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Complaints Investigator Hourly rate: £14.34 per hour PAYE Location: Pitsea, SS13 Job Type: Temporary (until 19th June 2026) Working Hours: Initially full-time in office, transitioning to hybrid (2 days in office, 3 days from home)We are seeking 5 Complaints Investigators to join a Contact Centre & Complaints department. This role is essential for investigating and resolving complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The successful candidates will play a critical role in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Day-to-day of the role: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.Required Skills & Qualifications Proven experience in a similar role within a contact centre or customer service environment...

We’re recruiting experienced investigators to join a specialist Public Protection team working on high‑risk, high‑harm safeguarding investigations.

Police Staff Investigator – Economic Crime / Emerging Threats Team - 01. Accredited PIP Level 1 Investigator (or equivalent). Accredited PIP Level 2 Investigator (or equivalent).

Bada Bingo is seeking a Player Protection Officer to safeguard players and ensure ethical gaming practices.This full-time, hybrid role involves conducting risk assessments, investigating fraudulent activities, and engaging with customers.The ideal candidate has experience in a regulated environment,

Lendable is seeking a Complaints Officer to investigate and resolve customer complaints effectively.The ideal candidate will have strong communication and analytical skills, experience in complaint resolution within a regulated environment, and an understanding of FCA regulations.You will be respons

Red Snapper Recruitment is looking for Civilian Investigators to support a large-scale criminal investigation in Hendon, United Kingdom.

A leading forensic consultancy is seeking a Subject Matter Expert in cryptocurrency to conduct investigations and support AML compliance.This role requires a minimum of three years of relevant experience, strong analytical skills, and familiarity with blockchain analytics tools.Successful candidates

The University of Warwick invites applications for six Assistant Professor positions in the School of Life Sciences.Candidates are expected to develop original research addressing key life science challenges, with potential for societal impact.The role involves contributing to teaching programmes an

BPI is seeking a professional & dynamic Physical Piracy Investigator to join its leading Content Protection department. Familiarity with the Regulation of Investigatory Powers Act (2000), the Criminal Procedure and Investigations Act (1996), the Trade Marks Act (1994), and the Copyright, Designs & P

NFU Mutual in England is looking for a Counter Fraud First Party Claims Handler to manage a portfolio of suspicious first party claims in the Motor and Property sectors.With a hybrid working model allowing 80% remote work, you will employ counter-fraud tools and collaborate with various stakeholders

A public service employer is seeking a Coroners Officer in Greater London.The role involves managing a personal caseload of coronial investigations, including assessing reports of death and conducting initial enquiries.This is a temporary contract with a pay rate of £22.Interested candidates can ap

A dynamic financial services firm in London is seeking a Senior Financial Crime Officer to manage investigations and ensure compliance with regulatory standards.This role involves reviewing escalations, conducting AML and fraud investigations, submitting SARs, and providing support to internal depar

Danaher Corporation is seeking a Compliance Investigator in the United Kingdom.

London, South East, South West, East England, West Midlands, East Midlands, North East, North West.From counterfeit and dangerous goods to illicit tobacco and large frauds, our core aim is to protect consumers from online harm.We do this by investigating and disrupting harmful web sites and other on

Lead Investigator - Digital Forensics and Incident Response. Proven experience as a DFIR senior investigator or equivalent.

A regional engineering firm in England is seeking an experienced Structural Engineer – Forensic Expert.The ideal candidate will have over 15 years of hands-on structural engineering experience and a P.Responsibilities include investigating incidents, analyzing procedures, and providing expert test

Alice (Formerly ActiveFence) is looking for a Web Intelligence Analyst to join their team.This role involves conducting comprehensive investigations across various online platforms and producing actionable intelligence reports.Candidates should have over 2 years of experience in WEBINT or OSINT, exc

CyberCX Pty Ltd is seeking a Lead Investigator in Digital Forensics and Incident Response.

LegalTrustAI in the United Kingdom is seeking a legal expert to support the development of advanced legal reasoning models.The ideal candidate will have substantial experience in employment and labor law, strong written communication skills, and a legal degree (J.Responsibilities include designing w

Help protect our people, customers, and firm by uncovering facts and driving meaningful change.In this role, you will lead sensitive investigations where your judgment, integrity, and analytical approach matter every day.You will partner closely with Legal, Human Resources, Compliance, Audit, and se

Environment Agency Jobs is seeking an enthusiastic investigator to join the water industry enforcement team.

Fraud Detection Specialist in Greater London to investigate fraud patterns, audit defenses, and support a robust consumer review platform.You will be essential in protecting consumers by identifying fraudulent behaviors and providing critical insights.This role offers a competitive compensation pack

As a Criminal Investigator within CFI, you will undertake a wide range of activities including investigating the full range of immigration criminality in line with organisational priorities and use the Proceeds of Crime Act to strip criminal gangs of their illicit profits.

PDR Solutions Ltd is looking for a KYC Administrator to join their Financial Intelligence Team in Tonbridge and Malling.This role involves conducting Anti-Money Laundering checks, reviewing new accounts, and investigating fraud cases.The ideal candidate will have experience in KYC/AML and excellent

Worldwide Clinical Trials is looking for a Manager, Investigator Grants (IG) – Forecasting to lead grant forecasting development and maintain forecasting tools.

Protection Group International is hiring a Principal Analyst to lead illicit finance and crypto investigations in Greater London.You will investigate crypto-enabled threats, map networks, and produce intelligence reports.The role requires advanced OSINT skills, experience with blockchain investigati

Build strong, collaborative relationships with route-based designated competent persons and investigators. The ideal candidate is an experienced and credible investigator with strong technical knowledge of safety, environmental management, and railway operations.

Vivid Resourcing Ltd in the United Kingdom is seeking a qualified Environmental Health Officer for the council in Dorset.This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.Candidates should have a minimum of

A global risk advisory firm is seeking a Senior Managing Investigator for its Disputes practice in Greater London.

What the Manager, Investigator Grants – Forecasting does at Worldwide Clinical Trials. Manager, Investigator Grants (IG) – Forecasting is responsible for leading the development, continuous improvement, tracking and maintenance of grant forecasting while supporting various systems and global tea

The Compliance Investigator is responsible for conducting thorough and high-quality investigations to address concerns raised through the company’s ethics hotline program ("Speak Up! Program"). The Compliance Investigator will work independently and collaboratively to ensure that all investigation

The Centre for Information Resilience is hiring an OSINT Investigator to conduct research and analysis of open-source information related to terrorism.

This role sits at the centre of Ofgem’s work to promote fair, transparent and well‑functioning wholesale gas and electricity markets for the benefit of GB consumers.Working within the Wholesale Market Conduct team, you will play a leading role in monitoring wholesale energy markets for potential

An environmental services company located in Greater London is seeking a dedicated professional to investigate water pollution incidents and undertake field monitoring.Candidates should possess a degree in Biological or Environmental Sciences, a clean UK driving licence, and excellent organisational

Service Care Solutions is recruiting PIP Level 1 Accredited Police Staff Investigators to support the British Transport Police in various locations across the UK, including Manchester, Bristol, London, and Cardiff.

The PIP 1 investigator gathers and examines evidence and undertakes investigations relating to volume and priority crime, placing the victim at the centre of all decisions and actions, to ascertain whether a person should be charged with an offence or if a person charged with an offence is guilty of

As a Technical Threat Investigator at OpenAI, you will help protect the company from sophisticated adversaries targeting OpenAI and the broader ecosystem, as well as those attempting to misuse our models in support of cyber operations.

Bucks Skills Hub is seeking a candidate for a remote position focused on providing operational support to the Financial Crime Team.Responsibilities include investigating fraud and money laundering, processing documentation, and maintaining compliance with regulations.The ideal candidate will have ex

Competitive salary based on skills, experience, and qualifications.The role will be to investigate a portfolio of Home claims that have been identified as potentially fraudulent.You’ll be responsible for managing your own case load and carrying out necessary investigations and field visits while g

Specialist Case Investigator (Employee Relations). Are you motivated by creating fairness, strengthening trust and helping people feel heard? We are looking for a Specialist Case Investigator to lead disciplinary and grievance investigations within our Care & Supported Housing directorate.

A public sector organization is seeking a Trainee Corporate Fraud Investigator to join their Counter Fraud team. This role provides an excellent opportunity to train for a professional career while completing a Counter Fraud Investigator level 4 apprenticeship.

Red Snapper Recruitment | Public Safety is seeking 20 Civilian Investigators for a large scale criminal investigation in Hendon.

IP House UK Holdings Ltd is seeking a motivated individual to join their Online Investigations team in London.This role involves conducting various investigations, mentoring junior colleagues, and preparing high-quality reports for clients.Ideal candidates should have strong research skills, excelle

Michael Page Legal is seeking an Asset Investigations Analyst based in Greater London to support property title analysis and customer communication.This role requires excellent attention to detail and strong organisational skills.You will be responsible for database management, analysing legal docum

Senior Investigator - Markets and Securities Services Investigations. Experienced senior investigator with demonstrable expertise in handling complex, sensitive investigations.

The Government Recruitment Service is seeking a Criminal Investigator located in Greater London.

As an Experienced Investigator, you will collect and develop intelligence and evidence, contribute to case file preparation, and help bring the UK's most harmful criminals to justice.

We’re looking for a Trainee Corporate Fraud Investigator to join our successful Counter Fraud team. Reporting to Senior Corporate Fraud staff, you will assist in the investigation of suspected fraud cases across a range of public sector clients and complete a Counter Fraud Investigator level 4 app