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1st Line Support Engineer Hybrid – Warwick, Leek Wootton and Remote Permanent Contract Full Time Salary £30,333.00 - £32,613.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to provide a responsive remote DS service to Warwickshire Police officers and staff, triaging, actioning, and escalating incidents and service requests as needed. Main Responsibilities: Take and log calls made to the Digital Services Service Desk, prioritising them in line with agreed procedures. Review new service desk tickets received into the service desk application via email or the portal and prioritise them in line with agreed procedures. Action tickets in priority order that are within capability/skills to a successful resolution. Assign new (unallocated) tickets to other Support and Service Desk colleagues in accordance with agreed procedures. Proactively own any allocated tickets, updating information about actions taken so that the portal enables the end user to be kept informed. Ensure that end user satisfaction is sought prior to closing any allocated tickets, and that any residual issues are addressed with the 1st Line Team leader or other relevant Team Leader Maintain and develop own technical knowledge and emerging technologies that could be of potential use within the force. Undertake at least half a day a week in the field, learning from other Support and Service Desk colleagues. Adhere to all procedures and processes (e.g. incident management, problem solving, customer service, user set up, asset management, etc.) as defined for the Support and Service Desk function. 1 st Line Engineer Oct 2024 Attend the designated location(s) for the hours and duties as provided in the rotas set by the ICT Support & Service Desk Lead and Local Support Coordinator. Update the team knowledgebase with any newly discovered resolutions, workarounds, or other technical information that would benefit the wider team. Help identify problems arising from common incidents and ensure that they are fed through the appropriate channels for further consideration. Ensure that any non-standard user requests are shared with the Service Operations Manager for further consideration and appropriate action. To properly support and help develop Apprentices when working on the service desk. To update the DS asset management register with any DS assets that are acquired, issued, moved, or decommissioned, and to participate in any DS asset audits. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: At least 5 GCSE passes, including mathematics and English Language Microsoft Certified Professional or similar entry level ICT professional qualification Experience: Experience providing technical support to end users Experience operating as a member of a contact centre Experience administering and supporting a range of common technologies (e.g. Windows, Active Directory, MS Office, etc.) Experience using ICT support tools and systems, including service management applications and monitoring tools Experience escalating issues to suppliers Key Skills: Problem solving Good telephone manner Good written communication Empathy / emotional intelligence Ability to explain technical issues simply to non-technical colleagues Team working 1st Line Engineer Oct 2024 Attention to detail Special Conditions: Occasional travel throughout Warwickshire. Shift pattern hours 08: We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote Working

A technology recruitment agency is seeking a Field Engineer to support clients across South West England. The role involves installing, deploying, and configuring IT hardware, ensuring integration with existing systems. Benefits include 25 days holiday, pension scheme, and tailored training opportun

AkzoNobel is seeking a Field Service Engineer in the United Kingdom to maintain, service, and repair colour mixing equipment for clients in East Sussex, Kent, and South East London. The ideal candidate will have GCSEs including Maths, English, and a Science, as well as proven experience with electro

The ideal candidate has strong IT and networking skills, communicates well with clients, and has experience working with brands like Konica Minolta and Ricoh. This opportunity represents a chance to work with a forward-thinking provider in a dynamic environment. A leading MPS organisation in the Eas

Responsibilities include technical deployments, maintenance of IT systems, and providing on-site support. TLScontact is seeking a Field Operations Engineer in Greater London to deliver reliable technical infrastructure across visa application centres. The ideal candidate must have a Bachelor’s deg

Onsite troubleshoot with strong network skills for customer infrastructure including understanding of CGNAT connection within firewalls using Starlink. Security Management: Implement and maintain security protocols to safeguard data and IT infrastructure. The ideal candidate will have a strong techn

Provide a high standard of customer service, quality and performance to end-users through active monitoring and performing quality management assessments. This role has responsibility providing support, and project services in the delivery of agreed targets and quality standards. We specialise in he

The IT Field Services Engineer is responsible for delivering a high level of 1st line technical support with a specific focus on achieving “first-time fixes” for hardware, software, and peripheral issues. Strong self‑management skills are essential, with the ability to prioritise workload and

Candidates should have Microsoft accreditations and a strong background in IT support, especially in deploying Windows, working with M365 and performing network troubleshooting. A reputable IT consultancy in Greater London is seeking an experienced IT support professional to join their team. The rol

Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Wo

A leading technology firm in the UK is seeking an IT Technical Engineer for a field-based position focusing on IT solutions, including installation, configuration, and troubleshooting. Ideal candidates will possess solid experience in IT support, strong knowledge of Microsoft technologies, and famil

The position offers company benefits including a vehicle and 29 days of holiday, along with opportunities for training and certification. Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. Responsibilities include troubleshooting both Window

SCC in the UK is seeking an IT Field Delivery Engineer to provide essential IT support at customer sites. SCC offers a competitive salary of £30,000 plus extensive benefits, flexible working opportunities, and career development. This hybrid role involves diagnosing, repairing IT hardware and softw

You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best‑practice alignment, working closely with a Virtual IT Director. Are you a technical person, 1st line engineer with 2nd line capabilities, or a 2nd line e

This hybrid role focuses on supporting IT improvements across schools, combining 80% remote work with field visits. VIQU IT Recruitment is seeking a Senior IT Engineer based in South East England. Responsibilities include delivering projects, conducting audits, and providing expert technical support

Spectrum IT Recruitment is seeking an experienced Network & Wireless Support Engineer to join their team in Greater London. Responsibilities include managing fault tickets, installing network solutions, and mentoring junior engineers. This field-focused role involves delivering on-site support and i

VIQU IT is seeking a Senior IT Support Engineer to support schools in South East England. This role involves delivering technical solutions, conducting audits, and aiding critical IT operations in a hybrid setup. The ideal candidate has experience in IT support and strong troubleshooting skills.

It’s as much about how you work with people as it is your technical ability. This is a field-based position, with most of your time spent on site in schools. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

Resourcing Ltd is looking for a Junior ICT Field Engineer to support various schools in North London. Essential requirements include experience in IT within a school setting, knowledge of Active Directory & Windows, and excellent communication skills. The position offers a salary ranging from £24,0

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. This hybrid role combines office-based support with travel across the

Responsibilities include on-site support, coordinating with vendors, and training junior engineers. The position offers a competitive salary of up to £28,900, along with numerous benefits such as 25 days holiday, a travel allowance, and a pension scheme. Getronics is looking for a Field Service Eng

ITSS Recruitment Ltd is seeking an experienced Solar Engineer for a field-based role covering London and the South East. The position offers a competitive salary between £34k to £47k, overtime, and a van and fuel card. Apply without delay for this rewarding opportunity.

We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability. Deliver on-site IT setups and support activities. IT infrastructure, and providing on-site support for end-user systems.

Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities. Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remo

A recruitment agency in the IT sector is looking for an IT Field Support Engineer in the East Midlands. This position offers opportunities for progression and includes benefits such as a company car or car allowance. This role involves supporting IT projects and providing service delivery to users a

A leading recruitment agency is seeking a 2nd Line Field Service IT Engineer in Frome. The role involves both office and client site work and offers benefits like 28 days holiday and development opportunities. Key responsibilities include building client relationships, conducting audits, and providi

SCC is hiring an IT Field Delivery Engineer to provide on-site support for IT hardware and software in Warrington, England. This permanent position includes a hybrid working model and a competitive salary package with large company benefits. Responsibilities include diagnosing and repairing IT equip

This position offers the chance to grow in the IT field while making a meaningful impact on the organization and its supporters. St Peter's Hospice in Bristol is looking for a motivated IT Support Engineer to provide essential IT support to staff and volunteers. This role focuses on delivering high-

Benefits include a car allowance, generous holiday, pension scheme, and health initiatives. A construction services company in East Midlands is seeking an IT Support Technician responsible for maintaining computer systems and networks across various locations. The role involves troubleshooting, syst

Based from home in the London area, you'll be the face of Focus Group across Greater London — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. IT Technical Engineer – Field Based. We're growing fast, thinking big, and we need technically sharp field e

This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especial

IT Field Engineer (Multi-Site Progression & Development). Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive. Do you want a varied, field-based role where you'll work across multiple sites, de

A leading Managed Service Provider in the UK is seeking an Onsite IT Support Engineer to provide exemplary technical support to clients. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a salary bet

A leading recruitment agency seeks an IT Field Engineer for a multi-site progression role across the UK. Responsibilities include providing first and second line support, monitoring systems, and ensuring compliance with IT policies. Ideal candidates will possess solid IT support experience, excellen

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. Role: IT Field Delivery Engineer. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA.

Responsibilities include building and configuring devices, visiting customer sites for installations and upgrades, and ensuring that SLAs are met. Zenzero is seeking a Field Services team member in Greater London to provide support to customers and their end-users. Ideal candidates will have experie

A global communications technology leader is seeking a Field Service Engineer in the UK. Candidates should have experience in IT engineering and possess strong technical skills. A clean driving license and the ability to obtain UK Security Clearance are essential.

Days/Hours Sunday Friday with a day off in the week & 8pm 5am (finish can vary dependant on how busy it is).

You may be a Service Engineer, Field Engineer, Maintenance Engineer, Technician, Electrical improver, Electrician or Fitter with Electrical experience. The UK's leading supplier of Commercial Carwash & drive through vehicle wash equipment, are seeking a Field Engineer, Service Engineer, or Electrica

Our client is hiring for a dedicated Red Hat Infrastructure Support Engineer to maintain and support a large RHEL estate, ensuring stability, compliance, and security in a high-security setting. Join a vital, mission-critical programme supporting a secure, air-gapped IT environment. Familiarity with

Job Title: Commissioning / Installation Engineer - Industrial Vacuum Equipment. Area / location:Flexible Central England Home Base (Near an Airport) with UK Remit. Synopsis: Our client is seeking a Commissioning / Installation Engineer from an industrial equipment background.

This is a fantastic career opportunity for someone wanting to start a career in IT Support. To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. Birthday

Field Service Engineer (LOLER) £34,000 - £36,000 + Training + Vehicle + Phone + Benefits + Progression + Overtime Ideally Located: York, North Yorkshire + Surrounding areas Are you a Field Service Engineer looking to work for a longstanding company where you will work on a Monday to F

At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we

Think Specialist Recruitment are delighted to be working with a growing thriving national award winning business based near Aylesbury. You will be responsible for ensuring daily activities are completed in line with company requirements. On offer is a salary of £24,750 with an additional £1k avail

Key Responsibilities • Design and implement a robust support system, capturing repair data and known fixes • Work closely with internal stakeholders to improve service delivery and knowledge sharing • Conduct site visits to diagnose, repair, and support installations • Provide cl

Activities must deliver a high-quality service in line with company standards, ensuring maximum customer satisfaction in an efficient and cost-effective manner. KEY RESPONSIBILITIES for the Service Engineer:. Communicate professionally, competently, and courteously with customers, suppliers, and col

This role would suit a Mechanical Engineer, Chemical Engineer, or hands-on technician looking to move into a Fuel Engineer position, with full training provided and excellent opportunities to increase earnings through overtime. Are you a Mechanical or Chemical Engineer looking to move into a hands-o