customer Service Advisor in Banbury for a temporary to permanent full-time role, offering training to develop skills in a busy office environment.

Pipeline-Building AE Role for Advanced Manufacturing Software .Our core team collaboration happens heavily in the Eastern Time zone/GMT or BST.Because of this, we are currently only accepting applicants in EST, CST, and MST.Authentise builds software for advanced manufacturing and engineering teams

We’re on the lookout for a solid Sales Consultant to join our growing team.If you’re confident, good with people, and know how to turn conversations into deals—this could be a great fit.You’ll mainly be chatting with leads, following up, and helping bring in new business in the construction/

Senior National Account Manager.Hybrid (2-3 days per week – Surrey).An exciting SNAM opportunity joining an established challenger brand leading the way in their category!.They are a fast growing SME (140% this year), genuinely disrupting a category that hasn’t changed in years.As a high-growth

Environmental Regional Manager.Location – Northern Region (UK).Environmental Ltd is seeking an ambitious and commercially driven Regional Manager to lead business growth across our Northern region.This is an exciting opportunity for an experienced sales and operational leader to take ownership of

OTE £130,000 - £140,000 OTE (uncapped) + Car Allowance.Recent significant investment and a fantastic company and product reputation.Do you have longevity and proven ability within a business development role?.Have you sold into mid-market accountancy firms?.Are you an experienced SaaS sales profes

Our client, with offices in Banbury and Ireland, is seeking a commercially driven, resilient National Account Manager to take full ownership of one of its brands across Pharmacy, Grocery, and Wholesale.This role is for someone who is comfortable leading tough buyer negotiations, fighting for listing

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.As a full-service global freight forwarder and contract logistics provider, we help our clients manage the warehous