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Supply Chain Operations Coordinator We are currently recruiting for a Supply Chain Operations Coordinator to work based in Billericay, Essex on a full time, permanent basis. About us DCK Group a global leader in the design, supply of fashion jewellery and accessories. Here at DCK our people are central to everything we do. We are welcoming, friendly and have a culture that promotes learning and development from day one. Diversity, equality and inclusion are the core of who we are and reflect this in every aspect of our company culture, DCK DNA. It’s a great time to join DCK, we are looking for dynamic individuals who are as passionate about our business as we are, as it continues to flourish and grow. We offer a variety of benefits, including 25 days paid holiday plus bank holidays, flexible working hours - core hours of 10am - 4pm and 4pm finishes every Friday, Agile working, including WFH opportunities throughout the week and many more. Our Head Office is in Billericay, Essex with transport links to Central London, Stratford and Southend. We also offer free parking if you drive to us! Primary purpose: To be responsible for the development and leadership of the Supply Chain Operations Assistants and manage priorities and the team’s workload ensuring the delivery of high quality, productive and accurate operational support to the business, driving best practice and streamlined ways of working through implementing process improvements and training. Key responsibilities: Optimises the efficiency of the Supply Chain Operations and Logistics team, supporting operational excellence and driving efficient administration on the team - • Manage cross function administration to enhance efficiencies to all functions, collating and directing workflow, ensuring tasks are completed accurately and in a timely manner, • In depth understanding of all areas within Supply Chain Operations and Logistics team, able to support the admin pool as necessary, • Provide admin support for complex or difficult tasks utilising wider business knowledge to complete the task, • Manage fines process ensuring that all fines are loaded correctly resolving any queries as required, • Super User on WFX making amends to the system as required, • Monitor system governance (running reports to ensure that all data is captured and accurate e.g. card types / colour / size etc and ensuring teams make the necessary corrections), • Managing setting up packing codes on WFX as directed by the Packaging Supervisor, • Critical path management, ensuring that testing / commitment and supply chain deadlines are met, • Act as first point of escalation for the admin team, • Lead Supply Chain Operations admin meetings ensuring that the team are clear on priorities and rationale behind workload, • Develop Supply Chain Operations Assistants ensuring they have the knowledge, skills, tools and support to complete the relevant admin tasks, • Ensure that admin SLA’s and KPI’s are maintained, • Ensure that Brand PO’s are raised accurately and that any issues are discussed with the brand and rectified prior to the PO being raised, • Act as the main point of contact between the brand teams and the Supply Chain Operations Admins Ad-hoc - Support with onboarding new suppliers as and when required Support with on-boarding of new brands where required Support with new business opportunities as and when required Communication & Culture- role models efficient communication at all levels creating an inclusive and warm culture in line with the DCK DNA - Establishes clear and engaging communication routines with colleagues at all levels, to encourage a culture of transparency, accessibility, regularity, and clear direction. Acts as a technical visionary and specialist who inspires innovation and instills commerciality in every decision made. Routinely reviews process and systems for innovation and commerciality. Supports the establishment of a warm and supportive culture within the team, has awareness of team environment and behaviors, and actively assists with areas of concern. Acts as a DCK role model. People- role models the DCK DNA, driving own development and building strong relationships - Supports the teams to deliver consistent standards & improved performance through positive engagement. Provide guidance to the Commercial Operations team, including training and motivation of the team, optimizing productivity of individuals and collective work performance. Champion team spirit and support the team to achieve their KPI’s celebrating success along the way. Passionate about your own & your team’s development – driving your own development and providing guidance to the team. Build and maintain strong relationships across business functions, improving communication flow across brands. Skills and qualifications: Prioritization Organization Critical Path Management Communication – written and verbal Managing deadlines Resilience Negotiation and Influencing Please send updated CV to apply! Your application has been successfully submitted! _

About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work®, a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role As a Distribution Centre Shift Supervisor, you will lead and support a team to ensure all warehouse activities run efficiently each day. You'll oversee picking, packing, replenishment, stock checks and safety routines, while helping your team stay motivated, productive and focused on delivering great service. About the Accountabilities Ensure all daily customer orders are accurately picked and despatched on time. Maintain and exceed required pick accuracy levels and packing standards. Complete daily booking‑in of all lines received from UK suppliers and customer returns within 24 hours. Oversee and ensure all bulk storage and pick‑face replenishments are completed each day. Ensure all daily stock put‑away is cleared and stock control tasks are carried out as scheduled. Monitor packaging stock levels and escalate replenishment needs where required. Maintain high housekeeping standards across all areas, including loading bays and external spaces. Ensure all team members wear the correct uniform and PPE at all required times. Provide operational cover for other Distribution Centre Shift Supervisors/Managers during holidays, absence, and meetings. Complete all required daily, weekly, and monthly Health & Safety checks. Plan and coordinate holiday cover within your team to maintain operational continuity. Hold regular documented discussions with team members, including 1:1s, appraisals, and personal development plan (PDP) reviews. About You - Essential Proven ability to lead, motivate and manage teams, including conducting 1:1s, appraisals and supporting development. Strong communication skills to direct daily operations and work effectively with colleagues across the business. Experience working in a warehouse or distribution environment, with understanding of key processes such as picking, packing, replenishment and stock control. Competent user of Microsoft Office applications, particularly Excel, for reporting and basic analysis. Ability to organise, prioritise and manage daily workloads to meet operational deadlines. Sound understanding of Health & Safety expectations, with the ability to complete scheduled checks and promote safe working behaviours. Analytical thinking with a logical approach to identifying issues and implementing practical solutions under pressure. Flexible approach to working hours (shifts, weekends, overtime) in line with operational needs. Positive, proactive "can‑do" attitude with the resilience to manage changing priorities. Ability to quickly learn new systems and adapt to new processes. About You - Desirable Previous supervisory experience in a high‑volume distribution centre or logistics environment. Experience working with Warehouse Management Systems (WMS) or stock‑control software. Experience contributing to process improvements or using CI/lean tools Understanding of packaging stock management, supplier returns or replenishment processes. Experience planning holiday cover or allocating resources within a shift team. Experience deputising for other Supervisors/Managers or covering multiple operational areas. About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year £500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing