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1st Line Support Engineer Hybrid – Warwick, Leek Wootton and Remote Permanent Contract Full Time Salary £30,333.00 - £32,613.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to provide a responsive remote DS service to Warwickshire Police officers and staff, triaging, actioning, and escalating incidents and service requests as needed. Main Responsibilities: Take and log calls made to the Digital Services Service Desk, prioritising them in line with agreed procedures. Review new service desk tickets received into the service desk application via email or the portal and prioritise them in line with agreed procedures. Action tickets in priority order that are within capability/skills to a successful resolution. Assign new (unallocated) tickets to other Support and Service Desk colleagues in accordance with agreed procedures. Proactively own any allocated tickets, updating information about actions taken so that the portal enables the end user to be kept informed. Ensure that end user satisfaction is sought prior to closing any allocated tickets, and that any residual issues are addressed with the 1st Line Team leader or other relevant Team Leader Maintain and develop own technical knowledge and emerging technologies that could be of potential use within the force. Undertake at least half a day a week in the field, learning from other Support and Service Desk colleagues. Adhere to all procedures and processes (e.g. incident management, problem solving, customer service, user set up, asset management, etc.) as defined for the Support and Service Desk function. 1 st Line Engineer Oct 2024 Attend the designated location(s) for the hours and duties as provided in the rotas set by the ICT Support & Service Desk Lead and Local Support Coordinator. Update the team knowledgebase with any newly discovered resolutions, workarounds, or other technical information that would benefit the wider team. Help identify problems arising from common incidents and ensure that they are fed through the appropriate channels for further consideration. Ensure that any non-standard user requests are shared with the Service Operations Manager for further consideration and appropriate action. To properly support and help develop Apprentices when working on the service desk. To update the DS asset management register with any DS assets that are acquired, issued, moved, or decommissioned, and to participate in any DS asset audits. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: At least 5 GCSE passes, including mathematics and English Language Microsoft Certified Professional or similar entry level ICT professional qualification Experience: Experience providing technical support to end users Experience operating as a member of a contact centre Experience administering and supporting a range of common technologies (e.g. Windows, Active Directory, MS Office, etc.) Experience using ICT support tools and systems, including service management applications and monitoring tools Experience escalating issues to suppliers Key Skills: Problem solving Good telephone manner Good written communication Empathy / emotional intelligence Ability to explain technical issues simply to non-technical colleagues Team working 1st Line Engineer Oct 2024 Attention to detail Special Conditions: Occasional travel throughout Warwickshire. Shift pattern hours 08: We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote Working

This well known manufacturer of bespoke mechanical assembly systems has a large established customer base in the UK manufacturing sector. They wish to appoint a graduate trainee sales engineer to manage and grow an existing customer base in the Birmingham and Midlands area. The sales territory covers customers based in Llandudno, Cheshire, Chester, Crewe, Stafford,Telford,Shrewsbury,Wolverhampton, Walsall,Derby,Leicester, Coventry and Birmingham areas. Our ideal person is an engineering graduate (Mechanical related Degree) who would like to work in a customer facing role. The location of role will be home/ field based. If you currently live on the territory. Postcodes LL,SY,CH,CW,ST,WS,WV,DY,B,CV,LE and DE. Full training will be given (the package includes base salary plus bonus car allowance - so you will need a current drivers licence). Our ideal candidate will be a mechanically oriented graduate engineer who is interested in business and people. You must be eligible to work in the UK without any sponsorship and you must live in one of the areas mentioned or have studied there (no relocating). No sales experience is needed however based on the profiles of people who have been successful with this company (they have been training graduate engineers for this role for over 10 years) it is quite likely that you have worked in a customer facing role and have an achievement oriented outlook and a general i...

Role: 2nd Line IT Engineer (MSP) – Service Desk & Field Based. Full UK driving licence (essential for field‑based work). We are a growing Managed Service Provider (MSP) looking for a skilled and motivated.

It’s as much about how you work with people as it is your technical ability. This is a field-based position, with most of your time spent on site in schools. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

Spectrum IT Recruitment is seeking an experienced Network & Wireless Support Engineer to join their team in Greater London. Responsibilities include managing fault tickets, installing network solutions, and mentoring junior engineers. This field-focused role involves delivering on-site support and i

Resourcing Ltd is looking for a Junior ICT Field Engineer to support various schools in North London. Essential requirements include experience in IT within a school setting, knowledge of Active Directory & Windows, and excellent communication skills. The position offers a salary ranging from £24,0

VIQU IT is seeking a Senior IT Support Engineer to support schools in South East England. This role involves delivering technical solutions, conducting audits, and aiding critical IT operations in a hybrid setup. The ideal candidate has experience in IT support and strong troubleshooting skills.

A growing IT company in Hertfordshire is seeking a 2nd Line IT Engineer with a salary of up to £40,000. Responsibilities include troubleshooting technical issues, setting up new sites, and providing face-to-face support to users. This hybrid role combines office-based support with travel across the

Responsibilities include technical deployments, maintenance of IT systems, and providing on-site support. TLScontact is seeking a Field Operations Engineer in Greater London to deliver reliable technical infrastructure across visa application centres. The ideal candidate must have a Bachelor’s deg

A technology recruitment agency is seeking a Field Engineer to support clients across South West England. The role involves installing, deploying, and configuring IT hardware, ensuring integration with existing systems. Benefits include 25 days holiday, pension scheme, and tailored training opportun

AkzoNobel is seeking a Field Service Engineer in the United Kingdom to maintain, service, and repair colour mixing equipment for clients in East Sussex, Kent, and South East London. The ideal candidate will have GCSEs including Maths, English, and a Science, as well as proven experience with electro

The ideal candidate has strong IT and networking skills, communicates well with clients, and has experience working with brands like Konica Minolta and Ricoh. This opportunity represents a chance to work with a forward-thinking provider in a dynamic environment. A leading MPS organisation in the Eas

The IT Field Services Engineer is responsible for delivering a high level of 1st line technical support with a specific focus on achieving “first-time fixes” for hardware, software, and peripheral issues. Strong self‑management skills are essential, with the ability to prioritise workload and

Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Wo

Candidates should have Microsoft accreditations and a strong background in IT support, especially in deploying Windows, working with M365 and performing network troubleshooting. A reputable IT consultancy in Greater London is seeking an experienced IT support professional to join their team. The rol

Provide a high standard of customer service, quality and performance to end-users through active monitoring and performing quality management assessments. This role has responsibility providing support, and project services in the delivery of agreed targets and quality standards. We specialise in he

Security Management: Implement and maintain security protocols to safeguard data and IT infrastructure. Experience: Minimum of 5 years of experience in IT support or a related role, MSP experience would be an advantage, with at least 2 years in a senior or leadership position. The ideal candidate wi

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. Role: IT Field Delivery Engineer. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA.

This position offers the chance to grow in the IT field while making a meaningful impact on the organization and its supporters. St Peter's Hospice in Bristol is looking for a motivated IT Support Engineer to provide essential IT support to staff and volunteers. This role focuses on delivering high-

Benefits include a car allowance, generous holiday, pension scheme, and health initiatives. A construction services company in East Midlands is seeking an IT Support Technician responsible for maintaining computer systems and networks across various locations. The role involves troubleshooting, syst

Based from home in the London area, you'll be the face of Focus Group across Greater London — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. IT Technical Engineer – Field Based. We're growing fast, thinking big, and we need technically sharp field e

Responsibilities include building and configuring devices, visiting customer sites for installations and upgrades, and ensuring that SLAs are met. Zenzero is seeking a Field Services team member in Greater London to provide support to customers and their end-users. Ideal candidates will have experie

This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especial

IT Field Engineer (Multi-Site Progression & Development). Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive. Do you want a varied, field-based role where you'll work across multiple sites, de

A leading Managed Service Provider in the UK is seeking an Onsite IT Support Engineer to provide exemplary technical support to clients. This role focuses on delivering 1st and 2nd line support, ensuring a top-tier customer experience within various IT environments. This position offers a salary bet

A leading recruitment agency seeks an IT Field Engineer for a multi-site progression role across the UK. Responsibilities include providing first and second line support, monitoring systems, and ensuring compliance with IT policies. Ideal candidates will possess solid IT support experience, excellen

A global communications technology leader is seeking a Field Service Engineer in the UK. Candidates should have experience in IT engineering and possess strong technical skills. A clean driving license and the ability to obtain UK Security Clearance are essential.

We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability. Deliver on-site IT setups and support activities. IT infrastructure, and providing on-site support for end-user systems.

ITSS Recruitment Ltd is seeking an experienced Solar Engineer for a field-based role covering London and the South East. The position offers a competitive salary between £34k to £47k, overtime, and a van and fuel card. Apply without delay for this rewarding opportunity.

Responsibilities include on-site support, coordinating with vendors, and training junior engineers. The position offers a competitive salary of up to £28,900, along with numerous benefits such as 25 days holiday, a travel allowance, and a pension scheme. Getronics is looking for a Field Service Eng

A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. Looking to Build a Career in IT Field Service. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approa

Field Service Engineer | Home-based | £35,000 - £45,000 + company vehicle Are you a skilled Field Service Engineer seeking your next opportunity? This role involves regular travel across the South West and occasionally overseas, with some time spent away from home to support client need

This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated X-ray and CT imaging systems. Excellent opportunities for Service Engineers from a range of electro

A Field Service Engineer role covering the midlands! with a package of up to £48,000, unlimited overtime at time and a half, a company van for personal use, and a fuel card - this is a serious opportunity for an engineer who wants to earn well and work for a business that genuinely looks

To provide daily repair, preventative maintenance, and asset management of medical devices within various hospital locations whilst ensuring outstanding customer support and building long term relationship. As the Biomedical Field Service Engineer, you will be responsible for:. Support the site mana

Service Engineer – £33,000 with an increase after successfully completing the probation period of 6 months – Slough. This is a field-based position where no two days are the same. You will travel to customer sites to service and repair welfare cabins, dealing with both planned maintenance and u

Field Sales Engineer – CNC Machining / Cutting Tools / Manufacturing Field-based Competitive Salary + Bonus + Company Car (EV/Hybrid) + Full Benefits Overview: Are you a Sales Engineer, Application Engineer, or CNC machining specialist with experience in cutting tools or metal cutting? W

We are hiring for a company that is a leading supplier of high-quality couriers for the worlds largest online shopping site. If youre dependable, enjoy driving, and want a consistent income with weekly pay, apply now and start your delivery journey today!. Get on the road with a supportive team, and

Senior Network Engineer (DV Cleared) Hertfordshire (On-site) Up to £60K + Benefits Active DV Clearance Required If you’re a DV Cleared Network Engineer looking for a more meaningful technical challenge, this is a chance to join a secure defence programme supporting complex, mult

The Role This is a varied and hands-on position suited to a Domestic Gas Engineer who enjoys a mix of installation and maintenance work. Typical work will include: Domestic gas installations on new-build sites Planned preventative maintenance (PPM) Boiler servicing and fault finding CP12

They are now recruiting multiple Warehouse Operatives to join their busy and fast-paced warehouse and distribution team. We have a variety of positions available across the following shifts:. Working closely with internal teams.

Extensive training opportunities with funded accredited courses. We are recruiting for Warehouse Operatives on a permanent basis to work day shifts on a 4 on 4 off pattern. The role is a full encompassing Warehouse position and will involve checking stock, goods and location controlling, picking and

Join a supportive team with great hours and long-term stability. This is a hands-on role within a busy warehouse where you'll play an important part in keeping operations running smoothly while developing valuable skills across multiple areas. Why apply / What's in it for you?.

Carrying out quality checks on incoming and outgoing goods. Communicating with customers via phone and email. Excellent verbal and written communication skills.

Ability to work in a fast-paced environment and meet productivity goals. Benefits of working with Driver Hire Southampton:. Comfortable with manual handling and heavy lifting.

Extensive training opportunities with funded accredited courses. Extensive progression opportunities acrossthe wider group that has 2 other businesses. The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking.

Are you a self-motivated individual with a can-do attitude and excellent customer service skills? We're looking for enthusiastic self-employed drivers to join our team in a. If you're looking for a role where you can work independently, enjoy flexibility, and have great attention to detail, we want

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. Competitive rates for each parcel you deliver or collect. All our rates are competitively enhanced taking busines