Internal Sales & Patient Conversion Advisor
4 days ago
Hammersmith
Internal Sales & Patient Conversion Advisor Dental by Design – Hammersmith, London (On-site) Turn Enquiries Into Action – Join Dental by Design Dental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Internal Sales & Patient Conversion Advisor to take ownership of our inbound enquiries and convert them into booked appointments. This role is all about driving clinic growth: responding quickly, building rapport fast, qualifying needs, and securing consultation bookings. You’ll be the first person prospective patients speak to—and the reason they choose to take the next step. The Essentials Position: Internal Sales & Patient Conversion Advisor Location: Hammersmith, London (modern private clinic) Employment Type: Full-time, permanent What You'll Be Doing • Responding quickly and warmly to new patient enquiries across phone, email, and web forms., • Building instant rapport, understanding each patient’s needs, and clearly explaining next steps., • Converting inbound enquiries into booked consultations with the right clinician., • Managing a high daily volume of leads and ensuring every enquiry receives fast, professional follow-up., • Maintaining accurate notes and updates in the CRM., • Working closely with the front-of-house and clinical teams to ensure smooth handover for each appointment., • 2+ years of strong internal sales or enquiry conversion experience—ideally in private healthcare, dental, aesthetics, or similar service-led environments., • A natural communicator who builds trust quickly and confidently moves conversations forward., • Proven ability to convert enquiries into bookings, with a target-driven mindset., • Highly organised, proactive, and excellent at follow-up., • High-quality leads: You’ll be working with warm inbound enquiries, not cold calling., • Support & development: Training, mentoring, and genuine progression opportunities., • Modern environment: A beautifully designed, well-connected Hammersmith clinic., • Impactful work: Help people feel confident enough to take the first step towards improving their oral health.