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1st Line Support Engineer Hybrid – Warwick, Leek Wootton and Remote Permanent Contract Full Time Salary £30,333.00 - £32,613.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to provide a responsive remote DS service to Warwickshire Police officers and staff, triaging, actioning, and escalating incidents and service requests as needed. Main Responsibilities: Take and log calls made to the Digital Services Service Desk, prioritising them in line with agreed procedures. Review new service desk tickets received into the service desk application via email or the portal and prioritise them in line with agreed procedures. Action tickets in priority order that are within capability/skills to a successful resolution. Assign new (unallocated) tickets to other Support and Service Desk colleagues in accordance with agreed procedures. Proactively own any allocated tickets, updating information about actions taken so that the portal enables the end user to be kept informed. Ensure that end user satisfaction is sought prior to closing any allocated tickets, and that any residual issues are addressed with the 1st Line Team leader or other relevant Team Leader Maintain and develop own technical knowledge and emerging technologies that could be of potential use within the force. Undertake at least half a day a week in the field, learning from other Support and Service Desk colleagues. Adhere to all procedures and processes (e.g. incident management, problem solving, customer service, user set up, asset management, etc.) as defined for the Support and Service Desk function. 1 st Line Engineer Oct 2024 Attend the designated location(s) for the hours and duties as provided in the rotas set by the ICT Support & Service Desk Lead and Local Support Coordinator. Update the team knowledgebase with any newly discovered resolutions, workarounds, or other technical information that would benefit the wider team. Help identify problems arising from common incidents and ensure that they are fed through the appropriate channels for further consideration. Ensure that any non-standard user requests are shared with the Service Operations Manager for further consideration and appropriate action. To properly support and help develop Apprentices when working on the service desk. To update the DS asset management register with any DS assets that are acquired, issued, moved, or decommissioned, and to participate in any DS asset audits. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: At least 5 GCSE passes, including mathematics and English Language Microsoft Certified Professional or similar entry level ICT professional qualification Experience: Experience providing technical support to end users Experience operating as a member of a contact centre Experience administering and supporting a range of common technologies (e.g. Windows, Active Directory, MS Office, etc.) Experience using ICT support tools and systems, including service management applications and monitoring tools Experience escalating issues to suppliers Key Skills: Problem solving Good telephone manner Good written communication Empathy / emotional intelligence Ability to explain technical issues simply to non-technical colleagues Team working 1st Line Engineer Oct 2024 Attention to detail Special Conditions: Occasional travel throughout Warwickshire. Shift pattern hours 08: We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote Working

Responsibilities include on-site support, coordinating with vendors, and training junior engineers. The position offers a competitive salary of up to £28,900, along with numerous benefits such as 25 days holiday, a travel allowance, and a pension scheme. Getronics is looking for a Field Service Eng

We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability. Deliver on-site IT setups and support activities. IT infrastructure, and providing on-site support for end-user systems.

ITSS Recruitment Ltd is seeking an experienced Solar Engineer for a field-based role covering London and the South East. The position offers a competitive salary between £34k to £47k, overtime, and a van and fuel card. Apply without delay for this rewarding opportunity.

This position offers the chance to grow in the IT field while making a meaningful impact on the organization and its supporters. St Peter's Hospice in Bristol is looking for a motivated IT Support Engineer to provide essential IT support to staff and volunteers. This role focuses on delivering high-

A leading Managed Service Provider in the UK is seeking an Onsite IT Support Engineer to provide exemplary technical support to clients. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a salary bet

Benefits include a car allowance, generous holiday, pension scheme, and health initiatives. The role involves troubleshooting, system installations, and ensuring high-quality customer service. Candidates should have in-depth experience with Windows operating systems and network management.

A leading recruitment agency seeks an IT Field Engineer for a multi-site progression role across the UK. Responsibilities include providing first and second line support, monitoring systems, and ensuring compliance with IT policies. Ideal candidates will possess solid IT support experience, excellen

A global communications technology leader is seeking a Field Service Engineer in the UK. Candidates should have experience in IT engineering and possess strong technical skills. A clean driving license and the ability to obtain UK Security Clearance are essential.

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Role: IT Field Delivery Engineer.

IT Field Engineer (Multi-Site Progression & Development). Do you want a varied, field-based role where you'll work across multiple sites, develop your technical skills, and play a key role in keeping critical systems running?. Supporting multiple sites across the region, they are committed to creati

Based from home in the London area, you'll be the face of Focus Group across Greater London — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world‑cla

This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especial

Responsibilities include building and configuring devices, visiting customer sites for installations and upgrades, and ensuring that SLAs are met. Zenzero is seeking a Field Services team member in Greater London to provide support to customers and their end-users. Ideal candidates will have experie

The IT Field Services Engineer is responsible for delivering a high level of 1st line technical support with a specific focus on achieving “first-time fixes” for hardware, software, and peripheral issues. Strong self‑management skills are essential, with the ability to prioritise workload and

Candidates should have Microsoft accreditations and a strong background in IT support, especially in deploying Windows, working with M365 and performing network troubleshooting. A reputable IT consultancy in Greater London is seeking an experienced IT support professional to join their team. The rol

Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Wo

Provide a high standard of customer service, quality and performance to end-users through active monitoring and performing quality management assessments. This role has responsibility providing support, and project services in the delivery of agreed targets and quality standards. We specialise in he

Security Management: Implement and maintain security protocols to safeguard data and IT infrastructure. Experience: Minimum of 5 years of experience in IT support or a related role, MSP experience would be an advantage, with at least 2 years in a senior or leadership position. The ideal candidate wi

A leading technology firm in the UK is seeking an IT Technical Engineer for a field-based position focusing on IT solutions, including installation, configuration, and troubleshooting. Ideal candidates will possess solid experience in IT support, strong knowledge of Microsoft technologies, and famil

SCC in the UK is seeking an IT Field Delivery Engineer to provide essential IT support at customer sites. SCC offers a competitive salary of £30,000 plus extensive benefits, flexible working opportunities, and career development. This hybrid role involves diagnosing, repairing IT hardware and softw

The position offers company benefits including a vehicle and 29 days of holiday, along with opportunities for training and certification. Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. In this diverse role, you will manage escalated serv

VIQU IT Recruitment is seeking a Senior IT Engineer based in South East England. This hybrid role focuses on supporting IT improvements across schools, combining 80% remote work with field visits. Responsibilities include delivering projects, conducting audits, and providing expert technical support

Spectrum IT Recruitment is seeking an experienced Network & Wireless Support Engineer to join their team in Greater London. This field-focused role involves delivering on-site support and installations, as well as remote work. Responsibilities include managing fault tickets, installing network solut

This is a field-based position, with most of your time spent on site in schools. It’s as much about how you work with people as it is your technical ability. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

The position offers a salary ranging from £24,000 to £32,000, with 5 weeks holiday and own transport required. Resourcing Ltd is looking for a Junior ICT Field Engineer to support various schools in North London. Essential requirements include experience in IT within a school setting, knowledge of

VIQU IT is seeking a Senior IT Support Engineer to support schools in South East England. This role involves delivering technical solutions, conducting audits, and aiding critical IT operations in a hybrid setup. The ideal candidate has experience in IT support and strong troubleshooting skills.

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. This hybrid role combines office-based support with travel across the

A recruitment agency in the IT sector is looking for an IT Field Support Engineer in the East Midlands. This position offers opportunities for progression and includes benefits such as a company car or car allowance. This role involves supporting IT projects and providing service delivery to users a

Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities. Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remo

SCC is hiring an IT Field Delivery Engineer to provide on-site support for IT hardware and software in Warrington, England. This permanent position includes a hybrid working model and a competitive salary package with large company benefits. Responsibilities include diagnosing and repairing IT equip

Responsibilities include building and configuring end-user devices, visiting customer sites for installations and support, and ensuring adherence to SLAs. This role can involve working on-site with clients as well as from a local office. A leading Managed Services Provider in Coventry seeks a Field

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council. For additional East Lothian Counci

Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. You will also be required to be registered with SSSC and it is y

We are looking for someone who is motivated to help deliver high quality early years care and help develop the nursery as it grows. If not already obtained, you must commit to achieve the SVQ in the appropriate period of registration to meet the SSSC registration requirements. This post is considere

SCR social care is committed to safeguarding and protecting the welfare of vulnerable adults / children as a priority. Experience working with Young People with Learning Difficulties or Emotional Behavioural Difficulties. This is reflected in our pre-employment checks and requirement to verify and c

This is an exciting opportunity for a nurturing practitioner to join a small team dedicated to delivering high quality Early Learning and Childcare provision to children and families who meet the Scottish Government’s Eligible 2’s criteria. If, for example, due to a disability, you are unable to

The Field Service Engineer will ideally have the following attributes: NVQ / HNC / HND / BTEC / Degree qualified or similar in Electrical Engineering and/or 18th Edition Wiring Regulations Experienced in a manufacturing environment working with machinery A background in servicing/commissioning woul

This is a rewarding and meaningful role, supporting adults with autism, learning disabilities, mental health needs, complex needs, and behaviours that challenge, helping them lead safe, independent, and fulfilling lives. You’ll play a vital part in helping the people they support to live with inde

Key Responsibilities Provide day-to-day care and support to children and young people Promote emotional wellbeing, independence, and positive behaviour Work within regulated and unregulated settings in line with policies and safeguarding procedures Support young people with daily routines, educatio

Job Title: Commissioning / Installation Engineer - Industrial Vacuum Equipment. Area / location:Flexible Central England Home Base (Near an Airport) with UK Remit. They are currently looking for Commissioning / Service Engineers ideally located in Central England.

This is a fantastic career opportunity for someone wanting to start a career in IT Support. To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. Birthday

Our client is hiring for a dedicated Red Hat Infrastructure Support Engineer to maintain and support a large RHEL estate, ensuring stability, compliance, and security in a high-security setting. Join a vital, mission-critical programme supporting a secure, air-gapped IT environment. Familiarity with

Youll work closely with HR, Finance, IT, Managed Service Provider, and more while owning a rolling 12-month training and engagement plan aligned to wider sys. Network IT are supporting a large, complex organisation in the recruitment of a. This role plays a critical part in improving the quality, co

IT and launching a career in tech. Applying cloud security and disaster recovery methods. Understanding IT systems, legislation and business operations.

Sessional support workers for Adults with learning disabilities Sutton Mencap is a leading provider of services to children and adults with a learning disability in the London Borough of Sutton. We are looking for reliable and enthusiastic people who have experience in providing support

In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. Assist young people in accessing education, training, employment, and community services. Promote a pos

Key Responsibilities: Provide high-quality care and support to children and young people in a residential setting Promote positive outcomes and encourage independence Support with daily routines, activities, and emotional wellbeing Maintain accurate records and follow care plans Work collaborativel