Food & Beverage Assistant
3 days ago
London
Important Notice for Applicants: This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered.
We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities : · To be proactive with contributing to the success of the department
· Products and services are explained to the customer at all times to ensure the customer has the best choice available to them.
· To ensure all procedures pertaining to revenue capture are up-held at all times
· To minimise wastage at all opportunities
· To actively promote an energy efficient culture throughout the department
· To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till.
· Positive working relationships are established and maintained with colleagues throughout the Hotel
· Customer feedback, both positive and negative are responded to appropriately and efficiently
· Information on customer service problems is gathered in order to improve the service offered
· A positive personal image is maintained at all times
· The needs of the customer are kept in balance with the needs of the organisation
· All guests are received and offered assistance in a positive manner at all times
· To answer all telephone calls in a polite and professional manner
· Table bookings are handled according to departmental procedures
· Back and front of house service areas and equipment are prepared, maintained and cleared
· Bars, dining rooms and function rooms are prepared, maintained and cleared
· Assistance is given in the maintenance of food displays
· Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures
· Cleaning is undertaken within the food and beverage areas as required
· Dining areas are prepared according to the requirements of business
· Food is served promptly, accurately and according to the standards of the department
· Drink orders are taken and served following departmental procedures
· Wine orders are prepared, taken and served accordingly
· Customer satisfaction is monitored throughout the meal and any remedial actions taken as required
· All customer feedback, positive and negative is reported to the Team Manager or Supervisor
· Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures
· To adhere to all Health and Safety Requirements as required by Hotel
· To adhere to the Food Hygiene Regulations and Licensing Laws
· To adhere to the requirements of the Data Protection Act at all times
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