2nd Line IT Support Engineer
4 days ago
City of London
2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent. Onsite - Monday to Friday - 8.30am to 4.30pm. *Must be Eligible to work in the UK. Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP. This is a standalone role at the School. Role: • 2nd Line Support - Support Teachers & Students - up to 90 end users., • Configuration of - MacOS, iPad OS, Chromebooks & Windows 11., • Google Workspace for Education - Administration., • MDM - JAMF or Intune etc - Set up Mobile Devices., • Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc., • Imaging of Workstations & Laptops., • Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis., • Managing end-user hardware provisioning, updates, security, connectivity., • Supporting Infrastructure Network Switches, Domain Controller & Firewalls., • Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware & services., • Asset Management - Assist with the Inventory Management of software licenses, software, hardware & IT supplies., • Managing, maintaining and developing IT Security & Compliance Policies., • Align to school procedures and Health & Safety polices., • Support with the smooth running & development of the IT department. Technical Skills Required: • 2nd Line IT Support Engineer., • Education Sector experience preferred., • MDM - JAMF or similar InTune etc., • MacOS & iOS devices - support experience., • Google Workspace - Office & Email Support., • Support of End User Devices – iPhone & iPad., • Windows 10/11 - support experience., • Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc., • Hardware & Software support - installation & deployment., • IP Telephone support., • Antivirus & Anti-Spam support., • Network Printer support., • Basic Networking - Network Connectivity, Domian Controllers, Internet Access, Email, etc., • Basic Networking - TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps., • Basic Understanding - issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc., • Good organizational skills, combined with a proactive approach., • Excellent communication skills. Working Hours: Onsite Role - 8:30am - 4:30pm - with some flexibility to work from home during school holidays. Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training. Keywords: 2nd Line IT Support Engineer, IT Support Engineer, Education Sector, MacOS, iOS, JAMF, Google Workspace, 2nd Line IT Support, Apple, Google Classroom, Google Workspace, Windows 11, Audio & Visual Devices, iPad, iPhone, Networking, Firewalls, IT Support, IT Support Engineer, IT Engineer, IT Support, London, Permanent, T6/MN/1293338.