Front Office Team Leader
1 month ago
Manchester
As a Front office Team Leader you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also: • Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment, • Oversee daily front office operations ensuring efficient check-in and check-out processes, • Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally, • Collaborate with other departments to ensure seamless guest experiences throughout their stay, • Train and mentor front office staff promoting their professional development and enhancing team performance, • Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas, • Manage shift schedules and allocate tasks effectively to maximise team productivity, • Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions, • Implement and maintain standard operating procedures for front office operations, • Assist in managing the departments KPIs and achieving financial targets, • Stay updated on local events and attractions to provide knowledgeable recommendations to guests Qualifications : • Proven experience in a front office or reception role within the hospitality industry, • Demonstrated leadership skills with the ability to motivate and manage a team effectively, • Excellent communication and interpersonal skills with fluency in English, • Strong customer service orientation with a friendly and professional demeanour, • Detail-oriented approach with the ability to multitask in a fast-paced environment, • Proficiency in hotel management systems and computer applications, • Problem-solving skills with the ability to make quick sound decisions, • Knowledge of local attractions and events (desirable), • Relevant hospitality management qualification (desirable) Additional Information : A job a career or a calling - whatever brings you here we have something for you! As part of our team you can have: • 30% discount in any Accor Hotel Restaurant (T&C Applies), • Discounted hotel rates all over the world in Accor Hotels, • Continuously learn and develop yourself with our Accor Academy, • Participate actively in initiatives to build a more inclusive and sustainable world, • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Remote Work : No Employment Type : Full-time Key Skills Animal Care,Human Resource Management,Biomedical,Ims,ACCA,Arbitration Law Experience: years Vacancy: 1